Problems with Dexis bridge.

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ForrestGumpDDS
Posts: 177
Joined: Fri Oct 14, 2011 3:31 pm

Problems with Dexis bridge.

Post by ForrestGumpDDS » Sun Sep 29, 2019 4:36 pm

Hello.
I am having issues accessing Dexis through OD on recently purchased laptop. The Dexis is installed properly, I can access all the patients (through Dexis management tool from this laptop). All my existing workstations are functioning as intended and I am able to call Dexis from Opendental on them.

The issue is the Opendental complains it cannot see C:\\DEXIS\DEXIS
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In the past, I remember having this issue several times I installed the Dexis, but was able to resolve them by tinkering with permissions.
C:\\Dexis\Dexis exists for sure and I'm able to launch it manually.
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As far as I remember, the workaround I found was related to permissions. The permissions of either Dexis.exe or Opendental executable (or both) needed to be relaxed more.
This time this is not working for some reason. I loosened up all the permissions to Dexis.exe, but no luck.
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I further loosened up the permissions of OpenDental.exe, also no luck.
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Definitely missing something.
Can you advise?

Tom Zaccaria
Posts: 353
Joined: Mon Feb 25, 2008 3:09 am

Re: Problems with Dexis bridge.

Post by Tom Zaccaria » Mon Sep 30, 2019 4:49 am

I see you have a compatibility tab as a choice. in VixWin when this happens with an update we select the Compatibility and change the selection to Windows 7.
This may or may not be your problem.

drtmz

Topical
Posts: 9
Joined: Sat Mar 13, 2010 3:12 pm

Re: Problems with Dexis bridge.

Post by Topical » Sat Oct 26, 2019 5:59 am

I was having the same problem. I fix it. Go to properties of open dental and dexis. In the advanced setting, check run as administrator.

Topical
Posts: 9
Joined: Sat Mar 13, 2010 3:12 pm

Re: Problems with Dexis bridge.

Post by Topical » Sat Oct 26, 2019 6:01 am

I was having the same problem. I fix it. Go to properties of open dental and dexis. In the advanced setting, check run as administrator.

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