How to delete received claim without EOB attached

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TCD
Posts: 1
Joined: Tue Mar 26, 2019 9:12 am

How to delete received claim without EOB attached

Post by TCD » Tue Mar 26, 2019 9:23 am

Hi Everyone,

I have a claim that I have finalized and marked as received. However, I would like it to show up in the batch ins window. I tried to delete this claim by changing the status to unsent, and when I hit delete, open dental tells me I can not delete a claim with EOB attached to it. The problem is I did not attach the EOB and I can't delete this claim without deleting the non existing EOB. I wanted to re-enter this claim through batch ins.

Many thanks in advance,

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