-Is there a way within Open Dental to setup an AUTO-REPLY so that patients and specialists are aware that it's not exactly a primary/monitored email address? Currently each staff member has their own separate email address outside of Open Dental's software that we use in various manners. I guess I'd be willing to change the way we currently use our emails and get them all into OD, but without IMAP, I worry this could create quite a mess so am open to any suggestions.
-Any pointers and/or recommended from those who have replaced a service such as Lighthouse360?
-Anyone willing to provide some examples of general templates I should consider creating, and specific events for which automated or frequent emails are used? (for example, I did note some options from the OD Templates page such as:
- Cancellation Confirmation
Current Account Balance
Event Info
Follow-Up - Extraction
Follow-Up - First Visit
Insurance Detail Verification
Promotion - Exam
Promotion - Whitening Offer
Prospective Patient
Referral - General
Referral - Oral Surgery
Referral - Ortho
ETC
I've searched the forum the best I could and couldn't really find much discussion regarding email usage, so if I missed something, please show me the way.