Lighthouse 360 vs Open Dental Texting

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Lighthouse 360 vs Open Dental Texting

Postby genebrabston » Sat Jul 14, 2018 6:22 pm

We currently use Lighthouse 360 for patient contact management. Appointment reminders are sent via text, email, etc. Lighthouse does have a few extras such as email newsletters, eblast etc. Can texting from Open Dental rival what Lighthouse does for our office.

Thanks,

Gene
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Re: Lighthouse 360 vs Open Dental Texting

Postby JohnStark » Sun Jul 15, 2018 10:06 am

We prefer the text reminders with open dental (we had yapi before). We have found people are starting to text the office rather than call and all communication goes in the chart. We do post op texts and ask for reviews. We did not like the recall text function with Open Dental. First, when the patient gets reminded through a text they are taken off of the list of overdue patients for recall for a time. This is done so the patient isn't repeatedly reminded, but we also send out postcards etc. so we didn't like that we lost our list. Second, we've had a lot of success with manually texting patients on recall and personalizing the message with upcoming availability in the schedule . People can tell it's not auto generated and it is working. It has gotten the word out that people can text us instead of calling us. I use text way more in my everyday life more than calling someone, so I think it makes sense to have text option. It is also quite a bit less expensive.
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Re: Lighthouse 360 vs Open Dental Texting

Postby enamelrod » Wed Jul 18, 2018 10:18 am

http://www.hrdsq.com/

Even better at texting.
great product that text from your same phone number
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Re: Lighthouse 360 vs Open Dental Texting

Postby savvy » Fri Aug 17, 2018 10:26 am

So Gene....
What did you end up doing?
I, too, have Lighthouse and would like to switch to OD Text.
Don't need all the Lighthouse bells and whistles.
Cheers!!
Candy is dandy, but sex won't rot your teeth.

Cheers!!!
Go Bears!!!!!
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Re: Lighthouse 360 vs Open Dental Texting

Postby vonore » Mon Aug 20, 2018 11:40 am

I am considering changing from Lighthouse 360 to Open Dental as well. Any thoughts from those who have experienced both?
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Re: Lighthouse 360 vs Open Dental Texting

Postby hrdsq » Tue Aug 21, 2018 9:55 am

enamelrod wrote:http://www.hrdsq.com/

Even better at texting.
great product that text from your same phone number



Thanks Dr.

Here is the full list of features offered
    1. SmartCallerID - Get key info about caller with phone ring.
    2. Call tracking - List of the inbound calls integrated with OpenDental activity log
    3. 2 Way Texting - on your office number
    4. Recall/Reminders
    5. Reviews
    6. Newsletters
    7. Reporting via email/SMS
    8. Quick Insurance Verification
http://www.hrdsq.com
Swiss Army Knife for Open Dental
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Re: Lighthouse 360 vs Open Dental Texting

Postby supersasan » Thu Sep 20, 2018 6:34 pm

I cancelled our LightHouse when i switched from EagleSoft.
OD options are not as robust but they work and you save more than 300 per month, you centralize everything in the software and it becomes easier to manage.
You just have to go and setup your text and email options very carefully. If you are not tech saavy, and don't have the stomach for trial and errors, then maybe you should stick with LightHouse.
It took me a month to set everything properly
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Re: Lighthouse 360 vs Open Dental Texting

Postby drtech » Sat Sep 29, 2018 8:50 pm

We started using http://www.hrdsq.com recently. Had a few bugs to work out, but now that we have it going, it seems to work nicely. They are great to work with too. Will listen to your ideas and even implement them if feasible! (They already did on some of my ideas)
David Fuchs
Dentist - Springfield, MO
Smile Dental http://www.887-smile.com
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Re: Lighthouse 360 vs Open Dental Texting

Postby genebrabston » Sun Sep 30, 2018 8:00 pm

Recently changed to Revenue Well from LH360...still in the learning curve.

Gene
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Re: Lighthouse 360 vs Open Dental Texting

Postby hrdsq » Sun Oct 07, 2018 9:46 am

drtech wrote:We started using http://www.hrdsq.com recently. Had a few bugs to work out, but now that we have it going, it seems to work nicely. They are great to work with too. Will listen to your ideas and even implement them if feasible! (They already did on some of my ideas)


!THANK YOU!
http://www.hrdsq.com
Swiss Army Knife for Open Dental
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