query crash

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brushoffice
Posts: 5
Joined: Wed Aug 26, 2015 10:36 am

query crash

Post by brushoffice » Thu Apr 19, 2018 5:39 am

When we click on "user query" on some of our computers, open dental crashes due to "System.ArgumentException." It only happens on our front desk computers. Open dental support looked at it but were unable to determine the problem. Anyone else having this problem? Any suggestions? We are using version 17.3.71.0.

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cmcgehee
Posts: 711
Joined: Tue Aug 25, 2015 5:06 pm
Location: Salem, Oregon

Re: query crash

Post by cmcgehee » Thu Apr 19, 2018 7:52 am

Can you share the full text of the exception that you get when Open Dental crashes?
Chris McGehee
Open Dental Software
http://www.opendental.com

brushoffice
Posts: 5
Joined: Wed Aug 26, 2015 10:36 am

Re: query crash

Post by brushoffice » Thu Apr 19, 2018 9:48 am

Please see below. Thanks in advance!

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: OpenDental.exe
Problem Signature 02: 17.3.71.0
Problem Signature 03: 5abd78dc
Problem Signature 04: System.Drawing
Problem Signature 05: 4.7.2558.0
Problem Signature 06: 59d41483
Problem Signature 07: 5b3
Problem Signature 08: 6b
Problem Signature 09: System.ArgumentException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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JoeMontano
Posts: 64
Joined: Thu Aug 20, 2015 11:08 am

Re: query crash

Post by JoeMontano » Thu Apr 19, 2018 10:31 am

Sadly we can't use this to help identify where the issue is.
You should be getting a popup when OD crashes, we need the text from that textbox.
Joe Montaño
Software Engineer
Open Dental Software
Joe@OpenDental.com

brushoffice
Posts: 5
Joined: Wed Aug 26, 2015 10:36 am

Re: query crash

Post by brushoffice » Thu Apr 19, 2018 11:35 am

The popup says:
Open Dental has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

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cmcgehee
Posts: 711
Joined: Tue Aug 25, 2015 5:06 pm
Location: Salem, Oregon

Re: query crash

Post by cmcgehee » Thu Apr 19, 2018 12:17 pm

This error looks like the kind where hardware or the operating system is corrupted. Something that might fix this is having your IT reinstall the .NET framework.
Chris McGehee
Open Dental Software
http://www.opendental.com

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