Unable to sign remotely in O.D.

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Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Unable to sign remotely in O.D.

Post by Hersheydmd » Sun Dec 24, 2017 10:59 pm

I have revisited this problem several times over the past 6 years, to no avail. I've tried it with all versions of Windows, from XP to Win 10 Pro, 32-bit & 64-bit.
I finally gave up trying with an HSB pad and I switched to a Topaz BSB signature pad, which is designed to work remotely.
I was in touch with Topaz tech support and followed all of their instructions. I am able to sign in other programs but still can't sign in an Open Dental signature box.
  • I am on O.D. version 17.2.23
  • My home machine (the client) runs on Windows 10 Pro 64-bit
  • My office machine (the server) also runs on Windows 10 Pro 64-bit
  • I am using Windows Remote Desktop Connection
  • I am able to send a signature remotely to the Topaz Demo app.
    Image
  • I am able to remotely open a PDF with Adobe Reader DC and sign it.
    Image
  • I am able to remotely open a PDF with PDocSigner.exe and sign it.
    Image
  • The problem must be with Open Dental and not with the Topaz pad or software.
    Does anyone have any ideas on what the problem might be? A missing dll or something like that, perhaps?
    Is anyone able to sign remotely using Windows Remote Desktop Connection?
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

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cmcgehee
Posts: 711
Joined: Tue Aug 25, 2015 5:06 pm
Location: Salem, Oregon

Re: Unable to sign remotely in O.D.

Post by cmcgehee » Tue Dec 26, 2017 8:12 am

Are you running Open Dental as an administrator? Sometimes we have found that signing remotely works when Open Dental is not running as administrator.
Chris McGehee
Open Dental Software
http://www.opendental.com

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Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Re: Unable to sign remotely in O.D.

Post by Hersheydmd » Tue Dec 26, 2017 8:55 am

cmcgehee wrote:Are you running Open Dental as an administrator? Sometimes we have found that signing remotely works when Open Dental is not running as administrator.
I just tried it both ways. Same. No signature.
It has to be something else in the way OD receives the signature, since it is working in other programs.
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

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cmcgehee
Posts: 711
Joined: Tue Aug 25, 2015 5:06 pm
Location: Salem, Oregon

Re: Unable to sign remotely in O.D.

Post by cmcgehee » Tue Dec 26, 2017 9:47 am

I personally have no further recommendations for advice. I would call in to our support and we can troubleshoot why it's not signing.
Chris McGehee
Open Dental Software
http://www.opendental.com

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jsalmon
Posts: 1551
Joined: Tue Nov 30, 2010 12:33 pm
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Re: Unable to sign remotely in O.D.

Post by jsalmon » Tue Dec 26, 2017 9:54 am

Simply linking to the thread where I talked about getting signatures to work via SigSock.exe
viewtopic.php?f=1&t=3880
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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