Claim form not visible afte the upgrade from 4.8 to 5.5

jfd2 · Post by **jfd2** » Sun Feb 17, 2008 4:01 am

Hello all,

last night, I upgraded from 4.8 to 5.5. Everything looked ok except that the form background is not visible in the claim preview and printing. we are still using ADA2002 and I can see the image file in the image directory. Any setup I need to do?

thanks a lot for your help.

jfd

Post by **jordansparks** » Sun Feb 17, 2008 7:22 am

Go to setup claimforms. Use the Reassign button to convert existing InsPlans back to the 2002 claimform. I think all your InsPlans were converted to the 2006 claimform when you upgraded.

jfd2 · Post by **jfd2** » Sun Feb 17, 2008 3:01 pm

it worked.

Thanks a lot, Dr. Sparks.

jfd