I'm just crossing the one-year anniversary of using Open Dental and have had a great experience thus far. At the same time, I know there is always more that can be automated, streamlined, improved. I'd like to solicit advice from the community on where to take my OD implementation from here. OD has great resources on how to go about setting up the various aspects of the system, but not on prioritization.
So, my general questions for the community are:
- What aspects of your implementation have had the highest ROI (effort vs. efficiency / accuracy / revenue)?
- What is your favorite feature?
- What would you have done differently with your implementation or what have you redone?
- What were your "AHA!" moments?
- How do you keep a pulse on the business (OD reports or external reporting tools)?
- Sheets or Autonotes?
- Do you use any integrations with 3rd party services (other than digital x-ray)?
To date, our implementation is very basic: scheduling, hygiene notes, perio charting, Dr. notes / charting, insurance, billing. All of these aspects still feel like we're at stage 1, though. For example, our Autonotes are very basic, we don't use dunning messages on bills, we are scanning paper health history forms, etc.
Thanks for the input,
Erik