making new appointments set confirm to 'arrive

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babysilvertooth
Posts: 129
Joined: Sat Jun 12, 2010 3:18 pm

making new appointments set confirm to 'arrive

Post by babysilvertooth » Tue Jun 06, 2017 2:54 pm

New thing we noticed: when I make a new appointment, it sets the confirmation as 'arrived'. Not sure what happened or how to get it back to unconfirmed (empty bubble).
Thanks

nathansparks
Posts: 172
Joined: Mon Aug 04, 2008 12:39 pm

Re: making new appointments set confirm to 'arrive

Post by nathansparks » Tue Jun 06, 2017 3:31 pm

Easy to fix, not related to version of Open Dental, not new. Just go to setup, definitions, Appt Confirmed and move the one you want to use as the default to the top using the Up and Down buttons. Someone edited that order, that is the only explanation.
You will need to pay even more attention to this if you are using the automated eConfirmations or eReminders eServices ( http://opendental.com/manual/eservices.html, http://opendental.com/manual/ereminders.html ).

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