eServices sending some emails but not all?

For users or potential users.
Post Reply
josiedds
Posts: 41
Joined: Tue Sep 18, 2007 11:59 am
Location: Southern California
Contact:

eServices sending some emails but not all?

Post by josiedds » Fri Apr 14, 2017 11:59 am

We've just started using the eConfirmation and eReminder services and are trying to work out some kinks.
It appears that some patients are getting the email / text and some are not. We noticed that on one of the upcoming days, one patient got the email / text and another unrelated patient did not. Yet, their settings / preferences are listed as the same.

Any idea why this happened?

User avatar
jsalmon
Posts: 1551
Joined: Tue Nov 30, 2010 12:33 pm
Contact:

Re: eServices sending some emails but not all?

Post by jsalmon » Fri Apr 14, 2017 12:37 pm

You should call in and have our eService department take a look at some logs / settings. One of the most important pieces of information is what version of Open Dental you are currently using because it could just be a bug and you just need to update.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

josiedds
Posts: 41
Joined: Tue Sep 18, 2007 11:59 am
Location: Southern California
Contact:

Re: eServices sending some emails but not all?

Post by josiedds » Fri Apr 14, 2017 1:26 pm

Ok thanks I'll call in

Post Reply