Credit card payment showing twice in Deposits

[ki0ak]

Hello,

I'm not sure how, but I have a patient's credit card payment showing twice (two entries) in Deposits. I added one to the correct day's deposit slip, but the other entry is still haning out there. Patient's Account only shows one entry. I've run the Database Maintenance tool, but it didn't seem to find/correct it. Any ideas?

Thanks!

Brad

[jsalmon]

It could be a bug in the version you are at and if you are at an older version, a newer DBM might be able to help you.
I instantly think of paysplits to other patients / hidden patient with same name / etc. If you can't track it down feel free to give us a call. Our techs are pretty good at finding the root of the issue otherwise we'll need to take a copy of your database to give a definitive answer.

[ki0ak]

It could be a bug in the version you are at and if you are at an older version, a newer DBM might be able to help you.
I instantly think of paysplits to other patients / hidden patient with same name / etc. If you can't track it down feel free to give us a call. Our techs are pretty good at finding the root of the issue otherwise we'll need to take a copy of your database to give a definitive answer.

Sorry - forgot to include that information. Running Open Dental 16.3.45.0.

Brad

[jsalmon]

You should update to the most recent v16.3 because it sounds like "When processing a payment, extra paysplits might be created" which was fixed in v16.3.47
http://opendentalsoft.com:1942/ODBugTra ... .aspx#16.3

I recommend running DBM after updating which might clean it up or describe how to correct your specific situation.

[ki0ak]

You should update to the most recent v16.3 because it sounds like "When processing a payment, extra paysplits might be created" which was fixed in v16.3.47
http://opendentalsoft.com:1942/ODBugTra ... .aspx#16.3

I recommend running DBM after updating which might clean it up or describe how to correct your specific situation.

Got it - will do on Friday.

Thanks!

Brad