Mobile App showing unscheduled appointments

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Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Mobile App showing unscheduled appointments

Post by Hersheydmd » Wed Apr 05, 2017 7:24 pm

I just noticed that unscheduled appointments are showing up on the mobile app calendar. There is no indication that the appointment is unscheduled. Is this correct?
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

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Arna
Posts: 444
Joined: Tue Jul 09, 2013 3:16 pm

Re: Mobile App showing unscheduled appointments

Post by Arna » Wed Apr 05, 2017 11:37 pm

Which version of Open Dental are you using?
Entropy isn't what it used to be...

Arna Meyer

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jsalmon
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Joined: Tue Nov 30, 2010 12:33 pm
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Re: Mobile App showing unscheduled appointments

Post by jsalmon » Thu Apr 06, 2017 9:10 am

It is possible for versions of the Mobile Web that are before v17.1. If you click the Menu Options tray (top right downward facing carrot) and then tap the Refresh button, they should disappear.

This problem is due to visiting a specific patient account (we load up all of that patients appointments, including unscheduled, planned, etc) which causes their appointments to get added to the global cache of appointments within the application. When you visit the Appointments module section, those appointments will then display. Clicking the Refresh button will clear the cache and then refresh them from your database.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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