Payment plan issue

mskoda · Post by **mskoda** » Fri Feb 10, 2017 1:34 pm

I have a problem with the payment plan module in Version 16.4. When I create payment plan schedule and then go to View tx Credits to add procedures to a payment plan I get Total Credits Attached which correspond to Tx Completed Amt and Total Tx Amt. Then I click OK and get allert: "Total Completed Amt and Total Amount do not match. Continue?" ( but they do match!) When I click OK my Balance goes crazy beacuse my Tx Completed Amt generates additional 2 zeroes and instead of 7500,00 becomes 750000,00. Any ideas on how to resolve this?

Post by **jsalmon** » Fri Feb 10, 2017 3:47 pm

This is most likely a bug in our software that is caused by language and region settings other than English / United States.
What are your Language and Region settings set to when you have this problem so that we can try and duplicate the issue on our side?

mskoda · Post by **mskoda** » Sat Feb 11, 2017 7:35 am

I hope you are referring to this: In Control panel > Clock, language and region > Format: Croatian Location: Croatia Default input language: Croatian (Croatia)

Post by **jsalmon** » Mon Feb 13, 2017 8:54 am

That is exactly what I needed. I'll submit a bug ticket for this and get back to you with the results.

mskoda · Post by **mskoda** » Mon Feb 13, 2017 3:23 pm

Great, thank you!

Post by **jsalmon** » Tue Feb 21, 2017 4:49 pm

The bug "Payment plans, clicking "Yes" to a prompt asking to match currency values would throw an error for some foreign customers (rare)." has been fixed and will be released with v16.4.24
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

mskoda · Post by **mskoda** » Sat Feb 25, 2017 9:50 am

Awesome, thank you! You guys rock!! No wonder you won Dental Excellence Award

Open Dental

Payment plan issue

Payment plan issue

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Re: Payment plan issue