Any way to show "amount due" only after insurance has paid?

For users or potential users.
Post Reply
mowgli
Posts: 134
Joined: Fri Sep 14, 2007 1:42 pm

Any way to show "amount due" only after insurance has paid?

Post by mowgli » Tue Jan 10, 2017 6:57 am

In SoftDent, there is something called insurance calculation method 1, where on statements or walkout, it doesn't show an amount due until after insurance has paid. To reproduce that in Open Dental, it looks like you would have to set all insurance plans to 100% coverage; but then you would lose the benefit of any accurate insurance estimates. The only solution I can think of is to put a big note that the "amount due" must be paid only after insurance has been paid, because the only two choices for "amount due" on any statement seem to be either the whole balance, or else the balance expected less the amount insurance is expected to pay. Has anyone come up with something better? Thanks so much for this forum.

brian
Posts: 2
Joined: Wed May 27, 2015 10:05 am

Re: Any way to show "amount due" only after insurance has pa

Post by brian » Tue Feb 14, 2017 8:23 am

I would recommend a Feature Request to leave the amount due blank when there is insurance pending. We do have the option to not send statements to patients who have insurance pending but there is not a simple way to send them a statement with a blank amount due. You could certainly add a Dunning Message that would show on any statement where there is insurance pending and say that the balance is not due until insurance has paid.

http://opendental.com/manual/featurerequests.html
Brian Miller
Open Dental Software
http://www.opendental.com

Post Reply