Procedures selecting themselves?

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sam-I-am
Posts: 85
Joined: Thu Aug 16, 2012 7:58 pm

Procedures selecting themselves?

Post by sam-I-am » Tue Nov 29, 2016 4:46 am

It seems that lately, when we click on an appointment, some of the listed procedures treatment planned have already been pre-selected to walk out. This has occasionally caused us problems, when we are busy, walking out procedures that haven't been accomplished.
Is this something we are screwing up, or is there something we don't understand?
Sam Barr

JoeMontano
Posts: 64
Joined: Thu Aug 20, 2015 11:08 am

Re: Procedures selecting themselves?

Post by JoeMontano » Tue Nov 29, 2016 5:21 am

Sam,

Sorry your having this issue. Few questions to help clarify what might be going on.

- What version are you on?
- Is this for new or preexisting appointments? (or both)
- Are you using appointment types?
Joe Montaño
Software Engineer
Open Dental Software
Joe@OpenDental.com

sam-I-am
Posts: 85
Joined: Thu Aug 16, 2012 7:58 pm

Re: Procedures selescting themselves?

Post by sam-I-am » Tue Nov 29, 2016 6:49 am

Just updated to 16.2.69.0 this morning, previous was 16.2.61, still occurs, in existing appointments, not sure if in new. We do not use appointment types. And I don't proofread myself when typing the word "selecting" :lol:

sam-I-am
Posts: 85
Joined: Thu Aug 16, 2012 7:58 pm

Re: Procedures selecting themselves?

Post by sam-I-am » Thu Dec 08, 2016 8:24 am

I'm still getting procedures getting randomly selected...any ideas?
Sam Barr

allends
Posts: 235
Joined: Fri Aug 23, 2013 11:29 am

Re: Procedures selecting themselves?

Post by allends » Thu Dec 08, 2016 10:07 am

Calling support may be the best bet.
We could see if we can fix the problem and if not, then we can get a copy of your db to help us pinpoint the bug in the program.
Allen
Open Dental Software
http://www.opendental.com

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