I am using OpenDental eService - Integrated Text feature.
As I am trying to use Google Adwords' new Click-to-text feature "Message extensions", I sometimes receive text message from unassigned or unknown number.
Receiving a first message is working well.
The patient name appears as "unassigned"
And of course #Phone Match is 0.
Problems :
1. I cannot reply back to the text message sent from "unassigned" <-- Received message
2. After I select any text from known exising patient, I can choose the text message from "unassigned" #1 and can reply back to the text. <-- Sent message
3. The sent message is not appearing on coversation mode and treated as an individual text message sent to "unassigned"
4. If I want to save the "unassigned" text phone number (received message) as a new patient by right click and choose "Changing Pt", the error message appears. "Number of sent messages unselected: 1 Please select at least one received message". And I cannot proceed other than click "OK"
5. Only way to save the number as a new pt is manually create a patient with the phone number. Since I cannot copy or paste, I need to write the phone number down and type this number as wireless number.
6. Even after I created a new pt profile using the phone number, the Received Message and the Sent message is not automatically linked to the new patient. I have to manually link the text messages to the profile using "Changing Pt" option.
7. Because of #6, the conversation mode isn't starting automatically until new text messages sent or received.
What I would suggest
- 1. Conversation mode should automatically start even with unassigned patient phone number. Also, should be able to add the phone number to both new pt or existing pt from the text messaging window.
2. If I create a new patient profile, all text messages should automatically link to the profile.
3. Also should support a template function, such as pre-formatted content or signature.
