Integrated patient communication system

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drmonty
Posts: 2
Joined: Sat Nov 10, 2012 5:13 pm

Integrated patient communication system

Post by drmonty » Thu Oct 20, 2016 10:41 am

Am testing this new communications tool for Open Dental called ConvergedComm that integrates with OD database and provides the front desk with call waiting/patient info/appointments/insurance popup window when a phone call comes into the office. Nice way to greet the patient and have the pertinent info at hand with a mouse click or can click on the popup to get directly into the patient info screen (http://www.hrdsq.com/). Like Weave but specific to OD. Wonder if anyone is using something similar or better. I have been using it for 4 days and have a 30 day free trial. So far I like what I see.

pid_user
Posts: 67
Joined: Thu Jun 04, 2015 9:31 am

Re: Integrated patient communication system

Post by pid_user » Thu Oct 20, 2016 11:53 pm

drmonty wrote:Am testing this new communications tool for Open Dental called ConvergedComm that integrates with OD database and provides the front desk with call waiting/patient info/appointments/insurance popup window when a phone call comes into the office. Nice way to greet the patient and have the pertinent info at hand with a mouse click or can click on the popup to get directly into the patient info screen (http://www.hrdsq.com/). Like Weave but specific to OD. Wonder if anyone is using something similar or better. I have been using it for 4 days and have a 30 day free trial. So far I like what I see.
Have been using them for 6+ months. Real value for money. We extensively use their CallLog and SMS Chat. Currently evaluating their reminder service. Didn't like their outbound calling.

drmonty
Posts: 2
Joined: Sat Nov 10, 2012 5:13 pm

Re: Integrated patient communication system

Post by drmonty » Fri Oct 21, 2016 6:21 pm

Did you try any other system before ConvergedComm??

pid_user
Posts: 67
Joined: Thu Jun 04, 2015 9:31 am

Re: Integrated patient communication system

Post by pid_user » Sat Oct 22, 2016 10:17 am

drmonty wrote:Did you try any other system before ConvergedComm??
Looked at Weave...they were asking us to port number, service, buy instruments. It was opposite with ConvergedComm, install was done in 15 min. Staff loves quick patient summary with a ring.

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cmcgehee
Posts: 711
Joined: Tue Aug 25, 2015 5:06 pm
Location: Salem, Oregon

Re: Integrated patient communication system

Post by cmcgehee » Mon Oct 24, 2016 11:14 am

I know that Vertical Communications is working on an Open Dental integration that provides similar functionality, but it might not be available for a little while.
http://www.vertical.com/vertical/public.
Chris McGehee
Open Dental Software
http://www.opendental.com

hrdsq
Posts: 18
Joined: Mon Dec 14, 2015 3:42 pm
Contact:

Re: Integrated patient communication system

Post by hrdsq » Tue Oct 25, 2016 11:01 pm

Please do let me know if I can answer any question regarding the product feature/function....value/benefits.

Here is the full feature list of HRD Sq. solutions

1) Smart CallerID - Helps screen calls and save patient identification time
2) CallLog - Help provide tracking of all inbound calls and follow-ups of missed calls
3) Real time SMS Chat - seamless integration with OD - No sync needed -
4) Reminder service - manual and auto - SMS/Email/IVR - integration with OD - No sync needed
5) PPO Insurance Validation & Balance - With Inbound Ring, 1-Click and Auto service.
6) Vanity Phone#s for advertisement tracking integrated with CallLog
7) Online chatbot to communicate with your website visitors
http://www.hrdsq.com
Swiss Army Knife for Open Dental
Image

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