Updating OD - Stuck in File Copier loop

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khdilger
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Joined: Wed May 05, 2010 5:56 am

Updating OD - Stuck in File Copier loop

Post by khdilger » Sun Aug 14, 2016 1:45 pm

I bought a new computer to move opendental over to, and in the process I am updating to the most recent version. I was on an old version (13.1.x). I have the new version up and running on the server. When I connect a workstation over to the NEWODSERVER it prompts to update the files and then just gets stuck in a loop of choosing the database, prompting to update the files, closing, and then choosing the database again.

Any ideas? I wanted to get this done over the weekend as I don't have time to be on the phone during the week with support and have the computers down.

Tom Zaccaria
Posts: 353
Joined: Mon Feb 25, 2008 3:09 am

Re: Updating OD - Stuck in File Copier loop

Post by Tom Zaccaria » Mon Aug 15, 2016 2:45 am

We had a problem with this in the past.
On the Workstations, try going to OpenDentalImages folder, Setupfiles. Then double click on the latest version. This should install the new version on that workstation.
You sill have to do this with each workstation.

drtmz

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Arna
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Re: Updating OD - Stuck in File Copier loop

Post by Arna » Mon Aug 15, 2016 9:49 am

Try running the installer as Admin.
Entropy isn't what it used to be...

Arna Meyer

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jsalmon
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Re: Updating OD - Stuck in File Copier loop

Post by jsalmon » Mon Aug 15, 2016 10:54 am

Log into the server machine and hit the Recopy button from the Update Setup window. Then your workstations should be able to get out of the loop.
http://www.opendental.com/manual/update.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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