Web Scheduler Non-use

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hjoesaar
Posts: 68
Joined: Wed Sep 12, 2007 10:47 am

Web Scheduler Non-use

Post by hjoesaar » Sat Jun 04, 2016 9:18 am

When I saw the Web Scheduler feature I thought it was fantastic. I love the convenience factor of scheduling your own Recall appointment but we've found that no one uses it. Two people have used it in the last two months. How can we employ greater utilization? What have others done? - H

rhaber123
Posts: 415
Joined: Fri Dec 11, 2009 12:09 pm

Re: Web Scheduler Non-use

Post by rhaber123 » Sat Jun 04, 2016 10:10 am

Telling your patients about it is always the missing part.

I started using a different online scheduling, similar to OD web schedule, for our patients to make their own appointments, and it is a very GOOD start.
viewtopic.php?f=1&t=6035

last year , my receptionist started collecting patients emails and cell phone numbers. so we have a good database.
We presented this small UPDATE slip to “ALL” of our patients ( every patient that walked through our door)
presented to them as an update of personal information.

. UPDATE
Last Name: ____________________ First Name_________________________
Email address: _____________________________________________________
Wireless Phone: (_____ )____________________________________________

Telling your patients about THIS ONLINE BOOKING is always the missing part.

1- We sent an email to all of our active patients telling them about the "New Online Scheduling" that is available to them now

Subject: NEW Online Scheduling - Book Online your next dental appointment!

We are happy to inform you that you can now book your appointment online with our office 24/7. This option is available on our webpage http://www. {URL}
Call our office (123) 456-7890 if you are having any difficulty finding the right time to schedule your appointment.
We will do our best to accommodate your schedule.
We look forward to seeing you at your next appointment.

2- In all of the recall template Email messages we added this message too:
"New Online Scheduling is available now 24/7 on our webpage {URL} "
from the main Menu, go to Setup/ Appointments/ Recall
We mainly sent it to those patients who are overdue for recall,

3- we added that also to the Text messaging and Email "CONFIRMATIONS" templates
so patients will know that online scheduling is available to them now
"New Online Scheduling is available now 24/7 on our webpage {URL} "

4- we added it to the message that is sent on the recall reminders post cards too
(if we do not have a patient email or cell phone number)

5- we added it at the bottom of our signature in any email sent to patients

6- " I " tell every patient that comes to our office that next time they can try it and give us their feed back

7- Made a special appointments options on our contact webpage mainly for NEW PATIENTS to use it
Easier for the new patients to schedule their appointment


Note: The 2 ways TEXT MESSAGING was the best thing I added to OD
We have been using it for over a year now and it really works!


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