UNABLE TO LOG INTO OPEN DENTAL PROGRAM

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chinchin
Posts: 5
Joined: Fri May 27, 2016 2:36 am

UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Post by chinchin » Fri May 27, 2016 2:49 am

Hi All, has anyone ever encounter with a msg prompt on the screen i.e. Take 'preference' is marked as crashed and should be repaired' and thus unable to log into the open dental program.

jwhitney
Posts: 33
Joined: Tue Jul 01, 2014 9:52 am

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Post by jwhitney » Fri May 27, 2016 7:20 am

Removed by Admin.

Call Open Dental for support. (503)363-5432
In order to understand recursion you must first understand recursion.

Josh Whitney
Open Dental Software
1-503-363-5432
http://www.opendental.com

chinchin
Posts: 5
Joined: Fri May 27, 2016 2:36 am

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Post by chinchin » Fri May 27, 2016 4:53 pm

Thank you!

epicurean
Posts: 51
Joined: Tue Jun 07, 2011 8:18 pm

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Post by epicurean » Mon May 30, 2016 7:19 pm

if the *** checker returns a no error message, how else can you go about fixing this?

-Edited by Admin to obfuscate tool names.

JoeMontano
Posts: 64
Joined: Thu Aug 20, 2015 11:08 am

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Post by JoeMontano » Tue May 31, 2016 8:36 am

Removed by Admin.

Call Open Dental for support. (503)363-5432
Last edited by JoeMontano on Tue May 31, 2016 3:55 pm, edited 2 times in total.
Joe Montaño
Software Engineer
Open Dental Software
Joe@OpenDental.com

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Arna
Posts: 444
Joined: Tue Jul 09, 2013 3:16 pm

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Post by Arna » Tue May 31, 2016 12:38 pm

The previous instructions were incorrect.

If you ever get a message that a table is marked as crashed and needs to be repaired, please call Open Dental support immediately. Your database is corrupted.

(503)363-5432
Entropy isn't what it used to be...

Arna Meyer

epicurean
Posts: 51
Joined: Tue Jun 07, 2011 8:18 pm

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Post by epicurean » Tue May 31, 2016 9:45 pm

We managed to recover from a saved OD backup.

This is the first time we had this error in almost 6 years. What can be the possible causes?

thanks

Update - we got hit by locky ransomeware. I did not know it targets our mysql files as well

chinchin
Posts: 5
Joined: Fri May 27, 2016 2:36 am

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Post by chinchin » Tue Jun 07, 2016 8:16 pm

Hi, you are right is via locky ransomware. We hv done a check and found that it could be thru email's attachement opened. Do not open any email's attachement which are unfamiliar.

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dgraffeo
Posts: 147
Joined: Wed Sep 24, 2014 3:19 pm

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Post by dgraffeo » Wed Jun 08, 2016 9:05 am

Yes the locker type viruses are definitely gained through opening email attachments. Don't open them if you can help it. Or open them on a computer not connected to the rest of the network.
"To understand what recursion is, you must first understand recursion."

David Graffeo
Open Dental Software
http://www.opendental.com

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