Preferred Confirmation Method

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MKM
Posts: 30
Joined: Wed Mar 16, 2011 4:07 am

Preferred Confirmation Method

Post by MKM » Tue Apr 19, 2016 8:31 am

We are using the text message feature , but have a question. Before we used a workaround of texting to email but now with direct texting that is no longer necessary, we can actually text. But the preferred confirmation method box only lets us choose one way to confirm.
However, many of our patients want confirmations both texted AND emailed. Any suggestions of what to do, other than sending a feature request out into the cosmos?
Mary Kay
Practice Administrator
Medina, Ohio

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jsalmon
Posts: 1551
Joined: Tue Nov 30, 2010 12:33 pm
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Re: Preferred Confirmation Method

Post by jsalmon » Tue Apr 19, 2016 9:40 am

You probably just need to update so that you can
Check Send All to send text and email messages regardless of order.
http://www.opendental.com/manual/automa ... nders.html

That is of course assuming you are referring to Automated Reminders and not Web Sched reminders which you will need to get your cosmos on.
http://www.opendental.com/manual/webschedsetup.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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