When a patient is set to a PPO fee schedule and the procedure is completed, why is it showing up in the Account module as our office fees? And when I run the daily production & collection report it also shows our office fee with no adjustment or writeoff. I assume the adjustment/writeoff is made when we receive the insurance check and enter it into the system?
Is there any way to revert to the old way of it showing the adjustment/writeoff when the procedure is charged out?
Adjusted Production and Adjustments/Writeoffs/Discounts
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- Posts: 37
- Joined: Fri Mar 18, 2016 7:52 am
Re: Adjusted Production and Adjustments/Writeoffs/Discounts
You have the option to apply the writeoff on the date of service or the date of payment.
In Reports Setup, you can check the box to use Procedure Date for PPO Writeoffs http://opendental.com/manual/reportssetup.html. That'll give you the numbers you are looking for.
In the account, you should be creating and submitting claims in a timely manner. These claims will generate the writeoff estimates that will reflect in the patient's estimated balance. Until the claim is finalized, the patient is still technically responsible for the entire balance.
In Reports Setup, you can check the box to use Procedure Date for PPO Writeoffs http://opendental.com/manual/reportssetup.html. That'll give you the numbers you are looking for.
In the account, you should be creating and submitting claims in a timely manner. These claims will generate the writeoff estimates that will reflect in the patient's estimated balance. Until the claim is finalized, the patient is still technically responsible for the entire balance.
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Arna Meyer
Arna Meyer
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- Posts: 37
- Joined: Fri Mar 18, 2016 7:52 am