Missing Claim

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Toothdr97
Posts: 88
Joined: Mon Jun 18, 2007 3:59 pm
Location: Mason, Ohio
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Missing Claim

Post by Toothdr97 » Mon Feb 22, 2016 8:31 am

I have a procedure that was set complete. My office manager was making notes on it and it disappeared. Now the system will not let us send another claim and the claim can not be seen in the account. I have tried to delete the procedure, but it says a claim is attached to it, but we can not see the claim anywhere. Any suggestions?
Thanks
Cathy

rhaber123
Posts: 415
Joined: Fri Dec 11, 2009 12:09 pm

Re: Missing Claim

Post by rhaber123 » Mon Feb 22, 2016 9:09 am

This happened to me a long time ago.
To solve it, we created the same procedure again, set it complete, created an insurance claim and sent the claim.
Once DONE we deleted the claim , deleted the procedure, so we don't have a duplicate, and the balance is correct.
This happened once only.

note:
*** What might have caused this, but I am not sure, is I was working on the claim on my work station and my manager was working on it on a separate work station at the same time.

bpcomp
Posts: 304
Joined: Mon Feb 27, 2012 7:30 am
Location: Tucson, AZ
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Re: Missing Claim

Post by bpcomp » Tue Feb 23, 2016 7:16 am

Try running the database maintenance tool to see if that helps fix he problem. (Tools/Database Maintenance)

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