Patient Portal

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Rickliftig
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Patient Portal

Post by Rickliftig » Wed Dec 23, 2015 8:06 am

Trying to access the patient portal I get this error:

No immortal socket connection found for this RegistrationKeyNum: 652


???
Another Happy Open Dental User!

Rick Liftig, DMD FAGD
University of CT 1979
West Hartford, CT 06110
srick@snet.net

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Arna
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Re: Patient Portal

Post by Arna » Wed Dec 23, 2015 8:30 am

You're on beta, correct?
Entropy isn't what it used to be...

Arna Meyer

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Rickliftig
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Re: Patient Portal

Post by Rickliftig » Wed Dec 23, 2015 8:31 am

That's correct Arna - 15.4.10
Another Happy Open Dental User!

Rick Liftig, DMD FAGD
University of CT 1979
West Hartford, CT 06110
srick@snet.net

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Arna
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Re: Patient Portal

Post by Arna » Wed Dec 23, 2015 8:32 am

The engineer who heads this up just walked in. Let me grab him a cup of coffee and see what he has to say :)
Entropy isn't what it used to be...

Arna Meyer

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Rickliftig
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Re: Patient Portal

Post by Rickliftig » Wed Dec 23, 2015 8:40 am

Does the immortal socket connection have anything to do with Jordan's Cryo research? :D
Another Happy Open Dental User!

Rick Liftig, DMD FAGD
University of CT 1979
West Hartford, CT 06110
srick@snet.net

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Arna
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Re: Patient Portal

Post by Arna » Wed Dec 23, 2015 8:42 am

Ha! Good one.
I am going to have a member of the eservices team give you a call. You are set to use proxy, however your heartbeat is coming from the old style listener. We'd like to take a look.
Are you in the office?
Entropy isn't what it used to be...

Arna Meyer

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Rickliftig
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Re: Patient Portal

Post by Rickliftig » Wed Dec 23, 2015 8:50 am

Yes, but don't tell any of my patients.
Another Happy Open Dental User!

Rick Liftig, DMD FAGD
University of CT 1979
West Hartford, CT 06110
srick@snet.net

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Rickliftig
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Re: Patient Portal

Post by Rickliftig » Wed Dec 23, 2015 9:11 am

All fixed in record time. Happy holidays everyone. Enjoy your Bend (OR) brews!
Another Happy Open Dental User!

Rick Liftig, DMD FAGD
University of CT 1979
West Hartford, CT 06110
srick@snet.net

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jsalmon
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Re: Patient Portal

Post by jsalmon » Wed Dec 23, 2015 9:17 am

We'll have a patch released soon so that this issue will not happen in the future for other customers (in case someone finds themselves at this thread looking for a solution to the error). It will be a fix on our end that will not require being above any particular version of Open Dental.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

ForrestGumpDDS
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Re: Patient Portal

Post by ForrestGumpDDS » Fri Aug 19, 2016 4:16 pm

Hmm... Interesting. I just got the same error. I'm on a latest stable version, but not the latest patch.
"No immortal socket connection found for this RegistrationKeyNum"

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jsalmon
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Re: Patient Portal

Post by jsalmon » Fri Aug 19, 2016 6:17 pm

We'll take a look at things on our end because that is where the root of this error occurs. Technically the version of Open Dental that you as a customer are on shouldn't matter but I could be wrong (we've been making lots of updates lately). We may end up needing more information from you to further troubleshoot.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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samo
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Re: Patient Portal

Post by samo » Mon Aug 22, 2016 9:39 am

Did you try simply restarting the eConnector service? If that doesn't work, can you please PM me the entire message, including the actual RegistrationKeyNum? Also, your registration key would be helpful.
ForrestGumpDDS wrote:Hmm... Interesting. I just got the same error. I'm on a latest stable version, but not the latest patch.
"No immortal socket connection found for this RegistrationKeyNum"
One does not simply walk into Mordor. Its Black Gates are guarded by more than just Orcs. -Boromir

Sam Owre
Software Engineer
Open Dental
http://www.opendental.com

ForrestGumpDDS
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Re: Patient Portal

Post by ForrestGumpDDS » Fri Aug 26, 2016 9:18 pm

Turns out the Windows computer that hosts the service was hung up. It was not down, but hung up. I had to hard reset it and the connection came to normal after restart.

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Rickliftig
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Re: Patient Portal

Post by Rickliftig » Sat Aug 27, 2016 1:47 pm

Very likely a result of this weeks windows update. Whenever update Tuesday rolls around, it routinely breaks the Vixin bridge and then after several restarts, it settles out.
Another Happy Open Dental User!

Rick Liftig, DMD FAGD
University of CT 1979
West Hartford, CT 06110
srick@snet.net

enamelrod
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Re: Patient Portal

Post by enamelrod » Sun Oct 30, 2016 3:38 pm

question on the patient portal?

do you have to set up a username for each individual patient or can a guarantor have access to everone in a family?

and if you have to split the accounts can you split the patient portals access?

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jsalmon
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Re: Patient Portal

Post by jsalmon » Mon Oct 31, 2016 9:12 am

enamelrod wrote:do you have to set up a username for each individual patient or can a guarantor have access to everone in a family?
Technically guarantors have access to other patient accounts but only certain things like Web Mail. They won't see images of the other patients underneath them for example but they will see and can reply to Web Mail "on behalf" of the other patients that they are a guarantor to.
enamelrod wrote:and if you have to split the accounts can you split the patient portals access?
I don't understand what "splitting the accounts" means, can you be more specific?
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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JasonL
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Re: Patient Portal

Post by JasonL » Wed Nov 09, 2016 11:26 am

@enamelrod
For each patient that needs access to the Patient Portal, they will need to be granted access individually. The guarantor of an account will, by default, have full access to the family members information and account details in the portal, but there are preferences that you can change so other people can be considered an "Authorized Representative" for family members or other patients in the database. We have some links on our Patient Portal page that might prove useful to you. You can reference the "Use" section for information on this subject.
Jason Long
Open Dental Web Technology Coordinator
www.opendental.com

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