eRx issue. Unable to transmit due to account configuration.
-
- Posts: 179
- Joined: Fri Oct 14, 2011 3:31 pm
eRx issue. Unable to transmit due to account configuration.
Hello,
I'm trying to send an eRx to the pharmacy and have no issues until I get to the screen for actual transmission, where I have 2 options - to print a prescription and to transmit.
If I click "print" - it prints and appears in OD as a prescription to the pt. as it should.
If I click "transmit" - the newcrop shows me the message: "Scheduled drugs, per DEA, may not be transmitted or faxed with your current account configuration.
Electronic Prescribing for Controlled Substances (EPCS) is now available nation-wide: contact your EHR for details.
To proceed, uncheck boxes to process scheduled drugs separately."
could you help me to understand what I need to change in the account configuration to make the rx to go through"?
I'm trying to send an eRx to the pharmacy and have no issues until I get to the screen for actual transmission, where I have 2 options - to print a prescription and to transmit.
If I click "print" - it prints and appears in OD as a prescription to the pt. as it should.
If I click "transmit" - the newcrop shows me the message: "Scheduled drugs, per DEA, may not be transmitted or faxed with your current account configuration.
Electronic Prescribing for Controlled Substances (EPCS) is now available nation-wide: contact your EHR for details.
To proceed, uncheck boxes to process scheduled drugs separately."
could you help me to understand what I need to change in the account configuration to make the rx to go through"?
Re: eRx issue. Unable to transmit due to account configurati
Sounds like you need to sign up for an EPCS license:
http://www.opendental.com/manual/erxepcs.html
Feel free to give us a call and we can help you through the process if you have any troubles.
http://www.opendental.com/manual/erxepcs.html
Feel free to give us a call and we can help you through the process if you have any troubles.
The best thing about a boolean is even if you are wrong, you are only off by a bit.
Jason Salmon
Open Dental Software
http://www.opendental.com
Jason Salmon
Open Dental Software
http://www.opendental.com
Re: eRx issue. Unable to transmit due to account configurati
As Jason said, Controlled Substances transmission requires additional sign up.
If you remove the controlled substances, you can transmit the non-controlled drugs.
If you'd like to transmit controlled substances electronically, please contact us for assistance for sign up.
If you remove the controlled substances, you can transmit the non-controlled drugs.
If you'd like to transmit controlled substances electronically, please contact us for assistance for sign up.
Entropy isn't what it used to be...
Arna Meyer
Arna Meyer
-
- Posts: 179
- Joined: Fri Oct 14, 2011 3:31 pm
Re: eRx issue. Unable to transmit due to account configurati
OK, understood. Will do in 30 mins.
-
- Posts: 179
- Joined: Fri Oct 14, 2011 3:31 pm
Re: eRx issue. Unable to transmit due to account configurati
Ok, it seems like my Admin interface does not even have the Electronic Prescribing Setup link group...
Not sure how to attach a screenshot here, so i just copied a block on the right side of the page:
Lists
Location Pharmacy List
Account Healthplan List
Account Drug Set/Compound List
Reports
Pharmacy Communications Log
Prescriber Report
Geriatric Drug Usage Profile
Tasks
MedEntry/Refill
Failed Rx Processing
Support
Administrator Manual
Direct Users Set-up and Introduction
Doctor Summary: How to Write a Prescription
eRx One-Time Memos
NewCrop YouTube Channel
Orientation Video Part 1
Orientation Video Part 2
Prior Authorization Users Manual
User Reference Manual
Documentation
NewCrop License Agreement for Users
HIPAA/HITECH Business Associate Agreement
E-Prescribing Registration:
Not sure how to attach a screenshot here, so i just copied a block on the right side of the page:
Lists
Location Pharmacy List
Account Healthplan List
Account Drug Set/Compound List
Reports
Pharmacy Communications Log
Prescriber Report
Geriatric Drug Usage Profile
Tasks
MedEntry/Refill
Failed Rx Processing
Support
Administrator Manual
Direct Users Set-up and Introduction
Doctor Summary: How to Write a Prescription
eRx One-Time Memos
NewCrop YouTube Channel
Orientation Video Part 1
Orientation Video Part 2
Prior Authorization Users Manual
User Reference Manual
Documentation
NewCrop License Agreement for Users
HIPAA/HITECH Business Associate Agreement
E-Prescribing Registration:
Re: eRx issue. Unable to transmit due to account configurati
OK- I can get that turned on for you, but I'll need to know your account.
Also, did you go through Identity Proofing with Verizon UIS already?
Also, did you go through Identity Proofing with Verizon UIS already?
Entropy isn't what it used to be...
Arna Meyer
Arna Meyer
-
- Posts: 179
- Joined: Fri Oct 14, 2011 3:31 pm
Re: eRx issue. Unable to transmit due to account configurati
Arna,
I believe I did. Are you talking about initial sign-up process when I clicked on eRx button first time and was brought to the setup screen?
Do you need me to call you with account information?
I believe I did. Are you talking about initial sign-up process when I clicked on eRx button first time and was brought to the setup screen?
Do you need me to call you with account information?
Re: eRx issue. Unable to transmit due to account configurati
Clicking on eRX will enable the program link, however in order to proceed with EPCS, you'll need to go through Identity Proofing and Credentialling (if you haven't already): http://opendental.com/manual/erxenable.html
Once that is done, you'll have the option in the Admin tab to sign up for EPCS. http://opendental.com/manual/erxepcs.html
Once that is done, you'll have the option in the Admin tab to sign up for EPCS. http://opendental.com/manual/erxepcs.html
Entropy isn't what it used to be...
Arna Meyer
Arna Meyer
-
- Posts: 179
- Joined: Fri Oct 14, 2011 3:31 pm
Re: eRx issue. Unable to transmit due to account configurati
Arna, i have completed the identity step you mentioned, however the Admin tab still does not have that information.Arna wrote:Clicking on eRX will enable the program link, however in order to proceed with EPCS, you'll need to go through Identity Proofing and Credentialling (if you haven't already): http://opendental.com/manual/erxenable.html
Once that is done, you'll have the option in the Admin tab to sign up for EPCS. http://opendental.com/manual/erxepcs.html
Re: eRx issue. Unable to transmit due to account configurati
Did you send your license information across to be registered with Surescripts?
If so, shoot me an email with your contact details and I'll reach out to the vendor to troubleshoot that link.
arna@opendental.com
If so, shoot me an email with your contact details and I'll reach out to the vendor to troubleshoot that link.
arna@opendental.com
Entropy isn't what it used to be...
Arna Meyer
Arna Meyer
-
- Posts: 179
- Joined: Fri Oct 14, 2011 3:31 pm
Re: eRx issue. Unable to transmit due to account configurati
Just sent you an email Arna.
Re: eRx issue. Unable to transmit due to account configurati
I got it.
I'm getting my people on it. Thanks for following up.
I'm getting my people on it. Thanks for following up.
Entropy isn't what it used to be...
Arna Meyer
Arna Meyer
Re: eRx issue. Unable to transmit due to account configurati
I'm trying the same and can't find the link mentioned above either. Using eRx successfully otherwise for a while. Please advise. Thanks.
Robert Marcus DMD
Univ. of CT '93
Poway, CA
Univ. of CT '93
Poway, CA
Re: eRx issue. Unable to transmit due to account configurati
For eRX users that have not previously Identitiy Proofed, the EPCS link may not be available.
Contact us if you'd like that option and we can work with the vendor to get the process started.
Contact us if you'd like that option and we can work with the vendor to get the process started.
Entropy isn't what it used to be...
Arna Meyer
Arna Meyer