eRx issue. Unable to transmit due to account configuration.

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ForrestGumpDDS
Posts: 177
Joined: Fri Oct 14, 2011 3:31 pm

eRx issue. Unable to transmit due to account configuration.

Post by ForrestGumpDDS » Tue Nov 24, 2015 6:42 pm

Hello,
I'm trying to send an eRx to the pharmacy and have no issues until I get to the screen for actual transmission, where I have 2 options - to print a prescription and to transmit.
If I click "print" - it prints and appears in OD as a prescription to the pt. as it should.
If I click "transmit" - the newcrop shows me the message: "Scheduled drugs, per DEA, may not be transmitted or faxed with your current account configuration.
Electronic Prescribing for Controlled Substances (EPCS) is now available nation-wide: contact your EHR for details.
To proceed, uncheck boxes to process scheduled drugs separately."
could you help me to understand what I need to change in the account configuration to make the rx to go through"?

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jsalmon
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Re: eRx issue. Unable to transmit due to account configurati

Post by jsalmon » Wed Nov 25, 2015 9:02 am

Sounds like you need to sign up for an EPCS license:
http://www.opendental.com/manual/erxepcs.html

Feel free to give us a call and we can help you through the process if you have any troubles.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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Arna
Posts: 444
Joined: Tue Jul 09, 2013 3:16 pm

Re: eRx issue. Unable to transmit due to account configurati

Post by Arna » Wed Nov 25, 2015 10:39 am

As Jason said, Controlled Substances transmission requires additional sign up.
If you remove the controlled substances, you can transmit the non-controlled drugs.
If you'd like to transmit controlled substances electronically, please contact us for assistance for sign up.
Entropy isn't what it used to be...

Arna Meyer

ForrestGumpDDS
Posts: 177
Joined: Fri Oct 14, 2011 3:31 pm

Re: eRx issue. Unable to transmit due to account configurati

Post by ForrestGumpDDS » Wed Nov 25, 2015 12:18 pm

OK, understood. Will do in 30 mins.

ForrestGumpDDS
Posts: 177
Joined: Fri Oct 14, 2011 3:31 pm

Re: eRx issue. Unable to transmit due to account configurati

Post by ForrestGumpDDS » Tue Dec 01, 2015 7:15 am

Ok, it seems like my Admin interface does not even have the Electronic Prescribing Setup link group...
Not sure how to attach a screenshot here, so i just copied a block on the right side of the page:
Lists
Location Pharmacy List

Account Healthplan List
Account Drug Set/Compound List

Reports
Pharmacy Communications Log
Prescriber Report
Geriatric Drug Usage Profile

Tasks
MedEntry/Refill
Failed Rx Processing

Support
Administrator Manual
Direct Users Set-up and Introduction
Doctor Summary: How to Write a Prescription
eRx One-Time Memos
NewCrop YouTube Channel
Orientation Video Part 1
Orientation Video Part 2
Prior Authorization Users Manual
User Reference Manual

Documentation
NewCrop License Agreement for Users
HIPAA/HITECH Business Associate Agreement

E-Prescribing Registration:

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Arna
Posts: 444
Joined: Tue Jul 09, 2013 3:16 pm

Re: eRx issue. Unable to transmit due to account configurati

Post by Arna » Tue Dec 01, 2015 9:51 am

OK- I can get that turned on for you, but I'll need to know your account.
Also, did you go through Identity Proofing with Verizon UIS already?
Entropy isn't what it used to be...

Arna Meyer

ForrestGumpDDS
Posts: 177
Joined: Fri Oct 14, 2011 3:31 pm

Re: eRx issue. Unable to transmit due to account configurati

Post by ForrestGumpDDS » Tue Dec 01, 2015 2:02 pm

Arna,
I believe I did. Are you talking about initial sign-up process when I clicked on eRx button first time and was brought to the setup screen?
Do you need me to call you with account information?

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Arna
Posts: 444
Joined: Tue Jul 09, 2013 3:16 pm

Re: eRx issue. Unable to transmit due to account configurati

Post by Arna » Tue Dec 01, 2015 4:49 pm

Clicking on eRX will enable the program link, however in order to proceed with EPCS, you'll need to go through Identity Proofing and Credentialling (if you haven't already): http://opendental.com/manual/erxenable.html

Once that is done, you'll have the option in the Admin tab to sign up for EPCS. http://opendental.com/manual/erxepcs.html
Entropy isn't what it used to be...

Arna Meyer

ForrestGumpDDS
Posts: 177
Joined: Fri Oct 14, 2011 3:31 pm

Re: eRx issue. Unable to transmit due to account configurati

Post by ForrestGumpDDS » Thu Dec 03, 2015 6:08 am

Arna wrote:Clicking on eRX will enable the program link, however in order to proceed with EPCS, you'll need to go through Identity Proofing and Credentialling (if you haven't already): http://opendental.com/manual/erxenable.html

Once that is done, you'll have the option in the Admin tab to sign up for EPCS. http://opendental.com/manual/erxepcs.html
Arna, i have completed the identity step you mentioned, however the Admin tab still does not have that information.

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Arna
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Re: eRx issue. Unable to transmit due to account configurati

Post by Arna » Thu Dec 03, 2015 9:36 am

Did you send your license information across to be registered with Surescripts?
If so, shoot me an email with your contact details and I'll reach out to the vendor to troubleshoot that link.
arna@opendental.com
Entropy isn't what it used to be...

Arna Meyer

ForrestGumpDDS
Posts: 177
Joined: Fri Oct 14, 2011 3:31 pm

Re: eRx issue. Unable to transmit due to account configurati

Post by ForrestGumpDDS » Thu Dec 03, 2015 11:46 am

Just sent you an email Arna.

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Arna
Posts: 444
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Re: eRx issue. Unable to transmit due to account configurati

Post by Arna » Thu Dec 03, 2015 11:51 am

I got it.
I'm getting my people on it. Thanks for following up.
Entropy isn't what it used to be...

Arna Meyer

boboffice
Posts: 89
Joined: Sun Mar 29, 2009 7:11 am
Location: Poway, San Diego County, CA

Re: eRx issue. Unable to transmit due to account configurati

Post by boboffice » Thu Dec 03, 2015 7:47 pm

I'm trying the same and can't find the link mentioned above either. Using eRx successfully otherwise for a while. Please advise. Thanks.
Robert Marcus DMD
Univ. of CT '93
Poway, CA

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Arna
Posts: 444
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Re: eRx issue. Unable to transmit due to account configurati

Post by Arna » Fri Dec 04, 2015 10:59 am

For eRX users that have not previously Identitiy Proofed, the EPCS link may not be available.
Contact us if you'd like that option and we can work with the vendor to get the process started.
Entropy isn't what it used to be...

Arna Meyer

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