Email to patient after a referral

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Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Email to patient after a referral

Post by Hersheydmd » Sun Nov 01, 2015 4:33 pm

I created a "Referral" to an endodontist in a patient's chart.
OD created an e-mail to the patient:
  • -----Original Message-----
    Regarding Patient: XXXX XXXX
    From: Robert M. Hersh, DMD
    Sent: 11/01/2015 7:15 PM
    To: XXXX XXXX
    Subject: Referral To XXXXX XXXXXXX, DMD

    You have been referred to another provider. Your summary of care is attached.
    You may give a copy of this summary of care to the referred provider if desired.
    The contact information for the doctor you are being referred to is as follows:

    Name: xxxxxxxxx
    Address: xxxxxxxxxxxxx

    To view the Summary of Care for the referral to this provider:
    1) Download all attachments to the same folder. Do not rename the files.
The e-mail cannot be sent because I haven't set up the patient portal. And it doesn't give me any option to delete it from the patient's chart. How do I get rid of it from the chart and how do I prevent OD from automatically generating these in the future?
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

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jsalmon
Posts: 1551
Joined: Tue Nov 30, 2010 12:33 pm
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Re: Email to patient after a referral

Post by jsalmon » Mon Nov 02, 2015 9:25 am

You cannot delete web mail messages (they are part of the patient's inbox which is why we didn't allow deleting them). Lots of users complained about this so we implemented it for v15.4.
http://www.opendental.com/manual/version15_4.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Re: Email to patient after a referral

Post by Hersheydmd » Mon Nov 02, 2015 6:16 pm

jsalmon wrote:You cannot delete web mail messages (they are part of the patient's inbox which is why we didn't allow deleting them). Lots of users complained about this so we implemented it for v15.4.
http://www.opendental.com/manual/version15_4.html
So how do I stop this from happening in the future? I don't want OD to automatically create an e-mail for me. I would like to be able to decide if & when I want to send the patient an e-mail.
Also, if I am not using web mail, and the mail was never SENT, what's the point of it being in the patient's chart?
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

Pruce Dental
Posts: 290
Joined: Tue Feb 09, 2010 2:39 pm
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Re: Email to patient after a referral

Post by Pruce Dental » Mon Nov 02, 2015 6:43 pm

I agree and want to not have the summary of care emails that I don't want sent showing. I just referred a patient to an oral surgeon for 26 extractions, 4 quadrants of alveoplasty and 3 tori removals so now I got 33 of these emails cluttering up my chart.
Robert L. Pruce, DMD
www.prucedental.com

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Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Re: Email to patient after a referral

Post by Hersheydmd » Mon Nov 02, 2015 6:45 pm

Pruce Dental wrote:I agree and want to not have the summary of care emails that I don't want sent showing. I just referred a patient to an oral surgeon for 26 extractions, 4 quadrants of alveoplasty and 3 tori removals so now I got 33 of these emails cluttering up my chart.
I agree. Someone did not think this through when they automated this.

I can use Navicat to delete the entries, but I don't like doing that.
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

nathansparks
Posts: 172
Joined: Mon Aug 04, 2008 12:39 pm

Re: Email to patient after a referral

Post by nathansparks » Wed Nov 04, 2015 9:04 am

I will investigate how this happened and back port a fix if possible.

Pruce Dental
Posts: 290
Joined: Tue Feb 09, 2010 2:39 pm
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Re: Email to patient after a referral

Post by Pruce Dental » Wed Nov 04, 2015 7:27 pm

Thanks Nathan!!!
Robert L. Pruce, DMD
www.prucedental.com

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Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Re: Email to patient after a referral

Post by Hersheydmd » Sun Nov 08, 2015 12:24 pm

Thanks Nathan.
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

allends
Posts: 235
Joined: Fri Aug 23, 2013 11:29 am

Re: Email to patient after a referral

Post by allends » Tue Nov 10, 2015 9:57 am

A preference for turning this feature off will be available in 15.4.
It will be located in EHR settings and will default to on if you have EHR turned on at the time of updating.
Allen
Open Dental Software
http://www.opendental.com

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