Bad Daily Production and Income Report

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JLM
Posts: 128
Joined: Wed Dec 05, 2012 12:52 pm

Bad Daily Production and Income Report

Post by JLM » Fri Jul 03, 2015 10:32 am

I just spent an hour with my wife (office manager) debugging our daysheet. We had a duplicate payment entry in the report that didn't exist in the account and totals that don't jibe with the numbers in the column. I thought that maybe the receptionists may have changed an entry while the report was running but the audit trail doesn't support that theory. I am running a recent (< 4 weeks old) version. Is there a known bug or behavior that can cause a mangled production and income report?

Jim Margarit

allends
Posts: 235
Joined: Fri Aug 23, 2013 11:29 am

Re: Bad Daily Production and Income Report

Post by allends » Mon Jul 06, 2015 9:03 am

What version are you on?
If you are past version 15.1.21 then I can't think of any bugs that have been reported.
Which report are you using (Annual, Monthly, or Daily)?
Allen
Open Dental Software
http://www.opendental.com

tgriswold
Posts: 122
Joined: Fri Jun 07, 2013 8:52 am

Re: Bad Daily Production and Income Report

Post by tgriswold » Thu Jul 09, 2015 3:16 pm

In addition to adearmondsattler's questions, was the duplicated payment a patient payment or an insurance payment?
Travis Griswold
Open Dental Software
http://www.opendental.com

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