Solution to show patient details of incoming call

For users or potential users.
Post Reply
User avatar
mopensoft
Posts: 146
Joined: Tue Dec 04, 2012 3:33 pm
Location: Melbourne, Australia
Contact:

Solution to show patient details of incoming call

Post by mopensoft » Sun May 31, 2015 10:58 pm

The plugin for this is ready and it ONLY work with Android mobile phone.

It works as follows (mentioned in this post viewtopic.php?f=1&t=5271
- Setup a mobile phone which connect to OpenDental and use it as a clinic number for patient to call (or setup clinic number to forward calls to this cell phone)
- catch the incoming call in OpenDental, match the number with patient database and show the list of matching patients, usually one patient matched. Receptionist just click a button to answer(or end) the phone and it automatically open patient details in Family module.
- You may set up the mobile as a bridge to get patient info and forward the call to existing landline. That would make it operate exactly the same as your current phone system.

Questions are:
- does it practically work?
- Will clinics be interested and how much are they willing to pay for this plugin?

User avatar
mopensoft
Posts: 146
Joined: Tue Dec 04, 2012 3:33 pm
Location: Melbourne, Australia
Contact:

Re: Solution to show patient details of incoming call

Post by mopensoft » Tue Jun 02, 2015 5:12 pm

I tried to set up mobile phone as the bridge to get incoming number as follow:
- Set existing number to forward to the mobile (ie. after 4-6 seconds)
- Set mobile forward the call back to existing line. This is where the plugin pick up number and find patient details
- Receptionist pick up the existing phone as usual.

This would cause the delay 6-10s depend on how you set up the forwarding. May be give time for receptionist to prepare :)

Post Reply