claim status

[ospdental]

An issue we are having is that claim status automatically changes to Sent whenever you print a claim. This is a problem for us, mostly with preauths, since we print 2 copies for our paper chart and file. The person doing this then has to remember to change the status back to Waiting to Send so that when I send electronic claims, the preauth actually gets sent. It would be helpful if instead of automatically changing, a query menu could pop up and ask if we want the status to be changed.

[Arna]

Open Dental deliberately changes the status of the claim when printing because most offices either print claims or send them electronically, not both. I would recommend you do is submit a feature request.

[ospdental]

How do I submit a feature request?

[jsalmon]

How do I submit a feature request?

Within Open Dental, go to Help | Request Features
http://www.opendental.com/manual/featurerequests.html

[Manny Ramirez]

This office has its work cut out. This is like the office managers who print every e-mail just to CYA!