email will not authenticate

For users or potential users.
Post Reply
ramzi
Posts: 39
Joined: Sun Jun 01, 2008 9:39 am

email will not authenticate

Post by ramzi » Wed Feb 11, 2015 3:11 pm

I use GMAIL linked to my OD to send emails

I changed my GMAIL password yesterday

I updated the new password in OD (setup>email>)

but emails are not being sent

error states that its not being authenticated (code 5.5.1)

im sure the password is correct

any idea what im doing wrong?

thoughts? advise? thanks
Top
User avatar
jsalmon
Posts: 1555
Joined: Tue Nov 30, 2010 12:33 pm
Contact:
Contact jsalmon

Re: email will not authenticate

Post by jsalmon » Thu Feb 12, 2015 9:04 am

You might try changing your port in OD from 587 to 465
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com
Top
ramzi
Posts: 39
Joined: Sun Jun 01, 2008 9:39 am

Re: email will not authenticate

Post by ramzi » Thu Feb 12, 2015 10:53 am

port change did not work


i am stumped


ive done this before with no problems??


any other thoughts?
Top
User avatar
Arna
Posts: 444
Joined: Tue Jul 09, 2013 3:16 pm

Re: email will not authenticate

Post by Arna » Thu Feb 12, 2015 12:45 pm

Gmail will sometimes require 2 Step Authentication. Did you turn that on?
Entropy isn't what it used to be...

Arna Meyer
Top
ramzi
Posts: 39
Joined: Sun Jun 01, 2008 9:39 am

Re: email will not authenticate

Post by ramzi » Fri Feb 13, 2015 10:23 am

im not sure how do i do that?
Top
Post Reply

Return to “Main Forum”