Opendental.preference doesn't exist

ptddsdo · Post by **ptddsdo** » Sun Aug 10, 2014 3:48 pm

"Opendental.preference doesn't exist" error is on my screen after trying to backup my data on a laptop at home. What do I need to do? Thanks. Dr Schoemann

KevinRossen · Post by **KevinRossen** » Mon Aug 11, 2014 12:10 am

I haven't seen that one before. I'm sure the support crew at OD would be happy to help. I'd give them a call on that one. They are the best in the business at customer support.

Post by **jsalmon** » Mon Aug 11, 2014 9:15 am

That's not good. Could be a lot of things so calling support will be the quickest way to get up and running.

Post by **jsalmon** » Mon Aug 11, 2014 9:18 am

My best guess off the top of my head is that the restore made has an extra folder in the way. E.g.

C:\mysql\opendental\opendental\preference.*

When it HAS to be something like...

C:\mysql\opendental\preference.*

ptddsdo · Post by **ptddsdo** » Wed Aug 13, 2014 3:54 pm

Thanks Jason. It worked. Dr. Schoemann

Open Dental

Opendental.preference doesn't exist

Opendental.preference doesn't exist

Re: Opendental.preference doesn't exist

Re: Opendental.preference doesn't exist

Re: Opendental.preference doesn't exist

Re: Opendental.preference doesn't exist