Problem opening pdf's since upgrade to 13.2.27

For users or potential users.
Post Reply
User avatar
Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Problem opening pdf's since upgrade to 13.2.27

Post by Hersheydmd » Wed Feb 05, 2014 2:17 pm

Since I upgraded to 13.2.27 two days ago, I am having trouble opening pdf's. Can't open them or preview them from the Image module. And sometimes, can't open them from outside OD when OD is running. When OD is closed no problem opening as many pdf's as I want.
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

User avatar
Arna
Posts: 444
Joined: Tue Jul 09, 2013 3:16 pm

Re: Problem opening pdf's since upgrade to 13.2.27

Post by Arna » Wed Feb 05, 2014 2:31 pm

Are you using Adobe v.11 by chance?
Are you getting any unhandled exceptions?
Entropy isn't what it used to be...

Arna Meyer

User avatar
Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Re: Problem opening pdf's since upgrade to 13.2.27

Post by Hersheydmd » Wed Feb 05, 2014 2:43 pm

Arna wrote:Are you using Adobe v.11 by chance?
Are you getting any unhandled exceptions?
Yes & Yes
Got a couple of unhandled exceptions in OD.
The error I am getting when I try to open a pdf is:
"Fatal Error - Acrobat failed to connect to a DDE server"
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

User avatar
Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Re: Problem opening pdf's since upgrade to 13.2.27

Post by Hersheydmd » Wed Feb 05, 2014 5:36 pm

Found a fix:

In Adobe Reader XI (probably also in X), the option Enable Protected Mode at startup is located in Edit > Preferences >Security (Enhanced). It seems that in my case it was necessary to untick Enable Enhanced Security to get rid of the error message "Fatal Error: Acrobat failed to connect to DDE Server."

I can now preview, and/or open, pdf's in the Image Module again.
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

Post Reply