Install on Dell Laptop w Windows 7 Issue

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savvy
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Install on Dell Laptop w Windows 7 Issue

Post by savvy » Fri Apr 26, 2013 4:18 pm

Brand new out of the box Dell Inspiron 17R.
Installed Windows updates
Next, down loaded OD Trial version as per website.
After download, and install, I continue get an error message "Unable to connect to specified Mysql host"
(Yes, ran as administrator).

Any input is appreciated.
Candy is dandy, but sex won't rot your teeth.

Cheers!!!
Go Bears!!!!!
Savvy

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jsalmon
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Re: Install on Dell Laptop w Windows 7 Issue

Post by jsalmon » Fri Apr 26, 2013 4:27 pm

That is a very vague error and could be a number of things. Usually it's because the MySQL service didn't start which could be a result of a lot of things. If you don't feel like calling in and having support look at it, you can always try the steps in the "Database not Present" section: http://opendental.com/manual/troubleshooting.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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savvy
Posts: 438
Joined: Wed Sep 12, 2007 9:25 pm
Location: Berkeley, California

Re: Install on Dell Laptop w Windows 7 Issue

Post by savvy » Fri Apr 26, 2013 9:43 pm

Ok, got it installed.
Now I get a message that MySQL can not stop during Restore.
Candy is dandy, but sex won't rot your teeth.

Cheers!!!
Go Bears!!!!!
Savvy

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jsalmon
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Re: Install on Dell Laptop w Windows 7 Issue

Post by jsalmon » Fri Apr 26, 2013 11:00 pm

Make sure to run Open Dental with the same user permissions that you installed MySQL with, most likely just need to right click the Open Dental icon on your desktop and hit Run As Administrator. Then Open Dental will have the correct permissions to stop a service that was installed as an administrator.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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savvy
Posts: 438
Joined: Wed Sep 12, 2007 9:25 pm
Location: Berkeley, California

Re: Install on Dell Laptop w Windows 7 Issue

Post by savvy » Sat Apr 27, 2013 12:54 am

Got it!!
THANKS!!!

Can I look forward to doing the restore this way from now on on Win7?
Candy is dandy, but sex won't rot your teeth.

Cheers!!!
Go Bears!!!!!
Savvy

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jsalmon
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Re: Install on Dell Laptop w Windows 7 Issue

Post by jsalmon » Sun Apr 28, 2013 12:08 am

I don't fully understand the question. My biggest gap is knowing what "this way" means exactly. If you're referring to running as administrator, yes. You can set your Open Dental to always run as administrator so that you don't have to keep right clicking on it all the time. Just right click the icon, properties, check the always run as administrator box towards the bottom. If you're referring to running the restore on the windows 7 operating system then yes as well. It should run the same on all versions of windows that have the .NET framework. Otherwise, if you are referring to a special set of steps you are taking in restoring, I'll have to ask you to elaborate. If you're planning on setting up several laptops as restore laptops then the answers yes. One restore computer should suffice though.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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