Payconnect Receipts and OD

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Jay
Posts: 272
Joined: Fri Aug 06, 2010 10:01 am

Payconnect Receipts and OD

Post by Jay » Tue Jul 03, 2012 9:35 am

The integration is seamless and it is a huge upgrade from the traditional swipe machines but here is where work is needed for things to be perfect:

The way it works now
1. A statement prints only when you swipe a credit card. This looks like a 'usual' credit card slip with a place to sign. The patient signs it and we keep it.
2. Next we go to the Statement button and choose Receipt to give the patient something to take home. Unfortunately this resembles a typical OD walk-out statement, not the document the patient just signed.

This is not necessarily a problem except:
1. It is not the typical consumer experience and some people expect the second slip to resemble the first.
2. There is no option to print a second time if the printer malfunctions after the initial swipe.
3. There is no option to print VOID statements

Workarounds:
1. Checked the 'Prompt' checkbox in File>>Printers for Receipts. This allows us to print a second copy and to specify an alternative printer if we know the first to be broken.
2. We can also Print duplicates and Void statements off the payconnect.net website.

I wonder if the solution lies with OD or Payconnect or both?

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