Eclaim for crowns

premier1888 · Post by **premier1888** » Mon Nov 26, 2007 11:34 am

I just started using Tesia.
Everytime I try to send a claim or pre-auth for a crown, it has a prompt "Claim cannot be sent until missing data is fixed: PFM Prosthesis"

what does this mean? I couldn't find reference to this in the online user manual.

Thanks

Jorgebon · Post by **Jorgebon** » Mon Nov 26, 2007 1:57 pm

Make sure when you "set complete" the crown that you specify if it's the first time or if you are replacing an existing crown.
Jorge Bonilla, DMD

premier1888 · Post by **premier1888** » Mon Nov 26, 2007 2:06 pm

Ah,thanks. That seemed to do the trick. I tried setting that in the claims, but that didn't work. I did it from the chart, and it went through this time.