Update to 7.9.27 Scanner no longer works

For users or potential users.
Post Reply
User avatar
savvy
Posts: 438
Joined: Wed Sep 12, 2007 9:25 pm
Location: Berkeley, California

Update to 7.9.27 Scanner no longer works

Post by savvy » Fri Aug 26, 2011 6:01 am

I have an Epson GT-S50 scanner and an Epson 1680 Pro scanner.
All has worked well and as it should.
I recently updated to 7.9.27.
Now both scanners are not functioning as they should.
One can only make a single scan.
Upon attempting scan #2, an error message appears stating that the scanner (either one) is not connected.
Removing the scanners and software, with re installation does not correct the problem.
Each scanner is directly connected to the workstation.
When a non TWAIN Fujitsu ScanSnap S510 is used, scanning can be done.

Anybody have any suggestion or similar experience?
How can I fix this?
Candy is dandy, but sex won't rot your teeth.

Cheers!!!
Go Bears!!!!!
Savvy

User avatar
jordansparks
Site Admin
Posts: 5739
Joined: Sun Jun 17, 2007 3:59 pm
Location: Salem, Oregon
Contact:

Re: Update to 7.9.27 Scanner no longer works

Post by jordansparks » Fri Aug 26, 2011 9:00 am

Hmm. I don't remember us changing anything at all for quite some time. It's not until version 11.1 that we made some changes to support document feeders and duplex scanning. We will try to duplicate.

User avatar
savvy
Posts: 438
Joined: Wed Sep 12, 2007 9:25 pm
Location: Berkeley, California

Re: Update to 7.9.27 Scanner no longer works

Post by savvy » Fri Aug 26, 2011 9:05 am

Would you recommend upgrading to 11
Candy is dandy, but sex won't rot your teeth.

Cheers!!!
Go Bears!!!!!
Savvy

User avatar
savvy
Posts: 438
Joined: Wed Sep 12, 2007 9:25 pm
Location: Berkeley, California

Re: Update to 7.9.27 Scanner no longer works

Post by savvy » Fri Aug 26, 2011 9:06 am

Actually, I see that 11.1 is not available
Candy is dandy, but sex won't rot your teeth.

Cheers!!!
Go Bears!!!!!
Savvy

User avatar
jordansparks
Site Admin
Posts: 5739
Joined: Sun Jun 17, 2007 3:59 pm
Location: Salem, Oregon
Contact:

Re: Update to 7.9.27 Scanner no longer works

Post by jordansparks » Fri Aug 26, 2011 9:11 am

Right. I see no point in upgrading to 11.0.
Jordan Sparks, DMD
http://www.opendental.com

djanash@mac.com
Posts: 59
Joined: Sat Mar 13, 2010 11:11 am

Re: Update to 7.9.27 Scanner no longer works

Post by djanash@mac.com » Sat Aug 27, 2011 4:53 am

I actually had a similar problem with my GTS50
Download the OLDER driver. It worked for me..when we figured it out we call OD and let them know, its an epson issue though IMO...

User avatar
savvy
Posts: 438
Joined: Wed Sep 12, 2007 9:25 pm
Location: Berkeley, California

Re: Update to 7.9.27 Scanner no longer works

Post by savvy » Sat Aug 27, 2011 6:17 am

Which driver/date?
Thanks
Candy is dandy, but sex won't rot your teeth.

Cheers!!!
Go Bears!!!!!
Savvy

djanash@mac.com
Posts: 59
Joined: Sat Mar 13, 2010 11:11 am

Re: Update to 7.9.27 Scanner no longer works

Post by djanash@mac.com » Fri Sep 02, 2011 2:26 am

Hey, Sorry I've been MIA. is the one previous to the most recent one on epson's site. Any luck with this yet?

Post Reply