Recall after inactive patient "reappears"

[Jorgebon]

My front desk people tell me they have a situation with the recalls. I don't know if this qualifies as a bug, an annoyance, or a request. They noticed that patients that had been inactive and then came back after a few years would have their recalls disabled. OD normally disables recalls for inactive patients automatically, which is very good, but then if the patient is activated again you have to manually reactivate their recall by double clicking the recall in the family module and open the window so you can remove the checkmark in "always disabled".
Jorge Bonilla, DMD

[jordansparks]

I would classify that as an important request. To "reactivate" the patient in your scenario, you are opening the patient edit window and changing the patient status, right? That's where we should ask the user about the recall or else handle it automatically. But I'm surprised that you've been setting them "inactive" in the first place. It seems more efficient to just change your global recall settings. And don't you still want to remind them every few years with a postcard that they can still come back?

[atd]

We've had the same problem with reactivated patients - a lot of disabled recalls have been missed by the person reactivating them. If this could be automated we'd really appreciate it!

[Jorgebon]

The only reason we set them to inactive is to let us know that the patient's old things (x-rays, documents, etc) have been stored away. Maybe we could leave them as active and add a field in the family module where we can mark them as "long time no see".
Jorge Bonilla, DMD

[jordansparks]

If the xrays and documents were digital, then there would never be a need to archive them. Makes sense, though, if that's why you're marking them inactive.