Direct X tooth charting continues fail despite upgrade.

[Jay]

Help. Have Optiplex but installed Radeon HD5450 with 1Gb Ram with latest drivers and latest Direct X 11. Same message, "Please choose a different device format, the selected device format will not support the DirectX tooth chart on this computer." At this point my Optiplex is resembling a mini gaming rig. What am I doing wrong?

See DXDIAG report below:

------------------
System Information
------------------
Time of this report: 4/19/2011, 19:01:06
Machine name: OP2
Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: OptiPlex 380
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A01
Processor: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz (2 CPUs), ~2.9GHz
Memory: 4096MB RAM
Available OS Memory: 3326MB RAM
Page File: 1205MB used, 5443MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5450
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68F9)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_20091787&REV_00
Display Memory: 2422 MB
Dedicated Memory: 1015 MB
Shared Memory: 1406 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VH226
Monitor Id: ACI22F2
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1070 (English)
Driver Version: 8.831.2.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/9/2011 00:56:54, 679424 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BB9-11CF-1970-0300BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68F9
SubSys ID: 0x20091787
Revision ID: 0x0000
Driver Strong Name: oem13.inf:ATI.Mfg.NTx86.6.1:ati2mtag_EvergreenC:8.831.2.0:pci\ven_1002&dev_68f9
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280400&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTDVHDA.sys
Driver Version: 6.00.0001.5871 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 9/4/2009 13:35:00, 2747424 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x27C8
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 7/29/2010 10:34:37, 258560 bytes
| Driver: usbd.sys, 7/13/2009 19:51:05, 5888 bytes
|
+-+ USB Input Device
| | Vendor/Product ID: 0x413C, 0x2106
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: generic_hid_device
| | Service: HidUsb
| | Driver: hidusb.sys, 7/13/2009 19:51:04, 24064 bytes
| | Driver: hidclass.sys, 7/13/2009 19:51:01, 55808 bytes
| | Driver: hidparse.sys, 7/13/2009 19:51:00, 25728 bytes
| |
| +-+ HID Keyboard Device
| | | Vendor/Product ID: 0x413C, 0x2106
| | | Matching Device ID: hid_device_system_keyboard
| | | Service: kbdhid
| | | Driver: kbdhid.sys, 7/13/2009 19:45:09, 28160 bytes
| | | Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 19:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x413C, 0x3012
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 19:45:08, 26112 bytes
| Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 7/13/2009 21:19:10, 51776 bytes
| Driver: sermouse.sys, 7/13/2009 19:45:08, 19968 bytes
| Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 209.8 GB
Total Space: 237.6 GB
File System: NTFS
Model: ST3250318AS ATA Device

Drive: D:
Model: HL-DT-ST DVD+-RW GH50N ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), 7/13/2009 19:11:26, 108544 bytes

--------------
System Devices
--------------
Name: Intel(R) 4 Series Chipset Processor to I/O Controller - 2E30
Device ID: PCI\VEN_8086&DEV_2E30&SUBSYS_04001028&REV_03\3&172E68DD&0&00
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_04001028&REV_01\3&172E68DD&0&E9
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 19:51:10, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 19:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.20589 (English), 7/29/2010 10:34:37, 258560 bytes

Name: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_04001028&REV_01\3&172E68DD&0&F9
Driver: C:\Windows\system32\DRIVERS\intelide.sys, 6.01.7600.16385 (English), 7/13/2009 21:20:36, 15424 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 21:19:03, 42560 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 21:26:15, 21584 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (English), 7/13/2009 21:26:15, 133200 bytes

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_04001028&REV_01\3&172E68DD&0&E8
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 19:51:10, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 19:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.20589 (English), 7/29/2010 10:34:37, 258560 bytes

Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_04001028&REV_01\3&172E68DD&0&FB
Driver: n/a

Name: Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_04001028&REV_01\3&172E68DD&0&FA
Driver: C:\Windows\system32\DRIVERS\intelide.sys, 6.01.7600.16385 (English), 7/13/2009 21:20:36, 15424 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 21:19:03, 42560 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 21:26:15, 21584 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (English), 7/13/2009 21:26:15, 133200 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_04001028&REV_01\3&172E68DD&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/13/2009 19:50:56, 108544 bytes

Name: Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 21:20:43, 13888 bytes

Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_04001028&REV_01\3&172E68DD&0&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 21:20:45, 153680 bytes

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00001028&REV_E1\3&172E68DD&0&F0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 21:20:45, 153680 bytes

Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_04001028&REV_01\3&172E68DD&0&EF
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.20589 (English), 7/29/2010 10:34:37, 41984 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 19:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.20589 (English), 7/29/2010 10:34:37, 258560 bytes

Name: Broadcom NetLink (TM) Gigabit Ethernet
Device ID: PCI\VEN_14E4&DEV_1692&SUBSYS_04001028&REV_01\4&2696CBC&0&00E0
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_04001028&REV_01\3&172E68DD&0&EB
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 19:51:10, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 19:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.20589 (English), 7/29/2010 10:34:37, 258560 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA68&SUBSYS_AA681787&REV_00\4&18E9A4E0&0&0108
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/13/2009 19:50:56, 108544 bytes

Name: Intel(R) 4 Series Chipset PCI Express Root Port - 2E31
Device ID: PCI\VEN_8086&DEV_2E31&SUBSYS_04001028&REV_03\3&172E68DD&0&08
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 21:20:45, 153680 bytes

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_04001028&REV_01\3&172E68DD&0&EA
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 19:51:10, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 19:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.20589 (English), 7/29/2010 10:34:37, 258560 bytes

Name: ATI Radeon HD 5450
Device ID: PCI\VEN_1002&DEV_68F9&SUBSYS_20091787&REV_00\4&18E9A4E0&0&0008
Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1134 (English), 3/9/2011 05:21:34, 7723008 bytes
Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0019 (English), 3/9/2011 00:16:14, 53248 bytes
Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6195 (English), 3/9/2011 00:17:24, 239616 bytes
Driver: C:\Windows\system32\atiumdag.dll, 7.14.0010.0817 (English), 3/9/2011 00:30:30, 4294656 bytes
Driver: C:\Windows\system32\atiumdva.dll, 8.14.0010.0299 (English), 3/8/2011 23:34:12, 3471872 bytes
Driver: C:\Windows\system32\atitmmxx.dll, 6.14.0011.0023 (English), 3/9/2011 00:51:56, 159744 bytes
Driver: C:\Windows\system32\atiicdxx.dat, 2/1/2011 18:01:14, 227586 bytes
Driver: C:\Windows\system32\amdpcom32.dll, 8.14.0010.0023 (English), 3/8/2011 23:18:52, 52736 bytes
Driver: C:\Windows\system32\atimpc32.dll, 8.14.0010.0023 (English), 3/8/2011 23:18:52, 52736 bytes
Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1054 (English), 3/9/2011 00:18:08, 258048 bytes
Driver: C:\Windows\system32\atiumdva.cap, 3/8/2011 23:33:44, 790592 bytes
Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 3/9/2011 00:51:28, 15872 bytes
Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 3/9/2011 00:57:04, 143360 bytes
Driver: C:\Windows\system32\atiapfxx.blb, 3/9/2011 00:57:08, 152384 bytes
Driver: C:\Windows\system32\atiumdmv.dll, 7.14.0010.0184 (English), 3/8/2011 23:42:06, 1912832 bytes
Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1088 (English), 3/9/2011 00:52:54, 176128 bytes
Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1088 (English), 3/9/2011 00:53:18, 393216 bytes
Driver: C:\Windows\system32\atipdlxx.dll, 6.14.0010.2563 (English), 3/9/2011 00:51:42, 356352 bytes
Driver: C:\Windows\system32\Oemdspif.dll, 6.15.0006.0006 (English), 3/9/2011 00:51:34, 278528 bytes
Driver: C:\Windows\system32\ati2edxx.dll, 6.14.0010.2514 (English), 3/9/2011 00:51:22, 43520 bytes
Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.4084.43012 (English), 3/9/2011 00:53:44, 462848 bytes
Driver: C:\Windows\system32\atioglxx.dll, 6.14.0010.10600 (English), 3/9/2011 01:19:22, 17397248 bytes
Driver: C:\Windows\system32\aticaldd.dll, 6.14.0010.1332 (English), 3/9/2011 00:32:32, 5618688 bytes
Driver: C:\Windows\system32\aticalrt.dll, 6.14.0010.1332 (English), 3/9/2011 00:34:34, 46080 bytes
Driver: C:\Windows\system32\aticalcl.dll, 6.14.0010.1332 (English), 3/9/2011 00:34:22, 44032 bytes
Driver: C:\Windows\system32\atipblag.dat, 1/12/2011 23:03:18, 3155 bytes
Driver: C:\Windows\system32\atiu9pag.dll, 8.14.0001.6195 (English), 3/9/2011 00:16:48, 28672 bytes
Driver: C:\Windows\system32\atigktxx.dll, 8.14.0001.6195 (English), 3/9/2011 00:17:48, 32768 bytes
Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6195 (English), 3/9/2011 00:17:56, 12800 bytes
Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 18:35:28, 118784 bytes
Driver: C:\Windows\system32\atidxx32.dll, 8.17.0010.0342 (English), 3/9/2011 00:48:46, 4277760 bytes
Driver: C:\Windows\system32\atiuxpag.dll, 8.14.0001.6195 (English), 3/9/2011 00:17:00, 31232 bytes
Driver: C:\Windows\atiogl.xml, 1/14/2011 13:00:54, 30831 bytes
Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 6/22/2009 12:34:18, 45056 bytes
Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/27/2010 15:32:08, 294912 bytes
Driver: C:\Windows\system32\aticfx32.dll, 8.17.0010.1070 (English), 3/9/2011 00:56:54, 679424 bytes
Driver: C:\Windows\system32\coinst.dll, 1.00.0003.0005 (English), 3/9/2011 00:11:04, 52736 bytes

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
CyberLink AudioCD Filter,0x00600000,0,1,CLAudioCD.ax,5.00.0000.4417
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
Record Queue,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,14.00.8081.0709
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,14.00.8081.0709
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
CyberLink Audio Spectrum Analyzer,0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
CyberLink Audio Wizard,0x00600010,1,1,CLAudWizard.ax,1.00.0000.4414
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16490
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16724
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
CyberLink DVD Navigator,0x00200000,0,3,CLNavX.ax,8.00.0000.3610
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16724
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7600.16385
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7600.16385
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16724
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16724
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
CyberLink Demultiplexer,0x00200000,1,0,cldemuxer.ax,1.00.0000.4528
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.20584
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
File Writer,0x00200000,1,0,WLXVAFilt.dll,14.00.8081.0709
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
CyberLink Audio Decoder,0x00600000,1,1,Claud.ax,6.03.0000.2403
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.20584
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7600.16385
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.20584
CyberLink TimeStretch Filter,0x00200000,1,1,clauts.ax,1.00.0000.7907
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16490
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
CyberLink Audio Effect,0x00200000,1,1,CLAudFx.ax,6.00.0000.6525
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
CyberLink Tzan Filter,0x00200000,1,1,CLTzan.ax,3.05.0000.1928
Cyberlink SubTitle Importor,0x00200000,2,1,CLSubTitle.ax,1.00.0000.6519
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16724
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.20584
CyberLink Video Effect,0x00200000,1,1,CLVidFx.ax,1.00.0000.1523
CyberLink Video/SP Decoder,0x00600000,2,3,CLVSD.ax,8.04.0000.1209
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7600.16385
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
CyberLink Line21 Decoder Filter,0x00200000,0,2,CLLine21.ax,4.00.0000.10309
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16724
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7600.16385
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.20574
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16490
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
PCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7600.16490
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16724
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16648

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16724
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16724
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16724
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16724

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7600.16490
CyberLink Audio Renderer,0x00200000,1,0,cladr.ax,7.00.0000.2417
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

[drtech]

Direct X works great for me on all kinds of nVidia gforce cards 6200, 8200, 8400, 8600, 9800...winXP 32bit, Win7 64bit, and Win7 32bit

Did you make sure any integrated graphics chip is disabled on your motherboard in the BIOS?

[jordansparks]

Why not just use OpenGL? The only difference is that the outlines of the teeth will be a little bit pixelated. It's no big deal.

[Jay]

You are right, we will. It's not a big deal at all. But just for the record we installed the entire Direct X 11 SDK and tried both options in the BIOS for the onboard controllers and it didnt work.

[openwide]

you dont get the perio chart without direct x graphics. i have 4 different computers in my office. None of them allow direct x graphics to work

[jordansparks]

Oh, that's right. I think most of the complaints are for ATI cards. Maybe you could pop an nVidia card into one of your machines to get the perio graphics.

[openwide]

mine personal office computer has a 1GB nVidia card and it doesn't work

[atd]

I have a nVidia card - doesn't work on my machine either.

[Jay]

thanks for posting @openwide and @atd. I was about to get a NVIDIA card to try.

[irfan]

nvidia 8400GS and 8600GTS dont work for me

[jordansparks]

Hmm. I didn't realize there were any significant problems with DirectX. I think we have around 40 computers, and it works on all of them as far as I know. On the other hand, I might not notice if some of ours weren't set up for DirectX. Maybe I'll have someone go around and see if there are any without DirectX.

[drtech]

I have about 25 computers and Direct X works on all of them fine...including the cards listed above....so I wonder what the problem actually is? It is not the specific hardware mentioned, it must be a software problem somewhere....the question is where?

[nathansparks]

This:

Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: OptiPlex 380
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A01
Processor: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz (2 CPUs), ~2.9GHz
Memory: 4096MB RAM

Seems to me to be a fairly new, main-stream machine. I am quite surprised that adding an nVidia card does not make the DirectX work. Just to confirm, you tried all of the steps here http://www.opendental.com/manual/graphics.html including the latest DirectX SDK? We might try purchasing that machine or its current Dell equivalent for our next PC purchase, otherwise, hard to troubleshoot since we have no such problem. I would remember to focus on it as a DirectX issue, not just an Open Dental issue. If DirectX works, so will Open Dental's graphics (from our experience). Most interesting is that since Windows 7 comes with DirectX 11 preinstalled, this is somewhat of a contradiction. DId your machine come with Windows7 or did you upgrade later?

[nathansparks]

*Other than my last post above, I would note that I have seen situations where some display modes did not allow directX to work properly. I have even had an adjustment of the refresh rate (from 60hz to 70hx I think) 'make' directx work.
**I would try put the display in native mode (highest resolution possible with default refresh rate) and try again.

[Jay]

Seems to me to be a fairly new, main-stream machine. I am quite surprised that adding an nVidia card does not make the DirectX work. Just to confirm, you tried all of the steps here http://www.opendental.com/manual/graphics.html including the latest DirectX SDK? We might try purchasing that machine or its current Dell equivalent for our next PC purchase, otherwise, hard to troubleshoot since we have no such problem. I would remember to focus on it as a DirectX issue, not just an Open Dental issue. If DirectX works, so will Open Dental's graphics (from our experience). Most interesting is that since Windows 7 comes with DirectX 11 preinstalled, this is somewhat of a contradiction. DId your machine come with Windows7 or did you upgrade later?

1. To clarify I have only tried the onboard graphics card which is Intel GMA 4500 and ATI RADEON HD5450 which is a powerful gaming card with 1GB video RAM. I have not tried any NVIDIA card.

2. I followed all your instructions and installed both the latest Direct X 11 runtime and SDK from Microaoft's website.

3. I rebooted numerous times and tried disabling the onboard video controller.

4. Windows 7 came preinstalled. I tried with and without SP1 and with all latest critical and recommended updates installed.

5. The screen resolution is set to the LCD monitor's native resolution.

[irfan]

oooook im an idiot.


DirectX works on the 8600GTS.

When I was picking DirectX I wasnt manually selecting a format in the list below.

Integrated graphics, my ATi cards, and the 8400GS still dont work.

[nathansparks]

We will try and purchase a similar machine for our next desktop workstation, this might not be in time for you, so you probably should try an nVidia card (keep receipt in c ase it does not work). Call me once you have the card if it seems to not work and you are on support and I can try various modes. It really just should work, but we cannot troubleshoot since we do not have the machine, you could ship it to us to troubleshoot, but that is probably not practical. It would be cheaper to get a card.

[Hersheydmd]

DirectX not working here either. All Dell Optiplex machines with ATI Radion HD 3450.
To tell you the truth OpenGL looks just fine. Charts are not pixelated.

[atd]

Installing the SDK fixed it for me.

[Hersheydmd]

Installing the SDK fixed it for me.

what is SDK and where do you get it?

[irfan]

http://www.microsoft.com/downloads/en/d ... 8a3ba730ba

SDK- software development kit