Open Dental

bpcomp

One way to track them is to go to (Reports / Outstanding Insurance Claims) and check the box to include preauths. This only tracks the outstanding ones. If you need something more than than then you will probably need a custom query. This is quick and dirty but might do what you need. /*Adjust Claim...

bpcomp

The solution we have been using is to manually rescan the applicable page into the patients images module under the EOB section. I would advocate for being able to attach EOB's to non payments also.

bpcomp

BTW, welcome to the forums and to Open Dental.

bpcomp

My overly complicated, works for most any situation, solution: On the server hold the windows key and hit r. So (Win / r). That will bring up the run command. Open cmd which will bring up a command prompt (which is a black window). In that window type: ipconfig /all That will return a bunch of infor...

bpcomp

I have one plan that covers $1000 per year. It pays 100% on the first $250 regardless of the treatment and then 75% of the any TX after until the $750 is used up. It doesn't not matter what is filed, it is reimbursed 100% until $250 and 75% after that...... Simple, but no way to enter that into OD t...

bpcomp

On a related note, I am currently writing a financial policy for our office and I wondered if anyone has examples I could take a peak at?

bpcomp

I'm glad you resolved the crashing problem but the IT person in me is not comfortable leaving a potentially faulty graphics driver in place. It may work forever like it is or it may crash down the line. Is it OK for that machine to go down mid-day?

bpcomp

I'm no expert but it looks like you have a video issue. There are several references in your error log to OpenGL which is a graphics issue. You might try going to File/Graphics and switch rendering from OpenGL to DirectX to temporarily get you going again.

bpcomp

The really big families in our office are really great at showing up. It's around 4 family members when we have the most problems. I would second the opinion that your front office just needs better training, you can also put a pop-up on the problem families so that the front knows not to schedule s...

bpcomp

Not all progress is forward

bpcomp

Replace the printer. After looking around on the net a bit I think that it is a GDI printer and not a PCL printer. You can buy a fairly cheap network based laser printer and be done with it. One of the main things we look at in our office is how much the toner costs per print. We have multifunction ...

bpcomp

Frimware update on the priter maybe?

http://welcome.solutions.brother.com/bs ... pforlist=1

bpcomp

Go to (Setup / Definitions / Appt Pros Quick Add) and change then there.

bpcomp

What sheet "type" did you make? Was it a PatientLetter, ReferralLetter, or something else. If it was something else then that would explain why it doesn't show up in the letters section.

bpcomp

We have a similar issue with Patterson Imaging. Our issue is related to changing the patient name and I have to go in and manually change the name in Patterson to get it to link up properly again. I'm not sure whats going on with your situation but you might take a look at that.

bpcomp

Congratulations boboffice. The Open Dental team is very good at helping with anything you call in about. You can also ask questions on this forum and get less expert help from the rest of us

bpcomp

I don't think there is a way to look as a trial user without going to another office that uses OD and looking on their systems. If you call Open Dental they can usually provide a list of offices in your area that are on Open Dental.

bpcomp

Oh trust me, I know what you mean. There is a reason we haven't used it in our office. I've actually spoken to Nathan at OD about their internal use. I think using some code of theirs and a plugin could bring that functionality to any office.... at the price of running your own PBX, switching all yo...

bpcomp

This is still a VOIP method, but there is a company offering this kind of service. http://www.getweave.com/pricing/ We do not use their service and I can't speak for how well it works or not. You have to replace most or all of your existing phone system. I did hear that they integrate with OD.

bpcomp

Whats the query that comes close to what you want?

bpcomp

I highly recommend a getting a subscription to Insurance Solutions Newsletter. www.dental-ins-solutions.com which is a big help in knowing how to code things. Basically codes D1203 and D1204 ore being deleted and replaced by D1208 which has no age distinction. D1206 stays the same.

bpcomp

Assuming you have a domain, keep the permissions locked down to only those domain users who need access. (You can probably do the same thing without a domain, but that's what I know) Then it is your responsibility to not leave any computer logged in and unattended. This should limit access to only y...

bpcomp

sbgcd, that works for a patient letter but not for account statements which is what starastar originally asked for. Currently the account statement is not in the sheets framework.

bpcomp

Try checking the box that says "Show me everything in the log" and see if that points you to anything that might help.

bpcomp

Oh nice, I didn't know about that check box until you mentioned it. That works way better than changing views.

bpcomp

So I think I might have a solution but as I see it the major challenge is to have the columns change for different days. Basically what you need to do is setup an operatory for each provider. op1=ts op2=jm etc. Then go to (setup/operatories) and change the abbreviation of the ops to reflect the prov...

bpcomp

So if I understand correctly, you are printing your receipts on a label printer. From your comment about "wide, continuous" can I also assume that you are attempting to print on a continuous roll of paper and not on the 30252 address labels? Could you also explain a little more about how it comes ou...

bpcomp

To change fees you can go to (lists/procedure codes). In the window that comes up you go to (fee tools) on the bottom right.

http://www.opendental.com/manual/feescheduletools.html

bpcomp

To print your own bar codes for free there are several options. One of them is to use Libre Office and this extension. http://extensions.libreoffice.org/exten ... er/barcode
Then lay them out on an avery label template.

bpcomp

May barcode scanners that hook up to a computer are just a special keyboard and interpret the bar code into text. Should be fairly straight forward to use them for inventory.

bpcomp

lanafl if there are any icon in particular that you need, please let me know and I'll see what I can come up with for you.

bpcomp

My suggestion is to do a trial conversion (it's what we did when switching from Dentrix 11) and see what data transfers. If anything is missing you can talk to the conversion team and see if there is a way to get that data. I found about 4 or 5 things that were not converted which the conversion tea...

bpcomp

From gosupportnow main features list: "After an attendee fills in session ID and password, one click from the attendee releases computer control to you so that you can instantly see and control the attendee's desktop." You have to have someone on the other end to be able to use this service. Not ver...

bpcomp

Have you reviewed the log files on the workstations for the times that the network is slowing down? You might find something in there. You might also look at playing with Wireshark. Just as a warning, some antivirus programs will throw out a warning for the program because of the deep nature of snif...

bpcomp

Workstations are gonna be fine with i3. Encryption should not slow down your network at all. It depends on the type of encrypting but the one from Dell is at least partially hardware dependent, and would be better to have them deliver it encrypted for the server. http://en.wikipedia.org/wiki/Trusted...

bpcomp

For the server, 7200 rpm is fine. Drive encryption is ok for the server as long as there is no conflict with your backup solution. Don't worry about encryption for the workstations as they host no data. Your processor and ram choices depend on how much you want to future proof your hardware. There a...

bpcomp

Using an existing lab slip for a sheet walkthrough. So basically how this works is that you are going to scan the lab slip and then build a sheet on top of it. All numbers are for example. Change and adapt any part of this walkthrough as needed to match your actual situation. 1. Scan your lab slip. ...

bpcomp

Is there any interest in some simple walk-throughs created in Wink, or do people mainly want a video tutorial format?

bpcomp

I just scribbled with the mouse for the signature. I suppose ideally you would use a pad but in our office we just initial the note and don't really use the signature function.

bpcomp

Hey Brandon, we switched to Open Dental and encountered the same issue with clinical notes. What we discovered is that there are several ways to do notes and it just depends on your preferences. I've created a real rough and sloppy tutorial to show how to add a group note located here: http://www.be...

bpcomp

Query #229 "Patient count by Zipcode, with at least 1 completed procedure in date range"
Or Query #178 "Patient count by Zipcode, with at least 1 completed procedure"

bpcomp

I can totally understand your frustration with how OD handles deductibles and from several interactions I've had with the OD team on issues critical to our office, you should probably call support and discuss the issue with them. However they will probably direct you to create a feature request for ...

bpcomp

If there is another way to do it then I'm not aware of how to do it and yes it would be a lot of work to do what I suggested. You might take a look at feature request #1324 or make a new feature request to get that into the OD system.

bpcomp

Could you please be a little more explicit in what you are looking for please? For general patient demographics are you looking for a report that finds (patients by age AND patients by zip code AND patient with insurance) or 3 individual reports? Query #208 "Patient count by age, with at least 1 com...

bpcomp

I've stumbled across a setting that might make a difference. In (Setup / Practice) there is a setting to change default billing to treating provider. You might have this already set correctly but you could try playing with it and seeing if it does what you want.

bpcomp

The best way to handle this situation that I'm aware of it to open (Lists / Providers) in Open Dental and add the visiting Doctor as a new provider. You then set the fee schedule that you've already created as his default fee schedule. Then for those procedures with Extraction you can change the pro...

bpcomp

This might be too much hassle but you might be able to go into Setup/Insurance Categories and adjust the categories so that that procedure code falls under the category you need. The problem is that this is system wide an effects all plans. So on all plans where PA's are not restorative, but are pre...

bpcomp

Unless there has been some great change in a recent version of windows CE then OD would not run in it. I've had windows CE on two devices I've owned. First was a Compaq Ipaq and second was a GPS. In both cases I've put in some hacks and found ways to make them do things they were not intended to do....

bpcomp

Ah, so bridged mode does some form of pass-through on a hardware level. We are going to setup a windows 2008 server VM and I've tested moving it around a little. I don't think we have any program like XDR which is tied to the network card. You know it just occurred to me that you could get several o...

bpcomp

In my experience with a VM, your program inside the VM will not know what the host hardware is. It will just see the virtual hardware unless you setup some form of hardware pass-through (like you might do to use a USB device). Correct me if I'm wrong here but this is a major feature for us, that we ...

bpcomp

I have not tested with Open Dental but I have setup Dragon Diction Medical for a Doctor who used it to transcribe his notes into a different medical software. For all intents and purposes, Dragon should act like a keyboard and be able to input text into any text field. Your mileage may vary, but I w...

bpcomp

Toothdr97, just though I'd let you know that this issue has been resolved as of the 12.2.x series.

bpcomp

Yeah, where did you find this camera? It looks pretty good.

bpcomp

My personal preference is to clone the VM which usually includes any VM disk images in the clone and prepares the VM to be run on a different computer. I would recommend setting up a script that automates the backup overnight. I did this in linux with VMware workstation 8. In your setup I would look...

bpcomp

There are only basic correction tools in OD and the print out does not list patient information, however the benefit of capturing to OD in my mind is that the correction tools that exist are simple and powerful, and you don't need to run any other application or database. If you want to use another ...

bpcomp

For panorex capture, most companies offer a twain interface. All you need to do is set up the twain interface and then "scan" the pano directly into OD. I have done this with our Planmecca Promax and can confirm that it works to capture a jpeg.

bpcomp

I am in the process of upgrading our office from Server 2003 to Server 2008. I'm also moving us to virtualization. I am using VMware Workstation with Linux as the host OS. I have written a bunch of batch scripts that backup the virtual machine every night to another computer on the network. Every ni...

bpcomp

Do any new claims still have the old rate or is it just the outstanding claims? If it is just the outstanding claims then OD is functioning correctly. $1500 was the rate you sent out the door and that amount will (and should) be fixed unless you modify or delete the claim. I think at this point, you...

bpcomp

Licensing on virtualized platforms can be sort of a grey area. All of the advice that follows is my own opinion and I am not a lawyer. In most regards, a virtual machine is considered to be a "seat" and so if you have a site license for 20 seats... you can have any mix of real and virtual machines. ...

bpcomp

From what I understand (having gone through this already) OpenDental's email integration doesn't support or isn't compatible with just SSL on port 465. It will however make a secure connection with Gmail over port 587 through TLS. http://support.google.com/mail/bin/answer.py?hl=en&answer=13287 Becau...

bpcomp

We have decided to do some virtualization in our office. I decided to go with Linux for the host and Server 2008 for the guest operating system. I know I could do bare metal virtualization, but I decided not to because of cost issues and more importantly complexity. It is easier to teach someone els...

bpcomp

I'm pretty sure that this has already been looked into but just in case no one has looked already, here are several opensource spell checking projects. http://hunspell.sourceforge.net/ http://aspell.net/ http://code.google.com/a/apache-extras.org/p/ooo-myspell/ From my quick Google research, hunspel...

bpcomp

Well I posted some icons to share and hopefully it gets approved soon. In the mean time does anyone have icon requests that I can fulfill?

bpcomp

I posted in the sharing forum and am waiting for my post to be approved, but in the mean time I wonder if we are not supposed to post requests there, where would be the appropriate place to post a request?

bpcomp

Here are some icons I've made for Procedure buttons. Included are icons for Carries, gum regression, tooth watch, upper and lower dentures, and a generic tooth. I'm also including original source files in XCF format which is the native format for www.gimp.org, an open source image editing program. I...

bpcomp

Here are some icons I created for procedure buttons. For anyone who wants to make their own icons, the dimensions is 20 x 20 pixels. I've created icons for gum regression/tooth brush abrasion, caries, tooth watch, upper and lower dentures, and a generic tooth. I'm also including the higher resolutio...

bpcomp

What I noticed is that all the appointment notes have been expanded so they no longer are squeezed into one line in the make/find appt. This also made it so that the window no longer scrolls down to the most recent/upcoming appointments. I'm guessing this will be fixed soon. For recall I highly reco...

bpcomp

Yes, that definitely reduces chance of theft, but remember to watch out for shorted payments, adjusted procedures, or adjustments that are back and future dated.

bpcomp

That is good to know, we are thinking about getting some Topaz pads soon and I'm sure after reading your post that I'll remember to check the battery if they ever stop working. Thanks jclaydds.

bpcomp

As we know, there is no way to completely prevent internal theft from ever possibly happening. This does not mean we shouldn't try to minimize the possible avenues for internal theft. I recently realized a way to steal that would be very hard to track and one way to make it harder. The scam goes lik...

bpcomp

Check out File>Printers in OpenDental and check if you have the default printer overridden to a print to PDF printer.

bpcomp

I can say that the only thing that sticks out to me as different is that this only happens on the computer which is attached to the scanner via USB. Our network based scanning station never has this issue. ( We have two scanners. One USB the other Network)

bpcomp

I took a look and I can't seem to find anyway to change the date other that the arrows. That does seem rather cumbersome if you are trying to go back a few months.

bpcomp

Currently in our office we bridge to Patterson Imaging but we would really love to have imaging all handled by OpenDental. I'm trying to think about what features we need from an imaging program. Seems to me that most imaging solutions do more than most offices use or require. The basics as I see it...

bpcomp

OK I've put together an AutoHotKey script for generic use. http://pastebin.com/LzgXxZ68 If you are uninterested in the code and just want it to work, here is the compiled program. http://www.adrive.com/public/rrfTEr/OpenDentalShortcut.exe After launching the program hit Ctrl + h to see all the short...

bpcomp

That is kinda hard to answer at this point since windows 8 hasn't been released yet. All we've had so far is beta previews that don't necessarily reflect the final product. Mostly what I've seen of windows 8 so far has not left me worried about compatibility, but only time will tell.

bpcomp

This page should answer the technical side of things but the gist of it is that as long as you have less than 20 computers, you should be fine.

http://www.opendental.com/manual/comput ... ments.html

bpcomp · Re: Out of Memory 12.1.15

12.1.15

bpcomp

We've been having a similar problem in our systems. When I open the task manager, OD is using an inordinate amount of memory (over 500MB). I just force OD to quit and then reopen. I figure it's some memory leak and was thinking one of the future updates would resolve it.

bpcomp

OK I built a shortcut to open Patient Search. If someone wants to have a few shortcuts built, please post here and I'll do my best to script it for you. If you are already somewhat familiar with Autohotkey here is the pertinent part of the script. ;Hit Control + Shift +s to open the select patient d...

bpcomp

Found that Ctrl + r opens the reports window. Many combinations open the referrals window but what I most want is to select patient from keyboard shortcut. I guess I'll just build an Autohotkey script to do the shortcuts for now and then post the results here.

bpcomp

Hey drpeteryee. You going to need to run a custom query. I looked at the OpenDental examples http://70.90.133.65:1942/ODQueryList/QueryList.aspx and found this query #278, that I was able to edit for your needs. /*278 Pull patients with prescriptions for a specific drug in given Date range*/ SET @Fr...

bpcomp

There are several options with insurance fees but you can start by looking at http://www.opendental.com/manual/feeschedules.html. I would recommend calling OpenDental support and having them walk you through one over the phone and them remoted in. That is probably the fastest and most reliable way t...

bpcomp

In our office we prepend the check number on our electronic payments with EFT. It's not elegant but it is effective. So a check number on an electronic payment would look like EFT001584674.

bpcomp

I think this might be your problem.

http://forums.freenas.org/showthread.ph ... ight=mysql

bpcomp

If you are up and running then that is great. I'm a little fuzzy on your backup solution. Do you stop the MySql server before running Karen Replicator and do you ever test the backup that it makes? If you don't stop the MySql service every night before running the backup then you might want to consi...

bpcomp

I havn't tested this, but it looks like the way to move a sheet is to select it and then export which will create an XML file. Then locate your \OpenDental\OpenDentImages\SheetImages folder and grab the image attached to the sheet if any. On the server at the other office, copy the sheet image into ...

bpcomp

Ahhh, simultaneous connections limit. Then the limit or difficulty I see in running a virtual freenas is setting up the proper routing from host to guest etc. and the decreased performance of running virtually. Personally I'd rather spend the energy learning how to get mysql up and running on freena...

bpcomp

I'm not familiar with the network folder sharing limit. Could you please explain a bit or point me to an article that describes what it is? If it's any help, there are walk throughs on how to install mysql on a freenas box. One example is: http://www.howtoforge.com/installing-mysql-and-phpmyadmin-on...

bpcomp

5. No you can not just copy folders and have the programs run in most cases. Installation of the program and copying data is usually OK. Some programs require you to export data in a special way. If you just copy a folder that has a program in it, it doesn't insert registry keys or register DLL's or...

bpcomp

If you are running OD previous to version 12.1.14 there is a bug with scanning. There is a workaround where you scan something into a patient image module first and then delete if you don't need it, then scanning EOB's works fine. I'd recommend upgrading to avoid this issue though.

bpcomp

Would it work for you to have an OP dedicated to hygiene and then set the defaults for that OP to set default hyg. We have this in our office so that when you put anyone in the hyg1 column they are set automatically and same for hyg2. This can be done under "setup/operatories", you can set default h...

bpcomp

I know I've seen some offices use generic Dragon Diction Naturally Speaking for voice dictation of perio charting. Once you have it trained to your voice it's just 323's. No bridge required since it outputs strait text. This only concern I had when I was visiting those offices, is because of the vol...

bpcomp

This has been going on in every version of Open Dental we have used that I know of. I think we started with 9.6 but I really became aware of the issue with the 11 series and we are now on 12 and I was just looking into the 12.1 upgrade for this weekend. Only passing the first name reduces the amount...

bpcomp

Name actually change more frequently then you would suspect at first, it's only when I have to manually change everything in Patterson Imaging that I noticed how much. Every spelling correction or adding a middle initial makes a new patient. Any time there is a change in family status that involves ...

bpcomp

There is one issue with Patterson Imaging integration that we have. If you don't have a social security number for your patient then every change in name creates a new patient in Paterson imaging. Our practice is half children and we don't collect SS# on them so this happens quite a bit for us. Othe...

bpcomp

Our office recently switched from Dentrix 11 and I think the key to our switch was having one person who was the "expert" in the software. I was that person in our office and I spent about a month learning everything I could on the demo. I learned how to use almost every function of the software inc...

bpcomp

To send a task to the whole office you can create a new tasklist perhaps called "staff" and then just have everyone subscribe to that list. Then any task sent to "staff" shows up for everyone. The only caveat is that if anyone hits done, then that task disappears from the task list and you don't kno...

bpcomp

We just switched from Dentrix in the middle of September 2011. Nothing but happy times here. Our practice had been running Dentrix 11 (really old version) and were dreading moving to a newer version. With an estimated cost of $17,000 to upgrade computers through out the office in order to be able to...

bpcomp

I believe the thing you are looking for is in "Setup/modules" then click on the "account" tab. Fourth check box down is "Show procedure breakdown on statements" which is checked by default. We are running version 12.0.19 so if you are using a different version this option might be in a different pla...

bpcomp

That shouldn't be a problem at all. Really all what that product is, is a wireless keyboard that happens to only have the numberpad section. In essence your computer has two keyboards hooked up and you can input from either. Just be careful that you don't have to much interference or range between t...

bpcomp

Just to add to the mix is a commercial disk cloning product by Symantec called Backup Exec System Recovery. It will do a full backup of the running machine with hot database like many other products. What sets this software apart is the ability to restore to dissimilar hardware. I used to work in th...

bpcomp

List of changes for every version.

http://www.opendental.com/manual/versions.html

If you want the full breakdown of the bug fixes for each release look at:

http://70.90.133.65:1942/ODBugTracker/P ... sions.aspx

bpcomp

Apparently running as a service is one of the main priorities in the 2.0 release of Duplicati. Until then your right that it is susceptible to being turned off. In my case that is not an issue since the server is always locked down and is never turned off. Looking into Crashplan I was only able to f...

bpcomp

I haven't looked far into your questions but on the surface it would seem that the answer is that yes you can recover your files as they are a simple zip archive encrypted with AES and I'm assuming (not tested) that there are alternate solutions out there to decrypt an AES secured file without using...

bpcomp

For automated backups I have been researching http://www.duplicati.com/. What is really attractive to me is that using Volume Snapshot Service (VSS) under Windows or the Logical Volume Manager (LVM) under Linux it can backup a "hot database". Meaning I can backup OD and Paterson Imaging without stop...

Search found 306 matches