Open Dental

Hersheydmd

I installed Virtual Box on two identical computers that I upgraded to Windows 8. I am backing up the data drive on my VB server with Crashplan to the web. It is running constantly. I also back up the C:\Users\Robert folder on the host (which contains the VirtualBox VMs & the .VirtualBox folders) wit...

Hersheydmd

Figured out the answer to my initial question.
OD wouldn't back up to the thumb drive because I didn't "Run As Administrator". Problem solved.

Hersheydmd

We have an Executive Machines EPS-1501X (15 sheet shredder), 10+ yrs old. Got it in Staples on a Black Friday. Never put in lubricating sheets. Still running strong, after shredding tens of thousands of pages of old charts. Maybe you should check how your staff is using yours. Are they overstuffing ...

Hersheydmd

We have been using the Florida Probe for many years and I am very happy with it...It is expensive, ~$5K, but I strongly feel it is worth the cost. Do you use the GO probe system or the Computerized Probe? They seem to have a Voice version too. They have everything. Nice to have choices. We use the ...

Hersheydmd

Upgraded my second front desk workstation from XP Pro to Win 8.0 Pro last night. Ran all the updates and configured all the software. Created a shortcuts folder which I pinned to the left side of the taskbar. It contains all the shortcuts I would miss from not having a Start Menu. Even put in shortc...

Hersheydmd

We have been using the Florida Probe for many years and I am very happy with it. I also finally have a hygienist who understands the value and importance of probing patients. As with all new devices there is a learning curve, but she has picked it up remarkably quickly. It is expensive, ~$5K, but I ...

Hersheydmd

I have Win 8 on one of my frontdesk machines (upgraded from Win XP). Stable and quick as lightening. Love it. I only use it in Desktop mode. I created a folder of shortcuts and pinned it to the left of the taskbar in lieu of a Start button. Also made a shortcut to Shut Down the computer & pinned it ...

Hersheydmd

I think I'll just stick with Win 8 on this workstation. It is working fine, and I have 5 years (2018) to worry about it.

Hersheydmd

Thanks for the replies.
Are there any advantages to upgrading or I am just as well off staying with Win 8 which is working fine for me?

Hersheydmd

1) Anybody upgrade Win 8 to 8.1? How is it working with OD? 2) I backup to a USB stick that is encrypted with TruCrypt. I usually do my backups on my frontdesk Win XP workstation without any problem. I am gradually upgrading my workstations to Win 8, but OD won't back up on my Win 8 workstation. Int...

Hersheydmd

I had a long list of Overpaid insurance. Jennifer Meyer helped me clear it up.

Hersheydmd

HersheyDMD I just finished reading the article thank you for the link May I ask if you use ESET windows 8.1 ? If not can you list what you have found to work with Open Dental? Thanks again I am using Kaspersky. I have not had any problems using it with OD. I had never heard of ESET until I read the...

Hersheydmd

The monthly aging report uses the primary provider for the patient. The provider selection for this report is just meant to filter down results, not attribute production or potential income to any particular provider. The monthly Accounts Receivable report does filter for the hygienist, so why shou...

Hersheydmd

teethdood wrote:windows 8.1 with Classic Shell. Very similar to Win7 (or even with XP menus). If you're going to upgrade, go for the latest. No point in switching again when Win7 gets EOL'ed.

You are probably right.

Hersheydmd

Invest in quality anti-malware/anti-virus software. AVG Free or Avast Free are not legal for commercial use, and should not be used in the workplace where accuracy and performance are essential. Read 5 Big Myths Surrounding Computer Security and HIPAA Compliance By Derrick Wlodarz (Published 2 month...

Hersheydmd

Time to upgrade all our old XP machines to Win 7.

Just read that Office 365 and now also Google Apps have Hipaa compliant versions. Is anyone using either of them?
https://support.google.com/a/answer/3407054?hl=en
http://www.microsoft.com/health/en-us/p ... e-365.aspx

Hersheydmd

I can't get the Monthly Aging Report to report any balances for hygiene providers. All balances are being reported as the doctor's.
Whether I choose All Providers or just the doctor I get the same result, while choosing the hygienist gives a zero result.

Hersheydmd

Where are you located?

Hersheydmd

jordansparks wrote:The mandated format is called "Direct". It's a specific DNS technology for finding public and private keys associated with email addresses. We have finished building it.

In what version will it be added? Do you need offices to beta test? I volunteer.

Hersheydmd

Would a NOxx 'no-fee procedure' appear on the statement when I print it out? Does it qualify as an EHR entry? AG Just the title of the note with a zero fee will appear on your statement, not the text of the note. Name it something innocuous that you won't mind showing on your statement, eg "child's...

Hersheydmd

Create a list of No Fee procedure codes,
eg. code N0xx - "Name it whatever you want"
If you want them to stand out in a different color, give them a status of "Condition" when you sign & save them.

Hersheydmd

I forgot all about this. I am the only one in my office who has admin privileges. Everyone else logs in as either clinical staff or business staff (limited users) with specific rights/permissions and access to different sets of folders on the server. I changed the MySQL service to Log On as .\"my ad...

Hersheydmd

Are there any users on the east coast, metro NY area which could provide some unbiased reviews? I am in Brooklyn, NY I am giving a lecture to the Second District Dental Society this coming Thursday evening on Developing a Paperless Practice. OD will feature prominently in it. If you would like to a...

Hersheydmd

Hersheydmd

... At present the program assumes that whom ever logged on is the person making an entry. It does not confirm the identity of the user. This is like, on a paper system, signing a page at the start of the day and assume that all chart entries that day were done by you. Just like the paper system re...

Hersheydmd

If so, then why have procedure locking at all? It is never permanently locked. You can always edit or delete a procedure note. However, your changes will always be visible. You can't delete it from the database, only from the normal view of the chart. Any deletion and changes are always visible in ...

Hersheydmd

Would that mean we would be able to see the confirmation status?
I hate to have to go the Feature Request route especially since all 100 of my votes are already tied up.

Hersheydmd

The mobile app is a GREAT feature. My staff loves being able to check from home to see what the schedule looks like. One thing that is missing is the ability to see the confirmation status of the appointments. Would love for my staff to be able to check Monday's patients over the weekend and call an...

Hersheydmd

Total Recall Solutions (TRS).

Hersheydmd

The way I see it commlogs are meant to keep track of your less critical communications. If we communicate (by phone, text or e-mail) with a patient or third party regarding an appointment, insurance, bill, recall, then we use the commlog. If we communicate with another doctor regarding a pt's medica...

Hersheydmd

Question...does procedure locking also lock the comm log? We are in the process of (gradually) going paperless, and my thoughts were to do procedure locking after a period of time has passed (week, or month, say, after notes have had a chance to be reviewed) for medico-legal reasons, so I want to k...

Hersheydmd

That is pretty cool, but you don't even have to import the actual file if you don't want to change (or duplicate) where you store your CBCT files. You can keep it where it is on your network and paste a shortcut to the file (or to any folder for that matter) in the patient's A-to-Z folder and it wil...

Hersheydmd

jsalmon wrote:I'm starting to understand why my foreign friends can't stand learning English.

LMAO

Hersheydmd

I'd like to plug Request #1828... Define plug for me. From Dictionary.com 30. Informal. to publicize insistently: Whenever he gets the chance, he's plugging for his company. also: to give an advertisement or commercial boost for something without having to pay for it. : I want to get on that TV pro...

Hersheydmd

Arna, I submitted a Feature Request for Enforced Scheduling. It is #3019. I hope others will vote for it too. While we are on the topic of feature requests, I'd like to plug Request #1828 - If a procedure signature is "Invalid", that should be indicated in the Chart Module. Currently it says "Signed...

Hersheydmd

I don't think so. I think you will have to delete it and recreate it with the status EO to get what you want.

Hersheydmd

I set up a schedule and I would like to limit my appointments to that schedule. My staff keeps putting patients onto the schedule at the end of the day without checking with me first. Is there anyway to lock the appt schedule so appts can only be made within the schedule? If not, it should be a feat...

Hersheydmd

No problem.

Hersheydmd

Typically the insurance companies would not play well with any modifications to the code. A D1100.1 would probably be rejected. Dr Hersh's suggestion of having a different provider might work depending on how you do it. If you submit to the insurance under a different provider then that creates it'...

Hersheydmd

Every procedure in the patient's chart that has a status of TxPlan is listed in the Default Tx Plan. Procedures disappear from the Default Tx Plan only when the procedure is either completed or deleted from the chart, or changed to Condition or some other status. Procedures that are in a Saved (or P...

Hersheydmd

Don't do that. Way too complicated.
Just enter the original doctor as the referral source and then you can track your income based on that referral.
You can create queries that break down income by almost any criteria you want as long as the information is in OD.

Hersheydmd

I am sooooo embarrassed I'd like to delete this entire thread. It works. I had a typo in my user name that I kept missing. And btw, the % symbol works in the user name too, at least for us.

Hersheydmd

Jordan, of course you are right. I didn't describe it correctly. The sync is working, I just can't log in from my phone. and I've tried everything I can think of. I can log in to other sites, like my bank and my electric company account, so I don't understand why I can't access my appt schedule. Th...

Hersheydmd

Jordan, of course you are right. I didn't describe it correctly. The sync is working, I just can't log in from my phone. and I've tried everything I can think of. I can log in to other sites, like my bank and my electric company account, so I don't understand why I can't access my appt schedule.

Hersheydmd

Mobile sync isn't working on my Droid. It works on my office managers iPhone. Can't figure out why.
I tried changing the user name and the password. I did a Full sync and I cleared all the cache on my phone, still no go. I also had a % in the user name which I removed, didn't help.
OD version 13.1.16

Hersheydmd

I practiced for 10 years and never signed a single procedure. Are you trying to follow a state law that we didn't have to deal with in Oregon? Every practice management or risk management seminar I've been to here in NY says that you need to sign your electronic notes. In the old days of writing yo...

Hersheydmd

Here are two examples:
Autonote for Fillings:
http://www.towniecentral.com/MessageBoa ... 155661&v=1
Autonote for Hygiene:
http://www.towniecentral.com/MessageBoa ... 155663&v=1

Hersheydmd

That would defeat the purpose of the signature.

Hersheydmd

My Win7 server is in a VirtualBox on a Win7 workstation. The server is also partitioned into a C:\ drive for Windows and a D:\ drive for all my data. Would you treat it any differently because it is in a VirtualBox? Would you still encrypt the Data Drive (D:\)? What happens when you back up an encry...

Hersheydmd

First double click each item in the claim and set each one to Not Received.

Hersheydmd

Here's another patient response to a birthday greeting, this one an sms text.

Hersheydmd

This is the first time I have heard of TRS. I have looked at lighthouse 360 and smile reminder. It looks like there are a few users of some of those solutions. Can anyone compare\contrast the different options and tell me why are with one over the other? I am also curious how well they "integrate" ...

Hersheydmd

I'm on version 13.1.16.0 and it doesn't happen to me most of the time, but it does happen occasionally. The signature should really only validate the written note, changing a fee or the procedure code shouldn't invalidate the signature. Haven't been able to figure out why it occurs sometimes but not...

Hersheydmd

An example of a birthday email that goes out automatically and a pt's response.
Excellent internal marketing.

Hersheydmd

I am looking into bringing one of these systems into our office. I have meet with Smile reminder and have some friends that use Lighthouse 360. I have only heard about total recall solutions. From others experience what one works the best with open dental. I understand that they are all 3rd party b...

Hersheydmd

Something that comes to mind is setting up a different database for each provider, each database can have a different set of fee schedules. That isn't necessary when you can set up different fee schedules for each provider in the office. Why would you want to juggle several databases at the same ti...

Hersheydmd

I think what you mean is how do you indicate on the claim that part of the claim wasn't paid yet. Double click the item that wasn't paid and change the status from Received to Not Received. To exit the window click Cancel not OK. OK will mark all the items Received. Cancel will not cancel the indivi...

Hersheydmd

Thanks. All great advice & instructions. Will give it a try soon.

Hersheydmd

Two questions. MySQL & OD are on my VM server, as is my image folder and all my other data that I want to backup. My backup drive gets plugged into the host machine. Do I run the .bat file on the host or on the VM (Vitual Box), and can I stop MySQL on the VM from a command on the host? I haven't had...

Hersheydmd

You can definitely set up separate fee schedules for each provider. You would set the Fee Schedule you want used for each provider in the Edit Provider window. I also think that if you set the insurance plan up as a "Category Percentage" and choose "none" for Fee Schedule, then whatever fee schedule...

Hersheydmd

I also use the small Seagate portable USB drives. I just bought two new 1 TB external Seagate Backup Plus drives, after Acronis Drive Manager told me that one of my 500 GB external drives was about to fail. Caught it just in time and copied the entire drive to the new drive. I keep one of the extern...

Hersheydmd

That sounds great. I'd love to see your .bat file if you get a chance. What I've been doing so far is I created a clone of my virtual box server which I have stored on another workstation and on a portable Seagate drive. All the data that resides in that VB server (OD database, Dexis database, Flori...

Hersheydmd

I run my server in a VM. To do backup, I shut down the services that will lock database files and double click on a .bat file that backs up the important files. I would like to do the same thing. Can you automate the shutdown of the services with a script? Can you post the contents of your .bat file?

Hersheydmd

If you want to prevent fraud, set the security level so that no one but you can delete a payment that is older than current day.

Hersheydmd

Jim & Manny,
You are answering a post from 2008. I am sure his printer problem has been resolved by now.

Hersheydmd

Im still scratching my head on why people are so hung up on a few kilobytes of file size. HD are so cheap now..you can double your hd space for 20 bucks and not even be concerned about that so called file size. Can someone please tell me why you are so hung up on file size? once you back up to the ...

Hersheydmd

what scanner are you using? some scanners scan directly to pdf no need for paperport? I am using a Brother multipurpose all-in-one. Prior to this I used a Canon multipurpose all-in-one. And prior to that I used a Xerox Documate. It doesn't matter. It is the software that determines the compression....

Hersheydmd

PDF files are usually smaller and take up less room on your hard drive than jpegs. I use a third party software (Paperport) to scan and then import it into the Image module. Yes, it is an extra step but the compression is much better and my file sizes are about one-third to one-half compared to scan...

Hersheydmd

so this does not automatically change the appt to "confiremed" in OD? thats the thing I love about lighthouse, no extra steps of checking the roster and updating OD appts for confirmed ones No, but I actually prefer it this way. I like being able to see the confirmations as they come in. Although r...

Hersheydmd

It's very easy for differences to accumulate. I try to keep up with it every week or month. When a discrepancy shows up I have to go back in to OD and fix it. It's usually mean editing the date something was posted. Sometimes it's improper use of "adjustments".

Hersheydmd

Kudos Nathan. Excellent query.

Hersheydmd

Jason is correct. Create a new code. If you are using D1206 for fluoride varnish create a new code D1206a and change the description by knocking off the reference to 'moderate to severe caries risk'. Then put the old D1206 in the Obsolete category and stop using it. The trailing letter ("a") will no...

Hersheydmd

it went down when it was out of sync. The reviews to rate a dentist have helped and I dont think trs has a review web site...If it does mier didnt say anything about it. I also have an interest in the smart pay feature, but he has not sent me any information about it. I have another scheduled meeti...

Hersheydmd

It may have something to do with the way you enter adjustments or returns/refunds to patients. Also, you have to watch the dates you enter payments. Sometimes there is some overlap at the beginning or end of a month, especially if an insurance payment isn't posted on the correct day that it was rece...

Hersheydmd

100-150 is a fair price. But i still want to know what they are using to confirm patients. I had my confirmation system down for 2 weeks and I noticed a huge difference in broken appointments I am not sure what you are asking. Aren't you using Lighthouse? How did it go down for two weeks? With TRS ...

Hersheydmd

@hersheydmd. did you compare with other services that do similar stuff? we use lighthouse. wonder if the two are more or less the same. Jay, didn't do a detailed comparison. Came across TRS by accident, did a demo and liked what I saw. Which features of Lighthouse are you using? I was mostly intere...

Hersheydmd

Jordan. Any plans to integrate with the new CALLFIRE interface? I ask because the new one allows you to send SMS from a long code (i.e. a phone number). If people reply to your text you get the response in your CallFire Inbox and an optional email notification. I am not sure but the Callfire people...

Hersheydmd

Looking in the ProcedureLog, the ProcTime/ProcTimeEnd are the Time Start & End in the Procedure Info window.
In that case what does StartTime/StopTime represent?
All the StartTime/StopTime 's are 12:00AM 01/01/0001, meaning no entry.

Hersheydmd

to dr tech and bcomp what are you using now to confirm appointments? Im all about cutting cost. and bcomp break even? that's exactly what the statement means you need to do x to pay for itself? not sure what you are saying. We all want it for free but seriously 250 per month amounts to $2.60 per ho...

Hersheydmd

I am very cost adverse and anytime I see a service that costs $250-$300 a month I am very skeptical as to whether its worth it or not. Do others who use these services feel spending $3000 a year on such a service is cost effective? Just curious, what amount do you think would be worth it? I know th...

Hersheydmd

At that cost, it only needs to prevent one restorative no-show a month to pay for itself. If I were them, I would proudly display the cost on the homepage. As a prospective customer visiting their web page, I assumed that their aversion to displaying the cost for the service meant it was grossly ov...

Hersheydmd

khdilger wrote:I am very cost adverse and anytime I see a service that costs $250-$300 a month I am very skeptical as to whether its worth it or not. Do others who use these services feel spending $3000 a year on such a service is cost effective?

Just curious, what amount do you think would be worth it?

Hersheydmd

JLM wrote:Ballpark costs for the service?

Jim

30 day free trial, then $249/month

Hersheydmd

Just want to share this with other OD users. While the Recall module in OD is fairly good, though nothing fancy, Confirmations is terribly inadequate. You can only set up one confirmation message. If you want to send out more than one, you have to manually edit it each time. [Feature req 2197 addres...

Hersheydmd

Figured it out. Changed the command line to c:\program files (x86)\Dexis\Dexis.exe
However, on my Windows XP machines I added a local command line to point to c:\program files\Dexis\Dexis.exe

Hersheydmd

Dexis 10 now uses a SQL database. It also integrates 3D scanners from i-CAT, Gendex, Instrumentarium, and Soredex, allowing users to manage patient data and 3D images directly from within the Dexis application. Does the Dexis bridge work the same way with Dexis 10, or do you need a different comman...

Hersheydmd

I'll triple that sentiment.
Excellent day. Next we should have an OpenDental convention.

Hersheydmd

Vishal, I didn't realize that you couldn't sign up for Google Voice outside the US. Here is a LifeHacker article on how to to do just that. http://lifehacker.com/5726407/use-a-google-voice-number-from-outside-the-us The problem is, getting a US Google Voice #, anyone who replies to you will be reply...

Hersheydmd

Vishal, check out this post and the links in it:
viewtopic.php?f=1&t=4957

Hersheydmd

By default they weren't associated with tooth numbers, but should have been. It is easy to change. Follow Jason's instructions.

Hersheydmd

Problem is back. Discovered that it has nothing to do with OD, as I have been using the Dexis Admin window instead of the OD Link.
Guess I am going to have to bite the bullet and upgrade to Dexis 10. Took two hours to download the zip file.

Hersheydmd

boboffice wrote:Very easy to make using the sheets function. You can see mine homemade ones at http://www.ilovemysmile.com. Well worth a few hours work.

Bob, really nice web site. Who made it for you?

Hersheydmd

Take a look at Total Recall Solutions. http://www.totalrecallsolutions.com A long-time patient was in yesterday and said she loves the new system. She received a recare reminder and within a couple of minutes she booked her own appointment online. Very convenient. Solves the problem of a patient re...

Hersheydmd

Take a look at Total Recall Solutions. http://www.totalrecallsolutions.com Ask them to show you a demo. It has some nice advantages over all the other programs. They can compare them for you. Here are just a few features that separate them from the other systems on the market: • 2 way texting- No ot...

Hersheydmd

I've heard of some users doing something similar and they used quick notes to achieve it. http://opendental.com/manual/quickpastenotes.html Yeah, I know. I use quick notes and auto notes for other things. I was hoping to keep it simpler, rather than adding a step. Example: Procedure D0431 Adjunctiv...

Hersheydmd

That sounds good in theory, but what if you tx plan, even schedule the work, then the pt cancels and you never see them again. You already have notes about what you did but you never actually did the procedure. Could be a problem... Not really. If the note is just a tx plan and not marked complete ...

Hersheydmd

Is there any way to get the default note to show when you tx plan a procedure rather than after marking it complete. I want to have a basic default note that I then add some details to when I am editing my note and signing. The way it is now, I have to mark it complete then reopen the note to edit it.

Hersheydmd

Only for iPad? Not for Windows/Droid?

Hersheydmd

enamelrod wrote:have you figured out a bridge or program link for consult pro?

Not using it anymore. I agree with everything Rick Liftig wrote above.

Hersheydmd

You're right, it should and it does on my slightly older version. Something must have changed in the newer version.

Hersheydmd

I'm on 13.1.16
If I click on "Stop" the med disappears from the list, unless I put a check mark by "Show Discontinued Medications"
Did you make sure it isn't checked?

Hersheydmd

I'm converted. I hated Win 8 at first. It was slow as molasses. Didn't shut down properly, didn't boot up properly. I reinstalled it three times. The final time I went into system settings on boot up and changed all the settings to default. Then I reinstalled Win 8 and accepted all the default setti...

Hersheydmd

You are probably better off using version 10 which uses SQL database instead. Is this problem happening in one computer or the whole networks ? Can you try running in Safe Mode with Networking ? There's probably a process stopping from working as it should. What is the Windows Even Viewer saying ? ...

Hersheydmd

Another cool thing you can do is install the Google Voice Plug-in for Firefox. Then export your patient phone list and open it in a spreadsheet. Then save it as a web page (html). Open it in Firefox. Now every phone number is clickable. Click-to-Dial right from your browser.

Hersheydmd

Still dialing patients' numbers the old fashioned way? How about clicking a button in OpenDental and Google Voice will dial your patients for you and ring you back on your office phone. Toothdood posted instructions on how to set it up at: http://opendentalsoft.com/forum/viewtopic.php?f=2&t=3060 Is ...

Hersheydmd

Justin Shafer wrote:I got ahold of a retired programmer.. He gave me the email address of his new protoge...

Justin, thanks a million. He was a tremendous help. Upgraded to Dexis 9.2 and haven't had a problem since.

Hersheydmd

Well, we already have a field for "booked by". It's part of the securitylog. You can see it in the audit trail for the appointment. Jordan, The audit trail gives very limited information. Confirming an appt or clicking any of the Appt Status buttons in the Appt Module does not even generate a log e...

Hersheydmd

what is a good way to add new patients to this monthly Just keep a record of who was the last patient that you imported. Then add "and patnum > that pt's num. e.g. SELECT patient.LName AS 'Last Name', patient.FName AS 'First Name', patient.HmPhone AS 'Home Phone', patient.WkPhone AS 'Business Phone...

Hersheydmd

Have you changed the UAC setting to be all the way down? That seemed to help with some of the issues we were having with the Dexis bridge(Dexis version 10) and OD. Only thing is, it was different from one workstation to another. I do have it turned down. The latest info I have is that there is an i...

Hersheydmd

I'm using CrashPlan Pro. My understanding is that it will back up running programs like OpenDental, Quickbooks, etc. I set mine to only backup after hours.
I run my server inside a virtual box, so I have it backing up the server data as well as the virtual box on the host.

Hersheydmd

90210smile.com wrote:Worked nicely for us until - the big goog decided that we were violating rules and shut down the account

What rules were you violating?

Hersheydmd

Path of File to Open = 'https://www.google.com/voice#contacts/[LName] [FName]' (without the quotes) This shortcut no longer works. Google eliminated the Google Voice Contacts Page and instead wants everyone to use the new Google Contacts page. Modify the above shortcut in your Program Link to: http...

Hersheydmd

Thanks Justin.
It's Dexis 9.1.0.
Will send him an email.

Hersheydmd

Thanks Ray. That helped. This query will return production for a particular provider in a particular operatory, for each day of the week. /*Production for given provider in a particular operatory, over a given time period, summed by day of week*/ SET @FromDate='2012-01-01', @ToDate='2012-12-31',/*Ch...

Hersheydmd

That's working well for me.
Now I want to do production by operatory.
Can't find what table the operatory is in.

Hersheydmd

Do we need to have a Business Associate Agreement from OpenDental, particularly if we are using the mobile app and our patient appts & basic info is being uploaded to an OD server?

Hersheydmd

Jason, Thanks. That was a good idea. I found a query that totaled production by day. I was able to modify it to give me results for a single provider. Very cool. Here it is: /*Production and Average daily production for given provider and a given time period, summed by day of week and overall total*...

Hersheydmd

Need a query that will return production for one hygienist last year, totaled by day of the week. In other words, what did she produce on Mondays, what did she produce on Thursdays, etc.

Hersheydmd

I don't see any reason to save a copy of the pdf in the pt's image folder when you can open the lab slip at any time from the Chart module. Personally, I like to have copies of all my lab slips saved in a folder by lab and by year. This way I can look for a lab slip even if I don't remember the pati...

Hersheydmd

Hi Jason, Oh, I agree with you. I didn't think it was an OpenDental problem. As I stated, the problem occurred even when I launched Dexis from a command prompt, with the command: 'C:\Dexis\Dexis.exe PatID#', where the Pt ID# replaced 'infofile.txt'. Anyway, after my Dexis sales rep got involved and ...

Hersheydmd

Justin,
Thanks. Who's Doug?
I reinstalled Dexis yesterday. Waiting to see if that makes a difference.

Hersheydmd

Thanks Rick,
I'll try turning off Windows Defender. If that works I'll install Kaspersky or AVG. I have Kaspersky on all my other machines.

Hersheydmd

I found quite the opposite, actually windows 8 runs Faster than Windows 7...now both 7 & 8 will need more power and RAM than XP, but I have a couple of core 2 duo's that run windows 7 fine. I have not and don't plan on upgrading them to 8 though to test... I wish I could say the same. Don't know wh...

Hersheydmd

c:\dexis\xpat.exe opens the dexis administration window, from which you can click on a pt name to open their Dexis file. c:\dexis\dexis.exe xxxx where xxxx is the pt ID # opens the pt Dexis file directly without going through the Dexis Admin window. This is how OD bridges with Dexis. I checked it in...

Hersheydmd

I bypass the whole Metro interface and go right into the DESKTOP. I found instructions on how to create shortcuts for shutting down, logging off, and restarting the computer, which I put on my DESKTOP. %windir%\System32\shutdown.exe /s to shutdown, /l to log off, /r to restart So, basically, it's li...

Hersheydmd

Yeah, it works that way for me too, and when the nea request is sent it is great. The problem is half the time there is no request sent by claim connect then the insurance, usually delta, sends a letter saying they didnt get an xray or narrative. Claimconnect says it is due to delta not providing t...

Hersheydmd

I've never had to enter a patient manually into NEA. I "SEND" my claim from OD to ClaimConnect. A few minutes later the Fast Attach icon in the Notification area of the taskbar (far right) begins flashing (it's in my startup menu, so we have already logged in when we turned on the computer). Open it...

Hersheydmd

How do set this up so that it shows the office phone number on the recipient phone instead of my Google Voice number which is different than the GV number As far as I know you can't make it show your office number on the caller ID. Personally, I do not give out my landline number anymore. I give ev...

Hersheydmd

yes, that seems like it would work...if they don't close it :p I am not sure that closing the browser window would be a problem. It shouldn't log you off of Google. I find I only have to log back in to my Google acct when I log off and log back on to the computer. Another cool program is GVNotifier...

Hersheydmd

Yes, I set it up...I don't know how it is working in real life yet...have to talk with my front desk. Only problem I had was notifying my staff when they recieve a reply unless they leave the window open. How do you handle that if the window is closed or so all your front desk computers will be ale...

Hersheydmd

I'll second that Rick.

Hersheydmd

very nice...we have been using the quick text message access right from gmail for a few text messages here and there...but I like how you setup this link and exported the contacts. I will try it! David, did you set it up? How is it working? My staff is very happy that they don't have to go outside ...

Hersheydmd

The link you are probably looking for is: http://opendental.com/manual/textMessages.html
Also read my post on using Google Voice for texting: viewtopic.php?f=1&t=4853

Hersheydmd

Rob - we are in the middle of this conundrum on two patients at this very time (pardon the thread drift for a moment): Both patients had endo tx in 2012. A provisional crown was placed and the final crown was cemented in 2013. At the New Year, both patients had switched insurance plans. The 2012 pl...

Hersheydmd

read line item 53 on the American Dental Association claim form... That doesn't prove anything. All that line means is that your signature is valid whether the work is in progress or completed. It doesn't mean the insurance company will agree to pay for work that is still in progress. Example: 1)De...

Hersheydmd

Interesting, how does Gmail know what user and name and password to use for your account ? You will need to log in to your google account at the beginning of the day. I put a shortcut to https://www.google.com/voice#contacts in my startup folder. When I turn on the computer it opens and asks for my...

Hersheydmd

Here is a simple, FREE solution for sending individual texts to patients with only three quick clicks. [UPDATED INSTRUCTIONS 4/7/13 FOR NEW "GOOGLE CONTACTS"] 1) Set up a free Google account (gmail, etc.) 2) Run a Query to create a list of all your patients. SELECT patient.LName AS 'Last Name', pati...

Hersheydmd

Don't know either. But I think we are too good at worrying about nothing. I have a lot of contacts saved on my cell phone and in Google. Some are friends, some are relatives, some are business contacts, some are patients. No one would know who is what. I suppose if we want to really cover our asses ...

Hersheydmd

So how do you guys bill for crowns on open dental then? The only way I know how is the way I just showed you guys... After delivering the crown, I have to delete the pending claim which was linked to the prep date, change the date of the procedure to the delivery date, and then resubmit the claim.....

Hersheydmd

wjstarck wrote:Are there any HIPAA concerns with this solution?

Why would there be? All I have saved is the patient name, email address and phone numbers. No pt medical or dental hx is in the contact list.

Hersheydmd

Came up with an even better and faster way to text patients from OD using Google Voice & Google Contacts in just two clicks.

Posted instructions on how to set it up here: viewtopic.php?f=1&t=4853

Hersheydmd

Improved Win7 & Win8 performance greatly by tweaking some settings: 1) Advanced System Properties: removed most of the checkmarks, except for Enable Peek; show thumbnails instead of files; smooth edges of screen fonts; use drop shadows for icon labels on the desktop. 2) Disabled services that I don'...

Hersheydmd

Does anyone know why every action on Win7 & Win8 workstations have a lag. WinXP responds instantaneously even on older machines, but Win7 & 8 always seemed to have a delayed response. Example, when signing on the Topaz pad the signature appears on the screen in slow motion. I turned off UAC in Win7 ...

Hersheydmd

I have a slightly older Brother Multifunction - the 9650CDW. I am also very happy with it. I tried scanning directly into OD, but gave up on it. The file sizes created were several times larger than the file sizes I get when I scan directly into Paperport. So I scan to a temp folder in Paperport and...

Hersheydmd

This is an old thread, but unanswered. When I have a lab case made in a chart with no existing future appointment, the case does no appear in the Lab Cases list. Shouldn't it? I just checked and you are correct. A case due back tomorrow, attached to a pt note, does not show in the list of Lab Cases...

Hersheydmd

GVNOTIFIER The following doesn't solve the confirmation and recall text problem but it's a nice solution for individual texting to a pt. You can have a two way conversation via text right from your desktop. And it is FREE! Sign up for a Google Voice #. Download a small desktop app for Google Voice, ...

Hersheydmd

Revisited Callfire and texting from OD. Not smooth. Has problems: 1) There is a text button in the Confirmation window but not in the Recall window. Some patients don't have or provide an email address. We should be able to send them a Recall text, just like a Recall email. 2) Send Confirmation Text...

Hersheydmd

I clicked "Fix" several times, but the following error keeps coming back when I click "check"
-----------------------------------------------------------------
Mismatched claimproc InsSubNum/PlanNum values: 1
Mismatched payplan InsSubNum/PlanNum values: 2
Done

How do I fix it?

Hersheydmd

Hi Jason, I'm back. Still catching up from Sandy. My basement flooded and had to be gutted, and my office was without power for a week. Could have been worse, a few friends lost their entire offices and a lot of patients lost their homes or businesses. It really brought home the value of being paper...

Hersheydmd

Jason,
Forget about it for now. The power was knocked out at the office. Hope I don't lose it at home too.

Hersheydmd

Jason, Thanks sounds great. You may have heard on the news that we are expecting a huge storm tomorrow. I cancelled my patients and staff is not coming in. I'm an Emergency Medical Corp volunteer, so if I'm not called up and I can get to the office I'll email you and maybe we can do it tomorrow or T...

Hersheydmd

Jason, I understand what you're saying. Wouldn't want to break something by fixing something else. Is there any way to test it out first? And in another line of investigation, would you like to try to Remote Desktop into my computer and see if you can sign remotely in my OD? I just tested it again, ...

Hersheydmd

Hygiene visit with xrays & doc exam: The following procedures are entered: D0120 - periodic exam D0431 - oral cancer exam D0210 or D0274 or D0277 or D0220 + x# of D0230's depending on what x-rays were taken. D1110 - prophy The hygienist enters her notes in the prophy note using an auto note that giv...

Hersheydmd

I see what you mean about clicking outside the signature box in the CommLog window and then not being able to sign. But what you said about the Procedure window is not what I experience. Even clicking inside the Note box (as well as anywhere else in the window), and even typing inside the Note box, ...

Hersheydmd

Hey Jason, So, I've been experimenting for the past few days. My results are bizarre. I am sure my settings are correct, because I can sign in the Topaz app. I can sign in OD, in a CommLog, or in a Form (sheet). However, I can't sign in a Procedure Info window. On occasion it does work, but very rar...

Hersheydmd

Hey Jason, Thanks for all your effort. I am glad to see that it should work. Just have to figure out where my bottleneck is occuring that is blocking it. I did port forward correctly. The proof is that I am able to sign in the Topaz demo program, without any problem. I have been playing with it here...

Hersheydmd

I didn't feel that the reason given on the other thread was good enough. But this reason is certainly valid. How about if we add some intelligence? If the patient has a planned appointment or a broken appointment, then the window comes up. Otherwise, it doesn't. Jordan, You mean when you click on t...

Hersheydmd

I'm not sure but I think the information does get transferred if you file electronically, even though it doesn't show up on a printed form. Someone from OD will have to confirm that.

Hersheydmd

Jason, Did you do this within your local LAN or through the internet? I aslo followed all 6 steps exactly. I tried it in the office over the LAN and it worked. I could sit at my desk and sign notes on a computer in another room. However, when I did it from home to the office, I had no problem signin...

Hersheydmd

ryansmithdds wrote:Where would be the best place to record personal notes about the patient, such as news about their kids, got a new dog etc.... ?

Service notes (within Medical)

Hersheydmd

No problem. I understand. Just hope it doesn't get lost in the shuffle.
Congratulations and good luck on the move.

Hersheydmd

I've been working on getting this working for a while. See:
viewtopic.php?f=1&t=3880&p=20012#p20012

Hersheydmd

Just wondering if Michael or anyone from OD contacted Topaz to figure out what is required to be able to use Topaz pad over a remote destop connection. I can sign in the Topaz Demo program over remote desktop, but not in OD.

Hersheydmd

Jason, Let me ask you something. Click on Priority and view the drop down list. The widest choice is "No Priority" at 11 letters, with lots of empty space to the right of it. Couldn't you put Prognosis next to it instead of under it, making each field half as long? I am kinda disappointed that I upg...

Hersheydmd

David, I missed that entire blog. I was on vacation and didn't follow the OD forum for a couple of weeks. But I agree with you. I don't like the new behavior at all. I already told my receptionist to ignore the new "Make Appt" "Make Recall" and "Fam Recall" buttons and only use the "View Pat Appts" ...

Hersheydmd

The new shortcuts on the main Appt window to "Make Appt" and "Make Recall" bypass viewing the "Appts for Pat" window. Is there any way to turn them off/grey them out so they can't be used. I want my staff to look at the list of patient appointments before scheduling a new appt to see if there are an...

Hersheydmd

That window keeps growing and is running out of space. Prognosis got moved to the Misc tab towards the bottom of the Procedure Info window, down by the Insurnace Estimates and Payments section. :cry: I find that odd when there is plenty of open space between "Priority" and the "E-claim Note". "Out ...

Hersheydmd

Just updated. What happened to "Prognosis" in the Procedure Info window?
I only see it in the Chart Module window.
How do you change the prognosis after you did a procedure?

Hersheydmd · Re: New appt I'm on 12.2.22.0 I'll update now.

I'm on 12.2.22.0
I'll update now.

Hersheydmd

When you click on Make/Find Appt and the Appointment for Patient window opens, it shows the oldest appts rather than the newest appts. A Planned appt at the bottom of the list won't be visible without scrolling down to check if it is there. More often than not, the staff will just Create a New Appt ...

Hersheydmd

Michael from OpenDental said he would contact Topaz so hopefully we can get this working. Hello Rob, We don't know enough about OpenDental to make a determination. I suggest you contact OpenDental and have someone with developmental knowledge of the application contact us at devsupport@topazsystems....

Hersheydmd

I setup a Win7 VM with VirtualBox and moved all my office data to it. I am confused about the various ways of backing it up. 1) Copy the files onto an external hard drive or another computer on the network. Do you copy just the .vdi file or the entire "VirtualBox VMs" folder. What about the .Virtual...

Hersheydmd

I've gone back & forth with Topaz support. I am now able to send my signature remotely to their DemoOCX module. I followed the instructions on the http://www.topazsystems.com/citrix_ts.htm page, but it wasn't so simple. There are also a few modifications that need to be done to the C:\Windows\SigPlu...

Hersheydmd

If I am purchasing a new computer with Win 7, do I need to purchase a second copy of Win 7 to install in the virtualbox, or can I use the OEM CD that comes with the computer.

Hersheydmd

Thanks Phil. Great info. I still have a few more questions. 1) I've never set up a domain before. Is there any advantage to setting up a domain as opposed to working in a workgroup? 2) If I am purchasing a new computer with Win 7, do I need to purchase a second copy of Win 7 to install in the virtua...

Hersheydmd

Another question on progress notes:
When you right click on a note, one of the choices is Edit All. I tried choosing it, but I don't see what it does.

Hersheydmd

Got it, thanks. I used to know this but haven't used it in a long time and forgot.

Hersheydmd

Phil, 1) If I understand it correctly, you are using Win 7 inside the virtual box as your "server" OS. What about using an actual server OS, such as Windows 2008? Can it be done? Is there any advantage or disadvantage? 2) What about using the virtualbox server but keeping all your data on an externa...

Hersheydmd

Jorgebon wrote:Give the extraction a higher priority. You can set the priority in the tx plan module.
Jorge Bonilla, DMD

Can I do that even though it has already been set "Complete"?

Hersheydmd

I know an improvement was made in the order in which procedures list in the progress notes. Why can't I get a extraction to show above the implant placement of the same tooth on the same day? I tried entering times (9AM for the extraction, and 10 AM for the implant), but the implant placement is sti...

Hersheydmd

We figured one-way would be good enough for the first shot. You could use a template that instructs them to call back at a certain number if they want to change their appointment. Jordan, Really, one way is of very limited value. You have no way of knowing if the pt received the message or not. The...

Hersheydmd

OK, so here's how CallFire works with OD. Not so well in my opinion. Setting up CallFire wasn't too difficult. I set up an account and plopped $20 into it (I was optimistic, I should have done the minimum $10) To get an API key, you have to enter your business name followed by "EXEMPT" Copy that key...

Hersheydmd

Oh really? I never knew that. I had always assumed that you had to send claims for crowns on delivery date. If its legal to send it on prep date, then I'm fine doing it that way, and not changing the dates on the procedure. Thanks for the tip Jordan! I don't think that is true. At least around here...

Hersheydmd

Also, in the MySQL\Data folder you should have backup from every time you did an update, in the format opendentalbackup_dd_mm_yyyy.

Hersheydmd

In looking at old posts, I found CTRL-SHIFT-R brings up the referral screen. And of course, I know that CTRL-SHIFT-C brings up the contact list. So what otehr keyboard shortcuts am I missing? I'd like to see the documentation added in the manual and search list too. Ctrl-Shift-R doesn't do anything...

Hersheydmd

OK, another question about the Dashboard. Could you explain the x-axis. The month numbers fall on lines. Are those the first day of the month, the last day of the month, or the middle of the month. I assumed they were the last day of the month, but then what is the dark line half way between 12 & 1?...

Hersheydmd

bralli wrote:If you tend to use a specific computer to look at xrays, I would highly encourage a dual monitor setup. It's really nice having Open Dental full screen on one monitor and Dexis up on the other.

That's nice for a private office, but not practical in an operatory.

Hersheydmd

Well, I am going to have to upgrade to 2012 by the end of May anyway, or I'll lose my payroll service functionality. So I guess that will take care of it.

Hersheydmd

Is there a way to delete the Dashboard data and have it recalculate from scratch? I have made so many corrections for 2011 that it isn't remotely close to an accurate representation.

Hersheydmd

When and how does the Dashboard update itself? It seems that when I make changes to previous transactions nothing changes. For example. If I did work on a charity pt last month and go back and change the fees to zero or add a negative adjustment dated last month, shouldn't the Dashboard show a lower...

Hersheydmd

Using: OD version 12.2.9 QB version 2009 Followed directions to set up integration. When I create a deposit I get the following message: The version of qbXML that was requested is not supported or is unknown. A deposit has not been created in Quickbooks, continue anyway? Not sure if this is the solu...

Hersheydmd

That is quite interesting Jordan.

And one more thing DrPham:
Have you ever dealt with a company where you can post questions and they will be answered on a daily basis by the CEO himself?

Hersheydmd

Do I need specific software from Dexis to bridge to Open Dental? Will DEXray software, DEXimage software and DEXnet software be enough for the bridge? You don't need anything from Dexis and you don't have to pay for bridge software. You set up the bridge in OD (no cost). DexRay is their x-ray modul...

Hersheydmd

Will Open Dental bridge well with Dexis imaging software? Thanks for the swift reply! When you say OD bridge well with Dexis, does this mean a one click to access a specific patient's X-rays in Dexis without retyping name, etc...? YES again. One click on the Dexis button in OD closes any Dexis file...

Hersheydmd

Dr. Hershey, Do you recommend Open Dental over Dentrix and why? It seems like OD is too good to be true. I need something basic for my new start-up but want it to be able to handle growth. Ease of use, compatibility with other softwares, and performances is what I would like to use. Will Open Denta...

Hersheydmd

drpham wrote:Will Open Dental bridge well with Dexis imaging software? Thanks for the swift reply!

I can answer that. It works GRREAT with Dexis!!!

Hersheydmd

Agreed.
Separate issue: what about exporting a PDF from Images? Should be able to export it.
You know what. Nevermind, I just thought of a workaround. Open the PDF in Adobe and do whatever your want with it form there.

Hersheydmd

Found it. Tried it. Not practical. One scan may be duplex and the next not. It's better to have the options open each time. The options remember the last scan so you only have to change an option when you want to.

Jordan,
What about "Exporting". Why can't we export a PDF file?

Hersheydmd

If the Topaz won't work over a Remote Desktop connection, will it work across a VPN between home and office? Or, for that matter, would it work in a cloud-based version of OD?

Hersheydmd

I don't know if what you mean by "compression" is actually "resolution". I see that you can change the resolution. I don't see anything in the software about changing the compression. No, compression. Specifically, it says, "JPEG Compression - Quality After Scanning". Don't you see that option? If ...

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