Search found 711 matches

by cmcgehee
Mon Feb 26, 2018 12:22 pm
Forum: Advanced Topics
Topic: Primary key duplicate
Replies: 3
Views: 8520

Re: Primary key duplicate

What I would try first is REPAIR TABLE signalod. That often works for me when I get the duplicate primary key error. It would be a good idea to backup your database before running this command.
by cmcgehee
Mon Feb 26, 2018 7:43 am
Forum: Main Forum
Topic: Automated import of xrays into Images
Replies: 1
Views: 3477

Re: Automated import of xrays into Images

Open Dental does not have that functionality. It sounds like this is what has been requested in feature request #363. You can add some of your office's votes to it to move it up in the power ranking.
http://opendental.com/manual/featurerequests.html
by cmcgehee
Sat Feb 24, 2018 11:21 am
Forum: Main Forum
Topic: Trouble Automating Backups
Replies: 6
Views: 10877

Re: Trouble Automating Backups

We do not currently have a way to automatically create a backup folder. You could vote on feature request #42 to give some impetus to implement this. Also, you could write a simple script to copy the database files to a backup location. At a minimum you should be backing up the files in your databas...
by cmcgehee
Thu Feb 22, 2018 1:07 pm
Forum: Developers
Topic: Get Currently Selected Patient
Replies: 3
Views: 6479

Re: Get Currently Selected Patient

There is not anything that changes in the database when a patient is selected. We could put a plugin hook into FormOpenDental.Contr_PatientSelected that you could utilize to monitor the patients being selected.
by cmcgehee
Thu Feb 22, 2018 9:20 am
Forum: Main Forum
Topic: Cloud Based vs Daisy Chain multiple offices single database
Replies: 15
Views: 26121

Re: Cloud Based vs Daisy Chain multiple offices single datab

Irfan, after you update to 18.1, I would be interested in learning what are the biggest pain points in terms of slowness for your staff. I could then look into doing another round of speed improvements.
by cmcgehee
Thu Feb 22, 2018 9:13 am
Forum: Main Forum
Topic: Custom Fields In AddPatient or EditPatient
Replies: 1
Views: 3607

Re: Custom Fields In AddPatient or EditPatient

That functionality is not currently available. Another office has requested this in feature request #4168, so adding votes to it will help it along.
http://opendental.com/manual/featurerequests.html
by cmcgehee
Wed Feb 21, 2018 8:30 am
Forum: Advanced Topics
Topic: Query for Multiple Patient Field Defs
Replies: 3
Views: 6362

Re: Query for Multiple Patient Field Defs

I added a few OR clauses to the JOIN and that should do the trick. If you don't need the 3rd and 4th pat field, you can leave them blank. SET @PatFieldName1='H&P Signed by MD/PO/PA'; SET @PatFieldName2 = 'H&P Received'; SET @PatFieldName3 = '3rd Pat Field'; SET @PatFieldName4 = '4th Pat Field'; SET ...
by cmcgehee
Mon Feb 19, 2018 8:10 am
Forum: Main Forum
Topic: Installation
Replies: 6
Views: 9804

Re: Installation

You will not need to reinstall Open Dental to do this. To switch the database that you connect to, you will need to get the Choose Database window to open when you're starting up the program. You might need uncheck the box "Do not show this window on startup" checkbox by going to File -> Choose Data...
by cmcgehee
Mon Feb 19, 2018 8:07 am
Forum: Main Forum
Topic: New UI/UX for OpenDental
Replies: 6
Views: 11529

Re: New UI/UX for OpenDental

There has been more talk lately about updating Open Dental to have a more modern look. We expect that this project would talk a gargantuan amount of engineering time, so that is why we have not tackled it yet.
by cmcgehee
Mon Feb 19, 2018 7:56 am
Forum: Main Forum
Topic: Export progress notes?
Replies: 5
Views: 9702

Re: Export progress notes?

There is not a way to filter out procedures that are not billed to insurance.
by cmcgehee
Wed Feb 14, 2018 8:05 am
Forum: Main Forum
Topic: Installing Open Dental on a single machine
Replies: 1
Views: 3444

Re: Installing Open Dental on a single machine

Follow the section "Installation to a Server" on http://opendental.com/trial.html. Once that is done, you can launch Open Dental on that computer and enter "localhost" for the server name in the Choose Database window. By the way, I like your user name. 8)
by cmcgehee
Tue Feb 13, 2018 7:52 am
Forum: Main Forum
Topic: Installation
Replies: 6
Views: 9804

Re: Installation

This is likely due to port 3306 being blocked on your server computer. The workstations need to use this port to talk to the server, so it is necessary to open this port on the server's firewall. http://opendental.com/manual/port3306.html explains how to do this.
by cmcgehee
Wed Feb 07, 2018 8:10 am
Forum: Main Forum
Topic: Cloud Based vs Daisy Chain multiple offices single database
Replies: 15
Views: 26121

Re: Cloud Based vs Daisy Chain multiple offices single datab

I personally have been spending a lot of time lately reducing the number of trips over middle tier in the heavily used parts of the program (all the main modules, creating appointments, creating claims, etc.). These improvements will not be available, though, until version 18.1. Nathan, our CEO, rea...
by cmcgehee
Tue Feb 06, 2018 4:14 pm
Forum: Main Forum
Topic: APteryx
Replies: 12
Views: 21546

Re: APteryx

The apteryx images do have to be in the cloud for them to be viewed in Open Dental. We download the images from the cloud through their API to display them in the images module.
by cmcgehee
Tue Feb 06, 2018 11:25 am
Forum: Main Forum
Topic: Cloud Based vs Daisy Chain multiple offices single database
Replies: 15
Views: 26121

Re: Cloud Based vs Daisy Chain multiple offices single datab

I think the best way of doing the cloud as of right now is set up a middle tier instance on AWS that connects to a database in AWS. I know of at least one multi-location practice that has this setup, but I also know that they view Open Dental as quite slow. The way that Open Dental is written is tha...
by cmcgehee
Tue Feb 06, 2018 7:39 am
Forum: Main Forum
Topic: Cloud Based vs Daisy Chain multiple offices single database
Replies: 15
Views: 26121

Re: Cloud Based vs Daisy Chain multiple offices single datab

I know that one of our biggest customers has set up a Galera cluster to host all their data in one database for 30+ clinics. I'm not sure if they have a server node at each clinic or they just have a few nodes spread across different regions.
by cmcgehee
Mon Feb 05, 2018 9:17 am
Forum: Main Forum
Topic: APteryx
Replies: 12
Views: 21546

Re: APteryx

I believe that you do need to be signed up for XVWeb Viewer, but I would double check with them. If you do get a definitive answer, I would appreciate it if you posted that on this post so we would know!
by cmcgehee
Thu Feb 01, 2018 8:58 am
Forum: Main Forum
Topic: APteryx
Replies: 12
Views: 21546

Re: APteryx

Niels, this integration with Apteryx would work equally well with multiple clinics as the existing Apteryx bridge. The key advantage with the new integration is that the x-rays now show up directly within the image module of Open Dental so you don't have to deal with the overhead of opening up anoth...
by cmcgehee
Thu Feb 01, 2018 7:56 am
Forum: Main Forum
Topic: APteryx
Replies: 12
Views: 21546

Re: APteryx

Once you are signed up for the XVWeb service, you go to the XVWeb bridge within Open Dental and select a folder to display the Apteryx images in. This page gives a little more detail: http://opendental.com/manual/XVWebIntegration.html.
by cmcgehee
Wed Jan 31, 2018 8:17 am
Forum: Advanced Topics
Topic: Completed procedures bug 17.4.7b (SOLVED)
Replies: 13
Views: 26871

Re: Completed procedures bug 17.4.7b (SOLVED)

Regarding the scaling issues, an attempted fix has been committed to 17.4.25.
"Open Dental was distorted when scaling was above 150%"
by cmcgehee
Tue Jan 23, 2018 11:53 am
Forum: Developers
Topic: Generate Web Sched Recall link
Replies: 3
Views: 7170

Re: Generate Web Sched Recall link

You can submit this as a feature request. The process for doing that is outlined on http://opendental.com/manual/featurerequests.html.
by cmcgehee
Tue Jan 23, 2018 8:37 am
Forum: Main Forum
Topic: Setting default ins pay % on some codes
Replies: 1
Views: 3371

Re: Setting default ins pay % on some codes

I'm not an expert on insurance, so there might be a better way to do this, but you could add a benefit for the individual code with a percentage of 0.
by cmcgehee
Tue Jan 23, 2018 8:16 am
Forum: Main Forum
Topic: Merging Fee Schedules
Replies: 1
Views: 3655

Re: Merging Fee Schedules

There is not a way to merge fee schedules. If the fee schedules are for the same insurance plan, you can merge insurance plans together which will effectively move patients from one fee schedule to another. Once you have everybody off a fee schedule, you can mark it hidden so that way it doesn't clo...
by cmcgehee
Tue Jan 23, 2018 8:10 am
Forum: Developers
Topic: Generate Web Sched Recall link
Replies: 3
Views: 7170

Re: Generate Web Sched Recall link

There is not a way to currently doing that. I don't think we would be opposed to doing such a thing if our customers would find value from it.
by cmcgehee
Thu Jan 18, 2018 5:23 pm
Forum: Main Forum
Topic: Inconsistent Times on TimeSheets
Replies: 1
Views: 3349

Re: Inconsistent Times on TimeSheets

I haven't heard of any other customers that have rounding problems on time cards in 17.3. I would call in to support to see if we can find why the times aren't adding up properly.
by cmcgehee
Wed Jan 17, 2018 1:11 pm
Forum: Main Forum
Topic: google map function
Replies: 5
Views: 11763

Re: google map function

You could then upload the addresses to a website that can plot the addresses on Google Maps like https://www.easymapmaker.com/ or https://www.mapcustomizer.com.
by cmcgehee
Wed Jan 17, 2018 8:07 am
Forum: Developers
Topic: Translation
Replies: 2
Views: 5151

Re: Translation

We just recently added these items to the translation list. You will need to be on version 17.3.41 or 17.4.12 or later. "Clinic" will be in the FormOpenDental section and the other two will be in the "ContrAccount" section.
by cmcgehee
Tue Jan 16, 2018 3:39 pm
Forum: Main Forum
Topic: google map function
Replies: 5
Views: 11763

Re: google map function

I imagine there is some service out there where you could do this, but not from within Open Dental. You could start by running a query within Open Dental of all the patients' addresses and exporting the results to Excel or CSV format.
by cmcgehee
Sat Jan 13, 2018 11:48 am
Forum: Main Forum
Topic: Some queries found on opendentalsoft.com not working
Replies: 2
Views: 4276

Re: Some queries found on opendentalsoft.com not working

In what way are these queries not working? I ran them against the most recent version of Open Dental and they seem to be giving the correct results?
by cmcgehee
Mon Jan 08, 2018 9:53 am
Forum: Main Forum
Topic: Perio Chart Voice Plugin
Replies: 46
Views: 124891

Re: Perio Chart Voice Plugin

The plugin is called "Voice Command" unless the name was manually changed.
by cmcgehee
Mon Jan 08, 2018 9:51 am
Forum: Main Forum
Topic: Upgrading OpenDental
Replies: 7
Views: 10883

Re: Upgrading OpenDental

To answer your question about MySQL, you may use the installer directly from MySQL's website. The reason why we warn against that is because it is more likely to be misconfigured if you don't use Open Dental's installer for MySQL. If you are skilled in running a MySQL server, then you should be fine...
by cmcgehee
Thu Jan 04, 2018 7:44 am
Forum: Advanced Topics
Topic: Single sign on/ldap
Replies: 9
Views: 12824

Re: Single sign on/ldap

Well I'm glad it's working for you! I'm puzzled by your screenshot, but if it's fixed, I'm not going to spend time trying to figure it out.
by cmcgehee
Wed Jan 03, 2018 1:56 pm
Forum: Advanced Topics
Topic: Single sign on/ldap
Replies: 9
Views: 12824

Re: Single sign on/ldap

The tool that I originally posted only works for OD version 17.4 and up. I compiled another one that you can use for 17.3 and posted it in the same forum thread.
by cmcgehee
Wed Jan 03, 2018 11:40 am
Forum: Advanced Topics
Topic: Single sign on/ldap
Replies: 9
Views: 12824

Re: Single sign on/ldap

I created a quick little tool that prints out the steps that are occuring when trying to log in using domain users. The tool is at viewtopic.php?f=5&t=6709. If you run tool and post the output text here, I should be able to tell you what's going wrong.
by cmcgehee
Wed Jan 03, 2018 8:23 am
Forum: Main Forum
Topic: Insurance payment window
Replies: 2
Views: 4552

Re: Insurance payment window

My co-worker Saul has fixed this in 17.3.39 and 17.4.8. The bug was entered as "Claim Payment Total window, total summaries did not match the grid columns."
by cmcgehee
Wed Jan 03, 2018 7:42 am
Forum: Advanced Topics
Topic: Single sign on/ldap
Replies: 9
Views: 12824

Re: Single sign on/ldap

I'm going to start with the simple questions: Do you have the Domain Login Enabled checkbox checked?
by cmcgehee
Thu Dec 28, 2017 7:36 am
Forum: Main Forum
Topic: Insurance payment window
Replies: 2
Views: 4552

Re: Insurance payment window

Oh wow, you're right. The Ins Fee column does not have a totals column and all the columns after it are not aligned. I will get this fixed. Thanks for pointing this out.
by cmcgehee
Tue Dec 26, 2017 9:47 am
Forum: Main Forum
Topic: Unable to sign remotely in O.D.
Replies: 4
Views: 7033

Re: Unable to sign remotely in O.D.

I personally have no further recommendations for advice. I would call in to our support and we can troubleshoot why it's not signing.
by cmcgehee
Tue Dec 26, 2017 8:21 am
Forum: Main Forum
Topic: Backup really slow all of a sudden
Replies: 1
Views: 3312

Re: Backup really slow all of a sudden

The time it takes to do a backup is a function of the size of your database (and possibly images) and the speed that your computer can copy files. There haven't been any updates to Open Dental that have increased the size of the database by a factor of 5. An update might add new database tables, but...
by cmcgehee
Tue Dec 26, 2017 8:12 am
Forum: Main Forum
Topic: Unable to sign remotely in O.D.
Replies: 4
Views: 7033

Re: Unable to sign remotely in O.D.

Are you running Open Dental as an administrator? Sometimes we have found that signing remotely works when Open Dental is not running as administrator.
by cmcgehee
Thu Dec 14, 2017 1:16 pm
Forum: Main Forum
Topic: Controlled substances
Replies: 3
Views: 5036

Re: Controlled substances

I would submit a feature request so that all our other Nevada offices can add votes to get a cleaner solution.
http://opendental.com/manual/featurerequests.html
by cmcgehee
Thu Dec 14, 2017 11:46 am
Forum: Main Forum
Topic: Controlled substances
Replies: 3
Views: 5036

Re: Controlled substances

One way that you could address this right now is to edit the sheet for Rx to expand the text box size for Sig and place a label under it for ICD code. Then in the Sig textbox on the Rx for the patient, you could enter the ICD code on a new line. This wouldn't be ideal because it would require you to...
by cmcgehee
Tue Dec 12, 2017 5:05 pm
Forum: Main Forum
Topic: Fee schedule based PPO.
Replies: 2
Views: 3831

Re: Fee schedule based PPO.

This situation sounds like it's going to be too tricky to figure out over the forums. Call in to our support and we'll help you figure it out. If you aren't able to get an answer, escalate to me and I'll jump on the call.
by cmcgehee
Mon Dec 11, 2017 8:27 am
Forum: Advanced Topics
Topic: PBI- Microsoft
Replies: 1
Views: 5414

Re: PBI- Microsoft

Open Dental does not have a bridge to talk directly to Microsoft Power BI, but I believe that Power BI can connect directly to the MySQL database that Open Dental uses and generate reports from that data.
by cmcgehee
Thu Nov 30, 2017 1:45 pm
Forum: Main Forum
Topic: Middle Tier Experience?
Replies: 14
Views: 20650

Re: Middle Tier Experience?

Jason committed a speed improvement for 17.3.27 that looks like it will also help speed up the TP module. His fix helped out patients where the insurance plan was PPO, so if the patients that take 12 seconds to change treatment priorities have PPO insurance, it might be worth updating again once 17....
by cmcgehee
Thu Nov 30, 2017 9:36 am
Forum: Main Forum
Topic: eConfirmation phone number
Replies: 16
Views: 18360

Re: eConfirmation phone number

The confirm code must be the letter "C" (sometimes it will be "C1" or "C2" if there are multiple appointments pending confirmation for that patient). You can modify the template to not use the word "confirm". I wouldn't think that patients would realize they are confirming an appointment just becaus...
by cmcgehee
Thu Nov 30, 2017 8:09 am
Forum: Main Forum
Topic: Middle Tier Experience?
Replies: 14
Views: 20650

Re: Middle Tier Experience?

I fixed a slowness issue in the Chart module when the "Broken Appts" field is displayed in the Patient Info grid. This will be available in 17.2.40 and 17.3.27.
by cmcgehee
Thu Nov 30, 2017 7:48 am
Forum: Main Forum
Topic: eConfirmation phone number
Replies: 16
Views: 18360

Re: eConfirmation phone number

The appointment will only change confirmation status if the patient replies "C". Any other response will not have an effect on the appointment.
by cmcgehee
Tue Nov 28, 2017 11:51 am
Forum: Main Forum
Topic: eConfirmation phone number
Replies: 16
Views: 18360

Re: eConfirmation phone number

Since 5:00 AM is outside of our reminder window, we would like the logic of the software to send it the evening prior. So anything that will fall out of the sending window is sent at the tail end of the prior sending window. Is that possible? Currently that is not possible. That is a great idea as ...
by cmcgehee
Tue Nov 28, 2017 8:40 am
Forum: Main Forum
Topic: Remaining year end insurance benefits
Replies: 2
Views: 5197

Re: Remaining year end insurance benefits

There is an internal report named "Treatment Finder" that finds patients with outstanding treatment and remaining insurance benefits. If that report does not completely meet your needs, you can try searching for "treatment finder" on our Query Examples page: http://opendentalsoft.com:1942/ODQueryLis...
by cmcgehee
Tue Nov 28, 2017 7:51 am
Forum: Main Forum
Topic: eConfirmation phone number
Replies: 16
Views: 18360

Re: eConfirmation phone number

If a patient had an appointment at 10 AM and the lead time was 1 day, 6 hours, the text would go out whenever the start of the Automatic Send Window (in the Misc tab for eService setup). This would usually be set to 8 or 9 AM. It's hard to say exactly when this feature will be available, but it look...
by cmcgehee
Mon Nov 27, 2017 12:31 pm
Forum: Main Forum
Topic: eConfirmation phone number
Replies: 16
Views: 18360

Re: eConfirmation phone number

That time is the time that the first messages will start going out. So if you have an appointment 4 PM tomorrow, the text will go out at 4PM today if you have a 1 day lead time for your confirmation. I am working on something now to allow specifying the days and the hours components of the lead time...
by cmcgehee
Wed Nov 22, 2017 4:24 pm
Forum: Main Forum
Topic: Middle Tier Experience?
Replies: 14
Views: 20650

Re: Middle Tier Experience?

Regarding slowness in the Chart module, are you displaying the "Broken Appts" field in the Patient Info grid in the lower left? I found that field to be adding quite a few seconds to the loading of the Chart module.
by cmcgehee
Wed Nov 22, 2017 4:18 pm
Forum: Main Forum
Topic: Middle Tier Experience?
Replies: 14
Views: 20650

Re: Middle Tier Experience?

I released some speed improvements for the Treatment Plan module in 17.3.23 for patients that had a lot of procedures. On my database, I got it down from 15 seconds to 3 seconds for a patient that had about 30 procedures. If you update to 17.3.23 and there's still slowness in the Treatment Plan modu...
by cmcgehee
Wed Nov 22, 2017 7:49 am
Forum: Main Forum
Topic: eConfirmation phone number
Replies: 16
Views: 18360

Re: eConfirmation phone number

If it is unchecked, the patient still needs to have the "wireless phone" field entered. So it sounds like you will need to copy/paste the home phone into the wireless phone.
by cmcgehee
Tue Nov 21, 2017 3:15 pm
Forum: Main Forum
Topic: eConfirmation phone number
Replies: 16
Views: 18360

Re: eConfirmation phone number

There is an easier way. By default, patients will have their Text OK field set to '??' instead of 'Yes' or 'No'. There is a preference to treat '??' as 'Yes' so patients will receive a text message. You can set this in Setup -> Family -> Family Preferences -> "Text Msg OK status, treat ?? as No inst...
by cmcgehee
Tue Nov 21, 2017 12:57 pm
Forum: Main Forum
Topic: eConfirmation phone number
Replies: 16
Views: 18360

Re: eConfirmation phone number

It will not. The patient will receive an eConfirmation if they have a Wireless Phone entered and the Text Msg OK field in the Patient Information window is set to 'Yes'.
by cmcgehee
Mon Nov 20, 2017 10:18 am
Forum: Main Forum
Topic: eConfirm, eRemind
Replies: 5
Views: 13280

Re: eConfirm, eRemind

And also https://www.facebook.com/groups/OpenDentalUsers/. You'll have to request to join, but usually the request is approved pretty quickly.
by cmcgehee
Mon Nov 20, 2017 8:02 am
Forum: Main Forum
Topic: eConfirm, eRemind
Replies: 5
Views: 13280

Re: eConfirm, eRemind

We have about 500 offices using eReminders and about 400 using eConfirms. There have been several conversations in our Open Dental Users Facebook group that have discussed their experience with these services.
by cmcgehee
Mon Nov 13, 2017 7:26 am
Forum: Main Forum
Topic: maximum connections
Replies: 8
Views: 14318

Re: maximum connections

Another option for running OD on Macs is by using Remote Apps.
viewtopic.php?f=1&t=6679
by cmcgehee
Mon Oct 30, 2017 12:30 pm
Forum: Advanced Topics
Topic: NewCropRx failing to send eRx
Replies: 3
Views: 6299

Re: NewCropRx failing to send eRx

I think it would be more beneficial for you to contact NewCrop directly. If we were to call them, we wouldn't be able to do any troubleshooting on your behalf since we don't have your NewCrop credentials.
by cmcgehee
Thu Oct 26, 2017 7:32 am
Forum: Advanced Topics
Topic: New Beta issues 17.3.8-->17.3.15
Replies: 3
Views: 5644

Re: New Beta issues 17.3.8-->17.3.15

It's hard to say what the issue is without us connecting to you and troubleshooting.
by cmcgehee
Wed Oct 25, 2017 9:41 am
Forum: Main Forum
Topic: maximum connections
Replies: 8
Views: 14318

Re: maximum connections

This particular error is coming from MySQL so it is independent of the operating system. We have not looked seriously at programming a Mac version of Open Dental because there has been little interest from our customers. To avoid the issue of reaching the maximum number of connections for Windows fi...
by cmcgehee
Wed Oct 25, 2017 7:41 am
Forum: Main Forum
Topic: maximum connections
Replies: 8
Views: 14318

Re: maximum connections

You should be able to fix this by increasing the max_connections variable on the server. Be sure to put it in the .ini file so it sticks when restarting the MySQL service. If someone logs out of Open Dental but keeps the program open, the database connection will be retained. To end the database con...
by cmcgehee
Tue Oct 24, 2017 1:46 pm
Forum: Main Forum
Topic: 2 new computers - Windows 10 with older windows 7 systems
Replies: 2
Views: 4643

Re: 2 new computers - Windows 10 with older windows 7 system

There should not be any problem with that setup. We use Open Dental here with a smattering of Windows 7, 8, and 10 computers.
by cmcgehee
Tue Oct 24, 2017 1:44 pm
Forum: Advanced Topics
Topic: New Beta issues 17.3.8-->17.3.15
Replies: 3
Views: 5644

Re: New Beta issues 17.3.8-->17.3.15

It sounds like it's a payment with no paysplits attached. The DBM PaymentMissingPaySplit will fix this if the payment is not attached to a deposit.
by cmcgehee
Thu Oct 19, 2017 11:40 am
Forum: Main Forum
Topic: Re: PDF images in Open Dental open in Internet Explorer (IE)
Replies: 3
Views: 7537

Re: PDF images in Open Dental open in Internet Explorer (IE)

This quote is from our company newsletter ( http://us12.campaign-archive.com/?e=%5BUNIQID%5D&u=9e82b541f6452529f207517cc&id=4c72e017d3 ). The newsletter is not quite clear on what's going on. The change that we made in 17.2 was to embed an Internet Explorer browser inside of the Images module to ope...
by cmcgehee
Tue Oct 17, 2017 8:34 am
Forum: Main Forum
Topic: Practice Communicator
Replies: 2
Views: 6012

Re: Practice Communicator

Open Dental does provide many of these services including automated recall, patient texting, confirmations, and reminders. We are always happy, though, when other companies are able to provide additional value to our customers. That is one of the primary reasons that are software is open-sourced; it...
by cmcgehee
Mon Oct 16, 2017 11:24 am
Forum: Main Forum
Topic: Pre-medication
Replies: 4
Views: 6937

Re: Pre-medication

In order to have "Premedicate" show up on the appointment on the schedule, you will need to add "PremedFlag" to the appointment view that you are using.
http://opendental.com/manual/appointmen ... indow.html
by cmcgehee
Thu Oct 12, 2017 7:50 am
Forum: Main Forum
Topic: Insurance Plan Report - Current
Replies: 6
Views: 11543

Re: Insurance Plan Report - Current

The internal insurance plans report includes patients with inactive plans. To get the information you're looking for, I would submit a query request on our website: http://opendentalsoft.com:1942/ODQueryR ... tForm.aspx.
by cmcgehee
Thu Oct 05, 2017 3:34 pm
Forum: Advanced Topics
Topic: Potential Bug in version 16.2.55
Replies: 3
Views: 6673

Re: Potential Bug in version 16.2.55

Ideally you would be able to print a claim that was sent a year ago and it would show the information that was on the claim back then, but we don't store previous versions of the claim. So the Preview and Print buttons are intended to show the claim as it exists today.
by cmcgehee
Thu Oct 05, 2017 9:34 am
Forum: Developers
Topic: Schema change to appointment table
Replies: 0
Views: 4254

Schema change to appointment table

For any developers who query the appointment table, you might be interested to know about a schema change that will be present in 17.4. We deprecated the ASAP Status and instead use a new column named Priority. This enables planned and unscheduled appointment to be marked as ASAP. You should only ne...
by cmcgehee
Wed Oct 04, 2017 4:48 pm
Forum: Advanced Topics
Topic: Beta issues 17.3.8
Replies: 15
Views: 22499

Re: Beta issues 17.3.8

We haven't heard from any customers on 17.3 about this being an issue, so we have not looked into this yet.
by cmcgehee
Wed Oct 04, 2017 10:26 am
Forum: Developers
Topic: How to save signatures in open dental PDF forms ?
Replies: 5
Views: 10548

Re: How to save signatures in open dental PDF forms ?

Here are the basic steps to save a signature for a sheet: SignatureBoxWrapper sigBox; Sheet sheetCur; //Later once the user has signed the signature box on the sheet string keyData=Sheets.GetSignatureKey(sheetCur); string signature=sigBox.GetSignature(keyData); //signature can now be saved to the da...
by cmcgehee
Mon Oct 02, 2017 11:08 am
Forum: Advanced Topics
Topic: Beta issues 17.3.8
Replies: 15
Views: 22499

Re: Beta issues 17.3.8

We might take you up on that offer. We'll have to see if this how serious of a problem this is and if it affects many users.
by cmcgehee
Thu Sep 28, 2017 12:28 pm
Forum: Advanced Topics
Topic: Beta issues 17.3.8
Replies: 15
Views: 22499

Re: Beta issues 17.3.8

If you would like us to investigate the tooth chart being blank, you should call in to our support so we can connect to a few of your workstations and troubleshoot/collect information about the machines.
by cmcgehee
Thu Sep 28, 2017 9:32 am
Forum: Advanced Topics
Topic: Beta issues 17.3.8
Replies: 15
Views: 22499

Re: Beta issues 17.3.8

Regarding payment plans, it sound like your preference for Pay Plan Charge Logic may have been changed. If you want it to work the old way, you can change it back to Traditional. This is in Account Preferences -> Misc Account tab.
by cmcgehee
Thu Sep 28, 2017 9:25 am
Forum: Advanced Topics
Topic: Beta issues 17.3.8
Replies: 15
Views: 22499

Re: Beta issues 17.3.8

What do you mean by the graphics quit for DirectX? We did make a change in 17.3.4 (and 17.2.21) to the DirectX tooth chart to fix slowness that was happening on Windows 10 machines, so that change may have caused other problems.
by cmcgehee
Tue Sep 26, 2017 9:43 am
Forum: Main Forum
Topic: How often does Econnector cycle?
Replies: 2
Views: 4676

Re: How often does Econnector cycle?

The eConnector sends out eConfirmations every 10 minutes. This is a hard-coded value so there's not a way to change it. Really the only way to force it to go again is to stop your eConnector and restart it.
by cmcgehee
Tue Sep 26, 2017 7:35 am
Forum: Main Forum
Topic: Patient Status change
Replies: 1
Views: 3764

Re: Patient Status change

We are not granular to that level to be able to see when a patient had their status changed. The best that you could do is write a query that returns inactive or archived patients and the last time they were modified. That would at least tell you the latest possible time they were inactivated.
by cmcgehee
Thu Sep 21, 2017 7:46 am
Forum: Main Forum
Topic: Time Clock- Preventing Early Clock-ins
Replies: 1
Views: 3839

Re: Time Clock- Preventing Early Clock-ins

There is currently not that functionality. There is a feature request (#2426) that asks for that to be implemented. If you add some votes to it, you will increase the chances of it getting done.
http://opendental.com/manual/featurerequests.html
by cmcgehee
Wed Sep 20, 2017 3:01 pm
Forum: Main Forum
Topic: Query 1238
Replies: 5
Views: 8685

Re: Query 1238

It looks like 1238 counts patients whose first procedure was D9986 (broken appointment) while the built-in New Patients report does not count them. That is likely why these two do not match for you.
by cmcgehee
Mon Sep 18, 2017 8:23 am
Forum: Main Forum
Topic: Version Number
Replies: 6
Views: 12213

Re: Version Number

You can see the version number within Open Dental by in the main toolbar at the top, selecting Help -> Update. Then you will be able to see the version you are currently on.
by cmcgehee
Wed Sep 13, 2017 5:54 pm
Forum: Main Forum
Topic: Referred Procedures & Completion
Replies: 17
Views: 32352

Re: Referred Procedures & Completion

Here's the typical workflow for referring out a procedure: 1) Chart a new procedure for the tooth. Mark the procedure status as "Referred Out". 2) On that procedure, attach a referral by clicking the "..." button next to the "Referral" textbox. Put any notes regarding the referral in the "Patient no...
by cmcgehee
Wed Sep 13, 2017 2:30 pm
Forum: Main Forum
Topic: Sort by Tooth in Chart Module Behavior
Replies: 3
Views: 7300

Re: Sort by Tooth in Chart Module Behavior

If you click on the Tooth column in the progress notes, then it will sort first by the tooth number, but then the sorting is indeterminate after that. If you want to see history for a tooth ordered by date, you can highlight the tooth on the graphical tooth chart, go to the Show tab, and check the S...
by cmcgehee
Tue Sep 05, 2017 5:28 pm
Forum: Main Forum
Topic: Procedure code Default Notes
Replies: 2
Views: 6613

Re: Procedure code Default Notes

I can agree with you that the current workflow for default notes is less than ideal. Technically, this feature is working as it was intended to work at the time we wrote it, so it is not a bug. Feature Request 4026 address the inability to use default notes on TP procedures.
by cmcgehee
Thu Aug 31, 2017 4:22 pm
Forum: Developers
Topic: Overview for Code Integration
Replies: 2
Views: 7333

Re: Overview for Code Integration

If you want to implement a feature yourself, you are very much welcome to write a plugin for the feature.
http://opendental.com/manual/plugins.html
by cmcgehee
Wed Aug 30, 2017 11:59 am
Forum: Main Forum
Topic: Tooth Chart messed up by Creator Update 1703
Replies: 13
Views: 20108

Re: Tooth Chart messed up by Creator Update 1703

We make changes to the beta and stable versions on at least a weekly basis. We initially released 17.2 in June, but we have released several builds since then (e.g. 17.2.2, 17.2.3, etc.). This page is where we show changes for build versions: http://opendentalsoft.com:1942/ODBugTracker/PreviousVersi...
by cmcgehee
Wed Aug 30, 2017 9:04 am
Forum: Developers
Topic: Hook Request
Replies: 3
Views: 8036

Re: Hook Request

These hooks have been added and backported to 17.2.14.

Happy coding!
by cmcgehee
Mon Aug 28, 2017 8:49 am
Forum: Developers
Topic: Hook Request
Replies: 3
Views: 8036

Re: Hook Request

That hook will be added shortly.
by cmcgehee
Wed Aug 16, 2017 8:51 am
Forum: Main Forum
Topic: Tooth Chart messed up by Creator Update 1703
Replies: 13
Views: 20108

Re: Tooth Chart messed up by Creator Update 1703

Well that doesn't look like fun. I have created a ticket for us to look into this issue. The ticket number is 1033233 if you need follow up with us.
by cmcgehee
Wed Aug 16, 2017 8:35 am
Forum: Developers
Topic: MOBILE APP DEVELOPMENT
Replies: 3
Views: 9068

Re: MOBILE APP DEVELOPMENT

That is correct that changing any values in POST FHIR request will create a new patient and will not update an existing patient. Regarding Middle Tier, the access method that I am going to describe is more similar to writing a plugin than consuming an API. You will have to familiarize yourself with ...
by cmcgehee
Tue Aug 15, 2017 8:10 am
Forum: Main Forum
Topic: HMO writeoffs
Replies: 5
Views: 8702

Re: HMO writeoffs

As of right now, there are not any plans to add this. So far there is not a feature request for this. As far as I can tell, capitation insurance plans are not used by many of our users.
by cmcgehee
Tue Aug 15, 2017 8:08 am
Forum: Developers
Topic: MOBILE APP DEVELOPMENT
Replies: 3
Views: 9068

Re: MOBILE APP DEVELOPMENT

As of right now, you cannot update patient information through FHIR. It is on our roadmap to provide this functionality, but we have not had a chance to devote developer time to this task. Other than FHIR, Open Dental does not have any API's that interface with the database. Your next best option, I...
by cmcgehee
Thu Aug 10, 2017 1:58 pm
Forum: Main Forum
Topic: HMO writeoffs
Replies: 5
Views: 8702

Re: HMO writeoffs

It looks like the best way to mark a procedure as "non-covered" is to set the copay fee equal to your office fee. Then the writeoff would be $0 and the patient would be responsible for the entire portion.
by cmcgehee
Thu Aug 10, 2017 1:08 pm
Forum: Main Forum
Topic: HMO writeoffs
Replies: 5
Views: 8702

Re: HMO writeoffs

Generally, whenever a fee is not entered for a code, we treat it as if the amount for that fee was $0. You bring up a good question about how to mark a procedure code as non-covered for a capitation plan. I'm going to look into that and post back to you.
by cmcgehee
Thu Aug 03, 2017 4:40 pm
Forum: Main Forum
Topic: Tooth Chart messed up by Creator Update 1703
Replies: 13
Views: 20108

Re: Tooth Chart messed up by Creator Update 1703

One of my interns informed me that the "Game Mode" introduced in the Creators Update has been causing lots of problems. You can turn it off by going to Settings -> Gaming -> Game Mode and turn the slider to off.
by cmcgehee
Thu Aug 03, 2017 3:54 pm
Forum: Main Forum
Topic: potential new user
Replies: 3
Views: 6485

Re: potential new user

What you can do is create two separate providers and give them a similar abbreviation, e.g. if you had a Dr. Jones, you create one provider in Open Dental with the abbreviation of JONES-P and the another provider with the abbreviation JONES-O. Then you will be able see these providers separately on ...
by cmcgehee
Thu Aug 03, 2017 3:24 pm
Forum: Main Forum
Topic: HMO claim affects the patient balance.
Replies: 11
Views: 13407

Re: HMO claim affects the patient balance.

As long as those patient payments are attached to deposits, you will not be able to delete them. You can delete the deposit and recreate it without attaching the patient payment. Then you will be allowed to delete the payment.
by cmcgehee
Thu Aug 03, 2017 3:21 pm
Forum: Main Forum
Topic: Tooth Chart messed up by Creator Update 1703
Replies: 13
Views: 20108

Re: Tooth Chart messed up by Creator Update 1703

I will create a support ticket and start investigating. Do all 5 workstations sporadically crash after they are unlocked? Can you post any details from the crash event? I did make a change to the DirectX tooth chart on Monday to fix a bug. Would you mind updating to 17.1.28 or later and see if that ...
by cmcgehee
Thu Aug 03, 2017 8:14 am
Forum: Main Forum
Topic: emailing progress notes
Replies: 9
Views: 13034

Re: emailing progress notes

Currently you would have to print to a .pdf file and then create an email with that .pdf file as an attachment. There is a feature request for emailing progress notes (2021), so feel free to put some of your votes on that one.
http://opendental.com/manual/featurerequests.html
by cmcgehee
Tue Aug 01, 2017 5:42 pm
Forum: Main Forum
Topic: HMO claim affects the patient balance.
Replies: 11
Views: 13407

Re: HMO claim affects the patient balance.

Here are a few things that differ from our recommended workflow: 1) It's best to enter the N9988 procedure with a $0 fee. If you put in a non-zero amount, it will skew your production numbers in an undesirable way. 2) You should enter the payment as a patient payment or an insurance payment, but not...
by cmcgehee
Tue Aug 01, 2017 10:12 am
Forum: Advanced Topics
Topic: Blank chart sometimes 17.2.4 beta
Replies: 4
Views: 9017

Re: Blank chart sometimes 17.2.4 beta

We have fixed this issue in 17.1.28 and 17.2.7. Once those versions are released, you can update and the tooth chart should stop going blank.

This was entered in the bug tracker as: "Tooth chart sometimes went blank and would not come back without closing and reopening Open Dental."
by cmcgehee
Tue Aug 01, 2017 7:56 am
Forum: Main Forum
Topic: A/R report question.
Replies: 2
Views: 4972

Re: A/R report question.

Pre-determinations will not affect these numbers. Only completed procedures that have claims created will count toward "W/O Est" and "Ins Est".
by cmcgehee
Thu Jul 27, 2017 2:42 pm
Forum: Main Forum
Topic: Automate REFERRED TO Letter with Complete Procedure
Replies: 3
Views: 7480

Re: Automate REFERRED TO Letter with Complete Procedure

You are more than welcome to create one and tell our fellow forum users why they should vote on it.
http://opendental.com/manual/featurerequests.html
by cmcgehee
Thu Jul 27, 2017 11:42 am
Forum: Main Forum
Topic: Automate REFERRED TO Letter with Complete Procedure
Replies: 3
Views: 7480

Re: Automate REFERRED TO Letter with Complete Procedure

There is not. The automation to print a referral letter only applies to From referrals.
by cmcgehee
Wed Jul 26, 2017 11:22 am
Forum: Main Forum
Topic: Starting from scratch
Replies: 4
Views: 10790

Re: Starting from scratch

The Lenovo server looks like it has sufficient specs to be adequate for a small office. As for hard drives, a HDD should be plenty fast enough for your purposes. An SSD is really only helpful if you have years worth of data from multiple locations. The difference between a server and a PC is that a ...
by cmcgehee
Wed Jul 26, 2017 8:04 am
Forum: Main Forum
Topic: Catagory %
Replies: 1
Views: 4627

Re: Catagory %

There isn't a way to assign a procedure to a different category for a specific insurance. What you could do is setup a an "Other Benefit" for your second PPO for the D2950 with a percentage of 50%. You would have to do this for each procedure that is in its non-standard category. http://opendental.c...
by cmcgehee
Tue Jul 25, 2017 11:44 am
Forum: Main Forum
Topic: Starting from scratch
Replies: 4
Views: 10790

Re: Starting from scratch

It is highly recommended that you get a dedicated server. This will keep your data more secure, and it will decrease the likelihood that you lose temporary access to your data. With that said, you don't have to get a beefy server with all the bells and whistles. Just a basic computer running Windows...
by cmcgehee
Mon Jul 24, 2017 8:16 am
Forum: Main Forum
Topic: HMO claim affects the patient balance.
Replies: 11
Views: 13407

Re: HMO claim affects the patient balance.

As long as you have Claim Procedure with a status of Received or Supplemental, it should allow you to click Finalize Payment. Are you changing the status on the Claim Procedure to a different status like CapComplete?
by cmcgehee
Wed Jul 19, 2017 4:22 pm
Forum: Main Forum
Topic: Electronic Signatures beta 16.4 question
Replies: 6
Views: 14932

Re: Electronic Signatures beta 16.4 question

Currently, the only signature pads compatible with Open Dental are USB connected. For a full list see http://opendental.com/manual/electronicsignatures.html.

When our customers want a portable method for having patients sign forms, they use an iPad or a Surface tablet.
by cmcgehee
Wed Jul 19, 2017 3:15 pm
Forum: Main Forum
Topic: Signature question
Replies: 2
Views: 6069

Re: Signature question

Just recently, we implemented it so that a user without the Edit Procedure Note permission will not be able to edit a procedure note or its signature once it has been signed. This functionality will be available in 17.3 (so it will be a few more months till you will be able to update to it).
by cmcgehee
Wed Jul 19, 2017 3:07 pm
Forum: Main Forum
Topic: Referred Procedures & Completion
Replies: 17
Views: 32352

Re: Referred Procedures & Completion

I haven't been able to duplicate this behavior. I would call in to support and see if we can troubleshoot the issue.
by cmcgehee
Wed Jul 19, 2017 8:39 am
Forum: Main Forum
Topic: Referred Procedures & Completion
Replies: 17
Views: 32352

Re: Referred Procedures & Completion

I'm not quite sure by what you mean by "the referral color trumps the completed color". Does this mean that when you set a procedure to the status of Existing Other Provider, the color on the tooth chart for that procedure is the color for the Referred Out status?
by cmcgehee
Wed Jul 19, 2017 8:35 am
Forum: Main Forum
Topic: What is the "sub" column for in the treatment planning scree
Replies: 1
Views: 4702

Re: What is the "sub" column for in the treatment planning s

The Sub column means that procedure code will be downgraded (substituted) when submitting to insurance. If the procedure code is marked to downgrade and the insurance plan does not have "Don't Substitute Codes" checked, then that row will have an X in it.
by cmcgehee
Wed Jul 19, 2017 7:36 am
Forum: Advanced Topics
Topic: Blank chart sometimes 17.2.4 beta
Replies: 4
Views: 9017

Re: Blank chart sometimes 17.2.4 beta

A couple of my co-workers have had the same issue. I have added this issue to our bug list:
"Tooth chart sometimes goes blank and will not come back without closing and reopening Open Dental."

We will keep you updated on our progress with this bug.
by cmcgehee
Tue Jul 18, 2017 7:21 am
Forum: Main Forum
Topic: How many patients did I refer to a certain provider?
Replies: 1
Views: 4346

Re: How many patients did I refer to a certain provider?

Here is a query from our query examples page ( http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx ) that should accomplish this task: /*211 Referrered out patients for a specific ref source, optional date range, use large date range if none needed*/ SET @pos=0, @RefLName='%baron%', @StartDate...
by cmcgehee
Mon Jul 17, 2017 8:11 am
Forum: Main Forum
Topic: HMO claim affects the patient balance.
Replies: 11
Views: 13407

Re: HMO claim affects the patient balance.

Our position is that it is never wise to wipe out data from a live database. I would recommend hiding it and adding "DO NOT USE" to the name. The only people who are ever going to see this are the ones with the Setup security permission anyways.
by cmcgehee
Thu Jul 13, 2017 12:31 pm
Forum: Main Forum
Topic: More field choices on sheets
Replies: 3
Views: 7746

Re: More field choices on sheets

It turns out you can add the Chart Number to a lab slip. Within the Edit Sheet Def window, click the StaticText button. Then click on ChartNumber, click OK, and drag the ChartNumber field to the location you want it.
by cmcgehee
Thu Jul 13, 2017 12:28 pm
Forum: Main Forum
Topic: HMO claim affects the patient balance.
Replies: 11
Views: 13407

Re: HMO claim affects the patient balance.

That is probably the best workaround if you want the P&I and Track Capitation Reports to be accurate. Accounts Receivable (A/R) Report: Capitation payments entered under a dummy patient will reflect as credits in the A/R report. This can be avoided by using a billing type that is excluded when runni...
by cmcgehee
Thu Jul 13, 2017 8:00 am
Forum: Main Forum
Topic: HMO claim affects the patient balance.
Replies: 11
Views: 13407

Re: HMO claim affects the patient balance.

Because we don't have the ability to enter payments on capitation claims, the workaround is to mark the plan as a PPO. You can then enter the fee schedule for the carrier as the amount insurance pays plus the patient copay. In your case the fee for the exam would be $30 and the fee for the PA would ...
by cmcgehee
Mon Jul 10, 2017 5:48 pm
Forum: Developers
Topic: Can Reports be pulled through API Web Services in OD ?
Replies: 1
Views: 5097

Re: Can Reports be pulled through API Web Services in OD ?

The FHIR API is not capable of pulling reports. There are a couple ways you could run reports for clinics that are on different servers: Option 1: CEMT. If the only report that you desire to run is the Production and Income Report, you can set up Central Enterprise Management Tool to connect to your...
by cmcgehee
Mon Jul 10, 2017 8:27 am
Forum: Developers
Topic: References
Replies: 6
Views: 13988

Re: References

I would try getting one project to build at a time. First, make sure that you can build OpenDentBusiness without any errors, and then work up from there. You do not need an SVN username and password to download the plugin example. You can use the URL https://opendentalsoft.com:23793/svn/opendental/P...
by cmcgehee
Thu Jul 06, 2017 8:07 am
Forum: Main Forum
Topic: What to do with old TP for patient
Replies: 1
Views: 4334

Re: What to do with old TP for patient

The way you can do this is by setting the status of the procedure to Treatment Plan Inactive. To do this, if the patient does not have an inactive TP, click the New TP button in the Treatment Plan Module. Attach the procedures that you want to archive to this TP, then remove that procedure from any ...
by cmcgehee
Wed Jul 05, 2017 7:55 am
Forum: Main Forum
Topic: IOC Snapshot cant use the import button?
Replies: 5
Views: 15396

Re: IOC Snapshot cant use the import button?

When in the Images module, clicking on a folder and then clicking import will import the file into the selected folder. I am not familiar with the IOC Snapshot program, so perhaps it is messing with importing.
by cmcgehee
Mon Jul 03, 2017 8:00 am
Forum: Developers
Topic: Referral requests
Replies: 5
Views: 11453

Re: Referral requests

Good luck with it. Just out of curiosity, what company are you with and what kind of product are you building?
by cmcgehee
Thu Jun 29, 2017 12:30 pm
Forum: Developers
Topic: Referral requests
Replies: 5
Views: 11453

Re: Referral requests

I have added the hooks and columns to 17.2.2. However, we have decided that we will not add new Data Interface methods for two reasons: 1) Open Dental would incur future maintenance costs on these methods. 2) You would be better off in the long run implementing these methods yourself. If we were to ...
by cmcgehee
Tue Jun 27, 2017 9:15 am
Forum: Main Forum
Topic: Writeoff total per insurance company?
Replies: 3
Views: 8184

Re: Writeoff total per insurance company?

For the first query, net production is calculated as the fees billed minus the writeoff amount. I added a fee billed column and a percent writeoff column. The percent writeoff column = amount written off / amount billed. /*1048 Net production and writeoffs by insurance carrier.*/ /*Query code writte...
by cmcgehee
Tue Jun 27, 2017 8:54 am
Forum: Main Forum
Topic: Unable to log in to mobile web
Replies: 3
Views: 7458

Re: Unable to log in to mobile web

This has been fixed. You should now be able to log into Mobile Web. No need to update Open Dental.
by cmcgehee
Tue Jun 27, 2017 8:19 am
Forum: Main Forum
Topic: Writeoff total per insurance company?
Replies: 3
Views: 8184

Re: Writeoff total per insurance company?

Query 1048 from our examples page should be a good one for you: /*1048 Net production and writeoffs by insurance carrier.*/ /*Query code written/modified: 07/20/2015*/ SET @FromDate='2017-01-01', @ToDate='2017-07-01'; /*Set date here YYYY-MM-DD*/ SELECT carrier.CarrierName, SUM(claimproc.FeeBilled-c...
by cmcgehee
Tue Jun 27, 2017 7:54 am
Forum: Main Forum
Topic: Unable to log in to mobile web
Replies: 3
Views: 7458

Re: Unable to log in to mobile web

We have verified that for our customers on 17.1.22, their Mobile Web is down. We will get this issue resolved as soon as possible.
by cmcgehee
Mon Jun 26, 2017 2:38 pm
Forum: Main Forum
Topic: Unhandled exception
Replies: 5
Views: 14952

Re: Unhandled exception

Dr. Bonilla,

I've committed the fix for this bug and it will be released in 17.1.23:
"Opening the ERA window from the Manage Module sometimes caused a UE."
by cmcgehee
Sat Jun 24, 2017 3:14 pm
Forum: Main Forum
Topic: Unhandled exception
Replies: 5
Views: 14952

Re: Unhandled exception

Could you include the exception text from the unhandled exception? That should help us nail down the problem query.
by cmcgehee
Sat Jun 24, 2017 2:14 pm
Forum: Developers
Topic: Referral requests
Replies: 5
Views: 11453

Re: Referral requests

I will work on adding these and post back once I do.
by cmcgehee
Thu Jun 22, 2017 1:43 pm
Forum: Main Forum
Topic: Query for Insurance and Employer
Replies: 4
Views: 9706

Re: Query for Insurance and Employer

We do have a page that gives an introduction on how to write queries: http://opendental.com/manual/querysql.html.
by cmcgehee
Thu Jun 22, 2017 12:26 pm
Forum: Main Forum
Topic: Query for Insurance and Employer
Replies: 4
Views: 9706

Re: Query for Insurance and Employer

Sure, here you go: /*List all employers for a particular insurance*/ SET @Carrier='%metlife%'; SELECT c.CarrierName, e.EmpName FROM insplan ip INNER JOIN carrier c ON c.CarrierNum=ip.CarrierNum AND c.CarrierName LIKE @Carrier INNER JOIN employer e ON ip.EmployerNum=e.EmployerNum GROUP BY e.EmployerN...
by cmcgehee
Wed Jun 14, 2017 10:22 am
Forum: Developers
Topic: Trouble Compiling 16.4
Replies: 13
Views: 32215

Re: Trouble Compiling 16.4

You were correct to uncheck "Break when this exception is thrown" for LoaderLock. To fix the other error, copy the file Hunspellx86.dll from the Required dlls folder and paste it into the OpenDental/bin/Debug folder. While you're at it, you will probably want to past the same file into OpenDental/bi...
by cmcgehee
Wed Jun 14, 2017 7:49 am
Forum: Developers
Topic: Trouble Compiling 16.4
Replies: 13
Views: 32215

Re: Trouble Compiling 16.4

The first and the third warnings are not what's causing the crash. They are from a reference to a project that is in our internal repository, but the main program will compile fine without it. The second warning I haven't seen before, but maybe you need to make some adjustments in Visual Studio? htt...
by cmcgehee
Tue Jun 13, 2017 8:43 am
Forum: Main Forum
Topic: Discount plan questions for OD team
Replies: 16
Views: 28411

Re: Discount plan questions for OD team

Would it work to use a patient specific fee schedule? You could create a fee schedule named Senior Discount that is 10% less than your office fees and assign it to any patient over 60. You would still be submitting the decreased fee to the insurance which sounds like it is what you need to do, and t...
by cmcgehee
Tue Jun 13, 2017 8:02 am
Forum: Main Forum
Topic: Patient report
Replies: 4
Views: 9693

Re: Patient report

Here's a quick little query that will give you a list of uninsured patients: SELECT CONCAT(p.LName,', ',p.FName) AS 'Patient Name' FROM patient p LEFT JOIN patplan pp ON pp.PatNum=p.PatNum AND pp.Ordinal=1 WHERE pp.PatNum IS NULL AND p.PatStatus=0 ORDER BY p.LName,p.FName I want to warn you to be ca...
by cmcgehee
Mon Jun 12, 2017 2:36 pm
Forum: Main Forum
Topic: Tables containing patient personal information.
Replies: 4
Views: 9333

Re: Tables containing patient personal information.

I do commend you for wanting to limit the amount of information that a vendor has access to. Even if you trust the vendor, it is safer to just not give them the ability to breach your trust. I think we are looking to work with insurance carriers, their fees, find most commonly done procedure, time p...
by cmcgehee
Mon Jun 12, 2017 8:28 am
Forum: Main Forum
Topic: Tables containing patient personal information.
Replies: 4
Views: 9333

Re: Tables containing patient personal information.

There are many tables that might include personally identifiable information, and many that one might not realize (such as ehrsummaryccd or smsfrommobile). Creating a list will likely omit one or more tables that need to be included. Instead of blacklisting the tables that you allow access to your r...
by cmcgehee
Thu Jun 08, 2017 5:26 pm
Forum: Main Forum
Topic: Perio Chart Voice Plugin
Replies: 46
Views: 124891

Re: Perio Chart Voice Plugin

Charles, lately I haven't had enough free time to work on this plugin. What I would do is put your votes on feature request #83 so that this plugin can be incorporated into the main Open Dental program.
by cmcgehee
Tue Jun 06, 2017 12:25 pm
Forum: Main Forum
Topic: OD aplication stop working
Replies: 6
Views: 13387

Re: OD aplication stop working

Sending your database over email wouldn't be secure and plus your database would be changing in the time it took us to repair it on our end. If your server or any of your workstations have an internet browser, we can connect to it. If your office is set up as a local network with no internet access,...
by cmcgehee
Tue Jun 06, 2017 9:23 am
Forum: Main Forum
Topic: Recall History
Replies: 2
Views: 6069

Re: Recall History

There isn't a feature in the program that allows you to do this. I found a query on our Query Examples page that displays all recall appointments. If you like, I can modify it so that it displays for just one patient. /*525 All recall appointments in date range with status.*/ SET @FromDate='2015-01-...
by cmcgehee
Tue Jun 06, 2017 9:16 am
Forum: Main Forum
Topic: OD aplication stop working
Replies: 6
Views: 13387

Re: OD aplication stop working

If the issue is still persisting, then you most likely have database corruption. We can usually fix this, but we will need to remote connect to your server. You can call our support line at 503-363-5432.
by cmcgehee
Mon Jun 05, 2017 5:09 pm
Forum: Main Forum
Topic: Not able to start OD after moving A-Z folder to new server
Replies: 6
Views: 13639

Re: Not able to start OD after moving A-Z folder to new serv

What version of Open Dental are you on? There was a bug related to images in earlier versions of 17.1 that caused the program to hard crash. It was fixed in 17.1.15. If you're on an earlier version, I would try updating.
by cmcgehee
Mon Jun 05, 2017 5:06 pm
Forum: Main Forum
Topic: Alerts on patients when scheduling
Replies: 1
Views: 4427

Re: Alerts on patients when scheduling

Perhaps something in our Automation feature might be what you're looking for. There is a CreateAppt trigger type so you can bring up a popup or a few other things when a new appointment is made.
http://www.opendental.com/manual/automation.html
by cmcgehee
Wed May 31, 2017 3:12 pm
Forum: Developers
Topic: Does OD already have an API?
Replies: 5
Views: 13376

Re: Does OD already have an API?

That is feasible to get available appointment slots for each clinic. The way you would do that is to query the Organization resource to get the ids for the clinics. Then get all the Location resources (corresponds to operatories in Open Dental) for a specific Organization. Then query the Schedule re...
by cmcgehee
Wed May 31, 2017 11:59 am
Forum: Developers
Topic: Does OD already have an API?
Replies: 5
Views: 13376

Re: Does OD already have an API?

Yes, Open Dental does have a RESTful API. It is based on an existing healthcare API standard called FHIR. Currently you can read patient demographic information along with appointments. You can also create new patients and appointments. Coming soon, you will be able to view allergies and medications...
by cmcgehee
Tue May 30, 2017 1:14 pm
Forum: Main Forum
Topic: Audit Trail Updates
Replies: 13
Views: 23448

Re: Audit Trail Updates

If the appointment was already complete, then it wouldn't show up in the original query. I modified it below to include completed appointments. If the appointment was not complete, then it would show in the query if the log text in the audit trail had the date of the appointment in the format mm/dd/...
by cmcgehee
Tue May 30, 2017 8:27 am
Forum: Main Forum
Topic: Audit Trail Updates
Replies: 13
Views: 23448

Re: Audit Trail Updates

If you are able to break an appointment or send it to the Unscheduled list with no audit trail entry being made, then we would consider that a bug and get that fixed. If you are on the latest stable version (16.4.X) and you can tell us the exact steps you take to make this happen, we will look into ...
by cmcgehee
Tue May 30, 2017 8:15 am
Forum: Main Forum
Topic: override context menu and add new menuItem
Replies: 15
Views: 27645

Re: override context menu and add new menuItem

The first option you could pursue is to utilize the hookmethod you mentioned to add your own behavior for the ContrApptSheet2_MouseDown method. To access menuApt in your code would look like this: public override bool HookMethod(object sender,string hookName,params object[] parameters) {//required m...
by cmcgehee
Thu May 25, 2017 4:31 pm
Forum: Main Forum
Topic: statement
Replies: 1
Views: 4212

Re: statement

As far as I can tell, there is not a way to print a statement without saving it on the ledger. You will have to simply delete the statement if you don't want it to stay on the patient's account.
by cmcgehee
Thu May 25, 2017 3:25 pm
Forum: Main Forum
Topic: Audit Trail Updates
Replies: 13
Views: 23448

Re: Audit Trail Updates

Nate wrote:I did not realize how much can be pulled from a query.
Let your imagination run wild! Chances are whatever you think up can be accomplished from a query.
by cmcgehee
Thu May 25, 2017 1:33 pm
Forum: Main Forum
Topic: Audit Trail Updates
Replies: 13
Views: 23448

Re: Audit Trail Updates

I think something like this should work. It searches the log text for the date of the appointment, so it should find any appointment that was moved to or from that date or any appointments for that date that were deleted. /*Search for appointment moved or deleted for a certain date.*/ SET @DateOrigA...
by cmcgehee
Thu May 25, 2017 1:12 pm
Forum: Advanced Topics
Topic: Middle Tier + DropBox = Unhandled Exception?
Replies: 9
Views: 18389

Re: Middle Tier + DropBox = Unhandled Exception?

I don't have a hard estimate, but it could be a month from now, give or take a few weeks.
by cmcgehee
Thu May 25, 2017 7:57 am
Forum: Main Forum
Topic: Reprint of claims
Replies: 1
Views: 4405

Re: Reprint of claims

There is not a way to prevent the claim from going back to a status of 'Sent' when printing a claim; that is simply the way the program works. To change them back, you will have to go into the individual claims and change the status to 'Received' after you print them out.
by cmcgehee
Tue May 23, 2017 11:33 am
Forum: Advanced Topics
Topic: Middle Tier + DropBox = Unhandled Exception?
Replies: 9
Views: 18389

Re: Middle Tier + DropBox = Unhandled Exception?

That error will be resolved when you update to 17.1 (once it is no longer in beta). I'm afraid that's going to be my answer for any other unhandled exceptions that you encounter.
by cmcgehee
Mon May 22, 2017 11:17 am
Forum: Advanced Topics
Topic: Middle Tier + DropBox = Unhandled Exception?
Replies: 9
Views: 18389

Re: Middle Tier + DropBox = Unhandled Exception?

It appears that the Dropbox.Api.dll is not present in the Open Dental directory on the middle tier server. On another note, the 16.3 release of Dropbox was quite buggy. We recommend waiting until you are on version 17.1 to start using Dropbox or SFTP.
by cmcgehee
Sat May 20, 2017 12:23 pm
Forum: Main Forum
Topic: Audit Trail Updates
Replies: 13
Views: 23448

Re: Audit Trail Updates

It turns out we put the updates to audit trail events on hold for the time being in order to work on other features. If you or other readers of this forum think that these features will add significant value, by all means let us know by voting on these feature requests: 4108, 5018, 3748, 4566. Alter...
by cmcgehee
Wed May 17, 2017 8:02 am
Forum: Main Forum
Topic: Exception while double clicking a group note. v 17.1.13.0
Replies: 3
Views: 9861

Re: Exception while double clicking a group note. v 17.1.13.

According to our bug tracker (http://opendentalsoft.com:1942/ODBugTra ... sions.aspx), we just fixed an unhandled exception with group notes in 17.1.14.
by cmcgehee
Wed May 10, 2017 8:01 am
Forum: Developers
Topic: what software are required OD 16.4/17.1
Replies: 3
Views: 8320

Re: what software are required OD 16.4/17.1

The reason why you're having trouble compiling 16.4 and later is because we use C# 6.0 code starting in that version. It looks like you can install a 6.0 compiler in VS2012: http://stackoverflow.com/questions/28638547/c-sharp-6-0-support-in-visual-studio-2012 . If this doesn't work, you'll have to u...
by cmcgehee
Mon May 01, 2017 8:33 am
Forum: Developers
Topic: Additional properties for a custom plugin
Replies: 3
Views: 8643

Re: Additional properties for a custom plugin

To expand on Allen's answer, storing these preferences in your own MySQL table would be easier for you in the long run. For example, if you decided later on that you would like to assign program properties on a user level, if you have everything stored in your own table, you can easily add any colum...
by cmcgehee
Wed Apr 26, 2017 4:00 pm
Forum: Developers
Topic: Allow lab case entry without a patient
Replies: 5
Views: 12444

Re: Allow lab case entry without a patient

Tim,

We added this hook to the beginning of FormLabCaseEdit_Load:

Code: Select all

if(Plugins.HookMethod(this,"FormLabCaseEdit.Load_start",CaseCur,IsNew)) {
	return;
}
This will be present in 17.1.8.
by cmcgehee
Tue Apr 25, 2017 11:54 am
Forum: Developers
Topic: OpenDentBusiness AppointmentDeleteds request
Replies: 6
Views: 13070

Re: OpenDentBusiness AppointmentDeleteds request

Oh sure. I should be able to add that, too.
by cmcgehee
Tue Apr 25, 2017 11:29 am
Forum: Developers
Topic: OpenDentBusiness AppointmentDeleteds request
Replies: 6
Views: 13070

Re: OpenDentBusiness AppointmentDeleteds request

I added these two methods to the head and to 17.1.8. I did modify them and renamed one so that they matched our patterns a little better.
by cmcgehee
Tue Apr 25, 2017 11:05 am
Forum: Main Forum
Topic: Open Dental on a domain controller
Replies: 2
Views: 6383

Re: Open Dental on a domain controller

We at Open Dental would not recommend using the same server for Domain Controller and Open Dental. These are two mission critical functions that deserve their own server. When we provide support, we sometimes need access to the Open Dental server, and we would not be entirely comfortable logging int...
by cmcgehee
Tue Apr 25, 2017 8:45 am
Forum: Main Forum
Topic: Statements
Replies: 4
Views: 8677

Re: Statements

You can print a Limited Statement for selected procedures and claim payments which will only show the balance for that date of service.
by cmcgehee
Tue Apr 25, 2017 7:52 am
Forum: Developers
Topic: OpenDentBusiness AppointmentDeleteds request
Replies: 6
Views: 13070

Re: OpenDentBusiness AppointmentDeleteds request

Sure, we'll include that one too.
by cmcgehee
Mon Apr 24, 2017 8:24 am
Forum: Main Forum
Topic: Specify size and position from command line
Replies: 4
Views: 9101

Re: Specify size and position from command line

There is not a way to do this currently. Feature Request 478 is similar to what you are asking. If you think that would work for you, you can add your votes to that feature.
by cmcgehee
Mon Apr 24, 2017 8:11 am
Forum: Main Forum
Topic: Default Secondary Provider
Replies: 2
Views: 6009

Re: Default Secondary Provider

There are two ways to create a new patient: from the patient select window or from the family module of an existing patient. When creating from the patient select window, the secondary provider is not set. When creating from the family module, the secondary provider will be the existing patient's se...
by cmcgehee
Mon Apr 17, 2017 2:22 pm
Forum: Main Forum
Topic: sharing and access list for opendentimages in non-domain
Replies: 1
Views: 4317

Re: sharing and access list for opendentimages in non-domain

I think that almost all of our users set up Open Dental in a domain environment. An option for versions 17.1 and later is to store your images in Dropbox. If you go that route, you would not have to give domain access in order to access images.
by cmcgehee
Thu Apr 13, 2017 11:01 am
Forum: Main Forum
Topic: Wiki
Replies: 2
Views: 4752

Re: Wiki

We have actually had several requests to make this the next webinar that we do. Stay tuned on that one.
by cmcgehee
Mon Apr 10, 2017 8:04 am
Forum: Main Forum
Topic: Open Dental on Linux
Replies: 6
Views: 13199

Re: Open Dental on Linux

Our online manual will contain the most comprehensive guide to running a Linux server.
http://opendental.com/manual/linuxinstall.html
by cmcgehee
Thu Apr 06, 2017 6:44 pm
Forum: Main Forum
Topic: Perio Chart Voice Plugin
Replies: 46
Views: 124891

Re: Perio Chart Voice Plugin

1. Would it be possible to add a "Stop Listening" Command? To make the program stop listening, you can say "Goodbye Open Dental" or click the microphone button. 2. We could not get the program to recognize the word "plus" when trying to use it with FURCATION? Furcation values are always positive. T...
by cmcgehee
Thu Apr 06, 2017 1:52 pm
Forum: Advanced Topics
Topic: 17.1 Beta Exception
Replies: 5
Views: 8744

Re: 17.1 Beta Exception

I have committed the fix for this bug: "Having a hidden clinic caused UE in Patient Select window."
This will be released in 17.1.3.
Let us know if you find anything else amiss.
by cmcgehee
Thu Apr 06, 2017 1:10 pm
Forum: Main Forum
Topic: Unreadable characters after upgrade
Replies: 2
Views: 4582

Re: Unreadable characters after upgrade

Yes, this was a bug in our D-Codes tool in early versions of 16.3. If you upgrade to the a version later than 16.3.38 or 16.4.7 and run the D-Codes tool again, it will fix these characters.
by cmcgehee
Thu Apr 06, 2017 8:05 am
Forum: Advanced Topics
Topic: 17.1 Beta Exception
Replies: 5
Views: 8744

Re: 17.1 Beta Exception

That's really great that you can tell us the exact line where the code is breaking. I can tell that this is happening when at least one clinic is hidden. I'll work on getting this fixed.
by cmcgehee
Mon Apr 03, 2017 12:18 pm
Forum: Main Forum
Topic: Changing prescheduled provider
Replies: 17
Views: 35828

Re: Changing prescheduled provider

I would recommend signing up for support and calling in about this. It will be much easier to troubleshoot if we can connect to your computer and see what's going on.
by cmcgehee
Mon Apr 03, 2017 11:12 am
Forum: Main Forum
Topic: Changing prescheduled provider
Replies: 17
Views: 35828

Re: Changing prescheduled provider

You probably want to leave that one unchecked. When checked, the status for all patients in this operatory will be set to 'prospective' (in the Edit Patient Information window).
by cmcgehee
Mon Apr 03, 2017 10:42 am
Forum: Main Forum
Topic: Changing prescheduled provider
Replies: 17
Views: 35828

Re: Changing prescheduled provider

Sounds like you need to change the provider and/or hygienist on your operatories. Go to Setup -> Appointments -> Operatories, then double-click on the operatory and change the provider and the hygienist.
by cmcgehee
Mon Apr 03, 2017 8:59 am
Forum: Main Forum
Topic: Changing prescheduled provider
Replies: 17
Views: 35828

Re: Changing prescheduled provider

I think you can solve this by changing the Default Insurance Billing Provider. To do this, go to Setup -> Practice and on the right side select the appropriate radio button (Default Practice Provider, Treating Provider, or Specific Provider).
by cmcgehee
Sat Apr 01, 2017 1:45 pm
Forum: Main Forum
Topic: Electronic Attachment Vendors
Replies: 12
Views: 20438

Re: Electronic Attachment Vendors

We have contacted Renaissance and verified that we do have to send our claims from Open Dental to Renaissance in a custom format. What Renaissance is saying is that when they send claims to the insurance companies, they use the X12 format. However, when we send our claims to Renaissance, we have to ...
by cmcgehee
Thu Mar 30, 2017 9:43 am
Forum: Main Forum
Topic: Set Up Custom Patient Fields
Replies: 2
Views: 4676

Re: Set Up Custom Patient Fields

It turns out we added the Setup toolbar button in 16.4. We do our best to keep the documentation current with the beta version, but that has the unfortunate effect of sometimes causing the documentation to be inaccurate for the current stable version. To add patient fields to the Patient Information...
by cmcgehee
Tue Mar 28, 2017 2:52 pm
Forum: Developers
Topic: Hook Request - Practice Genius
Replies: 2
Views: 7142

Re: Hook Request - Practice Genius

These hooks have been added to 16.4.30 and 17.1.1. I changed Plugins.HookAddCode(null, "FormApptEdit.butDelete_Click_end", AptCur); to Plugins.HookAddCode(this, "FormApptEdit.butDelete_Click_end", AptCur); in case someone comes along later and wants to use fields on FormApptEdit. In FormPatientEdit,...
by cmcgehee
Tue Mar 28, 2017 12:17 pm
Forum: Main Forum
Topic: How to Backup
Replies: 5
Views: 10056

Re: How to Backup

On any paid account with Dropbox they do keep file versions for the past 30 days at minimum, so you would probably be okay if a virus hit. In order to be HIPAA compliant with Dropbox, you will need a Dropbox Business account and you will have to sign a Business Associate Agreement.
by cmcgehee
Tue Mar 28, 2017 8:54 am
Forum: Main Forum
Topic: How to Backup
Replies: 5
Views: 10056

Re: How to Backup

To clarify our stance on SyncToy, we recommend it as a way to replicate folders when you want to have your images available at multiple locations (useful when replicating MySQL). It is not an effective way to backup your database for the exact reason you mentioned: If a cryptovirus hits your system,...
by cmcgehee
Mon Mar 27, 2017 12:34 pm
Forum: Main Forum
Topic: List of patients for Diagnosed Procedure Codes
Replies: 3
Views: 6741

Re: List of patients for Diagnosed Procedure Codes

Thanks for the reply - I like that but Im also trying to send marketing material to anyone Ive treated with a removable prosthesis, just cant find a way to pull that report. If you're simply looking for a list of patients that have had a certain procedure completed, you can use the built-in Procedu...
by cmcgehee
Mon Mar 27, 2017 12:30 pm
Forum: Main Forum
Topic: appointment text messaging confirming
Replies: 4
Views: 7704

Re: appointment text messaging confirming

This manual page has extensive instructions on setting up automatic reminder texts:
http://www.opendental.com/manual/ereminderssetup.html
by cmcgehee
Mon Mar 27, 2017 12:27 pm
Forum: Main Forum
Topic: How to Backup
Replies: 5
Views: 10056

Re: How to Backup

SyncToy should be able to copy files that are in use by MySQL or OD. What do the errors say when you encounter them?

We do have a list of automated backup solutions that can be used with Open Dental (SyncToy is on the list):
http://opendental.com/manual/backupsonline.html
by cmcgehee
Mon Mar 27, 2017 9:20 am
Forum: Main Forum
Topic: Changing prescheduled provider
Replies: 17
Views: 35828

Re: Changing prescheduled provider

Ariel.Ballinger wrote:What is open Dental's Phone Number?
That would be 503-363-5432.
by cmcgehee
Thu Mar 23, 2017 2:29 pm
Forum: Main Forum
Topic: DIY Paperless forms advice
Replies: 1
Views: 3637

Re: DIY Paperless forms advice

Our Facebook group has had several conversations about YAPI and Open Dental forms: https://www.facebook.com/groups/OpenDentalUsers.
You'll have to send a request to join, but once you're in, searching for YAPI produces fruitful results.
by cmcgehee
Thu Mar 23, 2017 10:10 am
Forum: Main Forum
Topic: Changing prescheduled provider
Replies: 17
Views: 35828

Re: Changing prescheduled provider

If you call into Open Dental support, we can reassign future appointments to the new hygienist.
by cmcgehee
Wed Mar 22, 2017 10:32 am
Forum: Main Forum
Topic: Electronic Attachment Vendors
Replies: 12
Views: 20438

Re: Electronic Attachment Vendors

Huh that's interesting. For the last 10 years, our bridge to Renaissance has required a custom non-X12 format. Perhaps in the last couple of years they began accepting X12 claims electronically, and we have not been aware of this. We'll look into this more and post back on this forum.
by cmcgehee
Tue Mar 21, 2017 12:32 pm
Forum: Main Forum
Topic: Insurance payment not finalized error message
Replies: 8
Views: 19778

Re: Insurance payment not finalized error message

Query #958 get most offenders but not all. To also get partial payments that are not finalized, run #971: /*971 List of partial payments that need finalized.*/ /*The results of this query are the partial payments that need finalized for the message box when clicking the Reports menu in Open Dental.*...
by cmcgehee
Mon Mar 20, 2017 10:02 am
Forum: Main Forum
Topic: Electronic Attachment Vendors
Replies: 12
Views: 20438

Re: Electronic Attachment Vendors

Regarding Tesia, I would like to say that we have been informed that Renaissance will be phasing out Tesia. They will be transitioning Tesia's users to a custom Renaissance format that does not have data validation within Open Dental.
by cmcgehee
Thu Mar 16, 2017 3:20 pm
Forum: Main Forum
Topic: Auto adjust code when I change # of surfaces
Replies: 7
Views: 10708

Re: Auto adjust code when I change # of surfaces

We updated the program so that there is another warning stating that the auto codes tool will disassociate procedure button in 16.4.27. Unfortunately, this won't help you with the procedure buttons that already had their auto codes wiped.
by cmcgehee
Thu Mar 16, 2017 12:46 pm
Forum: Main Forum
Topic: Auto adjust code when I change # of surfaces
Replies: 7
Views: 10708

Re: Auto adjust code when I change # of surfaces

There probably are other users who would like the dialog window to not come up. If there are enough users who don't want the window to come up, we can program it to do that. However, the only way for us to know if people want that is if they vote for a feature request. So you could submit a feature ...
by cmcgehee
Thu Mar 16, 2017 8:29 am
Forum: Main Forum
Topic: Matching procedure codes to email/addresses
Replies: 1
Views: 3017

Re: Matching procedure codes to email/addresses

I think we'll need a bit more detail on what you're trying to do to be able to help out. It sounds like you're asking for a report that shows procedure completed and the email and address of the patient who had the procedures completed?