Search found 5745 matches
- Wed Mar 21, 2012 11:01 am
- Forum: Main Forum
- Topic: Same patient database, different location
- Replies: 8
- Views: 7601
- Wed Mar 21, 2012 10:57 am
- Forum: Main Forum
- Topic: Best Provider for eClaims?
- Replies: 25
- Views: 38942
Re: Best Provider for eClaims?
Not quite. The original clearinghouse was Envoy. It has become Emdeon. A certain number of claims undoubtedly still go through them. But many other companies have been working hard over many years to get direct connections in place. I've never seen exact numbers published, and it can be hard to judg...
- Wed Mar 21, 2012 7:21 am
- Forum: Advanced Topics
- Topic: updating billingtype and feesched
- Replies: 2
- Views: 5000
Re: updating billingtype and feesched
I'm ok with it as long as you make sure the values you are setting to are valid and as long as you have tested in your test database.
- Tue Mar 20, 2012 1:46 pm
- Forum: Advanced Topics
- Topic: How To Customize Statement?
- Replies: 3
- Views: 6753
Re: How To Customize Statement?
That's feature request #1133, and it's much easier for us to add.
- Mon Mar 19, 2012 2:42 pm
- Forum: Advanced Topics
- Topic: Extract Daily Schedule
- Replies: 4
- Views: 8572
Re: Extract Daily Schedule
So you sound like more of an IT person than a programmer. When I think about connecting to a database, I think about what tools my language (C#, Java, etc) has for connecting to the database. It sounds like you want a program instead. The program you would use is called the MySQL client. It is mysql...
- Mon Mar 19, 2012 2:34 pm
- Forum: Main Forum
- Topic: Import Insurance Carriers
- Replies: 1
- Views: 2613
Re: Import Insurance Carriers
The carriers get added as you add insurance plans to each patient. Yes, you fill the plan information in one by one unless you are converting an existing database. This would be another example of why a database conversion would be useful in spite of all the old patients.
- Mon Mar 19, 2012 2:33 pm
- Forum: Main Forum
- Topic: Obsolete sheets
- Replies: 11
- Views: 7887
Re: Obsolete sheets
I'm afraid you've lost me again. There isn't any "hidden" field for sheets. There's also no hidden button in Setup/Sheets.
- Sun Mar 18, 2012 3:22 pm
- Forum: Main Forum
- Topic: Obsolete sheets
- Replies: 11
- Views: 7887
Re: Obsolete sheets
That sounds really easy to me. Or are you saying that you already manually attached a referral slip to dozens of referrals and that it would be too much work to detach them. We didn't really anticipate someone attaching a referral slip to more than one referral source.
- Sat Mar 17, 2012 4:43 pm
- Forum: Advanced Topics
- Topic: X-Charge issues I've come across
- Replies: 7
- Views: 13113
Re: X-Charge issues I've come across
1. Why not give users local admin for each workstation? http://www.opendental.com/manual/networkusers.html It doesn't open up any security holes that I can think of since they don't actually get any domain admin privileges. 2. You can either install X-charge to something like C:\xcharge. Or you migh...
- Sat Mar 17, 2012 4:38 pm
- Forum: Main Forum
- Topic: Best Provider for eClaims?
- Replies: 25
- Views: 38942
Re: Best Provider for eClaims?
That's fine.
- Sat Mar 17, 2012 4:34 pm
- Forum: Main Forum
- Topic: Obsolete sheets
- Replies: 11
- Views: 7887
Re: Obsolete sheets
Why can't you just detach it from the referrals that it's attached to? Then, you can delete it.
- Sat Mar 17, 2012 4:31 pm
- Forum: Main Forum
- Topic: Connecting to OD from outside the office
- Replies: 15
- Views: 13214
Re: Connecting to OD from outside the office
I think it simulates mouse input through a USB. So I don't see why not, but I haven't tested it. Patients won't have one, though, if that's what you're asking.
- Fri Mar 16, 2012 2:56 pm
- Forum: Main Forum
- Topic: Task Popup Bug
- Replies: 7
- Views: 6228
Re: Task Popup Bug
I think that's already been fixed. 7.9 is getting pretty old. The current stable version is 12.0. The thinking is that a message to a group of users is probably not nearly as important as a message directed at on user. Your suggestion is request 2037. You've figured out how to use all 200 of your vo...
- Thu Mar 15, 2012 6:38 am
- Forum: Main Forum
- Topic: Obsolete sheets
- Replies: 11
- Views: 7887
Re: Obsolete sheets
Are you sure the message really says, "Can be deleted being used"? I'm going to have to wait to get to work to answer this because I need to test the behavior. But I think that referral forms might be attached to one or two referrals, and you just unattach them. But I can't figure out what medical h...
- Wed Mar 14, 2012 10:18 pm
- Forum: Advanced Topics
- Topic: rename image files
- Replies: 3
- Views: 6836
Re: rename image files
We used to call it documents. Then, we made a push to get more imaging features into it with the intent of being able to replace any other imaging software. That sort of fizzled out for a while because it was so hard, but the name is still there, constantly reminding us of the big plans we have for ...
- Wed Mar 14, 2012 7:25 pm
- Forum: Main Forum
- Topic: Perio Charting New Exam
- Replies: 1
- Views: 2699
Re: Perio Charting New Exam
You can spot probe just the sites you want and leave the rest of the sites blank. That's an accurate representation of what you did.
- Wed Mar 14, 2012 7:24 pm
- Forum: Main Forum
- Topic: Best Provider for eClaims?
- Replies: 25
- Views: 38942
Re: Best Provider for eClaims?
ClaimConnect.
- Wed Mar 14, 2012 7:23 pm
- Forum: Main Forum
- Topic: What is your "Oh no my server crashed" plan?
- Replies: 60
- Views: 324347
Re: What is your "Oh no my server crashed" plan?
We should try that line with our customers. It would sure save us a lot of time.Jay wrote:"You cannot expect me to figure out how you should set up your network/NIC/OS/router/antivirus (pick one)."
- Wed Mar 14, 2012 7:20 pm
- Forum: Main Forum
- Topic: Transitioning from Dentrix, reasonable staff training?
- Replies: 5
- Views: 9357
Re: Transitioning from Dentrix, reasonable staff training?
I would say operate at about 1/2 capacity for the first two days, then ramp it up to 3/4 for the next week or so. After that, you can see patients at the regular rate. But the staff will still feel like they're "behind" for at least a few more weeks until they have billing, claims, recall, etc under...
- Wed Mar 14, 2012 7:06 pm
- Forum: Main Forum
- Topic: Obsolete sheets
- Replies: 11
- Views: 7887
Re: Obsolete sheets
You want to delete a "sheetdef", which is like a template for a "sheet". Sheets get attached to patients, but not sheetdefs. So I don't think it would actually prevent you from deleting.
- Tue Mar 13, 2012 12:25 pm
- Forum: Main Forum
- Topic: scanned EOB image size question
- Replies: 4
- Views: 4372
- Tue Mar 13, 2012 8:48 am
- Forum: Main Forum
- Topic: Web version
- Replies: 23
- Views: 38123
Re: Web version
We already have an enterprise "version". See http://www.opendental.com/manual/multiplelocations.html We are simply adding even more options than we already have. Enterprise users can be very demanding and very specific about their needs. I'm not sure how complex of an answer you're looking for here,...
- Tue Mar 13, 2012 8:44 am
- Forum: Main Forum
- Topic: Two insurances fee schedules
- Replies: 4
- Views: 4855
Re: Two insurances fee schedules
OK. But I think Coordination of Benefits Model Regulation written by the NAIC, in Section 3 Paragraph A.5.(c) clarifies that detail and makes it clear that you are actually to charge the patient the higher of the two fees. The other fee schedule comes into play when calculating writeoff. Now, having...
- Tue Mar 13, 2012 8:40 am
- Forum: Main Forum
- Topic: Recall Trigger Inconsistencies
- Replies: 6
- Views: 6038
Re: Recall Trigger Inconsistencies
No, it's not supposed to change the recall type or interval automatically. But I supposed that the way you worded it is a reasonable approach to automation. That's the first time I've heard it quite like that. I just added it to the feature requests as 2311 so that we wouldn't forget about it.
- Tue Mar 13, 2012 8:37 am
- Forum: Main Forum
- Topic: Task List - Also Posted on Dental Town Forum
- Replies: 4
- Views: 6864
Re: Task List - Also Posted on Dental Town Forum
We made improvements last year to help prevent staff from accidentally marking a task done. We use tasks VERY heavily here, so I feel confident that that's not a problem.
- Tue Mar 13, 2012 8:35 am
- Forum: Advanced Topics
- Topic: rename image files
- Replies: 3
- Views: 6836
Re: rename image files
I agree. That's a good feature request.
- Mon Mar 12, 2012 7:05 pm
- Forum: Main Forum
- Topic: Recall Trigger Inconsistencies
- Replies: 6
- Views: 6038
Re: Recall Trigger Inconsistencies
The staff does need to properly set the desired recall interval for each patient. I can't even quite imagine how we could properly guess what the interval might be if nobody sets it. I guess one possible feature request would be a tool that helps you change the interval for many patients all at the ...
- Mon Mar 12, 2012 6:41 pm
- Forum: Main Forum
- Topic: Two insurances fee schedules
- Replies: 4
- Views: 4855
Re: Two insurances fee schedules
You would lower the fee you charge just because the secondary insurance has a lower UCR fee? I don't understand. Are these both PPOs, then? The bottom of this page http://www.opendental.com/manual/cob.html describes a situation with dual PPOs. It seems to be very similar to what you are asking, and ...
- Mon Mar 12, 2012 6:30 am
- Forum: Main Forum
- Topic: Questions on QuickBooks Bridge - Integration
- Replies: 4
- Views: 4713
Re: Questions on QuickBooks Bridge - Integration
No, the whole reason for using an accounting system is to keep track of how much money is in your checking account. When using OD accounting, a single deposit gets sent, just like with the QB bridge. The only difference is that with OD accounting, it will synchronize a deleted deposit as well. I'm n...
- Sun Mar 11, 2012 8:07 pm
- Forum: Main Forum
- Topic: Feature request: medical history tracking.
- Replies: 17
- Views: 15743
Re: Feature request: medical history tracking.
That's #1268, and it's VERY popular. Currently 5th from the top.
- Sun Mar 11, 2012 8:00 pm
- Forum: Main Forum
- Topic: Any Former Dentrix users?
- Replies: 5
- Views: 14687
Re: Any Former Dentrix users?
Took them long enough. It will help in some areas of the program, but their database is still poorly optimized for SQL. It will take a number of revisions for the benefits to become apparent. They still have a tangle of little windows to navigate through. They still don't have their original program...
- Sun Mar 11, 2012 7:54 pm
- Forum: Main Forum
- Topic: The Scheduling Institute
- Replies: 18
- Views: 42532
Re: The Scheduling Institute
Yes, they are the same readers as for credit cards. Just converts magnetic information into characters. The computer treats it just like someone typed in the characters. Cards should be very cheap.
- Sun Mar 11, 2012 6:56 pm
- Forum: Main Forum
- Topic: Any Former Dentrix users?
- Replies: 5
- Views: 14687
Re: Any Former Dentrix users?
Our online forms management is good. Our appointment notifications are weak and would probably require a third party vendor, especially for text messages. But we have a number of third party vendors to pick from, and the integration is very good because we encourage and help the third party vendors ...
- Sat Mar 10, 2012 4:18 pm
- Forum: Main Forum
- Topic: Questions on QuickBooks Bridge - Integration
- Replies: 4
- Views: 4713
Re: Questions on QuickBooks Bridge - Integration
1. I don't think that's a restriction on our part, but I can't imagine why you would want to make a deposit into any account that was not an asset. 2/3. I wouldn't want to see 10 transactions, would you? 4. The short answer is that we couldn't quickly figure out how. Comment added to manual. 5. Soun...
- Sat Mar 10, 2012 1:59 pm
- Forum: Main Forum
- Topic: Task List - Also Posted on Dental Town Forum
- Replies: 4
- Views: 6864
Re: Task List - Also Posted on Dental Town Forum
No, not yet. We suggest using a note on the Appointments screen for that.
- Sat Mar 10, 2012 10:06 am
- Forum: Main Forum
- Topic: Prescription Template - Three New Fields
- Replies: 2
- Views: 3482
Re: Prescription Template - Three New Fields
http://www.opendental.com/manual/rxsetup.html
You will mostly only use the Allergy button, which has been there for a few years. It lets you create alerts when writing an Rx that the patient might be allergic to.
You will mostly only use the Allergy button, which has been there for a few years. It lets you create alerts when writing an Rx that the patient might be allergic to.
- Sat Mar 10, 2012 9:46 am
- Forum: Main Forum
- Topic: The Scheduling Institute
- Replies: 18
- Views: 42532
Re: The Scheduling Institute
How about a faster way of logging on? Swipe cards could take the place of username/password for non-admin users. For admin users we should still force typing in a password. So click once to log off (skip if already auto logged off), then swipe to log on. Two short steps. Feature request #2306.
- Sat Mar 10, 2012 9:36 am
- Forum: Main Forum
- Topic: Can this be used in open dental for charting?
- Replies: 10
- Views: 9915
Re: Can this be used in open dental for charting?
I think that means that you install it, and then you right click on the .exe and change the settings so that it uses XP mode.
- Fri Mar 09, 2012 6:12 pm
- Forum: Main Forum
- Topic: Walkout statement
- Replies: 2
- Views: 3393
Re: Walkout statement
No, this seems to be specific to Canada. We just now mostly finished it, but we'll have to wait until Monday morning to review and post it. It will be in version 12.1 because it seems to be so critical.
- Fri Mar 09, 2012 6:09 pm
- Forum: Main Forum
- Topic: Feature request: medical history tracking.
- Replies: 17
- Views: 15743
Re: Feature request: medical history tracking.
If we're going to copy it, we'll at least need a few screenshots. Some medical history improvements were made recently. How are those working out for you? Medications now have start and stop dates so that you can filter out the inactive meds. Problems have status and start/stop dates. And allergies ...
- Thu Mar 08, 2012 9:25 pm
- Forum: Advanced Topics
- Topic: Chairside charting with Tablet PC?
- Replies: 9
- Views: 17950
Re: Chairside charting with Tablet PC?
There are clear disposable films that can be applied.
- Thu Mar 08, 2012 9:24 pm
- Forum: Advanced Topics
- Topic: Web version progress
- Replies: 22
- Views: 36052
Re: Web version progress
We're keeping it in mind, obviously. But I think it would come later. We would want to release it as soon as we had something workable rather than waiting. On the other hand, this is very different than building a program from scratch, because we already have this incredibly rich database, and we al...
- Thu Mar 08, 2012 4:37 pm
- Forum: Main Forum
- Topic: PDF Postman and MS Outlook
- Replies: 27
- Views: 36152
Re: PDF Postman and MS Outlook
It looks like we could do the same thing directly, without the need for Outlook or PDF Postman. It's just a password protected PDF.
- Thu Mar 08, 2012 3:40 pm
- Forum: Main Forum
- Topic: The Scheduling Institute
- Replies: 18
- Views: 42532
Re: The Scheduling Institute
We are only a few days from adding long-needed functionality to the audit trail.... it will allow you to see a running history of who made changes to each appointment. not unless you seriously upgrade the audit trail or i dont understand the audit trail. The information i need is to be able to know...
- Thu Mar 08, 2012 3:31 pm
- Forum: Main Forum
- Topic: Feature request: medical history tracking.
- Replies: 17
- Views: 15743
Re: Feature request: medical history tracking.
Feature requests are described at
http://www.opendental.com/manual/featurerequests.html
More formalized medical history: 511
Percentage discounts in Adjustments: 622
So no, neither of those has been done yet.
http://www.opendental.com/manual/featurerequests.html
More formalized medical history: 511
Percentage discounts in Adjustments: 622
So no, neither of those has been done yet.
- Wed Mar 07, 2012 10:33 pm
- Forum: Main Forum
- Topic: Appointment Search Button Not Working
- Replies: 4
- Views: 4327
Re: Appointment Search Button Not Working
It probably is related to the conversion. Whatever it is, as soon as we figure it out, we can enhance the program so that it won't spin like that without any kind of message.
- Wed Mar 07, 2012 8:54 pm
- Forum: Main Forum
- Topic: Appointment Search Button Not Working
- Replies: 4
- Views: 4327
Re: Appointment Search Botton Not Working
Does the provider have a schedule entered?
- Wed Mar 07, 2012 8:48 pm
- Forum: Main Forum
- Topic: quickbooks question
- Replies: 10
- Views: 10256
Re: quickbooks question
Yes, in version 12.1. http://www.opendental.com/manual/quickbooks.html
- Wed Mar 07, 2012 8:45 pm
- Forum: Main Forum
- Topic: The Scheduling Institute
- Replies: 18
- Views: 42532
Re: The Scheduling Institute
We are only a few days from adding long-needed functionality to the audit trail. It's not that hard for us to do, and it will allow you to see a running history of who made changes to each appointment. So I would say to avoid the dummy codes.
- Wed Mar 07, 2012 6:28 am
- Forum: Main Forum
- Topic: I want to bill secondary insurance but not primary
- Replies: 2
- Views: 3520
Re: I want to bill secondary insurance but not primary
I believe you can go into the procedure and delete the primary estimate at the bottom of the window. If not, then create a dummy primary claim. Also, the "Do not bill insurance" is per insurance. So in the procedure edit window at the bottom, I believe you could also double click on the primary esti...
- Wed Mar 07, 2012 6:22 am
- Forum: Main Forum
- Topic: scanned EOB image size question
- Replies: 4
- Views: 4372
Re: scanned EOB image size question
Verified. Added to bug list.
- Mon Mar 05, 2012 7:15 pm
- Forum: Main Forum
- Topic: Problem Restoring Backup
- Replies: 6
- Views: 6174
Re: Problem Restoring Backup
I don't know. I would suspect MySQL permissions. http://www.opendental.com/manual/passwordsmysql.html Parallels shouldn't behave any differently than any other Windows installation, so I don't really thing it's related to Parallels. You used our installer for MySQL. Were you logged in as an Admin?
- Mon Mar 05, 2012 7:11 pm
- Forum: Main Forum
- Topic: DON'T Show Photo On Certain Views
- Replies: 3
- Views: 4356
Re: DON'T Show Photo On Certain Views
There is a request for customizing the popups. I don't have the number handy. It would be interesting to have a default customization as well as a way to override per appointment view.
- Mon Mar 05, 2012 10:53 am
- Forum: Main Forum
- Topic: Problem Restoring Backup
- Replies: 6
- Views: 6174
Re: Problem Restoring Backup
Is the error message about "read only" happening when you close OD or when you relaunch it. If it's the former, that sounds totally harmless.
- Mon Mar 05, 2012 6:39 am
- Forum: Advanced Topics
- Topic: Claim Form default missing
- Replies: 3
- Views: 6326
Re: Claim Form default missing
Sorry, I don't understand your description of the problem. What does "I reassign claim form" mean? What does "only use the default one for Canada" mean? Your entire message is cryptic to me.
- Sat Mar 03, 2012 9:30 am
- Forum: Main Forum
- Topic: quickbooks question
- Replies: 10
- Views: 10256
Re: quickbooks question
Jason will answer that question on Monday morning.
- Sat Mar 03, 2012 9:29 am
- Forum: Main Forum
- Topic: digital radiography
- Replies: 22
- Views: 70394
Re: digital radiography
No, the XDR sensors work directly with XDR software, and Open Dental has a great bridge to XDR software.
- Sat Mar 03, 2012 9:28 am
- Forum: Main Forum
- Topic: Question for upgrading to 12.0.22
- Replies: 3
- Views: 4417
Re: Question for upgrading to 12.0.22
You probably do have it installed already. You could verify by going to Control Panel, Programs and Features. It will be listed under Micrsoft .NET Framework 4. You can verify this remotely. It will already be installed if you are doing your Windows updates.
- Sat Mar 03, 2012 8:40 am
- Forum: Main Forum
- Topic: What is your "Oh no my server crashed" plan?
- Replies: 60
- Views: 324347
Re: What is your "Oh no my server crashed" plan?
Use CrashPlan to make backups to another computer in the office (in addition to offsite and archive). Have MySQL preinstalled on the other computer, but not running. When the server goes down, restore the opendental database to the correct location, and start MySQL. This takes approximately 5 minute...
- Fri Mar 02, 2012 9:41 pm
- Forum: Main Forum
- Topic: Problem Restoring Backup
- Replies: 6
- Views: 6174
Re: Problem Restoring Backup
How did you "restore your backup"? Are you talking about manually moving files around, using our internal tool, or using some other tool?
- Thu Mar 01, 2012 6:43 pm
- Forum: Main Forum
- Topic: PDF Postman and MS Outlook
- Replies: 27
- Views: 36152
Re: PDF Postman and MS Outlook
Regardless of any feature requests, I suspect that we will need to do something like this before 2013 in order to pass the next round of EHR certification. Secure communications is going to be a big part of EHR.
- Thu Mar 01, 2012 2:50 pm
- Forum: Main Forum
- Topic: PracticeWorks vs Open Dental
- Replies: 4
- Views: 5268
Re: PracticeWorks vs Open Dental
Sorry, I don't know why I didn't get a response. I'm expanding my search.
- Wed Feb 29, 2012 3:25 pm
- Forum: Main Forum
- Topic: How can I delete a patient - duplicates?
- Replies: 3
- Views: 6902
Re: How can I delete a patient - duplicates?
It's easier to just archive the patient and be done with it. But if you really must delete it:
Assign the insurance to the patient.
Delete any ins plan adjustments at the upper right.
Change the subscriber to someone else, ok.
Drop the ins.
Delete the patient.
Assign the insurance to the patient.
Delete any ins plan adjustments at the upper right.
Change the subscriber to someone else, ok.
Drop the ins.
Delete the patient.
- Wed Feb 29, 2012 9:06 am
- Forum: Main Forum
- Topic: PDF Postman and MS Outlook
- Replies: 27
- Views: 36152
Re: PDF Postman and MS Outlook
Easy maybe. But I don't know about super easy. We've never tried anything quite like that, so you never know.
- Wed Feb 29, 2012 9:04 am
- Forum: Main Forum
- Topic: Can't run envelopes or bills anymore?
- Replies: 4
- Views: 4516
Re: Can't run envelopes or bills anymore?
Just use the free Adobe Reader that everyone uses. There's only one choice.
- Wed Feb 29, 2012 6:11 am
- Forum: Main Forum
- Topic: EHR questions
- Replies: 16
- Views: 13006
Re: EHR questions
SET @FromDate='2010-01-01' , @ToDate='2010-03-31'; /* Percent of appointments by insurance carrier, add the medicaid percentages for a time period to determine EHR eligibility (this query works for current Open Dental users as well as post conversion and trial conversions: if there was no claim for ...
- Wed Feb 29, 2012 6:08 am
- Forum: Main Forum
- Topic: quickbooks question
- Replies: 10
- Views: 10256
Re: quickbooks question
No, I think you can continue to use one income account like you have been. That's how we assumed everyone was going to do it.
- Wed Feb 29, 2012 6:06 am
- Forum: Main Forum
- Topic: Can't run envelopes or bills anymore?
- Replies: 4
- Views: 4516
Re: Can't run envelopes or bills anymore?
I'm not sure, but it seems like installing Adobe Reader would be the next troubleshooting step.
- Tue Feb 28, 2012 10:18 pm
- Forum: Main Forum
- Topic: quickbooks question
- Replies: 10
- Views: 10256
Re: quickbooks question
Oh, sure. It never occurred to me to do it that way. I always had one income account. We'll start on it right away.
- Tue Feb 28, 2012 10:14 pm
- Forum: Main Forum
- Topic: Open Dental Email
- Replies: 17
- Views: 14777
Re: Open Dental Email
#2279 approved.
- Mon Feb 27, 2012 7:33 am
- Forum: Main Forum
- Topic: Daily, Monthly, Yearly Income Reports
- Replies: 1
- Views: 2577
Re: Daily, Monthly, Yearly Income Reports
No. That's just the way it was designed. Each report servers slightly different purposes.
- Mon Feb 27, 2012 7:32 am
- Forum: Main Forum
- Topic: Electronic Rx
- Replies: 2
- Views: 3020
Re: Electronic Rx
That page is up-to-date. We have selected our electronic Rx service provider, and we have laid some groundwork in preparation for the integration. But phase 1 of the EHR standards didn't technically require a functional eRx feature. So we focussed on getting the certification rather than adding usef...
- Mon Feb 27, 2012 7:26 am
- Forum: Main Forum
- Topic: Open Dental Email
- Replies: 17
- Views: 14777
Re: Open Dental Email
Ah, well that just sounds like a simple feature request to add another menu item to that dropdown. When you click on it, it would let you pick any referral source, even if they weren't attached to the patient yet.
- Sun Feb 26, 2012 6:10 pm
- Forum: Main Forum
- Topic: Unexpected Behavior in Date Field
- Replies: 1
- Views: 2514
Re: Unexpected Behavior in Date Field
Thanks. Fixed for 12.1.
- Sun Feb 26, 2012 4:20 pm
- Forum: Main Forum
- Topic: Open Dental Email
- Replies: 17
- Views: 14777
Re: Open Dental Email
Is the specialist attached to the patient as a referral? You wouldn't see anything in that dropdown list otherwise. I don't think anything changed in this area in the latest version.
- Sun Feb 26, 2012 4:19 pm
- Forum: Main Forum
- Topic: Connecting to OD from outside the office
- Replies: 15
- Views: 13214
Re: Connecting to OD from outside the office
I just now finally got around to enhancing this page
http://www.opendental.com/manual/multiplelocations.html
with 15 diagrams. You should take a look at it.
http://www.opendental.com/manual/multiplelocations.html
with 15 diagrams. You should take a look at it.
- Sat Feb 25, 2012 10:32 am
- Forum: Main Forum
- Topic: Connecting to OD from outside the office
- Replies: 15
- Views: 13214
Re: Connecting to OD from outside the office
Robert,
There is no problem with the way you are doing it. That's not the slower "direct connection" that I was talking about. That's very similar to GoToMyPC, which I recommend in this case simply because he's having trouble with the VPN. GoToMyPC doesn't require a VPN.
There is no problem with the way you are doing it. That's not the slower "direct connection" that I was talking about. That's very similar to GoToMyPC, which I recommend in this case simply because he's having trouble with the VPN. GoToMyPC doesn't require a VPN.
- Sat Feb 25, 2012 10:28 am
- Forum: Main Forum
- Topic: Open Dental Email
- Replies: 17
- Views: 14777
Re: Open Dental Email
Right. The feature request system doesn't literally determine what features we add. For one thing, we guide the feature requests by editing, approving, rewording, etc. And we try hard to understand why users are asking for a particular feature rather than taking it at face value. But the constant in...
- Sat Feb 25, 2012 7:03 am
- Forum: Advanced Topics
- Topic: Mac: Parallels vs VMware Fusion?
- Replies: 16
- Views: 29159
Re: Mac: Parallels vs VMware Fusion?
Just so there's no confusion, we do fully support running updates from any workstation.
- Sat Feb 25, 2012 7:01 am
- Forum: Advanced Topics
- Topic: Extract Daily Schedule
- Replies: 4
- Views: 8572
Re: Extract Daily Schedule
Yes. Any MySQL connector will work if you let the user specify connection details like database name, username, and password. Are you trying to synch the appointments to another server? We specifically support that, so I can give you more details if that's the goal.
- Fri Feb 24, 2012 8:59 pm
- Forum: Main Forum
- Topic: Open Dental Email
- Replies: 17
- Views: 14777
Re: Open Dental Email
Request #97 is to show images as line items in Chart module. It has zero votes. #429 is to email html format instead of plain text with attachments. It has zero votes. There isn't yet a request for emails to show in the images/documents module. One nice thing about eventually having images show in C...
- Fri Feb 24, 2012 4:02 pm
- Forum: Main Forum
- Topic: Connecting to OD from outside the office
- Replies: 15
- Views: 13214
Re: Connecting to OD from outside the office
I meant it's a little sluggish on a direct connection to the database over a VPN. The way you describe it, you are trying to connect to a different class C subnet. As far as I know, that's not possible, because class C networks only allow connections within a single subnet. Seems much easier to just...
- Fri Feb 24, 2012 3:48 pm
- Forum: Main Forum
- Topic: Data Security
- Replies: 1
- Views: 3890
Re: Data Security
You can encrypt that folder in Windows. But then you need to change the user for the MySQL service to match the user under which the folder was encrypted. So that, combined with a physical lockdown of the server, will protect you from theft directly at the server. But the data also goes out over you...
- Fri Feb 24, 2012 3:44 pm
- Forum: Main Forum
- Topic: Open Dental Email
- Replies: 17
- Views: 14777
Re: Open Dental Email
The emails show in the Chart module. You can create a view for just e-mails if you wish.
I understand your second point. We're always working on making it better.
I understand your second point. We're always working on making it better.
- Fri Feb 24, 2012 3:43 pm
- Forum: Main Forum
- Topic: PracticeWorks vs Open Dental
- Replies: 4
- Views: 5268
Re: PracitceWorks vs Open Dental
I'm asking around right now.
- Thu Feb 23, 2012 6:28 pm
- Forum: Advanced Topics
- Topic: Mac: Parallels vs VMware Fusion?
- Replies: 16
- Views: 29159
Re: Mac: Parallels vs VMware Fusion?
I'm very skeptical. The first link has nothing to do with a limit on shared resources. Outbout TCP limit is totally unrelated. I'm quite certain that there is no way to beat the 10 connection limit; it's baked into Windows.
- Thu Feb 23, 2012 6:18 pm
- Forum: Main Forum
- Topic: Copy/Paste feature
- Replies: 7
- Views: 6817
Re: Copy/Paste feature
We weren't getting that much bloat when testing, just due to different samples. Anyway, it's feature request #2273.
- Thu Feb 23, 2012 5:24 pm
- Forum: Main Forum
- Topic: How to stop employee from changing their clock in/out time
- Replies: 4
- Views: 4885
Re: How to stop employee from changing their clock in/out ti
Added to manual.
- Wed Feb 22, 2012 1:56 pm
- Forum: Main Forum
- Topic: Copy/Paste feature
- Replies: 7
- Views: 6817
Re: Copy/Paste feature
I've added the following explanation to our manual: If you copy/paste an existing image that's already in Open Dental, the file size may get bloated, especially if it starts out as a gif. All such images get converted to jpg with zero compression, resulting in some bloat. The current recommendation ...
- Wed Feb 22, 2012 10:48 am
- Forum: Developers
- Topic: Hello, New Open Dental Developer
- Replies: 5
- Views: 8705
Re: Hello, New Open Dental Developer
Sounds good. I've always been surprised that so few people tackled automatic reports for their own use, based on third party software.
- Wed Feb 22, 2012 10:43 am
- Forum: Advanced Topics
- Topic: Mac: Parallels vs VMware Fusion?
- Replies: 16
- Views: 29159
Re: Mac: Parallels vs VMware Fusion?
Do a search on the internet on how to overcome the 10 user limit on WinXP-Pro. Really easy to do. Every such solution that I've ever found is really just a computer virus trying to con you into installing it. We didn't get a true server until we hit 30 computers. We got around the limit with a Linu...
- Wed Feb 22, 2012 10:42 am
- Forum: Advanced Topics
- Topic: How To Customize Statement?
- Replies: 3
- Views: 6753
Re: How To Customize Statement?
That's feature request #5.
- Wed Feb 22, 2012 10:40 am
- Forum: Advanced Topics
- Topic: Chairside charting with Tablet PC?
- Replies: 9
- Views: 17950
Re: Chairside charting with Tablet PC?
It works very well. Try it out with one, first, of course, to make sure you will like it.
- Wed Feb 22, 2012 10:40 am
- Forum: Main Forum
- Topic: Technical Feasibilities moving from Dentrix
- Replies: 1
- Views: 2984
Re: Technical Feasibilities moving from Dentrix
Even with Open Dental, it's easier to disregard security and just give everyone admin rights. But yes, you can use standard users for the most part. The following limitations apply: 1. The first time you run OD after installation, you will need to run as admin. 2. Updating the version of OD will req...
- Wed Feb 22, 2012 10:24 am
- Forum: Main Forum
- Topic: Web version
- Replies: 23
- Views: 38123
Re: Web version
We won't be using a single line of html. It is all GWT (which admittedly converts it to html). It's web programming nirvana compared to what I've tried in the past.
- Wed Feb 22, 2012 10:22 am
- Forum: Main Forum
- Topic: Upper/Lower vs Tooth Range - Procedure buttons
- Replies: 4
- Views: 4975
Re: Upper/Lower vs Tooth Range - Procedure buttons
Set up 4 simple procedure buttons, each using a single procedure code and no autocode.
- Wed Feb 22, 2012 10:21 am
- Forum: Main Forum
- Topic: Remaxis Error
- Replies: 9
- Views: 18384
Re: Remaxis Error
And have you verified that that path is actually valid on each of the computers? For example, maybe some of them have it in the "Program Files x86" folder instead. It's good that it's a local path (starts with C:). That was the main thing I wanted to verify. Also, try running Open Dental by right cl...
- Wed Feb 22, 2012 10:17 am
- Forum: Main Forum
- Topic: Scanning document default settings
- Replies: 9
- Views: 8375
Re: Scanning document default settings
The first thing I should have suggested was to make sure the scanner was connected by USB and not ethernet. That's a very common source of problems for scanners and printers.
- Wed Feb 22, 2012 10:15 am
- Forum: Main Forum
- Topic: Connecting to OD from outside the office
- Replies: 15
- Views: 13214
Re: Connecting to OD from outside the office
Do not open a port on your router that points to your database. There's no way to secure that, even if you set your router to only accept connections from one specific IP address. The IP can be spoofed by anyone. You will need a VPN. Also, OD is sluggish in that configuration, and it's actually more...
- Tue Feb 21, 2012 5:06 pm
- Forum: Advanced Topics
- Topic: Mac: Parallels vs VMware Fusion?
- Replies: 16
- Views: 29159
Re: Mac: Parallels vs VMware Fusion?
Go with the Dell. But the server doesn't need to be expensive. The Windows Server software only adds about $500 to the cost. Or, if you really can't stomach the $500, then get Windows 7 which has a limit of 20.
- Tue Feb 21, 2012 5:03 pm
- Forum: Main Forum
- Topic: Pocedures not billed to insurance list is too long!
- Replies: 4
- Views: 4762
Re: Pocedures not billed to insurance list is too long!
When drtech talks about deleting estimates, he means to double click on the procedure to open up the edit window. Then, at the bottom, double click to open the estimate, and then delete it.
- Tue Feb 21, 2012 5:02 pm
- Forum: Main Forum
- Topic: default fee schedule
- Replies: 1
- Views: 2592
Re: default fee schedule
You must have edited your providers. The fee schedule is attached to the provider. And in your practice setup window, you can pick the default provider.
- Tue Feb 21, 2012 5:00 pm
- Forum: Main Forum
- Topic: Upper/Lower vs Tooth Range - Procedure buttons
- Replies: 4
- Views: 4975
Re: Upper/Lower vs Tooth Range - Procedure buttons
As best as I can remember, we do not yet have that level of automation. You would create two different procedure buttons, one for upper and one for lower.
- Tue Feb 21, 2012 4:58 pm
- Forum: Main Forum
- Topic: After updating to 11.1 confirmation color is gone
- Replies: 6
- Views: 6247
Re: After updating to 11.1 confirmation color is gone
I don't think so, but I'll keep it in mind.
- Mon Feb 20, 2012 9:05 am
- Forum: Main Forum
- Topic: Pocedures not billed to insurance list is too long!
- Replies: 4
- Views: 4762
Re: Pocedures not billed to insurance list is too long!
Right. When you go to the Family module for one of these patients, are you sure there's no insurance plan entered? It might be time to call us to show us what you mean. I've never heard of this before.
- Mon Feb 20, 2012 8:57 am
- Forum: Main Forum
- Topic: Concerning Sheets/forms and Audit Trail
- Replies: 2
- Views: 3239
Re: Concerning Sheets/forms and Audit Trail
I show sheet security as having been implemented back in version 7.3. The name of the permission is SheetEdit, and it includes date restrictions. It looks like what happened is that we forgot to implement entries in the audit trail for this permission. So I'm going to call this a bug and it should b...
- Sun Feb 19, 2012 2:20 pm
- Forum: Main Forum
- Topic: Remaxis Error
- Replies: 9
- Views: 18384
Re: Remaxis Error
I really do need the exact path that you are using to launch DXStart.exe as it is shown in our Program Link edit window. That is a very basic piece of data that has a lot of ramifications.
- Sat Feb 18, 2012 2:03 pm
- Forum: Main Forum
- Topic: Multi-page scanners
- Replies: 8
- Views: 16483
Re: Multi-page scanners
4. Right. We don't support that style of "multi-page" scanning. 6. We've changed the behavior on whether you can pick a scanner or not. There's no such thing as a "default" scanner in Windows. We only realized recently that this might be a problem, and we haven't located a way yet to allow setting y...
- Sat Feb 18, 2012 1:58 pm
- Forum: Main Forum
- Topic: scanned EOB image size question
- Replies: 4
- Views: 4372
Re: scanned EOB image size question
I don't know. I haven't run across that. The default zoom for any scan is to fit to the screen. And we don't have percentage zoom yet. It's not small because of extra white space due to the way it scanned, is it? For example, did it scan to an 8 1/2 x 14? One trick you might try is to crop it slight...
- Sat Feb 18, 2012 1:55 pm
- Forum: Main Forum
- Topic: Clock in/out in audit trail
- Replies: 1
- Views: 2386
Re: Clock in/out in audit trail
Not all permissions result in audit trail entries. But for this action, there's not even an applicable permission. The existing permissions are for things like preventing users from accessing each other's time cards. There is no permission for making an entry on a time card; everyone is allowed to d...
- Thu Feb 16, 2012 4:32 pm
- Forum: Main Forum
- Topic: Tracking patient's history of cancellations
- Replies: 3
- Views: 3981
Re: Tracking patient's history of cancellations
Broken appointments are adjustments. Those usually show in blue, but can be changed. You can make adjustments any color you want. It's done from Setup, Definitions.
- Thu Feb 16, 2012 4:29 pm
- Forum: Main Forum
- Topic: Scanning document default settings
- Replies: 9
- Views: 8375
Re: Scanning document default settings
One of our programmers thinks that if you change the settings by going through the Windows Control Panel, that the settings will stick instead of being forgotten. Let us know if that works for you.
- Thu Feb 16, 2012 10:15 am
- Forum: Main Forum
- Topic: Statements
- Replies: 3
- Views: 3729
Re: Statements
Not currently. Either way would be a feature request.
- Thu Feb 16, 2012 9:48 am
- Forum: Main Forum
- Topic: Tracking patient's history of cancellations
- Replies: 3
- Views: 3981
Re: Tracking patient's history of cancellations
Broken appointments generate adjustments in the Account. So currently, the best way to get a feel for it is to look in the account. We need to add a feature to properly track broken appointments.
- Thu Feb 16, 2012 9:47 am
- Forum: Main Forum
- Topic: Statements
- Replies: 3
- Views: 3729
Re: Statements
Because that's what's easily accessible from the database. There's already an invisible field on each appointment that gives the summary description, automatically generated when you set the appointment. It's most useful to the staff, but might be somewhat useful to the patient. I agree it would be ...
- Wed Feb 15, 2012 7:30 pm
- Forum: Developers
- Topic: Heuristic Virus
- Replies: 3
- Views: 9588
Re: Heuristic Virus
We've been using Kasperski for the last year or so with outstanding results.
- Wed Feb 15, 2012 7:16 pm
- Forum: Main Forum
- Topic: Remaxis Error
- Replies: 9
- Views: 18384
Re: Remaxis Error
But what's the path that you are using to launch DXStart.exe. In other words, in our Program Link edit window, what is the path of the file to open?
- Wed Feb 15, 2012 7:10 pm
- Forum: Main Forum
- Topic: Scanning document default settings
- Replies: 9
- Views: 8375
Re: Scanning document default settings
I don't personally scan every day, so I can't quite remember the behavior. Are you saying that you used to be able to save some sort of default? I don't think I remember that.
- Wed Feb 15, 2012 7:08 pm
- Forum: Main Forum
- Topic: Posted payment plan payment to account, can't correct it.
- Replies: 4
- Views: 4626
Re: Posted payment plan payment to account, can't correct it
Yes, that's the usual suggested workaround, but the original post indicated that that was not easy to do for some reason.
- Wed Feb 15, 2012 7:07 pm
- Forum: Main Forum
- Topic: EHR questions
- Replies: 16
- Views: 13006
Re: EHR questions
Yes, that version is certified. You would need to stick with 11.0.x. But if you won't use it for a few more months, we might have certified a later version by then. Offices don't report back to us whether they got paid or not, so we don't really know. But it seems very straightforward, as long as yo...
- Wed Feb 15, 2012 7:03 pm
- Forum: Main Forum
- Topic: Microsoft word or Open office
- Replies: 3
- Views: 4093
Re: Microsoft word or Open office
Word has deep support for scripting with VB. OOo does not. Feel free to find me the documentation for producing a single merged letter automatically with OOo. I've never been able to locate such documentation, and I suspect that it's not possible.
- Tue Feb 14, 2012 10:07 pm
- Forum: Main Forum
- Topic: Posted payment plan payment to account, can't correct it.
- Replies: 4
- Views: 4626
Re: Posted payment plan payment to account, can't correct it
Maybe a payment of $0 with 2 splits on it, one for -200 to the regular account, and the other for 200 to the payment plan?
- Tue Feb 14, 2012 10:05 pm
- Forum: Advanced Topics
- Topic: Web version progress
- Replies: 22
- Views: 36052
Re: Web version progress
Of course, but it would be a separate program. We've clearly tried a number of approaches to patient portals over the years. I'm hoping that the technology we're using for this web version will be useful for our next attempt at a patient portal as well.
- Tue Feb 14, 2012 12:42 pm
- Forum: Main Forum
- Topic: Issues with sheets
- Replies: 4
- Views: 4893
Re: Issues with sheets
Got it. OK, so there are two solutions:
1. Upgrade to 12.0 where we made improvements in this area.
or
2. Make your logo a much larger image, like 8 1/2" x 11", with most of it white. You see, in older versions the boxes get drawn onto that image, so it has to be bigger.
1. Upgrade to 12.0 where we made improvements in this area.
or
2. Make your logo a much larger image, like 8 1/2" x 11", with most of it white. You see, in older versions the boxes get drawn onto that image, so it has to be bigger.
- Tue Feb 14, 2012 12:39 pm
- Forum: Main Forum
- Topic: Copy/Paste feature
- Replies: 7
- Views: 6817
Re: Copy/Paste feature
I have put down the copy/paste bloat as a bug. As for the cropping, no, the file size will remain the same. You see, we don't actually alter the existing image for fear of losing detail. We instead store the crop rectangle x,y,width,height in the database and only show you that part of the existing ...
- Tue Feb 14, 2012 12:28 pm
- Forum: Main Forum
- Topic: Microsoft word or Open office
- Replies: 3
- Views: 4093
Re: Microsoft word or Open office
They both work if doing a letter merge to multiple patients. Only Word works if doing the merge for a single patient.
- Tue Feb 14, 2012 8:46 am
- Forum: Main Forum
- Topic: Insurance Rollover Maximums
- Replies: 5
- Views: 5489
Re: Insurance Rollover Maximums
Well that's lucky. We didn't design it with negative numbers in mind. I've added that to the manual so that we don't accidentally break it in the future.
- Tue Feb 14, 2012 8:37 am
- Forum: Main Forum
- Topic: Printing weekly patient schedule
- Replies: 7
- Views: 6021
Re: Printing weekly patient schedule
After looking into it, I think the date range for the week shows at the top of the printout, but the day of the month does not show at the top of each column. We're adding that.
- Tue Feb 14, 2012 8:32 am
- Forum: Main Forum
- Topic: After updating to 11.1 confirmation color is gone
- Replies: 6
- Views: 6247
Re: After updating to 11.1 confirmation color is gone
Yes, it's a one time annoyance after that particular update. We would probably try harder to avoid that annoyance if we had to do it over. It resulted in too many support phone calls. The reason for it is that it will now remember your appt view on a per-workstation basis.
- Tue Feb 14, 2012 8:29 am
- Forum: Developers
- Topic: Default scroll for appointments
- Replies: 3
- Views: 7308
Re: Default scroll for appointments
But my point is that you still won't notice. Not unless we make the scroll jump every time you switch from day to day. And that behavior sounds very annoying. It sounds like the solution is to put a note in at 8 to remind you the someone's coming earlier. I use that strategy for personal evening and...
- Tue Feb 14, 2012 8:28 am
- Forum: Advanced Topics
- Topic: Web version progress
- Replies: 22
- Views: 36052
Re: Web version progress
Either, but not both.
- Sun Feb 12, 2012 1:51 pm
- Forum: Advanced Topics
- Topic: Web version progress
- Replies: 22
- Views: 36052
Re: Web version progress
This wouldn't be something that you would accidentally turn on. You would need to explicitly set it up on the server. Cross-site scripting isn't really an issue here since all the data will come from the same server as the program itself. I think it would be very unusual to have your browser securit...
- Sun Feb 12, 2012 11:34 am
- Forum: Advanced Topics
- Topic: Web version progress
- Replies: 22
- Views: 36052
Web version progress
We are finally done with the first bit of programming for the web version. It's not much, but I did want to show it so that people could see the potential and so they would know we were still working hard on it. http://www.opendental.com/ForumImages/webVersion1.jpg This is entirely HTML/CSS/JavaScri...
- Sun Feb 12, 2012 11:31 am
- Forum: Main Forum
- Topic: Availability and usage in Oz
- Replies: 14
- Views: 20383
Re: Availability and usage in Oz
Oh, sorry. I think it will automatically install the US database for you. It will sense that you are not in Canada, based on your Windows country settings, so the only appropriate database remaining would be the US database. The trial version comes with dummy codes instead of US codes, anyway, so th...
- Sun Feb 12, 2012 11:19 am
- Forum: Main Forum
- Topic: Remaxis Error
- Replies: 9
- Views: 18384
Re: Remaxis Error
What is the path that you are using to launch DXStart.exe. In other words, in our Program Link edit window, what is the path of the file to open? Did you add the line in the Dimaxis.ini file as described in our instructions? http://www.opendental.com/manual/bridgeplanmeca.html If Dimaxis.ini doesn't...
- Sun Feb 12, 2012 11:11 am
- Forum: Main Forum
- Topic: Printing weekly patient schedule
- Replies: 7
- Views: 6021
Re: Printing weekly patient schedule
Right. But as far as the dates not showing, that might just be a bug that we are not aware of. I'll have someone look into it.
- Sun Feb 12, 2012 11:10 am
- Forum: Main Forum
- Topic: digital radiography
- Replies: 22
- Views: 70394
Re: digital radiography
Apteryx software is good for when you want to use multiple sensor types and only have one image database. But your existing images would need to be converted over to Apteryx, and also XDR sensors might not be a good fit with Apteryx. You would need to contact Apteryx for that information.
- Sun Feb 12, 2012 11:07 am
- Forum: Main Forum
- Topic: Potential Open Dental User
- Replies: 3
- Views: 4480
Re: Potential Open Dental User
Running a computer is simply part of being business owner. Yes, there's a learning curve for everyone. But if you and your staff can't become somewhat computer literate, then your business will suffer and you will be less profitable. Open Dental is the easiest dental software on the market to operat...
- Sun Feb 12, 2012 11:01 am
- Forum: Main Forum
- Topic: Fee Schedules
- Replies: 3
- Views: 4691
Re: Fee Schedules
1. You can rename the .txt file to a .xls file, and it will open automatically in Excel, with no import needed.
2. Export from one office, and share the fee schedule with your other two offices.
2. Export from one office, and share the fee schedule with your other two offices.
- Sun Feb 12, 2012 10:59 am
- Forum: Developers
- Topic: Default scroll for appointments
- Replies: 3
- Views: 7308
Re: Default scroll for appointments
Before we get to that, I would like to ask why it matters. They will open the program ONE time in the morning, and from then on, the scroll will not jump to 8.
- Thu Feb 09, 2012 7:59 pm
- Forum: Main Forum
- Topic: Delete Patient Field Defs
- Replies: 1
- Views: 2616
Re: Delete Patient Field Defs
Well, just go find that patient, and delete the value from them. Then, you can delete the Patient Field Def.
- Thu Feb 09, 2012 7:57 pm
- Forum: Main Forum
- Topic: Breaking appointments and rebooking
- Replies: 5
- Views: 5917
Re: Breaking appointments and rebooking
Leaving it in place as broken isn't too bad. We've made improvements that take this into consideration. The biggest improvement was when we added the ability to grab the procedures from the first appointment when scheduling the second appointment.
- Thu Feb 09, 2012 7:54 pm
- Forum: Main Forum
- Topic: Copy/Paste feature
- Replies: 7
- Views: 6817
Re: Copy/Paste feature
That seems like a bug we might have fixed a few versions ago. What version are you using?
- Wed Feb 08, 2012 10:42 am
- Forum: Developers
- Topic: Images module exception
- Replies: 1
- Views: 4331
Re: Images module exception
Fixed. Thanks.
- Wed Feb 08, 2012 8:50 am
- Forum: Main Forum
- Topic: Android tablet possibly working with OD?
- Replies: 3
- Views: 4745
Re: Android tablet possibly working with OD?
That looks like is should work fine except for the signature. I think the tablet will interpret a signature attempt as a drag/scroll, causing the whole screen to move.
- Wed Feb 08, 2012 8:47 am
- Forum: Main Forum
- Topic: Fee Schedules
- Replies: 3
- Views: 4691
Re: Fee Schedules
You can view 3 of them side by side in the Procedure Codes window http://www.opendental.com/manual/procedurecodes.html I don't see a quick and easy way to print out 3 of them side by side. One option would be to use the export button at the lower left of the window above. That would give you one fee...
- Tue Feb 07, 2012 11:33 am
- Forum: Main Forum
- Topic: When will someone re-appear on Recall List?
- Replies: 10
- Views: 10409
Re: When will someone re-appear on Recall List?
If you've checked everything on that list thoroughly, then we can get a copy of your database and start escalating it on our end. We can track down that specific patient in debug mode.
- Tue Feb 07, 2012 10:56 am
- Forum: Main Forum
- Topic: Electronic Explanation of Benefits
- Replies: 1
- Views: 2847
Re: Electronic Explanation of Benefits
Of course. When it's electronic, it's called an Electronic Remittance Advice (ERA). It's at the very top of the priority list, and we added a number of features in the last version to provide a foundation for ERAs. That's why we have the batch insurance payments, and we also have a place to scan in ...
- Tue Feb 07, 2012 10:52 am
- Forum: Main Forum
- Topic: When will someone re-appear on Recall List?
- Replies: 10
- Views: 10409
Re: When will someone re-appear on Recall List?
On the recall list page http://www.opendental.com/manual/recalllist.html we provide a section called, "Reasons why a patient might not show on the list". You should probably start with that. If it turns out that we need to add another reason to the list, let us know. The plan is to eventually incorp...
- Mon Feb 06, 2012 2:35 pm
- Forum: Advanced Topics
- Topic: Capabilities of inventory management tool
- Replies: 1
- Views: 4161
Re: Capabilities of inventory management tool
That's feature request #371.
- Mon Feb 06, 2012 2:22 pm
- Forum: Main Forum
- Topic: Time lock on existing appointments
- Replies: 7
- Views: 7979
Re: Time lock on existing appointments
It's request 210, in case anyone was wondering. It is fairly close to the top.
- Thu Feb 02, 2012 10:06 pm
- Forum: Main Forum
- Topic: My kiosk sucks!
- Replies: 4
- Views: 6150
Re: My kiosk sucks!
It's kind of convoluted for you, but it's not too bad for the patients, right? We always push hard to get "something" out there, and then we work on the rough edges over time. The good news is that you probably get used to it after a few days. But I do completely understand the complaint.
- Thu Feb 02, 2012 1:36 pm
- Forum: Main Forum
- Topic: Print or email Lab Slips - default settings
- Replies: 18
- Views: 18049
Re: Print or email Lab Slips - default settings
OK, I agree. I've added it to our list to change the behavior.
- Thu Feb 02, 2012 1:07 pm
- Forum: Main Forum
- Topic: howards video about linking PM software to quickbooks
- Replies: 44
- Views: 38093
Re: howards video about linking PM software to quickbooks
So I think he's saying if we just had a place in OD to put in those percentages, then we could display profit on each procedure. Sounds doable, but there would still be a lot of work involved.
- Thu Feb 02, 2012 12:56 pm
- Forum: Main Forum
- Topic: Issues with sheets
- Replies: 4
- Views: 4893
Re: Issues with sheets
What's not visible anywhere? The box outlines? What specific version are you using?
- Thu Feb 02, 2012 12:54 pm
- Forum: Main Forum
- Topic: My quick paste notes aren't working
- Replies: 9
- Views: 8190
Re: My quick paste notes aren't working
As far as I can tell, that feature has not been changed for a long time. A few changes were made in 12.1, but nobody's using that yet. So my best guess is that you accidentally changed your settings. The quick paste setup window is not intuitive. We will rewrite it when we have time. But for now you...
- Thu Feb 02, 2012 12:46 pm
- Forum: Developers
- Topic: Scheduler 15 minute Issue
- Replies: 1
- Views: 4534
Re: Scheduler 15 minute Issue
I bet it won't do that if you use a smaller screen. It's the expected behavior because of the size of the screen. The program doesn't remember "times" when switching between views. It instead remembers "scroll positions". It's a feature request to have it keep track of times when switching. In fact,...
- Wed Feb 01, 2012 8:56 am
- Forum: Main Forum
- Topic: Is there an employee scheduler ?
- Replies: 4
- Views: 4929
Re: Is there an employee scheduler ?
But the schedule does exactly that. Do you mean: 1. The days and times that they are scheduled to work? or 2. The days and times that they actually worked? Our scheduler clearly shows #1, and from the wording of the original question, that's exactly what he was asking about. It's in a grid that look...
- Wed Feb 01, 2012 8:43 am
- Forum: Main Forum
- Topic: Print or email Lab Slips - default settings
- Replies: 18
- Views: 18049
Re: Print or email Lab Slips - default settings
So nobody ever wants to email lab slips to the lab?
- Wed Feb 01, 2012 8:42 am
- Forum: Main Forum
- Topic: Expanding schedule with 15-minute blocks?
- Replies: 4
- Views: 5155
Re: Expanding schedule with 15-minute blocks?
If we set it to show only the hours the office is open (request 109), it fixes the blank area at the top nicely, but it doesn't solve the blank area at the bottom. For that, you adjust the rows per increment. Also, request #2236 would help a lot because changing the font size would stretch each row ...
- Wed Feb 01, 2012 8:33 am
- Forum: Main Forum
- Topic: Undelete Procedure?
- Replies: 2
- Views: 3539
Re: Undelete Procedure?
I understand. It's feature request 1730.
- Tue Jan 31, 2012 9:34 am
- Forum: Main Forum
- Topic: My quick paste notes aren't working
- Replies: 9
- Views: 8190
Re: My quick paste notes aren't working
11.1.what?
- Tue Jan 31, 2012 9:32 am
- Forum: Main Forum
- Topic: Is there an employee scheduler ?
- Replies: 4
- Views: 4929
- Mon Jan 30, 2012 11:17 am
- Forum: Main Forum
- Topic: Converting New Patient Form to Sheets
- Replies: 1
- Views: 3931
Re: Converting New Patient Form to Sheets
We've been putting most of our effort instead into adding more features to that part of the program to make it faster. We've shortened it from a 5 hour process to a 1 or 2 hour process. But that's for someone who does it all the time. The hardest part is converting your form into a gif or jpg. It in...
- Mon Jan 30, 2012 11:12 am
- Forum: Main Forum
- Topic: Print or email Lab Slips - default settings
- Replies: 18
- Views: 18049
Re: Print or email Lab Slips - default settings
We have looked into it. It's behaving exactly as designed. If you don't want it to try to email to the laboratory, then you should remove the email address from the laboratory edit window and put it in the note field, instead.
- Sat Jan 28, 2012 11:54 am
- Forum: Main Forum
- Topic: My quick paste notes aren't working
- Replies: 9
- Views: 8190
Re: My quick paste notes aren't working
What version are you using?
- Fri Jan 27, 2012 3:53 pm
- Forum: Advanced Topics
- Topic: ODBC connection over VPN
- Replies: 1
- Views: 4537
Re: ODBC connection over VPN
Yes, I connect to my db over vpn all the time. I have to use the ip address instead of computer name when specifying the db location. I have a VPN router which does take some fiddling to get to work.
- Fri Jan 27, 2012 3:51 pm
- Forum: Main Forum
- Topic: Email address in Appointment View
- Replies: 3
- Views: 4169
Re: Email address in Appointment View
Adding it to appt views is quite easy. Customizing popups is harder. It could go in either or both places.
- Fri Jan 27, 2012 8:21 am
- Forum: Main Forum
- Topic: Email setup issues
- Replies: 12
- Views: 30515
Re: Email setup issues
Great. Also added to our manual.
- Fri Jan 27, 2012 8:12 am
- Forum: Main Forum
- Topic: My quick paste notes aren't working
- Replies: 9
- Views: 8190
Re: My quick paste notes aren't working
Which window are you in? Which text box?
- Fri Jan 27, 2012 8:11 am
- Forum: Main Forum
- Topic: Email address in Appointment View
- Replies: 3
- Views: 4169
Re: Email address in Appointment View
See requests #1218 and #1846.
- Wed Jan 25, 2012 8:08 am
- Forum: Main Forum
- Topic: Web version
- Replies: 23
- Views: 38123
Re: Web version
Viewing radiographs/images should be very straightforward. Bridges.... not sure yet. Plugins will come later. This will, as usual, be open source. So until we get plugins, you would just alter the source code. Yes, the GUI is inferior to a Windows program. However, a lot of progress has been made ov...
- Tue Jan 24, 2012 9:48 pm
- Forum: Main Forum
- Topic: Print or email Lab Slips - default settings
- Replies: 18
- Views: 18049
Re: Print or email Lab Slips - default settings
I've added it to our internal todo list.
- Tue Jan 24, 2012 9:48 pm
- Forum: Main Forum
- Topic: Web version
- Replies: 23
- Views: 38123
Re: Web version
The reason we're doing it isn't so much for remote access. It's to be able to have a product for multi-location customers, especially the ones that want a hosted solution. They want no installation because they don't have time to install on 150 workstations. I suppose the staff could RDP in from eac...
- Tue Jan 24, 2012 5:51 pm
- Forum: Main Forum
- Topic: Web version
- Replies: 23
- Views: 38123
Web version
We have just begun aggressively building a web version of Open Dental. No promises that it will work out; we've tried before and failed. But I'm really excited at the possibility that we will succeed. We've decided that it will not be a multi-tenant database. In other words, each customer will be in...
- Tue Jan 24, 2012 5:39 pm
- Forum: Main Forum
- Topic: Group Notes
- Replies: 3
- Views: 4429
Re: Group Notes
A query could do it, but someone would need to write it. We offer that as a paid service, if you're interested in doing it that way.
- Mon Jan 23, 2012 6:19 am
- Forum: Main Forum
- Topic: Query
- Replies: 1
- Views: 2613
Re: Query
Did you spend some time looking through the query examples? There are over 500 to pick from. Don't forget that you can use the filter, and then use Ctrl-F to find a keyword like "encounter" on the list of results.
- Sun Jan 22, 2012 1:34 pm
- Forum: Main Forum
- Topic: How to hide/delete task lists
- Replies: 5
- Views: 8343
Re: How to hide/delete task lists
That would be a feature request.
- Sun Jan 22, 2012 1:34 pm
- Forum: Main Forum
- Topic: howards video about linking PM software to quickbooks
- Replies: 44
- Views: 38093
Re: howards video about linking PM software to quickbooks
More progress was made on Friday.
- Fri Jan 20, 2012 4:43 pm
- Forum: Main Forum
- Topic: Family Dental Insurance Benefits on Treatment Plan
- Replies: 1
- Views: 2706
Re: Family Dental Insurance Benefits on Treatment Plan
Sounds like a great feature request. Be sure to submit it so other people can see it, too.
- Fri Jan 20, 2012 4:40 pm
- Forum: Main Forum
- Topic: Moving confirmed appointments and Patient Statements
- Replies: 14
- Views: 11759
Re: Moving confirmed appointments and Patient Statements
I think that only works because of the recent improvements (within the last few years) that we made to let you grab procs from other appointments. If it's been working for you, then I guess it's ok. It's not how we train people to do it.
- Thu Jan 19, 2012 8:29 am
- Forum: Main Forum
- Topic: Moving confirmed appointments and Patient Statements
- Replies: 14
- Views: 11759
Re: Moving confirmed appointments and Patient Statements
We don't recommend leaving broken appts in place. You are at least detaching the procedures and then reattaching them to the new appt, right?
- Wed Jan 18, 2012 6:50 pm
- Forum: Main Forum
- Topic: could be a nice tablet/laptop
- Replies: 7
- Views: 7249
Re: could be a nice tablet/laptop
I have a T580 (10 inch). I love the compact size when traveling. But for in an office, I would go with a bigger one. One thing I love about Fujitsu is that they have a variety of models with white keyboards. Why anybody would make a keyboard in any color other than white is a total mystery to me.
- Wed Jan 18, 2012 6:48 pm
- Forum: Main Forum
- Topic: Moving confirmed appointments and Patient Statements
- Replies: 14
- Views: 11759
Re: Moving confirmed appointments and Patient Statements
It's request 1208, with zero votes. I agree 100% that it's annoying. But lack of automation isn't a bug. And that feature request is competing with thousands of other requests. I just changed the difficulty to 1, and due to the low difficulty, it is likely to get done sooner rather than later.
- Wed Jan 18, 2012 8:31 am
- Forum: Main Forum
- Topic: Searching for opening in an operatory
- Replies: 1
- Views: 2740
Re: Searching for opening in an operatory
That behavior is turned on in Setup, Modules, in the Appts tab. It will make sure that there is actually a hole in the schedule that fits, rather than just looking at the provider time bar.
- Wed Jan 18, 2012 8:28 am
- Forum: Main Forum
- Topic: howards video about linking PM software to quickbooks
- Replies: 44
- Views: 38093
Re: howards video about linking PM software to quickbooks
That's a question that we just can't possibly answer with any accuracy. It remains at the top of our priority list because I promised that it would, but that doesn't necessarily translate into a timeframe.
- Wed Jan 18, 2012 8:16 am
- Forum: Main Forum
- Topic: could be a nice tablet/laptop
- Replies: 7
- Views: 7249
Re: could be a nice tablet/laptop
I love my Fujitsu Lifebook. It's not thin, but it's very functional. Hospitals use a lot of hardware like this; they certainly don't use iPads. Intel is finally putting out some chips that will allow Windows tablets in an iPad form factor later this year.
- Wed Jan 18, 2012 8:07 am
- Forum: Main Forum
- Topic: Moving confirmed appointments and Patient Statements
- Replies: 14
- Views: 11759
Re: Moving confirmed appointments and Patient Statements
If you are talking about mailing statements, then that's totally different. The bulk billing part of Open Dental does have defaults that can be set. See the second screenshot at http://www.opendental.com/manual/billing.html
- Tue Jan 17, 2012 8:29 am
- Forum: Main Forum
- Topic: Moving confirmed appointments and Patient Statements
- Replies: 14
- Views: 11759
Re: Moving confirmed appointments and Patient Statements
This was never an issue in our dental office. I'll ask my old receptionist why not. Maybe because walkout statements were generally printed on demand, and those only show today.
- Mon Jan 16, 2012 7:12 pm
- Forum: Main Forum
- Topic: conditions showing on treatment plan
- Replies: 9
- Views: 7513
Re: conditions showing on treatment plan
I guess you're both Robert. We found the issue and are fixing it right now. The problem is only in the TP printing, not in the Chart module. They shouldn't behave differently, so that's what we're fixing.
- Mon Jan 16, 2012 7:11 pm
- Forum: Main Forum
- Topic: Moving confirmed appointments and Patient Statements
- Replies: 14
- Views: 11759
Re: Moving confirmed appointments and Patient Statements
2. It prints the same as it shows on the screen. So just change the Account view to be the way you want it to print by default.
- Sun Jan 15, 2012 6:13 pm
- Forum: Main Forum
- Topic: image display in chart module
- Replies: 7
- Views: 7627
Re: image display in chart module
The current mount framework is functional when capturing 4 BW from specific models of Suni sensors. It was designed to allow quite a bit of expansion beyond what it can currently do. There is no way to manually arrange 4 BW onto a new mount object yet other than when using the sensor capture.
- Sun Jan 15, 2012 4:46 pm
- Forum: Main Forum
- Topic: conditions showing on treatment plan
- Replies: 9
- Views: 7513
Re: conditions showing on treatment plan
Robert,
What version are you on?
What version are you on?
- Sat Jan 14, 2012 9:51 am
- Forum: Main Forum
- Topic: conditions showing on treatment plan
- Replies: 9
- Views: 7513
Re: conditions showing on treatment plan
It's now on our internal todo list to try to verify that behavior one way or the other.
- Fri Jan 13, 2012 11:12 am
- Forum: Main Forum
- Topic: How to hide/delete task lists
- Replies: 5
- Views: 8343
Re: How to hide/delete task lists
Just cut/paste the entire task list. As to where you paste it, create an empty task list somewhere, perhaps named Old. Then open that task list and right click in the big white space, and paste.
- Fri Jan 13, 2012 9:26 am
- Forum: Main Forum
- Topic: Finance charges to office not provider
- Replies: 3
- Views: 5060
Re: Finance charges to office not provider
I haven't tested it recently, but if the behavior isn't quite what you want, then it would need to be a feature request.
- Fri Jan 13, 2012 8:31 am
- Forum: Main Forum
- Topic: MS Outlook integration
- Replies: 4
- Views: 4635
Re: MS Outlook integration
Sure, it would be the default email client. We would just launch a URL "mailto:etc". At least that's how I envision it working.
- Fri Jan 13, 2012 8:05 am
- Forum: Main Forum
- Topic: Time lock on existing appointments
- Replies: 7
- Views: 7979
Re: Time lock on existing appointments
It is an extra click, but with a little effort, the staff could remember. They will realize immediately that they forgot when the time slider at the left jumps. The immediate feedback should train their brains very quickly. I agree that checked by default would be a nice feature, it's just that it's...
- Fri Jan 13, 2012 7:55 am
- Forum: Main Forum
- Topic: MS Outlook integration
- Replies: 4
- Views: 4635
Re: MS Outlook integration
You could add that as a feature request, and it wouldn't be too hard for us to do.
- Thu Jan 12, 2012 8:13 pm
- Forum: Main Forum
- Topic: Email setup issues
- Replies: 12
- Views: 30515
Re: Email setup issues
Great post. I'm going to add that information to our email setup page.