Open Dental

Jorgebon

Yes. Give the procedure you want to go first a priority of one and the other procedure a priority of two.
Jorge Bonilla, DMD

Jorgebon

Give the extraction a higher priority. You can set the priority in the tx plan module.
Jorge Bonilla, DMD

Jorgebon

That's right, use the split claim when they don't pay one or more procedures together with some they do pay in a single claim.
Jorge Bonilla, DMD

Jorgebon

Regarding the two original questions: Insurance may pay $0.00 or they may pay less than they are supposed to pay according to the contract. In either case you just enter the amount paid in the Ins Pay column when entering the payment into Open Dental. The balance owed can either be written off or ch...

Jorgebon

That depends on the contract with the insurance company. If it doesn't specifically say that you have to charge the contracted fees for non covered procedures, then you can charge your normal fees.
Jorge Bonilla, DMD

Jorgebon

You can specify a different percentage for individual codes using the "Other Benefits" box at the bottom of the "Edit Benefits" window. Double click the other benefits box and select NONE in category, enter D2950 in Proc code, and enter the correct percentage in Percent. What you tried to do by chan...

Jorgebon

You can save an image of the chart after your initial exam, and then whenever you think you may need a new chart saved. In actual practice, we use the progress notes to have a chronological sequence of changes in a patient's oral condition. The chart is used more as an indicator of the patient's pre...

Jorgebon

I just downloaded version 12.3 at home and started playing with the new medical history features. I really like the strategy for entering medications. The only suggestion I would have is that maybe in the future a drop down list of the medications in the database could be used to click and select. T...

Jorgebon

I uninstalled OD version 12.2.8 in my home computer (Windows Vista) and found that when I tried to re-intall it a message would come up as soon as the installation would start saying that the installation had stopped due to an error. Is this behavior normal? Luckily I had an old setup for version 6....

Jorgebon

It looks like all patients are in only one family. This is just a guess, but could it be that they are creating new patient records by clicking on the "ADD" icon in the Family module instead of going through the "Select Patient" button? The other thing that comes to mind is if this could be the resu...

Jorgebon

Yes and yes.
Jorge Bonilla, DMD

Jorgebon

Let's say a certain plan covers endodontics at 70%, except for endo on molars where it doesn't cover (0%). You enter 70 in the endo box in the "Edit benefits" window, then you go into the "other benefits" box by clicking ADD at the bottom of the box. Select Category - None. Enter D3330 in the "or Pr...

Jorgebon

You enter the fee schedule for the discount plan the same way you enter any other insurance company's fee schedule. You already know how to do that. The next step is when a patient comes for treatment, you will go into the family module and after entering all the patient's demographics, you click on...

Jorgebon

Go to SETUP, then Procedure Buttons. That's where you set up that king of thing.
Jorge Bonilla, DMD

Jorgebon

Yikes!! Check that all the fans are working so the server doesn't get too hot. The smell is probably from melting components on the old motherboard. I think you should be OK after you have the new motherboard and power supply working, unless the memory modules were fried. Hope all works out. Jorge B...

Jorgebon

I've got several different size monitors in my office. The ones I like the most are 20.5 in. widescreen, 1600 X 900 resolution.
Jorge Bonilla, DMD

Jorgebon

In that case you should make a primary claim with insurance A for $150, your contracted fee. Then you send a secondary claim to insurance B for any balance. The amount on the claim does not have to be your contracted fee. Since you have a fee schedule with insurance B that is lower, they will adjust...

Jorgebon

Six years worth of pure trial and error!!
Jorge Bonilla, DMD

Jorgebon

This can happen when the procedure has more than one insurance estimate. It can happen if the patient has two or more plans and it can happen if the patient has only one plan, but the insurance plan was entered after the procedure was treatment planned. To fix: go to the Account module and double cl...

Jorgebon

I suffered from back problems for many years. The solution in my case was getting operator stools with armrests.
Jorge Bonilla, DMD

Jorgebon

Do you mean that these are patients without insurance and pay cash? If they are they are not supposed to show up on this report. Something must be wrong in the way these patients were defined as non insured.
Jorge Bonilla, DMD

Jorgebon

That's strange, I have two HP multifunction printers/scanners and when I scan from the Images module in Open Dental a HP application scans the document. I can select color, grayscale or black and white and have several editing tools available before the image is saved in Open Dental. I have Open Den...

Jorgebon

When we started out with Open Dental I had an older assistant that had never even touched a computer and another one who was scared to death that she might mess something up. I knew I couldn't just start full blast with Open Dental from the first day. So I started up by downloading the trial version...

Jorgebon

When you set it to zero, the patient will reappear the next day.
Jorge Bonilla, DMD

Jorgebon

Place the next procedure in the planned appointment box. The front desk can then give the appointment.
Jorge Bonilla, DMD

Jorgebon

In our office, we added subcategories to be able to solve this kind of problem. Go to SETUP/INSURANCE CATEGORIES and add a category for codes 2900-2999 (we call it other restorative). Place it below the restorative category in the list, so it becomes a subcategory under restorative. Then when you go...

Jorgebon

Don't you just love insurance? I got an EOB a couple of weeks ago deducting $6.00 from a payment of $6.00 made in March 2011. Net paid is $0.00!!!
Jorge Bonilla, DMD

Jorgebon

You can add a custom field to the patient module by going to SETUP/PATIENT FIELD DEFS.
Jorge Bonilla DMD

Jorgebon

It will depend on the settings you have specified under SETUP/RECALL. If you want a patient to reappear in the recall list after a first recall, the number of days for it to reappear is specified there. The same thing can be specified for number of days after two or more reminders. If you want to se...

Jorgebon

If you make the note using the record of the patient that did not show up, you automatically have their name and the note is saved in their progress notes. Just click on the appointment, delete it, and then click on the "Make Appointment" button and choose "Note for patient". It would be even better...

Jorgebon

In our office we delete the broken appointment and place a patient note in the same time slot. That way you know it was a broken appointment and who had the appointment. You can write in the note if it was a no-show or if the patient had an excuse.
Jorge Bonilla, DMD

Jorgebon

I don't know anything about the OD command line feature. We use a backup software called Backup4all in our office. It's very economicallly priced and you can choose to backup whatever you want. The backup/restore feature in OD is more limited, but very usefull for taking a backup of the OD database ...

Jorgebon

You can contact me. I've been using Open Dental since 2005 in Mayaguez.
Jorge Bonilla, DMD

Jorgebon

If you mean an individual patient whose name you know, just open the patient's account module. Any claims in red mean they haven't been paid. If you mean all outstanding claims, you can use the "Outstanding insurance claims" report. It will show you the names of all patients that have unpaid claims....

Jorgebon

I've never had any insurance company require me to identify area of the mouth or tooth number in the limited exam code. They usually do require a narrative where we say what tooth or what area is involved.
Jorge Bonilla, DMD

Jorgebon

I was thinking that if it worked like the recalls window it would be much better. The window would stay in the background and easily accesible.
Jorge Bonilla, DMD

Jorgebon

That's a great idea. we will definitely do that until there's a better option.
Jorge Bonilla, DMD

Jorgebon

We've been using the "Batch Insurance" feature for entering payments for a few days now. The idea is very good but it still needs some work. The main complaint is that you have to close the window to get to a patient's account or chart module. This gets to be frustrating when you have a check for tw...

Jorgebon

Go to Lists/Procedure Codes in the Main menu. Then go to code D6010. Double click on the description. Make sure it has "Tooth" selected in the Treatment Area box.
Jorge Bonilla DMD

Jorgebon

There are two methods for creating notes for procedures in Open Dental. The first is the Default Note method and the second is the Autonote Method. The Default Note method is simplest to set up. You just go each procedure in List/Procedure Codes menu. You double click on a procedure and enter a defa...

Jorgebon

Will it switch automatically to the new 5010 version on January 1, or will we have to select it from a menu?
Jorge Bonilla, DMD

Jorgebon

I just learned from my clearinghouse (Inmediata) that there's a new version of x12 we have to use starting Jan 1, 2012. Are we ready for that? Any information on this?
Jorge Bonilla, DMD

Jorgebon

You could either use the note area under the chart or use the draw feature to draw an arrow or some other symbol directly on the tooth in the chart.
Jorge Bonilla DMD

Jorgebon

To make a text bold, go to the sheets setup and double click on the sheet you want to edit. Then double click on the text and a window will come up where you select the font and a checkbox where you select Bold.
Jorge Bonilla, DMD

Jorgebon

You can only select normal or Bold, but nothing else.
Jorge Bonilla, DMD

Jorgebon

Eureka! I found what the problem was. I went into safe mode without network and Open Dental ran fine. No errors at all. Then I tried Safe mode with networking and the errors came back. So I hit CTRL ALT DEL and made a list from the task manager of all the services and processes that ran while in Saf...

Jorgebon

I'm getting another error message:

Application: OpenDental.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 6F63F750 (6F160000) with exit code 80131506.

Jorge Bonilla, DMD

Jorgebon

This is the information that shows up in the computer management event log when Open Dental crashes. I tried to find information on the internet, but after trying a lot of the recommended solutions, the only thing left to do is reinstall Vista. So I decided to not do that and will continue to use th...

Jorgebon

I guess the preferred method will depend on the particular dentist's habits or workflow. At our office we make changes to the appointment and procedures while we treat the patient. When we finish, we make sure that what's yellow is what we did and we set the appointment complete. Later on I sign the...

Jorgebon

In version 7.9, go to Setup, Laboratories. Then double click on the lab and select Delete.
Jorge Bonilla, DMD

Jorgebon

More info: The problem happens inmediately after the splash screen appears. I have all the dotnets up to date and I have the arial font. I tried solving by disabling the aereo theme and going back to the Vista Basic theme, but that did not help. It can be solved by going to the properties in the pro...

Jorgebon

If anybody has this problem, right click on the Open Dental icon. Then go to properties and in the compatibility tab select "Disable visual themes". Open Dental will then startup without problems.
Jorge Bonilla, DMD

Jorgebon

I downloaded version 11.1 at home and had problems on startup. Most of the time it would stop and a message would say "Open dental has stopped working, searching for solution to problem". After some investigating I found that the problem happens only when running in the Aereo theme (Windows Vista). ...

Jorgebon

I have some Dells that have that feature. It can be deactivated in the Bios Setup. Look for a message on startup that says Press Fsomething to enter Bios Setup.
Jorge Bonilla, DMD

Jorgebon

I have some computers that are 32 bit and others that are 64 bit. they both work fine.
Jorge Bonilla, DMD

Jorgebon

It would be easier to import from the patient's images module. Just save the document normally, then go to the patient's images module and click the import icon.
Jorge Bonilla, DMD

Jorgebon

In our office we see it differently. We consider that the interest is a kind of finance charge for not paying on time, so we just enter what the insurance paid on the claim, including the interest. Then we add an adjustment as "Finance Charge" for the amount of interest paid. We don't assign it to a...

Jorgebon

You could make it point to Open Dental's main page.

Jorgebon

If you added the span correctly, go to the "edit insurance plan" window by double clicking on the plan in the family module. Now double click in the box where the insurance percentages show and a window called "edit benefits" will come up. This is where you enter percentages for most categories. The...

Jorgebon

You have to add the address fields to the query as follows: /*Treatment planned work totalled by patient with annual ins max, ins used and name of carrier*/ DROP TABLE IF EXISTS tempused; DROP TABLE IF EXISTS tempplanned; DROP TABLE IF EXISTS tempannualmax; CREATE TABLE tempused( PatPlanNum mediumin...

Jorgebon

There are some manuals you can get in a bookstore such as Border's. You can also google some websites that are helpful. The Open Dental website has hundreds of queries that you might find useful or may even edit to suit your needs. Go to the OD main page, click on the Search icon and enter Query exa...

Jorgebon

July is coming soon and that's when we inactivate old physical records and store them away to make space in our office. We still don't have digital x-rays so we have folders to file away the patient's radiographs. After five years we make a list, remove them, and store them in boxes a closet. I came...

Jorgebon

You could go into the setup/definitions menu and mark those folders to be viewable in the chart module.
Jorge Bonilla, DMD

Jorgebon

I can scan in color, Grayscale or B&W. The scans come out perfect. This may be an issue with your scanner software. I have an HP multifunction printer/scanner/copier. I scan directly from the images module and select the TWAIN compatible scanner. The HP software then opens up and scans the document....

Jorgebon

I was reading up on the criteria we would have to meet in order to qualify as "meaningful EHR users" and maybe get some of the incentive money. Everything was fine until I got to #8: (8) Record and chart changes in the following vital signs: (A) Height. (B) Weight. (C) Blood pressure. (D) Calculate ...

Jorgebon

Use the button labeled B/F.
Jorge Bonilla, DMD

Jorgebon

Double click on the procedure and see if you checked that it's an initial prosthesis or if it's a replacement.
Jorge Bonilla, DMD

Jorgebon

These work for me, all of them on Windows 7:
Nvidia GEForce 7300SE/7200GS
ATI Radeon HD 4350
ATI RS880 (integrated)
Then I have a Dell with an integrated Intel 4 series that will let me see the perio chart, but the image is choppy.
Jorge Bonilla DMD

Jorgebon

What version are you on? Do you have an "ADD" button in the "SHOW" tab to add different chart views?
Jorge Bonilla, DMD

Jorgebon

Yes. In the chart module, go to the "Show"tab in the upper right hand side. Create a chart view that does not include "Amount" and then use that view to print the notes.
Jorge Bonilla, DMD

Jorgebon

Too bad about the search patient new feature. I liked it better the way it was. It's more logical to get fewer results when you add more letters.
Jorge Bonilla, DMD

Jorgebon

Anybody else having problems with the change in the SELECT PATIENT search?
Jorge Bonilla, DMD

Jorgebon

It happens only with some patients that have several pages of notes. The last note in one of the pages either prints with the bottom part of the letters cut off or doesn't print the line at all. Jordan tells me that the bug was fixed for 7.8, so the problem is only temporary until you update. Jorge ...

Jorgebon

We updated to version 7.6.26 and my front office is telling me that the behavior of the SELECT PATIENT window has changed. They tell me that now the search results include more patients because when they enter a name or last name it will find anyone with the same letter combination anywhere in the n...

Jorgebon

I read your post and started looking for an utility that would convert text files to image files and found a free software program called Unicode Image Maker. I played with it a while and it works pretty good. For best results, you should first save your text document as a .rtf file. You then import...

Jorgebon

In the registration sheet we automatically get any information that was entered in the Family module into the sheet, but in the medical hx sheet I can't see any interation between what we enter in the medical part of the Chart module and the sheet. Is there a way to do this, or is this still in the ...

Jorgebon

I would like to send a logo or picture along with my name and address at the end of the e-mails that we send our patients from Open Dental. We use Gmail. Has anybody done this or know how?
Jorge Bonilla, DMD

Jorgebon

Go to Setup and then Insurance Categories. Now double click on the gray line that says "adjunctive". Verify that it says 100 for Default Percent.
Jorge Bonilla, DMD

Jorgebon

The only reason we set them to inactive is to let us know that the patient's old things (x-rays, documents, etc) have been stored away. Maybe we could leave them as active and add a field in the family module where we can mark them as "long time no see".
Jorge Bonilla, DMD

Jorgebon

My front desk people tell me they have a situation with the recalls. I don't know if this qualifies as a bug, an annoyance, or a request. They noticed that patients that had been inactive and then came back after a few years would have their recalls disabled. OD normally disables recalls for inactiv...

Jorgebon

Can you access the server from Windows (network neighborhood) from your computers and see shared folders and files?
Jorge Bonilla, DMD

Jorgebon

The new report is a great improvement over the old one. Just one thing that I think should be changed, the way it orders the outstanding claims. Right now it lists the claims by insurance company, but in random order. It would be nice if it was ordered by date of service or date of claim within each...

Jorgebon

I don't think OD can do #1, but you could request it as a new feature. Number 2 and 3 can be done. You would have to make a fee schedule for each of the patient categories. I would recommend naming each schedule something descriptive (such as VIP). Then you select the fee schedule you want to assign...

Jorgebon

The "pending" checkbox is used when you have entered part of the insurance definition but still have things you have to check with the insurance company or the patient. It doesn't do anything other than to let you know that you have something to do about the insurance definition. There's information...

Jorgebon

Some insurance companies have both a subscriber ID for the main subscriber and individual patient IDs for the dependent family members. The e claims format sends both numbers when they exist. The paper claim only has a space for the primary subscriber ID, but the Insurance companies that use depende...

Jorgebon

Yes, I use a Wacom tablet to sign progress notes. It's not useful for patient's signatures because you have to get used to signing on something were you don't see any ink and the area for signing is small. For a patient I would prefer one of the topaz pads that show what you write as you sign on it....

Jorgebon

Right.

Jorgebon

I place it in the box under the chart and in the progress note for the exam. I like to have them in the box so I can see if there's any change from one visit to the next.
Jorge Bonilla, DMD

Jorgebon

To sign with a pen tablet or a computer that has a pen or stylus, just use the pen as a mouse and move the cursor over the box where the signature goes. Do not select the SIGN TOPAZ button. Just write with the pen inside the box. You can see how this works with your regular mouse, but it's not easy ...

Jorgebon

OK, I got it now. It works.
Jorge Bonilla, DMD

Jorgebon

I have the same problem but can't get it to work. Here's a query I used to make a list of patients not seen in five years. How would I need to change it to make it work? SET @pos=0; SELECT @pos:=@pos+1 as 'Number Of Patients', patient.LName,patient.FName, Date_Format(MAX(procedurelog.ProcDate),'%m/%...

Jorgebon

Total PCs: 6
Distribution: 2 Front office, one each op (3), and one Dr's office.
Number dentists: 1 full time
All hard wired

Jorgebon

Feature 511 would be a great addition to OD. If anybody has any votes left they should consider this.
Jorge Bonilla, DMD

Jorgebon

Is this something that can be fixed with the database maintenance tool? I'm waiting for a fix on this before I update to 7.3.
Jorge Bonilla, DMD

Jorgebon

I have my doubts on the acceptance this will have among dentists. It looks like having access to the information will not be free for us providers. I think dentists will not have a good enough incentive to participate in this unless we are mandated by the federal government or the insurance companie...

Jorgebon

Yes, they come microperforated so it's easy to just pull them apart.
Jorge Bonilla, DMD
Edit: the printer is an HP, not a Brother. The Model number is P2035n

Jorgebon

I use recall cards from www.mbsdental.com, 4 per page. We've also used some from Medical Arts Press. We print them on a Brother Laserjet p2035n printer. They come out beautiful and all you have to do is stick the postage stamp on them and send them out.
Jorge Bonilla, DMD

Jorgebon

I went to a continuing ed on the topic a few days ago. The parameters that the federal government set to be a meaningful user and thus qualify for funds are basically impossibe for the average dentist to meet. Seems like nobody thought about dentists when they wrote this law.
Jorge Bonilla, DMD

Jorgebon

Go to Setup, Definitions, Image Categories and double click on the folder you want to appear in the Chart Module. Put a checkmark in the appropriate box.
Jorge Bonilla, DMD

Jorgebon

Jordan, has there been any news on this topic and what a dental practice management software must do to be certified by the federal government?
Jorge Bonilla, DMD

Jorgebon

Have you tried doing the following to avoid looking in the A-Z folder: Scan document into the "My Documents" folder from your non twain scanner, then import from the image module in Open Dental. If you ever need to find a document in the A-Z folder, select one of the patient's documents in the image...

Jorgebon

Are you using the Alt-PrtScn key combination to copy the screen image from the insurance company website? If you do that, all you have to do is paste it into the images module for the patient and it is copied as a JPG.
Jorge Bonilla, DMD

Jorgebon

I'll send you my e-mail address in a private message and then you can e-mail it to me.
Jorge Bonilla DMD

Jorgebon

I can translate your favorite form for you if you post it.
Jorge Bonilla, DMD

Jorgebon

Scan from Open Dental by going to the patient's image module and click on the icon for scan. Then select the scanner and scan the document. It will prompt you to select the images folder you want the document to be in.
Jorge Bonilla DMD

Jorgebon

Go to the main menu and look under Setup / Insurance Categories. You should find that onlays fall under restorative. That's why it gets calculated at the restorative percent. If you have an insurance plan that covers onlays at less than other basic restorative procedures, you have to decide on one o...

Jorgebon

Using the conditions option the way you describe is too much work. We just chart existing dental work and needed dental work. If there is anything I would like to add like open margin or whatever, it becomes part of the note for the procedure. For example, if a patient comes in with a fractured rest...

Jorgebon

Well, the way we have it worked out is my wife makes all the day to day decisions, and I get to decide on the important stuff like the war in Afghanistan, the trade deficit, and global warming.
Jorge Bonilla, DMD

Jorgebon

I have an even smaller office. Just me, my wife, and two employees. I have admin rights for my wife and I, and employee rights for the others.
Jorge Bonilla, DMD

Jorgebon

I think the difference is because the outstanding insurance report gives you the amount that was billed instead of the amount they really owe you. In most cases if you bill your regular fees to insurance, that amount will be higher than what they will pay you.
Jorge Bonilla, DMD

Jorgebon

I have version 7.0.32 at home and it works normally.

Jorgebon

I copied and pasted this from the Cigna D837 Companion Guide: "2. CIGNA limits the characters that are allowed in data elements to the following: The letters A through Z (upper case only) The digits 0 through 9 Spaces Decimal points in numeric fields defined with the decimal attribute A hyphen in da...

Jorgebon

Thanks Jordan. The patient number/claim number combo should work. I'm not sure if the clearinghouses accept the foward slash though. I guess it would be simple fix to remove it if they didn't.
Jorge Bonilla, DMD

Jorgebon

I keep thinking about this and the more I think the more problems I find. Imagine if after some time of using OD you want to look up claim number 5678. You may find that patient number 5678 has had forty claims, all with the same number. It doesn't help in making queries and reports and it makes it ...

Jorgebon

Jordan, I was reading the webpage and noticed that you are now using the the patient number for field CLM01 in eclaims. That got me to thinking because I know that many inscos use that number to identify claims when you call them to inquire about any problems with the claim. So I looked up Cigna's c...

Jorgebon

The install program that comes with Open Dental will help you do this easily. Read the instruction manual in the website as it will explain everything you need to do to have this type of installation.
Jorge Bonilla, DMD

Jorgebon

Right click the Open Dental program icon and select "run as administrator" to open the program when you are going to do a restore.
Jorge Bonilla, DMD

Jorgebon

Click on reports in the main menu and try out the report called "procedures" under the Daily group. You can select the range to include the time period you want and then group by procedure codes. The resulting report may be what you need.
Jorge Bonilla, DMD

Jorgebon

It's working fine in version 7.0.3. Maybe the difference from version 6.3 to the present versions is that you need to move the mouse and place the arrow over the Ins Rem box to get the numbers.
Jorge Bonilla, DMD

Jorgebon

I'm green with envy!
Jorge Bonilla, DMD

Jorgebon

Make it with a global default age in the recall setup, but have it so the plan definition in the family module can override the default. Maybe add something in the plan definition where we can enter the age at which the plan says we should start billing adult fluoride if it is covered. Jorge Bonilla...

Jorgebon

I added a windows 7 64 bit computer on my XP pro network. It works fine, except for scanning directly from the images module (version 6.7, I don't know about newer versions). When you set it up don't set it as a Homegroup. Those are for all windows 7 networks. You have to set it up to join your XP w...

Jorgebon

Using GotoMy PC or similar software is fine, but it's important that all OD users learn how to backup and restore their databases. It trains you for when your office server crashes and you need to get some other computer to take over as the server.
Jorge Bonilla, DMD

Jorgebon

Congrats. I'm glad you finally got it to work at home.
Jorge Bonilla, DMD

Jorgebon

To see what version you have go to the main menu and click Help, then click Update. The version will show in the update window. If the version you have at home is older than the one at the office, you can update at home or you can install the newer version using the Setup.exe in the AtoZ folder from...

Jorgebon

I have version 6.7.30 and windows 7 64 bit in one of my machines. I can do the backup from that machine without problems. One thing I did do that could be different was that I did the backup on an empty USB drive, so it was a completely new backup.
Jorge Bonilla, DMD

Jorgebon

I would also add that to get the correct date of the patient's last visit, you should make a small change in the SELECT line as follows: SELECT patient.LName, patient.FName, patient.Address, patient.Address2, patient.City, patient.State, patient.Zip, Date_Format(MAX(procedurelog.ProcDate),'%m/%d/%y'...

Jorgebon

I think your problem is in the correct setup of data paths. I think you better have OpenDental support have a look at your setup.
Jorge Bonilla, DMD

Jorgebon

I got a new server that's a windows 7 desktop. No problems at all. I have XP on the other computers. I find windows 7 to be probably the best version of windows I've seen.
Jorge Bonilla, DMD

Jorgebon

Jordan, This is the type of backup problem that worries me and that I mentioned in another thread. For those of us that have restored from backup, the process might seem logical and simple, but this is not the case of the average user. From what I gather the problem seems to be in entering the corre...

Jorgebon

I've been testing backup software for the past couple of weeks. The one I like the most is Backup4all. The professional version has about every feature you can think of. It costs about $50. It works on all versions of Windows, 32 and 64 bit. It also backs up open files, so that would solve your prob...

Jorgebon

Just one thing I didn't like, when you restore at home you have to restore everything instead of only the files that changed.
Jorge Bonilla, DMD

Jorgebon

OK, I backed up from my office server and then restored to my home laptop using Idrive software. It took a pretty long time since it was the first time. It should go faster when it backs up only the changed files. The restore was a bit tricky since the software assumes that you will be restoring to ...

Jorgebon

I'm trying out the IDrive software that is recommended on the web site. Should I stop the MySQL service when I restore at home?
Jorge Bonilla

Jorgebon

I read in the online manual that the backup/restore feature might be phased out because it doesn't have encryption. That's too bad, it's really nice to use for take home backups and it's very easy to restore at home. Other backup software would require that you manually stop the MySQL service before...

Jorgebon

To scan directly into Open Dental you go to the images module and click on one of the three buttons on top for either documents, x-rays , or pictures. If the scanner is TWAIN compliant, it should scan and the image will go in whatever category you choose. I learned the hard way that scanners can be ...

Jorgebon

Have you tried to scan from Open Dental with the Brother MFC7550?
Jorge Bonilla, DMD

Jorgebon

I need to buy a new multifunction printer because my old HP 7210 is not working right any more. I tried a Lexmark professional X7675 but the scanning was awful. It was real slow to scan and it would not scan in color from Open Dental, only in B&W and the image was terrible (faint). The only workarou...

Jorgebon

Try query 146 from the query examples.
Jorge Bonilla, DMD

Jorgebon

BINGO!!! I found the problem. I had the opendental forum on my favorites menu and it would take me to http://70.90.133.65 instead of the new server address at opendentalsoft.com. To fix the problem just delete the old open dental forum entry in the favorites menu and enter the forum through the main...

Jorgebon

I also have IE 8. I tried setting everything in the security tab and the privacy tab to default and it didn't solve the problem. I then went into the advanced tab and tried the reset button to bring all of Internet explorer's settings back to their original defaults. That didn't work either. Jordan,...

Jorgebon

I find that it stays logged in on my Windows XP computers, but not in my Vista computers. I have thenm set up exactly the same. The only difference is that Vista has an "enable protected mode" option in the internet security options.
Jorge Bonilla, DMD

Jorgebon

In the insurance plan definition window you can enter the age limit for fluoride to whatever age the plan says, but when I do that, it automatically enters a limit for the code for adult fluoride (1204). Shouldn't it be a limit in the age for child fluoride (1203)? The plans we see here usually limi...

Jorgebon

Vote for feature request 721, "Warning when entering a duplicate patient". Right now it only has one vote.
Jorge Bonilla, DMD

Jorgebon

I was having problems with the internet at the office so I have been updating at home and then taking the update program in a flash drive to the office and updating by running it in the server, and then running Open Dental in each workstation to update each one. This time, I upgraded from version 6....

Jorgebon

We click on "Break Appt" so it makes the entry in the Account module, then we delete the appointment and make a patient note that will appear in the progress notes.

Jorgebon

I received some information today about the "American Recovery and Reinvestment Act" that has as one of its provisions something called the "Health Information Technology for Economic and Clinical Health act" (HITECH Act) that promotes the use of electronic medical and dental records. It says that t...

Jorgebon

Make sure you send the form to those of us that don't get billed through the mail. I get my monthly fee charged automatically to my credit card.
Jorge Bonilla, DMD

Jorgebon

If you have to print the claim form and you can't always use signature on file, then the best thing would be to edit the claimform (or better yet make a copy of the claimform so you don't loose it). Delete the signature fields on this copy and your claimform will print with those fields blank. Your ...

Jorgebon

I see feature 261 has been completed. This was to add a breakdown of the insurance and patient portions at the procedure level. What version was this added to? I'm on 6.6.28 but don't see it .
Jorge Bonilla, DMD

Jorgebon

I tried to download a spanish translation but I get a message that says there is no translation available (version 6.6.28). I checked with the regional settings in Spanish for Mexico and Spain.
Jorge Bonilla, DMD

Jorgebon

Have you tried running the Database Maintenance?

Jorgebon

I think that I know what's happening because we had the same problem. The sequence of events is: 1. You make a planned appointment at the chair. 2. The front desk gives the patient an appointment for the same procedure, but doesn't choose the planned appointment line item, instead they go to "Create...

Jorgebon

I keep tooth shades and PSR scores.
Jorge Bonilla, DMD

Jorgebon

I believe the correct way to designate supernumeraries is by adding 50 to the tooth number. So a supernumerary wisdom tooth beside tooth 1 would be tooth 51.
Jorge Bonilla, DMD

Jorgebon

You can also double click on the procedure and in the "insurance estimates and payments" box, double click the line for the secondary insurance and then click on "do not bill to this insurance".
Jorge Bonilla

Jorgebon

The feature request for hiding graphics is number 182. It requests to bring back the "hide graphics" checkbox that we use to have in each procedure. Right now it only has two votes.
Jorge Bonilla, DMD

Jorgebon

You really don't need codes for multiples of the same thing. Just select all the tooth numbers that will have an implant and choose the implant code. If what you mean is if you can select a few numbers and have OD place the graphics for implant, abutment, and crown in one click, then you need to set...

Jorgebon

Yes, they work fine. I use an older model Wacom tablet with pen and mouse with the computer on my desk. I sign progress notes and draw on the tooth chart with it.
Jorge Bonilla, DMD

Jorgebon

The hide graphics feature is a checkbox in each procedure. We used to have it a few years ago when the chart wasn't as advanced as it is today. If selected, it would hide the graphic for the bridge only. All other graphics that you add such as implants and such would show. Please vote for this featu...

Jorgebon

Jordan,
Is there anything that can be done to get rid of all the spam that sprung up today on this forum?
Jorge Bonilla, DMD

Jorgebon

In OD, once you write a note and click OK, it's going to stay there forever. Even if you "delete" or "edit" a note, OD keeps all your notes forever (hidden) and even datestamps it. You can see that if you click on the Audit feature in one of the tabs on top of the progress notes. So, it's impossible...

Jorgebon

Yes, I had posted various icons that you can use at http://70.90.133.65/forum/viewtopic.php?f=1&t=947&start=0&st=0&sk=t&sd=a&hilit=icons . This is what I use for implants: http://i69.photobucket.com/albums/i77/jorgebon/th_Prefababutment.jpg http://i69.photobucket.com/albums/i77/jorgebon/th_ImplantCr...

Jorgebon

In the Setup menu you select Display Fields, and a window will come up for you to select the progress notes. Select it and then click on the line that says amount and then click on the arrow pointing to the right. This will remove that field from view. After you print out the progress notes you can ...

Jorgebon

If what you get is the choose database window, write "Localhost" in the first box (don't include the parenthesis). Leave the rest as is.
If what you get is the Edit Paths window, write "\\Localhost\OpenDentalData\" in the first box. Leave the rest as is.

Jorgebon

The form that Open Dental prints out is OK. You won't need any preprinted forms.

Jorgebon

In our office we make a note for the patient that says "Patient missed appt" and after we remove the appointment from the schedule, we place the patient note where the appointment was. That way you'll have a yellow box anywhere in the schedule where a patient missed an appointment. This is an easy w...

Jorgebon

Maybe a message could pop up when you enter a patient name and birthdate that coincides with an existing one. Then the user would have a choice to either "merge" both patients or tell OD to go ahead with the new patient record.
Jorge Bonilla, DMD

Jorgebon

What you're thinking is fine. RAID is when you have a computer that has two or more drives where everything that goes into one drive gets automatically copied to the other, so if your C: drive fails, you just use the other drive.

Jorgebon

Sorry about the wrong version number. I should have written 6.4.12.
Jorge Bonilla, DMD

Jorgebon

You can use them as you wish. I use the Medical Urgent box for things that directly affect treatment, such as "Anticoagulants" or "No Epinephrine" or "Allergic to Aspirin". We use the Medical Summary box to list things like "Patient had heart surgery Dec 2008", or the patient's physician, or whateve...

Jorgebon

I'm on version 6.12. It works fine here. You should not delete the original "official" description under Lists/ProcedureCodes/Procedure edit. You add the layman's term and it will show in the Progress Notes and in the Treatment Plan Module. The "official term" will still show in the Procedure Edit w...

Jorgebon

Tesia is an electronic claims clearinghouse. They simply collect the e-claims that software like Open Dental produces and sends them to the different insurance carriers.
Jorge Bonilla, DMD

Jorgebon

I have a Blacjack II with Windows Mobile 6.0 (not the touch-screen version) and couldn't get it to work. I think you need the Windows 6.1 Pro Mobile version which has the touch screen feature.
Jorge Bonilla, DMD

Jorgebon

This is a very complicated query, but fortunately there is a query in the examples page (query number 45) that could work. Set the desired date range in the first line: SET @FromDate= '2007-08-21', @ToDate='2007-08-22'; /*change dates here*/ SET @TotNum=0, @TotFee=0; DROP TABLE IF EXISTS tmp1; DROP ...

Jorgebon

Try changing the graphics settings in Open Dental by going to the main menu and selecting File, Graphics. Once in that window select different options until you find the one that works.
Jorge Bonilla, DMD

Jorgebon

I'm not sure but I think this one can't be done because I believe OD doesn't set a date for when a patient is inactivated. I could be wrong. Maybe Jordan can clarify this.
Jorge Bonilla, DMD

Jorgebon

Jordan,
Have you considered the possibility of somehow having the patient's chart print in a custom sheets letter?

Jorgebon

I have a query that I use for this purpose: SET @pos=0; SELECT @pos:=@pos+1 as 'Number Of Patients', patient.LName,patient.FName,patient.Address,patient.Address2,patient.City,patient.State,patient.Zip, Date_Format(MAX(procedurelog.ProcDate),'%m/%d/%y') as 'Date Last Visit' FROM patient,Procedurelog ...

Jorgebon

This sounds like more of a problem than a solution. Maybe some filters should be made available so that when we get such a big list, we can filter out patients we normally would not send out a recall notice to. Or maybe the solution would be to define different types of recall so that you can send o...

Jorgebon

You have to edit the security settings under SETUP/SECURITY

Jorgebon

The filing code is for electronic claims. Most insurance companies use the CI code (Commercial Insurance). Some Blue Cross and Blue Shield companies use the BL code (Blues). If an insurance company uses something other than "Commercial Insurane" they will let you know. For our purposes it has no use...

Jorgebon

HO HO HO!!! MedicationNum MedName GenericNum Notes 1 ATENOLOL 1 ANTIHYPERTENSIVE AGENT 2 GLYNASE 2 ANTIDIABETIC AGENT 4 ROSIGLITAZONE 4 ANTIDIABETIC AGENT 5 AVANDIA 4 6 INSULIN 6 ANTIDIABETIC AGENT 7 IRBESARTAN AND HYDROCHLOROTHIAZIDE 7 ANTIHYPERTENSIVE AGENT 8 AVALIDE 7 9 LEVOTHYROXINE 9 FOR HYPOTH...

Jorgebon

Where I practice if you are a Delta Premier provider that's non par with Delta PPO, Delta will pay you what they usually pay a PPO dentist and the patient pays the difference up to your Premier fee. Using the allowed fee schedule Open Dental will calculate the portion that Delta will pay and the por...

Jorgebon

I'm looking to buy a printer for prescriptions and referal notes. Which printer are you guys using? Are you using 8.5 X 11 inch paper and then cutting it or are you printing on pre-cut paper? I'd hate to waste paper and would like to print on a half page size or a quarter page size sheet.

Jorgebon

You could also add that there are Open Dental users all around the world. I find it hard to believe that a sales rep for dental software hasn't heard about his competition.

Jorgebon

I find that prescriptions usually get scrambled in the order of procedures in the chart module.

Jorgebon

In the main menu select Help/Update.

Jorgebon

They could be hidden. When you open the Procedure Codes window, make sure you select the "show hidden" box under the list of categories.

Jorgebon

That's what the Recall Types are for. You can set up recall types for whatever you want and see if it's due right from the patient's family module.

Jorgebon

I use it once in a while to chart things like a fixed retainer or a space maintainer.

Jorgebon

This is probably because you have the webmd client program installed only in the computer that sends the claims. When you try to send from the other computers the webmd program can't be found.

Jorgebon

I took query number 135 from the examples page and edited it to get the information you needed. See if it works out for you: SET @FromDate='2008-01-01' , @ToDate='2008-12-31'; SELECT CONCAT(patient.LName, ', ',patient.FName, ' ', patient.MiddleI) As Patient, patient.birthdate, pl.ProcDate, pv.Abbr,p...

Jorgebon

Here's a couple more:

Jorgebon

Glad to help.

Jorgebon

These are some of the ones I have: http://i69.photobucket.com/albums/i77/jorgebon/th_Prefababutment.jpg http://i69.photobucket.com/albums/i77/jorgebon/th_ImplantCrown.jpg http://i69.photobucket.com/albums/i77/jorgebon/th_implant.jpg http://i69.photobucket.com/albums/i77/jorgebon/th_CustomAbutment.jp...

Jorgebon

That's right. I'm using version 6.0, so I don't know how it works under 6.1 yet. You set up a fee schedule with your Delta Premier fees and use it for all Delta plans, even PPO. Then you set up an allowed fee schedule for the Delta PPOs with the PPO fees. So the Delta PPOs will use two fee schedules...

Jorgebon

One of the uses we give to the allowed schedules is with Delta. I'm a Delta Premier provider and I decided not to sign up with Delta PPO. So all those Delta plans that are PPO are defined with my Delta Premier fees as the Fee Schedule and the Delta PPO fees as the Allowed fee Schedule. The patient w...

Jorgebon

X is time the dentist spends on a patient. / is time an assistant spends on a patient. Each is worth 10 minutes. So XXX is 30 minutes of the dr's time.

Jorgebon

If you have a contract with an insurance company and it says you should accept certain fees as payment in full, then you should define a fee schedule with those fees for that insurance company. This would not be an allowed fee schedule, just a normal one. You should do the same for each insurance co...

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