Open Dental

If you're tired of getting this problem, a workaround would be to always utilize the SVN Update to Revision option instead of the normal Update option and then always choose a revision that has Version X.X.X.X as the commit log. That is an official release commit which would make it so that you aren...

That is a neat idea! Traditionally static text fields have their "tags" replaced just prior to displaying to the user. Thus we've always told our customers to type them out by hand for sheets that are designed to be Web Forms because we don't have a way to communicate back to the office in order to ...

Controlled substances: Ohio requires that prescriptions for controlled substances include a CDT procedure code. We are currently working to link the prescription to the procedure code in Open Dental. In the meantime, here are two possible solutions. Add a static text field, surrounded by a rectangl...

I highly recommend reading the DLL Naming and Update Sequence sections for ways we suggest distributing your plug-in dll to workstations. http://www.opendental.com/manual/plugins.html That being said, the thread post you linked is correct in that the registry will have an INSTALLDIR entry made for a...

...we were told that our Linux setup was all wrong, since it used MyISAM for the DB engine. It was a total mystery to me why the engine would have been set to old-n-busted MyISAM. We recommend users use MyISAM and will continue to do so because it is significantly easier for us to support on a gran...

I just saw your feature request go through our system. I approved it and made a note on it as to what I think we need to change within Open Dental to get the desired functionality. I believe the feature request is the correct avenue for this particular issue. I cannot think of a witty way to get som...

When you mention the feature we implemented to copy forms and send them to the kiosk I instantly think of the Copy button within the "Patient Forms for X" window (which was implemented back in 2010). http://www.opendental.com/manual/patientform.html The problem is that it is a static image, so the d...

If those settings are computer specific then that might suffice. However, if those settings are supposed to affect the whole office I'm not sure that will work. Putting the settings in the database (via your own table or a custom preference entry in our preference table) is the way you can guarantee...

You are correct, there is no patient by patient solution. They would need to do the entire database merge like you suggested.
http://www.opendental.com/manual/conversionsmerge.html

Most offices with that type of scenario use replication. E.g. a van goes out to a school to do screening or something, does work on a full-fledged version of Open Dental and then replicates the data back to the "mother" database back at the office when they get back at the end of the day.

Ironically the bug was only present within our PluginExample project so I didn't have to change anything with our framework. I went ahead and gave the framework a quick update for thread safety purposes (now that it can be called form the middle tier which is a threaded environment). The code has be...

Found the problem. The ConvertPluginDatabase.Begin() method is trying to execute locally which is designed to run a custom convert script for the plug-in developer. I need to spend some time hitting it with some Remoting Role magic. Added to the bug tracker: http://opendentalsoft.com:1942/ODBugTrack...

Is it suggested that we should pin our plug-in DLLs with specific Open Dental releases, and prevent them to run due to potential runtime failures due to missing methods? Open Dental doesn't really have a suggestion one way or the other that I'm aware of. Right now Open Dental just supplies the sour...

Is it unreasonable to add those original method signatures back to OpenDentBusiness.PIn (possibly including them in a 17.3 patch), and then add a new method overload that adds the hasExceptions parameter? It is unreasonable to add overloads to all the methods that we broke with optional parameters....

What are the API compatibility guarantees for the OpenDentBusiness DLL? Or should we not have been using these functions from the beginning? We don't have an API and have zero backwards compatibility guarantees for all code available. Those functions are absolutely available for use and I encourage...

I submitted a bug ticket for this and will get back with an update as soon as possible.

Every web call to the middle tier will authenticate with the database first because that is the sole purpose of the middle tier layer (to talk to the database on your behalf). I instantly think that the config file for the Middle Tier might be missing / malformed OR we messed something up which I'll...

Is slowly transitioning over to Open Dental a possibility? Meaning, can you continue to use Dialog and when the patient shows up for their appointment, enter them into Open Dental (double entry) as well?

I always suggest the Middle Tier to customers who need to connect to the same database from an unknown number of locations.
http://www.opendental.com/manual/middletier.html

Chris is correct in that you would need a plug-in.
When I wrote one of my plug-ins I just registered for the PatientChangedEvent which gets fired every time FormOpenDental.CurPatNum changes (which is the only time a patient change event really matters).

No progress has been made on it. If you like you can "Expedite Your Feature Requests":
http://www.opendental.com/manual/featurerequests.html

I always enjoy seeing the graphical reports in action which doesn't happen that often so it might just need a little bit of promotion.
http://www.opendental.com/manual/reportsgraphic.html

I instantly suspect someone setting the Base Units when something like this happens. http://www.opendental.com/manual/procedurecodeedit.html That or there was a bug and hopefully it is fixed since v17.3 is now up to v17.3.62. However, it doesn't look promising when you say it happens for all of v17....

Any ideas? You mentioned SOAP. Is that what your example was for? Can you give me a REST-based example as that's what I'm much more familiar with. Negative, I'm only familiar enough with SOAP and it seems to work for me. It might even be an IIS problem with the web service (but I doubt that). Someo...

Sounds like you might want to use https instead of http?

Also, if I'm querying for updates on a schedule (say every 5 mins), could there be performance impact to the end-users using the Open Dental software in the office?Is there a low-priority option? That all depends on your query sadly. Is there a low-priority option? There is not a low-priority option.

You can absolutely tell the middle tier service to run SQL queries, that is the only job of the OpenDentBusiness.Reports.GetTable() method. You just have to ask the middle tier service to run that query in a way that the middle tier understands. Also, I forgot to mention that you have to scrub the r...

You need to comprise an XML version of our OpenDentBusiness.DataTransferObject.cs as a payload that you will send to the WebService's ServiceMain.ProcessRequest(string dtoString). Your DataTransferObject payload needs to be structured in a way that tells the middle tier that you want to execute the ...

It was enabled for use as of v17.4.12
"(Enhancement) DoseSpot is now available for use of eRx."
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

It is still in the process of being documented in our manual.

The particular line that is having the problem is due to a null insurance plan. Running DBM will probably fix whatever 'corruption' there currently is in your database. http://www.opendental.com/manual/databasemaintenance.html I'll make a bug ticket for this issue to see if we can't make that method...

asceticwonder wrote:Maybe sftp bypasses these concerns? An ftp server is installed on the same box where the mysql server resides?

Ahhh yes! I keep forgetting that we implemented SSH File Transfer Protocol (SFTP) as an option.
http://www.opendental.com/manual/paths.html

Open Dental will need the credentials in order to write to the images folder (creating statements, email attachments, sheet images, etc) so I guess you could run Open Dental as a specific user (that has permissions) and then remove the Open Dental permissions from user groups that should not be able...

What you're doing is what they ended up recommending. Kristie Davidson at NewCrop Have the provider enter only “Wal” when looking for Walmart pharmacies. Some Walmart pharmacies list their name as Walmart and some as Wal-Mart. We cannot control this as they control how their name appears in SureScri...

Having multiple instances of Open Dental is supported and is often times suggested as a workaround to complete a plethora of different types of tasks (as the above posts insinuate). Feel free to describe your "random errors" in hopes that we can help you out. Be sure to give specific version informa...

That is rather peculiar. I'll see what they have to say about it.

They might have a nifty little wildcard that you can use like '%' or '*' to make a more intelligent search. Maybe try to get tricky with something like that in the meantime?

I just got done approving FR #6409 "Allow providers to have different DEA numbers by clinic."

Isn't Walmart technically Wal-Mart? Have you tried those kinds of variations?
wal-mart
wal mart
etc.

I'd check it myself but just got back from vacation and so you might get to it before I get a chance.

What's the benefit to using DirectX vs OpenGL? DirectX support is spotty from version to version. OpenGL always works for me. Access to the graphical perio chart is the main point (within Open Dental). http://www.opendental.com/manual/graphicalperiochart.html OpenGL is typically slower at drawing t...

The bug "DirectX tooth chart was showing dark teeth in Windows 10 when using integrated graphics sometimes." was fixed and released with v17.4.14 and v17.3.43 http://opendentalsoft.com:1942/ODBugTracker/PreviousVersions.aspx I'd be curious to see if the above fix helps your Windows 7 machine. The na...

Is there a way to manually download (or better yet a batch download) web forms from your server and upload to OD? I'm not sure what would be considered as a manual download. Could you elaborate on what you mean by that? We have a process in place through a proxy for faxes that we receive right now,...

Also throwing a shout out to the table page in our manual for others to reference:
http://www.opendental.com/manual/tablet.html

It might take us some time to make the Kiosk experience with tablets enjoyable, in the meantime I would recommend trying out Web Forms which was designed with all mobile friendly devices in mind:
http://www.opendental.com/manual/webforms.html

The bug "Account Module, added translations in the account module." has been fixed and will be released with v17.3.41 and v17.4.12
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

Chris, We upgraded to 17.3.38 and now have 2 different voice icon on the perio chart. What specific file should we delete to remove your beta voice icon/program? Thanks, Dr. Steve If it's a plugin then you can just disable the Program Link that you set up. http://www.opendental.com/manual/programli...

I would suspect the act of calling the DB so much (double for loop w/ db call nested inside) before I would suspect DataCore.GetScalar(). If you put a breakpoint on your AnesthLocations.GetLocationNumFromProvTable() line and it litterally takes 6 seconds to execute then I would suspect you have poor...

I'll create a ticket to look into these and get back to you.

Sounds like someone got a 4K monitor for Christmas. Is this the case?

I slammed my monitors to 200% scaling and it didn't have the problem you described. My monitor / video card combination can't get to a resolution that high so I can't determine if that is the problem (even though I doubt it).

When procedures are set complete in the Appointment book module in 17.4.7b... When you say procedures are set complete, do you mean when appointments are set complete? When you say Appointment book module, do you mean the Appointments module? http://www.opendental.com/manual/appointments.html Becau...

Simply linking to the thread where I talked about getting signatures to work via SigSock.exe
viewtopic.php?f=1&t=3880

In the meantime, you might want to consider using Invoices for a simple version of our statements:
http://www.opendental.com/manual/invoice.html

You beat me to it! I plan on releasing v17.3.35 later today as an FYI.

I think we can treat this as a bug and won't have to do any attestations per se.

I'm not positive on the payment question but the login window is definitely a bug IMO. Regardless, I'll create a ticket for both of these issues and get back to you.

Perfect! I'll send in a bug report to turn this UE into a nice window that suggests updating credentials.

Your SFTP credentials entered within Open Dental are probably wrong. Try updating the credentials within Open Dental.
http://www.opendental.com/manual/paths.html

You should parse the config file because users have the option to use middle tier and other such connections that might not set variables deep down in the connector as you would expect. If you don't care about supporting any other way of connecting other than a direct database connections then you c...

irfan wrote:Awesome thanks. Yea we have lots of PPO. ETA on 17.3.27?

It was released roughly one hour ago.

...MOST modules are fine, but the charting is slow and the treatment plan module takes 25 seconds to assign a priority to procedures. seriously, ive timed it several times. That just sounds like a bug. What version are you using? If you'd like to provide us with a copy of your database we can inspe...

A feature request that would be more likely to get implemented would be a warning when canceling out of the Procedure Info window and changes were made. But you are more than welcome to put whichever you would prefer into the Feature Request system if they aren't already there. http://www.opendental...

Are there any future plans to use all that extra real estate on the right side of the screen for something useful? Is there a reason is it not being utilized? The short answer is a loose "no" and to see Allen's post above for the detailed response to your inquiry. However, we've been actively resea...

cmcgehee wrote:We have about 500 offices using eReminders and about 400 using eConfirms. There have been several conversations in our Open Dental Users Facebook group that have discussed their experience with these services.

https://www.facebook.com/OpenDental/

Because we were convinced by a couple customers that the statuses of Existing Other and Existing Current are technically "completed" and should be treated as such. This was treated as an enhancement back in v17.1.13 17.1.13(beta) Released 5/11/2017 Enhancement, added security permission for stopping...

It is not currently an option within Open Dental but would be a fine feature request to add.
http://www.opendental.com/manual/featurerequests.html

You want to vote / pledge towards feature request #2251. You could use the Note field in the Chart module (what we do here at HQ) or you could even create a custom patient field to store the phonetic name. http://www.opendental.com/manual/featurerequests.html http://www.opendental.com/manual/customp...

I stumbled across a very good description of MyISAM and InnoDB: MyISAM: The default non-transactional storage engine that provides full-text indexing and is highly portable InnoDB: A transactional-safe storage engine designed for maximum performance when processing large volume of data and that prov...

We have code built into Open Dental to automatically clear out the sql_mode which probably fixed the aforementioned error you had after you restarted Open Dental (if you tried). We deemed it safe to do that in MySQL 5.5 and I'm not positive it is safe to do that to MySQL 5.7. Having the sql_mode set...

The manual is more up to date because that feature was added in v17.3

Option to force user to reset their password when they first log in. Security User Profiles

http://www.opendental.com/manual/version17_3.html

The 'Require Password Reset' check box is in fact still in the user's Security User Profile. See the top right of the User tab after clicking on the Security User Profile link: http://www.opendental.com/manual/securityusers.html If you still don't see it in your local Open Dental instance, let me kn...

Found this little gem when reading about sql modes: SQL Mode Changes in MySQL 5.7 In MySQL 5.7.5, the ONLY_FULL_GROUP_BY SQL mode is enabled by default because GROUP BY processing has become more sophisticated to include detection of functional dependencies. However, if you find that having ONLY_FUL...

also, as I am looking into this again the InnoDB vs MyISAM debate sticks out at me: Do you guys have any feedback from people using InnoDB, good, bad, or ugly? I know you don't officially like InnoDB because it is harder to fix if a problem occurs, right? Is there any performance advantages to Inno...

I guess I will have to mess with the settings... Right, the particular setting you care about for the error above is the "sql_mode". We haven't had time to give an official stance on what it should be changed to because we are still researching what all of these issues even mean. I don't know of an...

Are you trying to accomplish what planned appointments are for?
http://www.opendental.com/manual/apptplanned.html

Vote / pledge / help promote request #2291
http://www.opendental.com/manual/featurerequests.html

There is a Task system as well if you need more than just "room" communications.
http://www.opendental.com/manual/tasksarea.html

Without the quote context I can't give you a detailed response but I can offer a generic response. Open Dental plans to always support previewing PDFs within the Images module. When this functionality doesn't work it has always been Adobe's fault whether by installation problem, version issue, or so...

I don't believe patients can use an iPad to sign forms. The Surface Pro however can sign forms when put into Kiosk mode. http://www.opendental.com/manual/kiosk.html Web Form signatures are "captured later" when the patient gets into the office. It would be a feature request to start allowing e-signa...

I have problem with the new release (17.1.1) and color in the chart. I set the "ChartGraphicColors" for "Treatment Planned" and "Treatment Planned (light)" - red. The same for the text in "ProgNoteColors". In the chart is the tooth green (like for "Complete"), please see the attached picture. This ...

I am not sure which encryption algorithm technique should be used for getting hash all values and in what order? The hash will be using MD5 and the order of values for creating the hash greatly depends on what you are making a signature for. In this example you seem to be signing sheets, therefore ...

I tried to encypt data using AES technique in the same pattern as the above example is interpreted but it’s not converting it in desired format. Odds are if that didn't work then the office you are working might be signing with Topaz signature pads? We do not have access to their encryption algorit...

I added #1 to our bug tracker the other day as "Sheets, changing static text on a referral letter with an image can cause text to hide sometimes." After I looked into it for a bit I found that it does exactly what you're describing. I think I'll change the wording to something like "Sheet Fields th...

on the statements: once that is fixed, where do select which sheet is used for the statements? I know there is the checkbox in accounts setup to use sheets or not for statements but I don't see where to select which sheet or is it just the first one as a statement sheet type? "The custom statement ...

I added #1 to our bug tracker the other day as "Sheets, changing static text on a referral letter with an image can cause text to hide sometimes." After I looked into it for a bit I found that it does exactly what you're describing. I think I'll change the wording to something like "Sheet Fields tha...

wjstarck wrote:Well that's weird

It's not that weird, they're just using an older version of Open Dental that doesn't have the About menu option. They just need to update OR use the Update window like Chris suggested.

You can give us a copy of your database and we can look into it with a fine tooth comb.

Also, Help > About
http://www.opendental.com/manual/aboutwindow.html

A week is way too long to spend on those buttons. You should give support a call and we can help you figure it out much quicker than that.
http://www.opendental.com/contact.html

Re: 17.3 It's now safe to use 17.3.2 (released 9/13/2017)

It's now safe to use 17.3.2 (released 9/13/2017)

We no longer accept external code to the main repository and the bug / feature list is just maintained in house here at Open Dental.

I've not tried it out before but it sounds like you want to use the "Update Provs on Future Appts Tool"
http://www.opendental.com/manual/update ... appts.html

I guess you could use your own version of "legalese" to argue that you "did everything in your power" if you decide to send PHI over insecure email but I would argue that you didn't do everything in your power. The Health Information Privacy Code applies to the health information about identifiable ...

I don't believe it, where is here?

You don't need to go to our contact page unless you forgot our number (which is 503-363-5432). Just click "Help > Remote Support with Code" from within Open Dental. It's faster than the website way anyway.
http://www.opendental.com/manual/mainmenu.html

Because you aren't the only one to fall victim to this:
viewtopic.php?f=2&t=6443

I'll try and conjure up a way so that users like you that compile the code can't fall victim to this paradigm. It's a very tricky problem to commandeer...

I thought the convention was that no new database changes occur on minor version (bug fix) changes so that would be safe? We try not to but it does happen every once in a while. Regardless, you were not affected by a "minor version (bug fix)" convert script. You were affected by a root (17.2.1) con...

1) You care about the "Customize Graphs" section of the following page: http://www.opendental.com/manual/reportsgraphic.html 2) You can't change the X axis until we come out with more Graph Types. 3) No, you'll have to just have a new tab that contains as many years as you care to see? And then you'...

I was just notified that the but "Linux, accessing the edit patient information window would throw a UE sometimes." has been fixed and will be released with v17.2.10
http://opendentalsoft.com:1942/ODBugTra ... .aspx#17.1

Joe submitted a bug ticket for the capitalization issue but he's also correct in that you should have an inseditlog table which should have been added in the 17.2.1 script. Do you have a "stmtlink" table? That table got added after the "inseditlog" table. If you don't have either then you must have ...

We recommend using encrypted email!
http://www.opendental.com/manual/emailencrypted.html

I'm unable to duplicate the problem. It might have to do with specific steps that you are taking that I am not or some sort of setting that you have that I do not. Can you either provide me with detailed steps that you are taking to duplicate the problem or PM me so that I can give you some SFTP cre...

I'll look into this myself. I've been trying to track down the root of this issue for a while and this sounds too good to be true.

Does it have WIA drivers available?

The bug "Statements, when using sheets and attaching to an email, would be a .txt instead of a .pdf" has been fixed and will be released with v17.1.28 and v17.2.7.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

Correct, it is stored within FreeDentalConfig.xml
http://www.opendental.com/manual/freedentalconfig.html

I know our conversions department can merge a newly converted database into another database as another clinic. I don't fully understand how complicated it is or what cost goes along with it but I do know we have done it in the past. You should definitely use newer versions of Open Dental which are ...

Moderator, correct me if I am wrong, but I believe OD's sms feature requires the use of a phone number with a California area code. You are partially correct in the sense that users do not have control over what phone numbers they are given and that the area code could be local or from another stat...

I'll submit a bug ticket for this to get investigated, this is the first I've heard of this kind of thing and we email PDFs here at HQ quite often (statements to our customers).

That is the one.

I'd take a look at my most common demographic and base it off of that. Younger generations tend to prefer the onscreen functionality that the older generations tend to get easily frustrated at.

Maybe you're connected to a different database than the one you are querying? Put a breakpoint at the top of SheetDefCrud.TableToList() and inspect the DataTable that was passed in to see if it has the column or not.

Most 3rd party softwares do not change their bridging code that often so we do not go actively perusing their newer versions to test for backwards compatibility. What is the specific version of CEREC that you are having trouble making work?

My personal opinion is Windows 10. Also, it shouldn't matter what OS you use in order to be "HIPAA" compliant as long as there are security patches that are continuously coming out (a.k.a. I wouldn't use an OS that is about to go on the chopping block).

Correct, DBM was the entity that created that carrier and assigned it.

Ohhh +1 to Stackoverflow archives. I was able to figure out why anonymous authentication was not working for browsers only. You should be able to click the link now.

Don't browse to it, use a subversion tool like TortoiseSVN to download it.

GetHistList is called many places and is very important. It feels like something is malformed with the patient data somewhere. Does running DBM help or give you more information?
http://www.opendental.com/manual/databa ... nance.html

The bug "Clearinghouse passwords were not being cached correctly." is fixed and will be released with v17.2.3

I believe I see where the problem is. I don't need a copy of your database. Adding this to the bug tracker.
http://opendentalsoft.com:1942/ODBugTra ... .aspx#17.2

It is most likely a bug with v17.2.2, we changed how we treat clearinghouse passwords. I'll look into this today and will keep you appraised with posts as I learn more. If you are able to, it would be quite helpful if you could call in and provide us with the automatic backup of your database that O...

Use commlogs and just create a special chart view via the Show tab that filters out your progress notes the way you desire them to look.
http://opendental.com/manual/chart.html
http://opendental.com/manual/showtabchart.html

No, we always have unintended side affects when it comes to updating dlls. We had many problems when we went from Newtonsoft.Json v7 to v9. What I would be willing to do is increase the dependentAssembly node of our app.config that might let your customers use the new v10 dll. Can you manipulate the...

Hey OD staff - Can I buy some points? :lol: I love it. We don't sell points but will give locations more points if they have several clinics within one database. Regardless, it would be just as good to pledge a monetary amount (of whatever you were planning on spending towards additional points).

I'm in no way a Referral expert so there might actually be a way to do this but from a database perspective I do not see a way to create a Referral Attachment with multiple procedures. It seems to be limited to one at a time. http://www.opendental.com/manual/referrals.html There might be some nifty ...

Your publishing is probably missing dll dependencies. What does your Windows OS Event Viewer show as the error when it crashes?

Do not recommend!!

It is not secure to expose the MySQL service to the internet (World Wide Web). Do not open the MySQL port (default is port 3306) on your routers and do not allow incoming traffic for that port

http://www.opendental.com/manual/securitymysql.html

Just setting max_allowed_packet size in my.cnf did pretty much nothing. If you are not using the Open Dental suggested table type of MyISAM (Linux chooses InnoDB by default) then you would be correct and need to start looking into additional settings like innodb_log_file_size for example. The probl...

That or running the Daily Procedures Report and adding a proc filter for that particular procedure code?
http://www.opendental.com/manual/reportdailyprocs.html

There was also max_allowed_packet size problem again, I'm not sure why it keeps resetting. Your new virtual server might not have the correct settings within its my.cnf file. I would copy over your my.cnf from your old server and update any settings that are specific to the old server over to the n...

And once you've upgraded, run Database Maintenance (if it lets you get into the program).
http://www.opendental.com/manual/databa ... nance.html

Yes a custom query could help but would only solve the one report. Many reports and other things within Open Dental utilize information about completed procedures. You probably want to get in touch with our conversion department and see if they would be willing to manipulate your database so that th...

Is your server turned on?

Did anyone figure this out? We are having the same problem as the OP. Hyg appts are being scheduled with the previous hygienist as provider. Sounds like your previous hygienist is still scheduled in that operatory or is still assigned to the operatory itself. http://www.opendental.com/manual/schedu...

You shouldn't override it, you need to use the object "Sender" and loop through all it's controls and find "menuApt" and then add to it's MenuItems. Know that your new menu item will get wiped out when the user clicks the Appts module button so you'll probably need to add code that first checks to s...

The bug "Middle Tier, loading the Images module with Dropbox enabled would throw an error sometimes." is fixed and will be released with v16.4.44 and v17.1.16.

Technically the Dropbox.Api.dll isn't present within the "bin" folder of your middle tier application directory on the server. Most common installations of Middle Tier spawn from our installer which will put all necessary Middle Tier binaries into the "bin" folder of the root Open Dental installatio...

We'll go ahead and add that for you. I'm not sure on the ETA for the new column though. Probably before v17.2 gets released to the public if I had to guess.

We're currently looking into other feature requests that are higher in the list than #2704 which is to support all payment processing companies by using authorize.net. Help push it higher in the list: http://www.opendental.com/manual/featurerequests.html This would be far more fun to code than "subs...

If these appointments were set complete and they are in the future you could probably just run a report to find the future dated production that is now complete (should stand out).

It looks like I lied to you. The only confirmation messages that can be replied to and digested automatically are the automated eConfirmations, not the manual ones. This is currently Feature Request #5135 - Option to re-send eConfirmations. Ironically I made a comment on that request back in January...

Then you are only interested in the very first link I mentioned.

There's a Text button within the Confirmation List window you could use. http://www.opendental.com/manual/confirmationlist.html When the patient is selected, there is always a Text button at the top of the screen close to the E-mail button. http://www.opendental.com/manual/textmessages.html You can ...

http://www.opendental.com/manual/statement.html

Probably something along the lines of "windows applications remember position".
Either position or location.

We can add that method for you.

Several of our techs here at HQ use a 3rd party application that somehow remembers where and how you like your windows. I don't know what it is called but you might do a quick Google search for such an application.

There are many more ways to create a patient; importing Web Forms, utilizing the Web Sched New Patient Appointment eService, etc.
http://www.opendental.com/manual/webformsretrieve.html
http://www.opendental.com/manual/webschednewpat.html

Correct, date of birth is already available in the Patient Select window.
http://www.opendental.com/manual/patientselect.html

I'd say the Chart module is pretty extensive for that subject matter. Especially now that we have a slider under the tooth chart itself so that it can be visualized easier. Is there something specific that you need to document about the dental history that there isn't currently a place to do so?

I just verified that this is a bug and it looks to have been introduced back in v16.2.
We'll fix it and get back to you.

The motivation for this change is our plugin is creating new LabCase records from our external data source, but in some cases there isn't an exact patient match for us to automatically populate in the patient ID. We ask the operator to resolve this in our UI that is generated in the FormLabCaseEdit...

Currently, having 0 set for labcase.PatNum will throw a null reference exception from FormLabCaseEdit.FormLabCaseEdit_Load. Could a check of Patients.GetPat(CaseCur.PatNum) be done so this does not happen? The lab cases form already handles this correctly by not showing a patient name in the data g...

Jason, Any recommendation for brand of tablet or tablet/laptop combo that would work best to display the consent forms and med hx for patients to fill out and sign? Since our Web Forms and other web apps are web-based (can be accessed via a web browser) the sky is the limit on what device you choos...

1) In the security settings for "Edit Completed Procedure" what is the difference between FULL & LIMITED? Edit Completed Procedure (limited) Edit limited, non-financial fields for completed procedures, regardless of the global lock date. Adjustment dates still adhere to a global lock date. If a gro...

Hersheydmd wrote:However, when I try to update all my other workstations I get "Some files failed to copy. Verify network access and permissions are correct, then click Retry."

Are there any Event Viewer errors on the workstations failing to copy files?

You should call in and have our eService department take a look at some logs / settings. One of the most important pieces of information is what version of Open Dental you are currently using because it could just be a bug and you just need to update. http://opendentalsoft.com:1942/ODBugTracker/Prev...

We don't officially support Linux at all. The only support (which would be included) that we give for Linux is theoretical. E.g. If you needed to set up a file share and called us for support we would simply say something along the lines of "Linux users need to set up a network share via a software ...

The wiki is pretty powerful, I suggest just frolicking around a little when you have free time.
http://www.opendental.com/manual/wiki.html

Yes, it is possible but starts to get complicated if you use different versions of MySQL. So keep that in mind when switching between OS.

If the sheets that you are having your patients fill out in the kiosk are of sheet types Medical History or Patient Form, I highly suggest using our Web Forms (which are both desktop and tablet friendly).
http://www.opendental.com/manual/webforms.html

You should update to the most recent v16.3 because it sounds like "When processing a payment, extra paysplits might be created" which was fixed in v16.3.47 http://opendentalsoft.com:1942/ODBugTracker/PreviousVersions.aspx#16.3 I recommend running DBM after updating which might clean it up or describ...

It could be a bug in the version you are at and if you are at an older version, a newer DBM might be able to help you. I instantly think of paysplits to other patients / hidden patient with same name / etc. If you can't track it down feel free to give us a call. Our techs are pretty good at finding ...

Erik@AD wrote:Can I make a request here for some custom work or is there another preferred forum section for that?...

Absolutely. Feel free to create a new thread topic within the Plug-ins forum to get the creative juices flowing for your idea.

The bug "Claim Payments, trying to delete a claim payment was causing an error for Linux servers." has been fixed and will be released with v17.1.4

It's just the casing in the query which your case sensitive OS doesn't like. I'll add this as a bug to our tracker.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

I've only heard of that problem when users run Windows in Tablet mode.

That just sounds like a system clock and/or region and language setting problem to me.

The error I mentioned, has happened another time when importing. That required me to tweak the mySQL server's settings. The error looked less descriptive Importing does a INSERT INTO [new_table] SELECT * FROM [old_table] so I could see why that would be exceeding your limit. We would have to treat ...

It is possible for versions of the Mobile Web that are before v17.1. If you click the Menu Options tray (top right downward facing carrot) and then tap the Refresh button, they should disappear. This problem is due to visiting a specific patient account (we load up all of that patients appointments,...

Try to find some sort of pattern in the randomness. We need more information to go off of like "it starts randomly happening after my front desk personnel shows up" or "it's exacerbated when I try to view recalls". Otherwise the only thing I can think of to suggest is to start turning features off w...

It was a bit of a pain to get it working correctly within the Chart module and that was with all of the necessary information at our disposal (thanks to the Progress Notes grid). It is possible to add it to the big tooth chart but I'd consider that a feature request. The big tooth chart is "dumb" in...

Yes, we wrote a wrapper class for the C# MySQL connector called DataConnection.cs that lives in the OpenDentBusiness project. You'll be curious to explore the methods BuildSimpleConnectionString() and SetDB(). Once SetDB (or SetDBT) have been called, the "S" classes that we have (classes within the ...

You'll be interested to read all about our integrated texting features:
http://www.opendental.com/manual/textintegrated.html
http://www.opendental.com/manual/ereminders.html
etc.

1. We would like to streamline the installation of our plugin for users. Would it bad practice to automatically insert an entry into the program table during installation of our application? It would be bad practice due to potential compatibility purposes when your customers update versions of Open...

I'm only aware of using the Appointments report for seeing how many users used the Web Sched online scheduler to make their appointment. This doesn't give you a break down of "you sent X reminders and Y patients acted on them" though. You would have to manually keep track of the X as of right now wh...

FWIW - It said something like "Squarespace - Website Expired"

Sounds like you're talking about auto codes and I think you're interested in the "Do not check codes in the procedure edit window, but only use this auto code for procedure buttons" in the Edit Auto Code window.
http://www.opendental.com/manual/autocode.html

I'll create a ticket for this and get back to you.

If you're at a recent version of Open Dental and don't want the large packet in the table you could set the max_packet_allowed value to something lower (e.g. 40MB) and then click the Recopy button via the Update Setup window. http://www.opendental.com/manual/updatefullversion.html This will clear ou...

It was normal back in the day until we found out that a lot of users had their MySQL set up in such a way that couldn't handle such large packets. In newer versions of Open Dental we broke up the documentmisc packets into 1MB chunks. The large packet row is kept around for backwards compatibility pu...

All the clinic sections on our version pages have more detailed information:
http://www.opendental.com/manual/version16_3.html
http://www.opendental.com/manual/version16_4.html
etc..

It looks like the automated texting templates are different. The available variables that can be used are going to be listed in the "Template Replacement Tags" section of the Edit eReminder Rule window: http://www.opendental.com/manual/ereminderssetup.html I'm not sure why they are different but it ...

We have an office with 50+ clinics in one database which decided to use one database for the reasons you mentioned (plus others). They've been helping us make our software much faster and more user friendly for managing lots of clinics at once. Versions 16.4.X and 17.1.X (coming soon) have many upgr...

Yes, it's feature request #2704
http://www.opendental.com/manual/featurerequests.html

Show big!
http://www.opendental.com/manual/chartbig.html

As in they disappear when you start rotating them or as in your tooth chart shows like the tooth chart in the Trouble Shooting section of this page:
http://www.opendental.com/manual/graphi ... chart.html

There is no need to keep the old setup files. We automatically back them up because many offices call in with update problems and often times want to go back to the last working version because they chose to update during working hours or at lunch time which is not recommended. Feel free to delete a...

The sequence number is internally managed within the eclaim sending code and your friend is probably getting this error because the two databases are overlapping sequence numbers because they don't know about each other. It would be considered a feature request for us to give them a manual way to se...

The bug "Payment plans, clicking "Yes" to a prompt asking to match currency values would throw an error for some foreign customers (rare)." has been fixed and will be released with v16.4.24
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

It sounds like repeating tasks but patient specific which I can't think of anything off the top of my head at the moment.
http://www.opendental.com/manual/tasklistrepeating.html

You probably just updated your local repository and ran your code against your database before we publicly released that version thus you only got part of the update script for that specific version. Then some time later we must have added to that convert script method which your database thought it...

I saw a commit go through the repository that fixed the signature box wrapper issue that you were having.
"Internal Enhancement, custom UI control was not browsable in Visual Studio"
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

We use the text box below the graphic chart for this purpose. What is this box intended for? That box is intended for patient level notes. So that is a perfect place for this type of information. Back in the day I helped develop the user definable Patient Fields which might be another place to chec...

That is exactly what I needed. I'll submit a bug ticket for this and get back to you with the results.

This is most likely a bug in our software that is caused by language and region settings other than English / United States.
What are your Language and Region settings set to when you have this problem so that we can try and duplicate the issue on our side?

Phew, I've never actually been asked that before. I guess you could create a "duplicate" code for each code in a different language. e.g. T1024 - This is the english description T1024f - C'est la description française T1024s - Esta es la descripción española Claims will only send the first 5 charact...

I think you'd have to make a copy of your treatment plan sheet for every foreign version desired and translate it yourself manually.
http://www.opendental.com/manual/sheets.html
http://www.opendental.com/manual/sheetsetup.html

We'll go ahead and turn them all into properties for you so that it is easier to edit within the designer as well.

Interestingly enough all of the main modules call their "initializing" code before the choose database window even shows. Those should be very quick but those would most likely be the places that would change from version to version with inadvertent consequences to the loading time of Open Dental. O...

We have several users using 5.6 right now and we've had our sights set on that version so I'd recommend going to it first. I can't guarantee anything above 5.6 ATM.

Not much happens before that window shows. A little file I/O looking for config files and such. Maybe see if running OD as an Administrator speeds it up (so that we can start narrowing down what is causing the holdup at least). The only thing I could see slowing the startup that much would be botche...

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