Open Dental

So you sound like more of an IT person than a programmer. When I think about connecting to a database, I think about what tools my language (C#, Java, etc) has for connecting to the database. It sounds like you want a program instead. The program you would use is called the MySQL client. It is mysql...

The carriers get added as you add insurance plans to each patient. Yes, you fill the plan information in one by one unless you are converting an existing database. This would be another example of why a database conversion would be useful in spite of all the old patients.

I'm afraid you've lost me again. There isn't any "hidden" field for sheets. There's also no hidden button in Setup/Sheets.

That sounds really easy to me. Or are you saying that you already manually attached a referral slip to dozens of referrals and that it would be too much work to detach them. We didn't really anticipate someone attaching a referral slip to more than one referral source.

1. Why not give users local admin for each workstation? http://www.opendental.com/manual/networkusers.html It doesn't open up any security holes that I can think of since they don't actually get any domain admin privileges. 2. You can either install X-charge to something like C:\xcharge. Or you migh...

That's fine.

Why can't you just detach it from the referrals that it's attached to? Then, you can delete it.

I think it simulates mouse input through a USB. So I don't see why not, but I haven't tested it. Patients won't have one, though, if that's what you're asking.

I think that's already been fixed. 7.9 is getting pretty old. The current stable version is 12.0. The thinking is that a message to a group of users is probably not nearly as important as a message directed at on user. Your suggestion is request 2037. You've figured out how to use all 200 of your vo...

Are you sure the message really says, "Can be deleted being used"? I'm going to have to wait to get to work to answer this because I need to test the behavior. But I think that referral forms might be attached to one or two referrals, and you just unattach them. But I can't figure out what medical h...

We used to call it documents. Then, we made a push to get more imaging features into it with the intent of being able to replace any other imaging software. That sort of fizzled out for a while because it was so hard, but the name is still there, constantly reminding us of the big plans we have for ...

You can spot probe just the sites you want and leave the rest of the sites blank. That's an accurate representation of what you did.

ClaimConnect.

Jay wrote:"You cannot expect me to figure out how you should set up your network/NIC/OS/router/antivirus (pick one)."

We should try that line with our customers. It would sure save us a lot of time.

I would say operate at about 1/2 capacity for the first two days, then ramp it up to 3/4 for the next week or so. After that, you can see patients at the regular rate. But the staff will still feel like they're "behind" for at least a few more weeks until they have billing, claims, recall, etc under...

You want to delete a "sheetdef", which is like a template for a "sheet". Sheets get attached to patients, but not sheetdefs. So I don't think it would actually prevent you from deleting.

Fixed

We already have an enterprise "version". See http://www.opendental.com/manual/multiplelocations.html We are simply adding even more options than we already have. Enterprise users can be very demanding and very specific about their needs. I'm not sure how complex of an answer you're looking for here,...

OK. But I think Coordination of Benefits Model Regulation written by the NAIC, in Section 3 Paragraph A.5.(c) clarifies that detail and makes it clear that you are actually to charge the patient the higher of the two fees. The other fee schedule comes into play when calculating writeoff. Now, having...

No, it's not supposed to change the recall type or interval automatically. But I supposed that the way you worded it is a reasonable approach to automation. That's the first time I've heard it quite like that. I just added it to the feature requests as 2311 so that we wouldn't forget about it.

We made improvements last year to help prevent staff from accidentally marking a task done. We use tasks VERY heavily here, so I feel confident that that's not a problem.

I agree. That's a good feature request.

The staff does need to properly set the desired recall interval for each patient. I can't even quite imagine how we could properly guess what the interval might be if nobody sets it. I guess one possible feature request would be a tool that helps you change the interval for many patients all at the ...

You would lower the fee you charge just because the secondary insurance has a lower UCR fee? I don't understand. Are these both PPOs, then? The bottom of this page http://www.opendental.com/manual/cob.html describes a situation with dual PPOs. It seems to be very similar to what you are asking, and ...

No, the whole reason for using an accounting system is to keep track of how much money is in your checking account. When using OD accounting, a single deposit gets sent, just like with the QB bridge. The only difference is that with OD accounting, it will synchronize a deleted deposit as well. I'm n...

That's #1268, and it's VERY popular. Currently 5th from the top.

Took them long enough. It will help in some areas of the program, but their database is still poorly optimized for SQL. It will take a number of revisions for the benefits to become apparent. They still have a tangle of little windows to navigate through. They still don't have their original program...

Yes, they are the same readers as for credit cards. Just converts magnetic information into characters. The computer treats it just like someone typed in the characters. Cards should be very cheap.

Our online forms management is good. Our appointment notifications are weak and would probably require a third party vendor, especially for text messages. But we have a number of third party vendors to pick from, and the integration is very good because we encourage and help the third party vendors ...

1. I don't think that's a restriction on our part, but I can't imagine why you would want to make a deposit into any account that was not an asset. 2/3. I wouldn't want to see 10 transactions, would you? 4. The short answer is that we couldn't quickly figure out how. Comment added to manual. 5. Soun...

No, not yet. We suggest using a note on the Appointments screen for that.

http://www.opendental.com/manual/rxsetup.html
You will mostly only use the Allergy button, which has been there for a few years. It lets you create alerts when writing an Rx that the patient might be allergic to.

How about a faster way of logging on? Swipe cards could take the place of username/password for non-admin users. For admin users we should still force typing in a password. So click once to log off (skip if already auto logged off), then swipe to log on. Two short steps. Feature request #2306.

I think that means that you install it, and then you right click on the .exe and change the settings so that it uses XP mode.

No, this seems to be specific to Canada. We just now mostly finished it, but we'll have to wait until Monday morning to review and post it. It will be in version 12.1 because it seems to be so critical.

If we're going to copy it, we'll at least need a few screenshots. Some medical history improvements were made recently. How are those working out for you? Medications now have start and stop dates so that you can filter out the inactive meds. Problems have status and start/stop dates. And allergies ...

There are clear disposable films that can be applied.

We're keeping it in mind, obviously. But I think it would come later. We would want to release it as soon as we had something workable rather than waiting. On the other hand, this is very different than building a program from scratch, because we already have this incredibly rich database, and we al...

It looks like we could do the same thing directly, without the need for Outlook or PDF Postman. It's just a password protected PDF.

We are only a few days from adding long-needed functionality to the audit trail.... it will allow you to see a running history of who made changes to each appointment. not unless you seriously upgrade the audit trail or i dont understand the audit trail. The information i need is to be able to know...

Feature requests are described at
http://www.opendental.com/manual/featurerequests.html
More formalized medical history: 511
Percentage discounts in Adjustments: 622
So no, neither of those has been done yet.

It probably is related to the conversion. Whatever it is, as soon as we figure it out, we can enhance the program so that it won't spin like that without any kind of message.

Does the provider have a schedule entered?

Yes, in version 12.1. http://www.opendental.com/manual/quickbooks.html

We are only a few days from adding long-needed functionality to the audit trail. It's not that hard for us to do, and it will allow you to see a running history of who made changes to each appointment. So I would say to avoid the dummy codes.

I believe you can go into the procedure and delete the primary estimate at the bottom of the window. If not, then create a dummy primary claim. Also, the "Do not bill insurance" is per insurance. So in the procedure edit window at the bottom, I believe you could also double click on the primary esti...

Verified. Added to bug list.

I don't know. I would suspect MySQL permissions. http://www.opendental.com/manual/passwordsmysql.html Parallels shouldn't behave any differently than any other Windows installation, so I don't really thing it's related to Parallels. You used our installer for MySQL. Were you logged in as an Admin?

There is a request for customizing the popups. I don't have the number handy. It would be interesting to have a default customization as well as a way to override per appointment view.

Is the error message about "read only" happening when you close OD or when you relaunch it. If it's the former, that sounds totally harmless.

Sorry, I don't understand your description of the problem. What does "I reassign claim form" mean? What does "only use the default one for Canada" mean? Your entire message is cryptic to me.

Jason will answer that question on Monday morning.

No, the XDR sensors work directly with XDR software, and Open Dental has a great bridge to XDR software.

You probably do have it installed already. You could verify by going to Control Panel, Programs and Features. It will be listed under Micrsoft .NET Framework 4. You can verify this remotely. It will already be installed if you are doing your Windows updates.

Use CrashPlan to make backups to another computer in the office (in addition to offsite and archive). Have MySQL preinstalled on the other computer, but not running. When the server goes down, restore the opendental database to the correct location, and start MySQL. This takes approximately 5 minute...

How did you "restore your backup"? Are you talking about manually moving files around, using our internal tool, or using some other tool?

Regardless of any feature requests, I suspect that we will need to do something like this before 2013 in order to pass the next round of EHR certification. Secure communications is going to be a big part of EHR.

Sorry, I don't know why I didn't get a response. I'm expanding my search.

It's easier to just archive the patient and be done with it. But if you really must delete it:
Assign the insurance to the patient.
Delete any ins plan adjustments at the upper right.
Change the subscriber to someone else, ok.
Drop the ins.
Delete the patient.

Easy maybe. But I don't know about super easy. We've never tried anything quite like that, so you never know.

Just use the free Adobe Reader that everyone uses. There's only one choice.

SET @FromDate='2010-01-01' , @ToDate='2010-03-31'; /* Percent of appointments by insurance carrier, add the medicaid percentages for a time period to determine EHR eligibility (this query works for current Open Dental users as well as post conversion and trial conversions: if there was no claim for ...

No, I think you can continue to use one income account like you have been. That's how we assumed everyone was going to do it.

I'm not sure, but it seems like installing Adobe Reader would be the next troubleshooting step.

Oh, sure. It never occurred to me to do it that way. I always had one income account. We'll start on it right away.

#2279 approved.

No. That's just the way it was designed. Each report servers slightly different purposes.

That page is up-to-date. We have selected our electronic Rx service provider, and we have laid some groundwork in preparation for the integration. But phase 1 of the EHR standards didn't technically require a functional eRx feature. So we focussed on getting the certification rather than adding usef...

Ah, well that just sounds like a simple feature request to add another menu item to that dropdown. When you click on it, it would let you pick any referral source, even if they weren't attached to the patient yet.

Thanks. Fixed for 12.1.

Is the specialist attached to the patient as a referral? You wouldn't see anything in that dropdown list otherwise. I don't think anything changed in this area in the latest version.

I just now finally got around to enhancing this page
http://www.opendental.com/manual/multiplelocations.html
with 15 diagrams. You should take a look at it.

Robert,
There is no problem with the way you are doing it. That's not the slower "direct connection" that I was talking about. That's very similar to GoToMyPC, which I recommend in this case simply because he's having trouble with the VPN. GoToMyPC doesn't require a VPN.

Right. The feature request system doesn't literally determine what features we add. For one thing, we guide the feature requests by editing, approving, rewording, etc. And we try hard to understand why users are asking for a particular feature rather than taking it at face value. But the constant in...

Just so there's no confusion, we do fully support running updates from any workstation.

Yes. Any MySQL connector will work if you let the user specify connection details like database name, username, and password. Are you trying to synch the appointments to another server? We specifically support that, so I can give you more details if that's the goal.

Request #97 is to show images as line items in Chart module. It has zero votes. #429 is to email html format instead of plain text with attachments. It has zero votes. There isn't yet a request for emails to show in the images/documents module. One nice thing about eventually having images show in C...

I meant it's a little sluggish on a direct connection to the database over a VPN. The way you describe it, you are trying to connect to a different class C subnet. As far as I know, that's not possible, because class C networks only allow connections within a single subnet. Seems much easier to just...

You can encrypt that folder in Windows. But then you need to change the user for the MySQL service to match the user under which the folder was encrypted. So that, combined with a physical lockdown of the server, will protect you from theft directly at the server. But the data also goes out over you...

The emails show in the Chart module. You can create a view for just e-mails if you wish.
I understand your second point. We're always working on making it better.

I'm asking around right now.

I'm very skeptical. The first link has nothing to do with a limit on shared resources. Outbout TCP limit is totally unrelated. I'm quite certain that there is no way to beat the 10 connection limit; it's baked into Windows.

We weren't getting that much bloat when testing, just due to different samples. Anyway, it's feature request #2273.

Added to manual.

I've added the following explanation to our manual: If you copy/paste an existing image that's already in Open Dental, the file size may get bloated, especially if it starts out as a gif. All such images get converted to jpg with zero compression, resulting in some bloat. The current recommendation ...

Sounds good. I've always been surprised that so few people tackled automatic reports for their own use, based on third party software.

Do a search on the internet on how to overcome the 10 user limit on WinXP-Pro. Really easy to do. Every such solution that I've ever found is really just a computer virus trying to con you into installing it. We didn't get a true server until we hit 30 computers. We got around the limit with a Linu...

That's feature request #5.

It works very well. Try it out with one, first, of course, to make sure you will like it.

Even with Open Dental, it's easier to disregard security and just give everyone admin rights. But yes, you can use standard users for the most part. The following limitations apply: 1. The first time you run OD after installation, you will need to run as admin. 2. Updating the version of OD will req...

We won't be using a single line of html. It is all GWT (which admittedly converts it to html). It's web programming nirvana compared to what I've tried in the past.

Set up 4 simple procedure buttons, each using a single procedure code and no autocode.

And have you verified that that path is actually valid on each of the computers? For example, maybe some of them have it in the "Program Files x86" folder instead. It's good that it's a local path (starts with C:). That was the main thing I wanted to verify. Also, try running Open Dental by right cl...

The first thing I should have suggested was to make sure the scanner was connected by USB and not ethernet. That's a very common source of problems for scanners and printers.

Do not open a port on your router that points to your database. There's no way to secure that, even if you set your router to only accept connections from one specific IP address. The IP can be spoofed by anyone. You will need a VPN. Also, OD is sluggish in that configuration, and it's actually more...

Go with the Dell. But the server doesn't need to be expensive. The Windows Server software only adds about $500 to the cost. Or, if you really can't stomach the $500, then get Windows 7 which has a limit of 20.

When drtech talks about deleting estimates, he means to double click on the procedure to open up the edit window. Then, at the bottom, double click to open the estimate, and then delete it.

You must have edited your providers. The fee schedule is attached to the provider. And in your practice setup window, you can pick the default provider.

As best as I can remember, we do not yet have that level of automation. You would create two different procedure buttons, one for upper and one for lower.

I don't think so, but I'll keep it in mind.

Right. When you go to the Family module for one of these patients, are you sure there's no insurance plan entered? It might be time to call us to show us what you mean. I've never heard of this before.

I show sheet security as having been implemented back in version 7.3. The name of the permission is SheetEdit, and it includes date restrictions. It looks like what happened is that we forgot to implement entries in the audit trail for this permission. So I'm going to call this a bug and it should b...

I really do need the exact path that you are using to launch DXStart.exe as it is shown in our Program Link edit window. That is a very basic piece of data that has a lot of ramifications.

4. Right. We don't support that style of "multi-page" scanning. 6. We've changed the behavior on whether you can pick a scanner or not. There's no such thing as a "default" scanner in Windows. We only realized recently that this might be a problem, and we haven't located a way yet to allow setting y...

I don't know. I haven't run across that. The default zoom for any scan is to fit to the screen. And we don't have percentage zoom yet. It's not small because of extra white space due to the way it scanned, is it? For example, did it scan to an 8 1/2 x 14? One trick you might try is to crop it slight...

Not all permissions result in audit trail entries. But for this action, there's not even an applicable permission. The existing permissions are for things like preventing users from accessing each other's time cards. There is no permission for making an entry on a time card; everyone is allowed to d...

Broken appointments are adjustments. Those usually show in blue, but can be changed. You can make adjustments any color you want. It's done from Setup, Definitions.

One of our programmers thinks that if you change the settings by going through the Windows Control Panel, that the settings will stick instead of being forgotten. Let us know if that works for you.

Not currently. Either way would be a feature request.

Broken appointments generate adjustments in the Account. So currently, the best way to get a feel for it is to look in the account. We need to add a feature to properly track broken appointments.

Because that's what's easily accessible from the database. There's already an invisible field on each appointment that gives the summary description, automatically generated when you set the appointment. It's most useful to the staff, but might be somewhat useful to the patient. I agree it would be ...

We've been using Kasperski for the last year or so with outstanding results.

But what's the path that you are using to launch DXStart.exe. In other words, in our Program Link edit window, what is the path of the file to open?

I don't personally scan every day, so I can't quite remember the behavior. Are you saying that you used to be able to save some sort of default? I don't think I remember that.

Yes, that's the usual suggested workaround, but the original post indicated that that was not easy to do for some reason.

Yes, that version is certified. You would need to stick with 11.0.x. But if you won't use it for a few more months, we might have certified a later version by then. Offices don't report back to us whether they got paid or not, so we don't really know. But it seems very straightforward, as long as yo...

Word has deep support for scripting with VB. OOo does not. Feel free to find me the documentation for producing a single merged letter automatically with OOo. I've never been able to locate such documentation, and I suspect that it's not possible.

Maybe a payment of $0 with 2 splits on it, one for -200 to the regular account, and the other for 200 to the payment plan?

Of course, but it would be a separate program. We've clearly tried a number of approaches to patient portals over the years. I'm hoping that the technology we're using for this web version will be useful for our next attempt at a patient portal as well.

Got it. OK, so there are two solutions:
1. Upgrade to 12.0 where we made improvements in this area.
or
2. Make your logo a much larger image, like 8 1/2" x 11", with most of it white. You see, in older versions the boxes get drawn onto that image, so it has to be bigger.

I have put down the copy/paste bloat as a bug. As for the cropping, no, the file size will remain the same. You see, we don't actually alter the existing image for fear of losing detail. We instead store the crop rectangle x,y,width,height in the database and only show you that part of the existing ...

They both work if doing a letter merge to multiple patients. Only Word works if doing the merge for a single patient.

Well that's lucky. We didn't design it with negative numbers in mind. I've added that to the manual so that we don't accidentally break it in the future.

After looking into it, I think the date range for the week shows at the top of the printout, but the day of the month does not show at the top of each column. We're adding that.

Yes, it's a one time annoyance after that particular update. We would probably try harder to avoid that annoyance if we had to do it over. It resulted in too many support phone calls. The reason for it is that it will now remember your appt view on a per-workstation basis.

But my point is that you still won't notice. Not unless we make the scroll jump every time you switch from day to day. And that behavior sounds very annoying. It sounds like the solution is to put a note in at 8 to remind you the someone's coming earlier. I use that strategy for personal evening and...

Either, but not both.

This wouldn't be something that you would accidentally turn on. You would need to explicitly set it up on the server. Cross-site scripting isn't really an issue here since all the data will come from the same server as the program itself. I think it would be very unusual to have your browser securit...

We are finally done with the first bit of programming for the web version. It's not much, but I did want to show it so that people could see the potential and so they would know we were still working hard on it. http://www.opendental.com/ForumImages/webVersion1.jpg This is entirely HTML/CSS/JavaScri...

Oh, sorry. I think it will automatically install the US database for you. It will sense that you are not in Canada, based on your Windows country settings, so the only appropriate database remaining would be the US database. The trial version comes with dummy codes instead of US codes, anyway, so th...

What is the path that you are using to launch DXStart.exe. In other words, in our Program Link edit window, what is the path of the file to open? Did you add the line in the Dimaxis.ini file as described in our instructions? http://www.opendental.com/manual/bridgeplanmeca.html If Dimaxis.ini doesn't...

Right. But as far as the dates not showing, that might just be a bug that we are not aware of. I'll have someone look into it.

Apteryx software is good for when you want to use multiple sensor types and only have one image database. But your existing images would need to be converted over to Apteryx, and also XDR sensors might not be a good fit with Apteryx. You would need to contact Apteryx for that information.

Running a computer is simply part of being business owner. Yes, there's a learning curve for everyone. But if you and your staff can't become somewhat computer literate, then your business will suffer and you will be less profitable. Open Dental is the easiest dental software on the market to operat...

1. You can rename the .txt file to a .xls file, and it will open automatically in Excel, with no import needed.
2. Export from one office, and share the fee schedule with your other two offices.

Before we get to that, I would like to ask why it matters. They will open the program ONE time in the morning, and from then on, the scroll will not jump to 8.

Well, just go find that patient, and delete the value from them. Then, you can delete the Patient Field Def.

Leaving it in place as broken isn't too bad. We've made improvements that take this into consideration. The biggest improvement was when we added the ability to grab the procedures from the first appointment when scheduling the second appointment.

That seems like a bug we might have fixed a few versions ago. What version are you using?

Fixed. Thanks.

That looks like is should work fine except for the signature. I think the tablet will interpret a signature attempt as a drag/scroll, causing the whole screen to move.

You can view 3 of them side by side in the Procedure Codes window http://www.opendental.com/manual/procedurecodes.html I don't see a quick and easy way to print out 3 of them side by side. One option would be to use the export button at the lower left of the window above. That would give you one fee...

If you've checked everything on that list thoroughly, then we can get a copy of your database and start escalating it on our end. We can track down that specific patient in debug mode.

Of course. When it's electronic, it's called an Electronic Remittance Advice (ERA). It's at the very top of the priority list, and we added a number of features in the last version to provide a foundation for ERAs. That's why we have the batch insurance payments, and we also have a place to scan in ...

On the recall list page http://www.opendental.com/manual/recalllist.html we provide a section called, "Reasons why a patient might not show on the list". You should probably start with that. If it turns out that we need to add another reason to the list, let us know. The plan is to eventually incorp...

That's feature request #371.

It's request 210, in case anyone was wondering. It is fairly close to the top.

It's kind of convoluted for you, but it's not too bad for the patients, right? We always push hard to get "something" out there, and then we work on the rough edges over time. The good news is that you probably get used to it after a few days. But I do completely understand the complaint.

OK, I agree. I've added it to our list to change the behavior.

So I think he's saying if we just had a place in OD to put in those percentages, then we could display profit on each procedure. Sounds doable, but there would still be a lot of work involved.

What's not visible anywhere? The box outlines? What specific version are you using?

As far as I can tell, that feature has not been changed for a long time. A few changes were made in 12.1, but nobody's using that yet. So my best guess is that you accidentally changed your settings. The quick paste setup window is not intuitive. We will rewrite it when we have time. But for now you...

I bet it won't do that if you use a smaller screen. It's the expected behavior because of the size of the screen. The program doesn't remember "times" when switching between views. It instead remembers "scroll positions". It's a feature request to have it keep track of times when switching. In fact,...

But the schedule does exactly that. Do you mean: 1. The days and times that they are scheduled to work? or 2. The days and times that they actually worked? Our scheduler clearly shows #1, and from the wording of the original question, that's exactly what he was asking about. It's in a grid that look...

So nobody ever wants to email lab slips to the lab?

If we set it to show only the hours the office is open (request 109), it fixes the blank area at the top nicely, but it doesn't solve the blank area at the bottom. For that, you adjust the rows per increment. Also, request #2236 would help a lot because changing the font size would stretch each row ...

I understand. It's feature request 1730.

11.1.what?

Yes! http://www.opendental.com/manual/schedule.html

We've been putting most of our effort instead into adding more features to that part of the program to make it faster. We've shortened it from a 5 hour process to a 1 or 2 hour process. But that's for someone who does it all the time. The hardest part is converting your form into a gif or jpg. It in...

We have looked into it. It's behaving exactly as designed. If you don't want it to try to email to the laboratory, then you should remove the email address from the laboratory edit window and put it in the note field, instead.

What version are you using?

Yes, I connect to my db over vpn all the time. I have to use the ip address instead of computer name when specifying the db location. I have a VPN router which does take some fiddling to get to work.

Adding it to appt views is quite easy. Customizing popups is harder. It could go in either or both places.

Great. Also added to our manual.

Which window are you in? Which text box?

See requests #1218 and #1846.

Viewing radiographs/images should be very straightforward. Bridges.... not sure yet. Plugins will come later. This will, as usual, be open source. So until we get plugins, you would just alter the source code. Yes, the GUI is inferior to a Windows program. However, a lot of progress has been made ov...

I've added it to our internal todo list.

The reason we're doing it isn't so much for remote access. It's to be able to have a product for multi-location customers, especially the ones that want a hosted solution. They want no installation because they don't have time to install on 150 workstations. I suppose the staff could RDP in from eac...

We have just begun aggressively building a web version of Open Dental. No promises that it will work out; we've tried before and failed. But I'm really excited at the possibility that we will succeed. We've decided that it will not be a multi-tenant database. In other words, each customer will be in...

A query could do it, but someone would need to write it. We offer that as a paid service, if you're interested in doing it that way.

Did you spend some time looking through the query examples? There are over 500 to pick from. Don't forget that you can use the filter, and then use Ctrl-F to find a keyword like "encounter" on the list of results.

That would be a feature request.

More progress was made on Friday.

Sounds like a great feature request. Be sure to submit it so other people can see it, too.

I think that only works because of the recent improvements (within the last few years) that we made to let you grab procs from other appointments. If it's been working for you, then I guess it's ok. It's not how we train people to do it.

We don't recommend leaving broken appts in place. You are at least detaching the procedures and then reattaching them to the new appt, right?

I have a T580 (10 inch). I love the compact size when traveling. But for in an office, I would go with a bigger one. One thing I love about Fujitsu is that they have a variety of models with white keyboards. Why anybody would make a keyboard in any color other than white is a total mystery to me.

It's request 1208, with zero votes. I agree 100% that it's annoying. But lack of automation isn't a bug. And that feature request is competing with thousands of other requests. I just changed the difficulty to 1, and due to the low difficulty, it is likely to get done sooner rather than later.

That behavior is turned on in Setup, Modules, in the Appts tab. It will make sure that there is actually a hole in the schedule that fits, rather than just looking at the provider time bar.

That's a question that we just can't possibly answer with any accuracy. It remains at the top of our priority list because I promised that it would, but that doesn't necessarily translate into a timeframe.

I love my Fujitsu Lifebook. It's not thin, but it's very functional. Hospitals use a lot of hardware like this; they certainly don't use iPads. Intel is finally putting out some chips that will allow Windows tablets in an iPad form factor later this year.

If you are talking about mailing statements, then that's totally different. The bulk billing part of Open Dental does have defaults that can be set. See the second screenshot at http://www.opendental.com/manual/billing.html

This was never an issue in our dental office. I'll ask my old receptionist why not. Maybe because walkout statements were generally printed on demand, and those only show today.

I guess you're both Robert. We found the issue and are fixing it right now. The problem is only in the TP printing, not in the Chart module. They shouldn't behave differently, so that's what we're fixing.

2. It prints the same as it shows on the screen. So just change the Account view to be the way you want it to print by default.

The current mount framework is functional when capturing 4 BW from specific models of Suni sensors. It was designed to allow quite a bit of expansion beyond what it can currently do. There is no way to manually arrange 4 BW onto a new mount object yet other than when using the sensor capture.

Robert,
What version are you on?

It's now on our internal todo list to try to verify that behavior one way or the other.

Just cut/paste the entire task list. As to where you paste it, create an empty task list somewhere, perhaps named Old. Then open that task list and right click in the big white space, and paste.

I haven't tested it recently, but if the behavior isn't quite what you want, then it would need to be a feature request.

Sure, it would be the default email client. We would just launch a URL "mailto:etc". At least that's how I envision it working.

It is an extra click, but with a little effort, the staff could remember. They will realize immediately that they forgot when the time slider at the left jumps. The immediate feedback should train their brains very quickly. I agree that checked by default would be a nice feature, it's just that it's...

You could add that as a feature request, and it wouldn't be too hard for us to do.

Great post. I'm going to add that information to our email setup page.

Well, that was a fairly lukewarm response. Let's try that again. 16%, 7 years.

Yes, I understand. We'll get started on it.

There is already a "time locked" checkbox inside the appointment edit window. Is that not working for you?

Those are great options, but our programmers would need to add them just like any other new feature. Are they in the feature request system yet?

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