Open Dental

Arna

We discuss certain pitfalls with different anti-virus software programs on our webpage: http://opendental.com/manual/virus.html As mentioned, no anti-virus is perfect, however we have had the most success with AVG. If you are working with IT and they have a recommendation, you should follow their in...

Arna

I have seen AVAST block outgoing emails sent from Open Dental.

Arna

Typing a signature into a form may not hold up legally, as there is no way to prove who 'signed' the document. Using a signature pad is legally binding.
Our page: http://opendental.com/manual/digitalsignatures.html addresses the issues you raise about digital signatures and their legality.

Arna

There is not currently an option to add preferred name to the Appointment as an individual field. It is associated with PatientName, but not PatientNameF. That would be a feature request to have that option. Even though the first name is the only text to show on the appointment is you are displaying...

Arna

You can change the information that shows on your appointments in your Appointment View Setup. http://opendental.com/manual/appointmentviews.html

Arna

We've tested it internally and can get Open Dental to run on surface so long as it is running Windows 8.
Windows 8 RT is not tested or supported (because it does not work). See http://opendental.com/manual/computerrequirements.html

Arna

I would like to clarify: You can open Open Dental on your server but cannot open it on your workstations, correct? This error is typically associated with Grant Tables. There is a permission setting issue within those. If you can troubleshoot them, go nuts! You can also reinstall them using the tria...

Arna

Maybe it should just default to initial and then you can change to replacement if necessary. That is far too dangerous. Claims will get sent with the wrong information. It was a very deliberate decision to default to 'No'. The software cannot be responsible for determining this information, it must...

Arna

This Automation is designed for use for those offices who don't open the Edit Procedure Window. If you DO open that window, you get the message 'Prosthesis date not entered. Continue anyway'. You can TP crowns without using that window if you highlight the tooth first, then enter the code. Might sav...

Arna

I'm not quite understanding your question, however I'll take a stab at it and if I am off, please feel free to ask again. You should set your backup software to make a new, unique backup each time you make a copy of your data. You do NOT want to have your backups set to override previous backups of ...

Arna

You can set an automation to alert users if a certain procedure is set complete. Go to Setup>Automation Add a new Automation Description can be whatever you want to call it (ie. Crown alert) Trigger will be Complete Procedure List the procedure codes you perform in your office and when you want to g...

Arna

The alert will come when you try to create a claim. You will get an error: Unable to send claims until missing info is fixed. That alert will only go away when you enter the prosthesis date in the procedure edit window.
http://www.opendental.com/manual/procedureedit.html see 'Prosthesis Replacement'

Arna

Are you experiencing a lag for images or just pdf?

Arna

That statement is based on Medicaid's Electronic Health Record Initiative. Open Dental is EHR certified http://www.opendental.com/manual/ehrlicense.html and meets to standards set forth by CMS. One of those standards is secure email format for communication between physicians.

Arna

You definitely need to back up your OD database. That is *typically* installed to C:/mysql/data. If you are not sure, contact us, we'll help you locate it. You should also back up your OpenDentImages folder as that is where all your patient documentation is stored (scanned images, pictures etc.) If ...

Arna

I'm afraid not. If you create a procedure button with one D4341 code, Open Dental will chart the code with a default Tx area of UR. You can manually change the quadrant, but that is more time consuming than charting all four quads and removing the ones you don't need. Feature request 1309: When Ente...

Arna

To add a new sheet from the internal list- go to setup>sheets. Select the sheet you want to add to your "pool" and Copy that template across to the Custom List. It is now available for use and editing. If the Medical History New is the only Medical History sheet in the custom list, it is your defaul...

Arna

You are submitting your claims using the old 4010 format.
Change your clearinghouse setup to use 5010 format, that'll fix your issue.

Arna

The reason you can't change the patient picture is because your permissions don't allow it. That can be changed in Setup>Security. You can grant yourself (and anyone else in the same permission group as you) the image delete permission and you will then be able to remove that photo. Before you do th...

Arna

You can very easily run a daily payments report- that will list all the payments from patients and insurance companies (they are totaled separately for you).
Go to Reports>Daily Payments
You can get a little more in depth with custom queries, but I'm guessing this one should do it for you.

Arna

Multiple users should be able to enter insurance checks simultaneously. I something in the program prohibiting your users from doing so? If so, please let us know. With the newer versions, there are two ways to enter batch insurance checks into Open Dental, both with advantages and disadvantages. Th...

Arna

At this time, the Automation feature is limited to Sheets and cannot support pdf. The actions available when setting a procedure complete are: -Print Patient Letter (or email) -Create CommLog -Print Referral Letter (or email) -Show Exam Sheet -Pop Up There is no way to email a link on it's own, howe...

Arna

There is the Automation Feature that can trigger an action within Open Dental, such as Printing a Patient Letter or Exam Sheet. The Automation can be set up to trigger whenever a certain code is set complete, say D7210. If you create a custom Patient Letter (such as post operative instructions) with...

Arna

Service notes will not affect EHR at all. That is exactly what the Service Notes field was designed to record.

Arna

Open Dental will chart procedures with the fees in the fee schedule assigned to the patient's primary provider. If you do treatment plan procedures for a patient and need to fees to reflect the different fee schedule, you have two options: 1. Change the Primary Provider in the Family Module 2. Assig...

Arna

You can edit CommLog permissions so that no one can delete a CommLog after a certain amount of time. This can be set to one day. What this means is a User with those permissions can delete a CommLog on the day it is entered, but after that day, it cannot be removed. You can set this by unchecking th...

Arna

I'm sorry we haven't been able to help you to the capacity you've needed thus far. Conversions are definitely some work and I applaud you for really trying to understand all the issues and make sure you are ready to go ahead. It really makes for a successful transition. I'd like to extend myself to ...

Arna

Welcome to my life. I have to know two different dialects of English... I'm at a point in my Americanization that I cannot tell which words are American and which are Aussie anymore and that is most confusing! **Sorry to get off topic** Thanks for submitting that Feature Request. I am excited to see...

Arna

There is no way to lock those appointments at this time. I checked the feature requests and couldn't find one for "enforced scheduling", however I imagine it would be a popular request if it were submitted. I'd highly recommend you do submit the request and use the forum to generate some interest an...

Arna

Yes, That query is a little incomplete. I have another that would be better. I am actually going to remove that post and will email you the other query, just so fellow forum users don't get confused by this thread.

Arna

I will email you.

Arna

Instead of running a query, how about using the Treatment Finder Report? Under Reports > Treatment Finder (Right hand Lists). The treatment finder was built specifically to find a list of patients who have treatment planned procedures that are not scheduled and insurance remaining. You have the abil...

Arna

That should still send a statement to the Guarantor. I would suggest contacting our tech support so we can troubleshoot in more detail for you.
Our contact page: http://opendental.com/contact.html lists your options for contacting us.

Arna

The statement should address to the Guarantor.
Is is possible that the statement was marked Single Patient Only? You can check by double clicking on the Statement in the account window and checking if that box is marked or not.

Arna

What happens when you launch the perio chart? Are you getting an error message?

Arna

Kevin, Did you try all the following steps? Troubleshooting sequence if DirectX is not working properly 1. Install the latest DirectX runtime. http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3 2. Install all express/critical Windows Updates....

Arna

That's fantastic news!
Thanks for the feedback. I am excited to share this with our team.

Arna

In the lower left of the recall List screen, there is an 'Undo' button. You will have to enter the date that you printed the postcards and by clicking OK, all those patients will show up on the list. If you figure out where in the list the postcards printed to, you can use a CommLog to indicate you'...

Arna

Look into Apteryx. http://opendental.com/manual/bridgeapteryx.html They support *almost* every sensor on the market. From our website: Their XVA3 software can support almost all sensors on the market. The hardware support is just outstanding, and the software is powerful. Apteryx is frequently rebra...

Arna

To add to Jason's comment, the test conversions are free of charge. You know your data in Ace and where everything should be. By doing a test conversion to Open Dental you have a chance to play with the system, test it out and make sure it is a fit for your practice. It also gives your staff a chanc...

Arna

Dr Hershey is right, you can set up different fee schedules for your different providers. You can assign fees in Lists>Providers. This will be the fee schedule that each provider bills. If the insurance plan in question pays differently based on the provider who completed the work, that requires a l...

Arna

A lot of offices submit a copy of their Primary EOB. Is this not the case for you?

Arna

Who doesn't want to do their own prophys?!? Coming from a foreign land of 'no such thing as PPOs', I totally understand your predicament. Working with insurance companies is like the awkward first stages of dating (but unfortunately Linsay Vonn is still not involved). Considering you have used Dentr...

Arna

Good afternoon Jim, The best practice would be to use PPO plan types with Insurance Fee schedules attached. This will allow Open Dental to treatment plan using your UCR fees and Open Dental automatically calculates writeoffs. The writeoff amounts will show on patient treatment plans as a 'Discount'....

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