Open Dental

Arna

I would need a few more details to really help you with this. I'm assuming you are talking about images in a patient's Image Module file. Images aren't 'touched' as part of the update process. I think the images going missing does not have anything to do with the update. Chances are, you have a loca...

Arna

1. No. Feature Request.

2. Yes. 15.4- Treatment plans were moved to the sheets framework.

Arna

Sounds exciting!

Does your product know if and what procedures a patient has on their plans?

Arna

How does it work?

Open Dental has a built in report (Treatment Finder) that identifies patients and can generate letters or labels to reach out to patients to get them scheduled.

Arna

Awesome- Is Microsoft as HIPAA friendly?

Arna

How does HIPAA play into this?
Are Microsoft and Google offering BAA's for the end users?

Arna

This has been fixed and will be added to 15.4.7. All EC status procedures will inherit the provider color if the pref to show provider colros in the chart is enabled.

Arna

This was an oversight on our behalf. We are adding an enhancement to the software to have provider group notes use the provider color if the 'Use Provider Color in Chart' preference is selected.

Arna

Hi Dr. Pruce

I'll look into it and get back to you shortly.

Arna

We need to clarify here. Open Dental unequivocally and strongly recommends that users NEVER update the database using UPDATE statements or otherwise alters the contents of the database outside of the Open Dental Program. Even internally, Engineers are not allowed to do this, (with the exception of o...

Arna

dgraffeo wrote:
Then again I don't talk with or work with anyone that opens up obviously malicious ... cat pictures on their lunch break
that you know of

He doesn't know his coworkers that well, at all...

Arna

For eRX users that have not previously Identitiy Proofed, the EPCS link may not be available.
Contact us if you'd like that option and we can work with the vendor to get the process started.

Arna

I got it.
I'm getting my people on it. Thanks for following up.

Arna

Did you send your license information across to be registered with Surescripts?
If so, shoot me an email with your contact details and I'll reach out to the vendor to troubleshoot that link.
arna@opendental.com

Arna

Clicking on eRX will enable the program link, however in order to proceed with EPCS, you'll need to go through Identity Proofing and Credentialling (if you haven't already): http://opendental.com/manual/erxenable.html Once that is done, you'll have the option in the Admin tab to sign up for EPCS. ht...

Arna

We won't ever stop that automatic backup. It's way too risky. We can't count on the convert database script running through completely without issue. The onus will always be on the provider to remove any unwanted backups from their mysql directory manually. In this case, the risk far outweighs any b...

Arna

OK- I can get that turned on for you, but I'll need to know your account.
Also, did you go through Identity Proofing with Verizon UIS already?

Arna

As Jason said, Controlled Substances transmission requires additional sign up.
If you remove the controlled substances, you can transmit the non-controlled drugs.
If you'd like to transmit controlled substances electronically, please contact us for assistance for sign up.

Arna

The ADA store has two options, physical pad of 100 or PDF http://ebusiness.ada.org/productcatalog ... px?ID=1739.
If you purchase the PDF, you'll have to convert the file into an image file to use as a background.

Arna

We don't distribute it anymore without an Open Dental registration key- copyright reasons. You'll have to source your own image and add to the system. I'll dig to see if I can find a link to purchase as well. From http://opendental.com/manual/distributors.html CDT License: The full version of Open D...

Arna

What version of Open Dental are you using?
The 2012 claim form is not part of the Image folder. It is distributed with the program in a .dll

Arna

Yes- The Audit Trail logs when a user logs on and off.
Go to Tools > Audit Trail. Search for the Permission: UserLogOnOff. You can also refine to your Username.

Arna

Click to dial is available through DentalTek in version 15.4 and greater.
DentalTek has a few phone features that are very useful for contacting patients from within your Open Dental program: http://dentaltek.com/open-dental/

Arna

^^
THAT'S genius.

Arna

Note- updating for eCW integrations requires you stop the OpenDentalLH7 service before you convert the database.

Arna

We discussed this with our account manager at X-charge and he explained that they have been overwhelmed by EMV calls and the rollout of new terminals. They have added resources to address the backlog and hope to get back to normal over the next couple weeks.

Arna

We have Dentrix specific conversion information on our web manual: http://opendental.com/manual/conversions/conversionsdentrix.pdf If you are wanting to move your images from DEXIS to XDR, an image conversion may be needed. These can be costly. If you choose to begin with a blank XDR database, you'l...

Arna

Alrighty, I double checked with engineering and confirmed that you will need X-Charge to be involved. 1. You will need an upgrade to X-charge version 8.1.1 (you may already be running this version, but probably not). 2. You will need to install the terminal drivers for the EMV device. 3. X-charge wi...

Arna

We haven't had the chance to install them, unfortunately. I'll check with the engineers who worked on the integration to see if they have any insight, and get back to you. Also, this is not a matter of compliance with the law, it's a matter of compliance with the card carriers themselves. You are no...

Arna

I wouldn't know where to start, unfortunately. What are you trying to install? Drivers?

Arna

Try opening up the OpenDentImages before launching Open Dental. Does that make it any faster?

Arna

I believe there will be some trickery to that effect. Jason is working on it. He may have more to say about the matter.

Arna

Hi Annesa, You totally slipped by me yesterday. Sorry for that. Sounds like you have quite the project on your hands. Depending on how you want to tackle it, our conversions department may be able to assist with some mass changes. Before you begin, you may want to consider making a backup of your da...

Arna

OD may want to alter their installation instructions a little or polish up their help page on the topic just to press the issue a little more, something as simple as a windows dialog pop-up like the ones they have during installation regarding my.ini/grant tables... Something that says, "Hey folks....

Arna

Just out of curiosity- is this Passphrase to secure their TCP/IP traffic or to encrypt their database? I got a little lost in the email you posted.
Hats off! It's great to see that Dentrix is giving their customers the ability to secure themselves.

Arna

And uncheck the configuration wizard checkbox. That gets a lot of people.

Arna

Yes- Go to Setup > Chart > Procedure Buttons.
http://opendental.com/manual/procedurebuttons.html

Arna

Hi Dr. Barr, Controlled Substances is up and running. Our test providers have been successfully using EPCS and it is available for the general public to sign up and use. Our web manual details the process for signing up for eRX and EPCS: http://opendental.com/manual/electronicrx.html . I can have a ...

Arna

You don't need to download ICD-10 codes in order to use them in the chart. You can, if you please, manually enter the codes into the ICD-10 Diagnosis box each time you submit a claim. The toggle between the two coding systems is available in 15.3. You would need to update to 15.3 in order to differe...

Arna

The recall appointment is attributed to a different provider than the provider assigned to the operatory. That is why you are being prompted to change.

Arna

Are you being prompted to change provider?

Arna

An easy way to think of it-
Before October, were you adding ICD-9 codes to claims? If so, now you need to use ICD-10.

Arna

True.
Travis' solution works if the claim is not sent.

Arna

Do the messaging buttons light up on those workstations? I think Jason may have hit the nail on the head.
Note that you CAN change the synch icon settings per computer. When you add new computers to your environment, you will need to program the buttons for those new computers.

Arna

The workstations that are not working don't have the synch set for that computer (it is a computer setting).
Go to Setup>Messaging Buttons.
Find the computer with (This Computer) next to it in the list
Check the synch item number is set on that computer in the list.

Arna

Open Dental is considered a less secure app by Google, so you may need to add the exception to Gmail to allow less secure apps.
https://www.google.com/settings/security/lesssecureapps

Arna

Deleting the claimprocs is a lot of work.
Just mark the claim as received (you don't need to enter Payment by Procedure).

Arna

I've helped a few users through the process. Every time I've attempted to do it, the process has changed slightly, however I keep the web manual as current as I understand the process to be. http://opendental.com/manual/dentical.html

Arna

The changes were implemented. In the manage module, there is a Batch Insurance feature designed to process huge checks like this.

Arna

Currently there are only two merchant services who integrate in to Open Dental- X-Charge and PayConnect. X-Charge/Open Edge is being proactive about making EMV compliant devices work with their software and Open Dental, the EMV compliant option is not particular to certain Credit Card processors or ...

Arna

Attention Ohio users: Starting October 1st, 2015, prescriptions must comply with the new rule in OAC 4729. Prescriptions cannot use check boxes to determine if generic substitution is permitted. In Ohio, the rule in OAC 4729 states that the prescriber must hand write in wet-ink “DAW” or “Dispense as...

Arna

As of October 1st, Ohio does not permit a check box for DAW designation. The check boxes are used in other states. In Ohio, the rule in OAC 4729 states that the prescriber must hand write in wet-ink “DAW” or “Dispense as Written”. I have created a template for Rx for use in the state of Ohio. If you...

Arna

rhaber123 wrote:vendors recommended by OpenDental
http://www.opendental.com/manual/vendor ... ation.html

We actually state on that page that we do not recommend or endorse any of those services. That page is intended to be informational.

Arna

1. Download the file above to your local computer.
2. In Open Dental, go to Setup > Sheets
3. Click 'Import'
4. Browse to the downloaded file on your computer. Select it and click 'Open'.

Arna

The Treatment Finder Report is used for this exact purpose: http://opendental.com/manual/reporttreatfinder.html.

Arna

A low tech workaround is to remove the mouse.

Arna

The functionality to use the sheets framework for statements was added in 15.1

Arna

Absolutely. New York mandates electronic prescribing of controlled substances. Providers in other states are able, but not required, to do so.

Arna

Hi Dr. Barr,
Things are indeed sorted out. I will be reaching out to our New York dentists in the next week or so with information regarding eRX and EPCS (Electronic Prescribing of Controlled Substances). Watch this space.
Arna

Arna

It would be best if we could take a look at this with you. Before you attempt to make any changes on your own back up your database . This is highly dangerous and you could wipe out current data if you are not sure what you are doing. I highly recommend that you involve us to screen share and unders...

Arna

Which file are you referring to? The database, or the specific table?

Arna

That's a tricky question. It can be wherever the my.ini file specifies it to be. http://opendental.com/manual/myini.html. The DataDir entry is the database directory location. The my.ini is typically located at C:\Program Files\MySQL\MySQL Server 5.5\ and the database is typically found at C:/mysql/...

Arna

Sounds like you have a missing table from your database.
Is this an Open Dental build or self compiled?
You mentioned you moved databases. Are you sure you moved the correct database?

Arna

Currently, printing chart notes uses the default printer settings in Open Dental. You can submit a feature request if you would like to see the behavior of the program changed.
You are welcome to vote on Feature Request 2021: Email Progress Notes as an atttachment.

Arna

I'm not trying to discourage you to develop your plugin, however this functionality was recently added to Open Dental in 15.3 through a third party bridge.
The service automatically posts favorable reviews to social media sites and addresses concerns privately.

Arna

There is the option to store images in the database, however that is not practical for most. http://opendental.com/manual/imagesstoreindb.html Open Dental does not recommend mapped drives. Instead use UNC network paths for Open Dent Images shares. You shouldn't be sharing the whole drive, just the O...

Arna

I totally missed your original Q. My apologies. We've been in discussion with X-Charge regarding compliance, however I don't know what the timeline is and how much responsibility will be on Open Dental. The new technology will require a card reader with the chip support, however the transactional da...

Arna

Additionally- layman's terms will replace the description in most parts of the software. I still recommend you run the tool, but you can use a layman's term, if you want.

Arna

You can edit it back to the copyright description by running the D code Tool in the Procedure Code Tools.

http://opendental.com/manual/procedurecodetools.html

Arna

Can you try changing your default browser? If that doesn't work, we can troubleshoot as a support call and use other methods to get you the version you are after, if needed.

Arna

Try changing the open-dent to opendental and see if that yields any results.
Also, try browsing to http://www.open-dent.com. It should redirect you. If it doesn't, please let me know.

Arna

Your best bet is to actually use a query, export the data to excel and create a mail merge. Our Mailing options on the query example page are useful: http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx /*35 List of families seen in the last three years - Useful for generating a list of patient...

Arna

It sounds like the Website Path for Updates is not connecting.

Can you go to Help > Update > Setup (UL Corner) and let me know what the Website Path for Updates is?

Arna

I need a little more information before I can really get you what you want, however the Daily Procedures Report gives you a list of procedures completed in a time frame: http://opendental.com/manual/reportdailyprocs.html

What are you trying to achieve with this report?

Arna

^^ Ha!
I can set up a time for the both of you, if you like.

Arna

Yes, you have to be on support to get upgrades we build. For returning customers, we currently require a minimum of three months of support: http://opendental.com/manual/fees.html We release 3-4 new versions a year. You can see our release cycle on our webpage: http://opendental.com/manual/versions....

Arna

Fancy! Keep us appraised. I'd love to know how you go with it

Arna

"#mysql50#" shows up when there are special characters in the database name. Underscores are fine, so I think it may be your dashes in the date that are causing that. This started to happen after the data directory structure changed between MySQL versions 5.0 and 5.1. Try replacing the dashes with u...

Arna

Once you set up the referrals correctly, you can use the Referral Analysis report or any of the referral queries to start analysing that data. One of my favorite referral queries is: /*121*/ SET @pos=0; SELECT @pos:=@pos+1 AS 'Count', p.PatNum, CONCAT(rf.LName , ", ", rf.FName) AS Referral, ra.IsFro...

Arna

Absolutely.

The referral window can track both referred in and referred out patients. If patient A is referred to you from patient B, you would add the 'Referred From' in patient A's chart. The referred from would be Patient B.

Arna

If you are in the United States, Open Dental supports the coding systems listed on this page: http://opendental.com/manual/ehrcodesystemimport.html The diagnosis codes have been developed for EHR customers, however anyone with a valid US Registration key has access to the code systems. You can use I...

Arna

Simply running Open Dental as Administrator (if you are using the built in backup tool) will solve your problem.
Right click on the Open Dental icon and Run as Admin.

Arna

Are we talking about a handful of patients, or the majority?

Arna

I tried to reproduce this and couldn't. Are you changing billing type in the Family module from Standard Account to something different? The type of recall won't affect the sort order in this case.
I would be happy to take a look at your data to troubleshoot.

Arna

How many patients fit this scenario? The reason I ask, is there is no way to export/import a single patient from within Open Dental. I think the least complicated solution would be to set up access to all of your databases at each location so that you can view patient records from each of the practi...

Arna

Are you using Allowed or Normal Fees?
Allowed have the ability to learn, but don't give the writeoffs in TP estimates. Normal/Copay gets everything right, but is static.

Arna

You can only assign one normal fee schedule to a plan. If you want the writeoff calculation in addition to the reduced insurance fee, there will need to be both the normal fee schedule (for the writeoff) and the copay for the difference.

Arna

Cool tool, Justin.
I'm gonna borrow that one.

Hi- btw

Arna

The Ins Pay Fix tool creates checks for insurance payments that are not attached to a check. The check's payment date will be the date the claim was received. This is used when users have not been attaching their Insurance Payments to checks, and it would now take too long to clean it up manually. T...

Arna

This is slightly more complicated than a traditional PPO Plan. You will use a Normal Fee schedule for your contracted rates to calculate writeoffs. Open Dental uses the logic Provider Fee - PPO Fee = Writeoff. If Delta Dental then pays on a reduced Fee Schedule, you will have to use a Copay Fee Sche...

Arna

It should show the income on 04/14/2015 from insurance for $100. It sounds like you have set the insurance payment date to 03/25/2015 instead of 04/14/2015. Open Dental uses the check date for posting income.

Arna

I actually meant to reference this web manual page: http://opendental.com/manual/productionincome.html

We address the section regarding "Income by provider".

Arna

You would still use the Production and Income Report, but focus your attention on the Income portions of the report.
You will probably also want to run that report to show writeoffs on the date of insurance check, not the date of service.
http://opendental.com/manual/reportprodinc.html

Arna

Bug. Will be fixed in 15.1.17

Arna

Thanks for the feedback. I have let the engineering team know.

Arna

Hey Shelley, First problem sounds like either the Finish and Send was already used for that appointment, or you are trying to use the wrong appointment to Finish and Send. If you launched Open Dental from an older or future appointment in eCW, that is the appointment Open Dental is expecting the pro...

Arna

I use queries to run analytics on attendance.
Do you use the employee schedule? If you do, it is possible to query those employees whose clock in times do not correspond with their scheduled time.

Arna

The governor just signed the bill.
http://open.nysenate.gov/legislation/bill/S2486-2015
As Jason said, we are still working on this feature, however the extension will give our providers some time to comply and learn the new feature as it rolls out.

Arna

Interesting...
What version of Open Dental are you using? I am going to try and reproduce that now. I'm not sure if there is a deliberate reason why EO treatment triggers recall. Perhaps an engineer may be able to provide insight?

Arna

That is to be expected with PPO plans.
If you want to show the Insurance Rates in the account, check the Plan Type is Category Percentage and the Fee Schedule is selected. Use Update Fees in the Treatment Plan window to trigger the new fee schedule rates.

Arna

Gmail will sometimes require 2 Step Authentication. Did you turn that on?

Arna

No and I doubt we ever will. That information needs to be added and Open Dental cannot intelligently know whether a crown is initial or replacement. You'll need to select it each time.

Arna

Open Dental deliberately changes the status of the claim when printing because most offices either print claims or send them electronically, not both. I would recommend you do is submit a feature request.

Arna

Thanks for letting us know.
What version of Open Dental are you using? I'll pass this up the chain and we will look in to it for you.

Arna

Using IP may work, however this typically means there is a deeper root cause, such as a DNS issue. If you do use IP addresses to connect, make sure that they are static and not dynamic. It shouldn't be a permanent solution and the underlying network issues should be addressed so you can connect usin...

Arna

Yes, we can.
Please pass on our HL7 Manual to the other software company. http://opendental.com/manual/HL7Messagi ... eSpecs.pdf
It should help them out a lot with the HL7 message structure.

Arna

That it is

We have some pretty epic features in the works. Stay tuned.

Arna

Feature Request 2426 - Timecards prevent clocking in before certain time.
Feature Request 3357 - Timecards highlight red when employee works outside scheduled hours

Arna

I would recommend using a surface watch with the entry status of 'Condition'. I set the watch surface code to have a color override of black.

Arna

You can create a CommLog Type if you wish. To do so, go to Setup>Definitions>CommLog Types
http://opendental.com/manual/commlog.html
http://opendental.com/manual/definitionguidelines.html

Arna

Start with our online training. We have a YouTube channel with training videos that will be helpful: https://www.youtube.com/user/OpenDentalSoftware The Open Dental basics is a good starting point to become familiar with the system. We also offer individual online training for a minimal fee: http://...

Arna

Can you provide any more details about the exception?

Arna

You should add the new provider bar to your appointment view.
Go to Setup>Appointments>Appointment Views
Select the new provider's provider bar on the lower left of the screen.

Arna

The Auto Note body text can be copied and pasted, however there is no utility to export/import the prompts that are used within those notes.

Arna

Could you give us a call at tech support? I would like one of our techs to discuss this with you. (503)363-5432
In the meantime, I'll let the engineering team know about your problem.

Arna

In short, yes. See http://opendental.com/manual/digitalsignatures.html "Signatures created using a stylus on a Tablet PC, similar touch screen, or Topaz can be used to verify the identity of the person who signed, much like with a pen and paper signature. Information about the speed of each stroke o...

Arna

Wishing you all a very happy and more importantly, safe Thanksgiving weekend.
Thank you for your continued support. We appreciate each and every one of you.

Open Dental

Arna

Fixed! Thanks again for the feedback.

Arna

We've had a few requests to share a copy of the Patient Excuse Letter that is distributed with the newer trial versions of Open Dental for those users who wish to import it into their current database.
It is basic, but a good template to start with.
Enjoy!

Arna

We document all our development on our version page: http://opendental.com/manual/versions.html
It is accessible from the Home Page.
You can also use the Bug Tracker to see a breakdown of features, enhancements and bug fixes per update: http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

Arna

Thanks, Kevin. I'll get that looked at.

Arna

We don't have EHR enabled, which from what I understand requires an additional fee. Do I need to enable that chekbox?

The Fee comes in to play for the reporting for EHR. Checking the box won't change your support agreement and still enables certain EHR related features, such as patient portal.

Arna

Ah! That got me first, too, to begin with. I am working with our technical writer to make the instructions a little clearer (I just assumed because I was blonde, I wasn't getting it). I'm assuming you are following these instructions: http://opendental.com/manual/portalhostedbyod.html Step 2 got me....

Arna

Also, Black Friday sales can often score you a good deal. Some retailers start sales early. This is the time of year to buy!
I was at Best Buy yesterday and it was scary how easy it could be to shell out $1K for a computer. (I almost walked out with a 4K TV...)

Arna

It's that time of year again! (Almost) This year, we will be opening our support for a limited duration on Thanksgiving in order to service our international customer base. Please note the following holiday dates and our hours. November 27: Modified hours of operation. 8am - 2pm PDT December 25: Clo...

Arna

You know what they say, imitation is the sincerest form of flattery

Arna

There is not currently a way to have this kind of popup trigger. Feature request 1302 "More automation conditions." would be a great starting point. I recommend you vote on it and add any additional notes you wish.

Arna

For those of you who are planning on using Open Dental for Meaningful Use in 2014, please read the following: http://opendental.com/manual/meaningfulusebegin.html If you have not contracted or started the setup, please contact us immediately. Reporting MUST start October 3rd in order to be eligible ...

Arna

http://opendental.com/manual/anesthesia.html "A complete Anesthesia system for Open Dental is available from Big Idea Software, LLC. The program, which is compatible with Open Dental versions 7.2 and newer, offers electronic anesthetic records for both IV and GA cases, and an inventory system for ke...

Arna

This is either stemming from the 1. default Primary Provider for the patient or 2. an operatory assignment (based on how you schedule). 1. Check Lists>Providers. You may find that Jones has a number of patients assigned to them. If that is the case, you can move those patients across to Savvy using ...

Arna

I have seen users with Mac Pros who have the resolution turned all the way up experience some issue with Open Dental. The solution was to reduce the screen resolution. Other software programs would automatically reduce your resolution to ensure compatibility. Again, if you can post screen shots or e...

Arna

What is the resolution of the monitor that you are currently having issues with?

Arna

The discount field was intended to be used for practices offering a discount plan so that they no longer have to create a dummy insurance plan to have discounts reflect on Treatment Plans. PPO plans should not utilize this feature, as there are contractual obligations that are handled through Fee Sc...

Arna

Sure it's possible to backup to a google drive, however this article talks about using it a file server. That is another beast all in itself. The biggest concern you face when backing up to a third party drive is HIPAA compliancy and performing a Security Risk Analysis. You will need a business asso...

Arna

I suspect a plugin, but I could be wrong (it's happened before) Did the issue occur half way through your scanning or you noticed the behavior at the beginning of your task? If it occurred at the beginning (which again I suspect), then it could be many number of things that changed settings, such as...

Arna

Are you creating the new patient record by using the bridge through Open Dental? Your bridge settings may need to be examined. Give Open Dental support a call and we can troubleshoot with you- (503)363-5432.

Arna

@teethdood- that is where my mind went. We don't have many women here, but I would buy it for them all just for giggles

We would be the Open Dental PMS brigade.

Arna

Hi Open Dental Users, Have you connected with us via social media yet? Some of you have found us on Facebook. For those of you who haven't, please feel free to like us: https://www.facebook.com/OpenDental. We are also working on adding new training content and have released our YouTube channel with ...

Arna

By using the PPO Percentage Plan Type for your insurance plans, most of this work is eliminated. Open Dental retains the UCR fees in the account, but writes off the difference between your UCR fees and the contracted insurance fees. It also makes it easier to handle payments that come in that don't ...

Arna

This technology is pretty common in the rest of the world. The cards to require an insertable card reader. If your terminal doesn't support the microchipped cards, you may need to upgrade the terminal. As others have mentioned, you should still be able to type the card # in. Contact your Merchant Se...

Arna

I had some recorded internally. I will be working with our Technical Writer to upload them to our website. See http://opendental.com/manual/messages.html for a download of extra sound bytes.

Arna

We have a wav file we can send to you. Feel free to call our support line and we'll even load it for you.
(503)363-5432

Arna

The only way to have writeoffs show in the P&I report is to use an insurance plan. Adjustments will not work for this purpose.

Arna

BAA is a Business Associate Agreement. A Business Associate Agreement should be signed by anyone who access to your PHI (Protected Health Information). As a provider, it is your responsibility to protect your data and a BAA is a contract that outlines exactly what a third party may or may not do wit...

Arna

We don't use the software to notify users about updates. We use the website for that purpose. We publish the new releases, including web manual pages of all the new features to the main page. Historical version information can be found on the Version page: http://opendental.com/manual/versions.html ...

Arna

Your appointment view may lend some clues. Go to Setup>Appointment Views. Choose the view you are using. There is a box in the lower right hand corner that lists what fields show in the LR of appointments. Typically, this is the Assistant Abbreviation.

Arna

The Payment Plans were designed to handle this scenario. Instead of being tracked in the Aging of A/R Report, amounts due are tracked in the Payment Plan Report.
See: http://opendental.com/manual/paymentplan.html

Arna

In your chart view, you can absolutely widen that field. 1. In the Chart Module, go to the 'Show' tab. 2. If there is not a view in the 'Chart View' list, you should add one. 3. Double click on the chart view to edit the properties. 4. In the LL corner, there will be a 'Fields Showing' box. Double c...

Arna

One option is to create a patient field definition with a pick list. http://opendental.com/manual/custompatientfields.html

Arna

What are your region and language settings in Windows? Open Dental pulls those settings to display the calendar. We don't have a 'built in' calendar, instead we borrow the operating system's.

Arna

We are adding an enhancement shortly to allow us to operate in a Google Cloud SQL environment. We will need to do a little more research before I can confidently say that Amazon RDS will work.

Arna

That would require a data conversion. Those settings can be extracted, but there is no easy way to do that. Our conversions team would be happy to talk it over with you if you are interested.

Arna

Open Dental uploads claim files directly to the ClaimConnect servers via a secure connection and does not export the files locally. When a claim is "sent", the claim file is uploaded directly to the ClaimConnect server and there is NEVER a point in time where the file is exported to the specified ex...

Arna

If you put yesterday's date into the box, it should mark as inactive. If it doesn't, let me know.

Arna

AWESOME! I love that it is called "every other week"...

Arna

We have Feature Request 2148: Payment plans, intervals such as weekly, biweekly, every 3 weeks, etc. Throw a few votes its' way! I love the word fortnightly. There is no ambiguity, unlike biweekly. Does biweekly mean twice a week or every other week? I use the word fortnightly here and everyone star...

Arna

Sorry you slipped through the cracks on me, Sean.
0% claims will still show up in your outstanding insurance claims report. You should Enter Payment by procedure ($0) which will mark the claim as received.

Arna

Nothing makes you use deposit slips. It is probably more redundant to create and then delete deposits in my opinion. They are purely a security feature.
There is no issue with cluttering the DB with unnecessary data. Deposits are tiny little things.

Arna

A big advantage to using deposits is as an anti embezzlement tool. Deposits can be controlled through Setup>Security and only trusted members can edit them. By depositing your money for the day, you are preventing another employee from later modifying a payment and perhaps pocketing the difference. ...

Arna

AND after all of that, I see that you are in BC?
Pretty much the same, but the part about the writeoffs doesn't really apply in Canada. That makes it much easier. Just set to 0%, yes.

Arna

I am making the assumption that we are dealing with a PPO Plan Type here. Setting the percentage of coverage for all benefits to 0% will work. Open Dental will perform the following calculations for a PPO Plan Type: 1. Provider Assigned Fee - Insurance Fee (Normal Fee Schedule Type) = Writeoff 2. In...

Arna

If you can access Open Dental on another workstation, you can flush hosts through a User Query.

Arna

What version of Open Dental are you using?
I am not quite following what you mean by editing a condition. Can you clarify what you are doing in Open Dental?

Arna

We all have large screens at HQ, but we use that space to keep the wiki open. It would be a nice feature request to be able to control the size of the windows (It already exists- 3004). You'll never go back to a small monitor now, you know that, right? Wait until you add another monitor or two to th...

Arna

Thanks for posting the error. It appears to be a permissions issue with your temp folder permissions. To fix it navigate to %temp% or C:\Users\[Username]\AppData\Local and right click on the Temp folder and choose properties, then click the security tab and click advanced. On the permissions tab you...

Arna

We have database documentation outlined here: http://opendental.com/manual/programmingresources.html , if that is what you are looking for. There is a dedicated section in our web manual for developers, programmers and distributors: http://opendental.com/programmers-resellers.html that may be of use...

Arna

Great idea! I'll pass the idea on to our technical writer.

Arna

Have you taken a look at the PPO Writeoffs report that is built in to the system? It's not exactly what you are asking for, however it is a good starting point for you (I think). This report hinges on the assumption that you are setting up your PPO plans with the PPO Plan Type and assigning the fee ...

Arna

Added to bug list with description "Chart electronic Rx refresh was failing with error when the windows user did not have permission to write to system Event Log." Fixed in versions 13.2.36 and 14.1.11(beta). Not yet released

Arna

This error stems from your NewCrop (eRX) not being accessible and the error log not having sufficient permissions to log the incident.
Thanks for raising this up. We are working on facilitating another method of communicating between NewCrop and Open Dental that can bypass this permission issue.

Arna

1- Scheduled production is just that. Procedures that are attached to appointments that are not set complete (the appointments are not complete). To get 'rid of it', you should set your appointments complete when you finish treatment. This workflow is very important and has many consequences if igno...

Arna

This error is tied to Adobe.
What version of Open Dental are you using? What are you doing when you get the error?

Arna

Right, it would be a generic recall email.
On the other hand, you could run the report, export contacts and email from a list, however that is getting complicated, not at all automated, and turns into a big mess.
A nice feature request idea could be to customize recall messages based on recall type.

Arna

Let me raise this up on your behalf internally. I'll keep you posted.

Arna

You can customize a recall with that code and email has been available for recalling patients as long as I have worked with Open Dental. It would still require someone to generate the recall and click the recall button, but everything else could be handled for you, so it's not *entirely* automated, ...

Arna

Can you try updating to the latest stable version of 13.2?
Let us know how that goes for you.

Arna

You can just use the trial installer. See http://opendental.com/manual/mysql55.html for instructions.
Make sure to disable (or better yet, uninstall) MySQL from your current server once you have migrated the data to avoid connecting to the wrong database down the line.

Arna

No, not in the hard coded report. You can use a query to get the kind of report you are after, however setting appointments complete is such a crucial workflow for so many other aspects of the program that is would be easiest (and highly recommended by Open Dental) to set your appointments complete ...

Arna

It should be tied to setup permission in the latest version of Open Dental.
Which version of the program are you using?

Arna

We do not recommend using Renaissance because the format is not X-12. No validation is done on claims and not as much information can be sent. Renaissance only allows sending information that can be printed on a claim form. For example, the X-12 format allows for 15 different places of service, but ...

Arna

Are you using Adobe v.11 by chance?
Are you getting any unhandled exceptions?

Arna

Direct X is not needed.
You may need to simply change your graphics settings to a more appropriate format for that workstation. Go to File>Graphics, check the 'Choose All Formats' and keep going down the list until something works.
Note: Do not settle for a flickering tooth chart.

Arna

1. **Unlikely as you mentioned that one workstation is working, however I start at the beginning: Your Windows Firewall could be blocking the connection. Check if port 3306 (or whatever port your MySQL uses) is open on the server. 2. From the workstation, trying pinging the server by name. To do thi...

Arna

Sorry for the late reply. Does this give you what you are looking for? SET @pos=0, @FromDate='2010-01-01' , @ToDate='2013-01-01'; SELECT guarantor, COUNT(DISTINCT patient.patnum) AS Dependents, /*@pos:=@pos+1 as 'Count',*/ LName, GROUP_CONCAT(DISTINCT (FName)), DATE_FORMAT(MAX(ProcDate), '%m/%d/%Y')...

Arna

Feature Request 3092 addresses this scenario.
I would recommend applying a few votes toward this feature if you would like to see it implemented in a future version of the software.

Arna

The 'opendental' database that comes with the trial does not have patients loaded.
The 'demo' database is set up with patients, insurance, providers etc. Select demo for the database from the dropdown when you open the program and get the Choose Database window.

Arna

If you are not getting your Scanner Options window, it could be because that option is not enabled in Open Dental for this workstation. Go to Setup>Imaging There is the option to 'Show Scanner Options Window' If that option is not selected, select it That *may* be the issue, but if it isn't, then yo...

Arna

Try opening Open Dental as an admin. Right click on the icon, select 'Run as Admin' and see if that helps with the restore. It should. If not, you can go to your services (right click on My Compuer>Manage>Services and Applications>Services) and highlight the MySQL service and stop. If you get to thi...

Arna

The provider is still associated with the procedures when they are attached to the appointment. I should have been a little more clear- there is no need to associate a user account with a provider. The provider will still be credited for the procedures that they are listed to have completed.

Arna

Mitch, Are you looking to apply for Year One incentives? Are you hoping to have that done in 2013? If so, please contact us immediately so we can discuss this with you. You only have a few days to get the ball rolling. Alternatively, you can send in an EHR Purchase Form listed on our website: http:/...

Arna

We have auto codes for assisting users with adding the correct code for the tooth/range/surface selected, however the auto codes cannot be applied to a specific tooth: http://opendental.com/manual/autocode.html There is not a way to set up a condition specifically, however we do have 'Condition' lis...

Arna

You are correct in your understanding that a User account can only be either an Employee or Provider account. For your hygienists, using an Employee account will suffice. That will give your employees time clock abilities. Audit trail will record the employee account credentials when the hygienists ...

Arna

To all of you who support Open Dental and celebrate this season, we wish you a Merry Christmas.
Enjoy your holiday season and we look forward to working with you in the New Year.

Arna

If you are using the built in backup tool, simply check the 'Exclude image folder in backup or restore'.

Arna

If you have the Practice set up as a provider in the system, you can go to Lists>Providers and change your details. If you were previously billing as the treating and billing dentist, you can set up a dummy provider in Lists>Providers for the practice. Check the box that says 'Not a Person' and ente...

Arna

We have the incomplete notes report built in to the system. Go to Reports>Daily>Incomplete Procedure Notes For record, an incomplete procedure note is a note with quotation marks and no entry in between them, which looks like: "" To make this note complete, either add text in between the marks or re...

Arna

Sneaky 'Run as Admin'. You need to do it to almost everything in Windows 8... To those of you who don't know, we recommend always running Open Dental as administrator. To set this up, right click on the Open Dental icon, select Properties. Go to the Compatibility tab, check the box that says 'Run th...

Arna

As far as the hardware goes, Open Dental works very well on Windows Tablet PCs. The tablet must run a full version of Windows (not Windows 8 RT), and the screen must have a resolution of at least 1024x768. Interaction will generally be with a stylus, and sometimes with an optional keyboard. Some use...

Arna

Most colors are customizable in Open Dental. This can be done by going to Setup>Definitions and finding the correct criteria.
The colors definitions in the chart module can be found in the Prog Notes Colors category.
To edit a color in a category, double click on the name and choose a new color.

Arna

Sure is- If you could do me a favor and start a new thread so that future observers of these topics can find the answer easily.
I'll go ahead and add the answer to the new thread

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