Open Dental

Thanks

I mean how often does Econnector look for appts that need econfirmations sent? Every hour or what? Is there any way to force it? For example, a few appts added to the schedule and you want to send an econfirmation. How long after the appts are added before the econfirmation is sent? Thanks.

I also think OD support is amazing. I have never had less than a stellar interaction with them.

So I just noticed for several patients the amount listed under the daily payments reports does not match the payment entered in their account. Pt X shows an amount for 1102.23 on the report but their account shows a payment for that day for 145.67. Has anyone seen this? Is this an error in the softw...

I have been playing around w/allowed fee schedules but can only get it to work if I select plan type as Category percentage (which is a problem b/c the tx plan will not show the PPO discount). Is this the way it is supposed to work? In other words, for a PPO plan type the carrier allowed amounts wil...

I am trying to enter allowed amounts for a few codes that are being downgraded so that I can get estimates correct. I am newly in network w/Assurant. They are reducing 3S anterior composites to 2S and allowing me to bill the difference to the patient. I want the estimate for a 3S to be based on the ...

Staff is telling me that when insurance is paying via a simulated credit card (paper printout with a number you run through your credit card machine), they are having difficulty entering payment by procedure. Typically they enter payment by procedure, then enter the check. Since there is no button f...

Wife can't wear new dentures so we decide to refund 1704.00. Husband needs 1651.00 of work. We write her a check for 53.00. How do I transfer the credit from her account to his? We entered a negative adjustment of 1704.00 and then the 53.00 check as a negative payment on her account leaving her stil...

When I am trying to do a patient list using "Select/Where" tabs under patients -raw lists, Primary Carrier is not available under the "Where" tab. Is it supposed to be there? The example on the help part of the website shows it, but I don't have it. Does anybody have any ideas? This link shows Prima...