Search found 59 matches

by Dwayne
Wed Aug 07, 2013 4:51 pm
Forum: Main Forum
Topic: Cigna HMO setup.
Replies: 8
Views: 12860

Re: Cigna HMO setup.

Unfortunately not. That is the fastest way.
by Dwayne
Sat Jul 27, 2013 9:25 am
Forum: Main Forum
Topic: Cigna HMO setup.
Replies: 8
Views: 12860

Re: Cigna HMO setup.

This is expected behavior for the following reason. N0001 is not technically a ADA code, so your percentages in the insurance plan (100%) do not apply to the code. In essence, Open Dental is being told the insurance won't pay for it because N0001 isn't categorized as a preventative code (for example...
by Dwayne
Sat Jul 27, 2013 8:57 am
Forum: Main Forum
Topic: Envelope merge
Replies: 2
Views: 3369

Re: Envelope merge

At what point is the merge failing? Is there a specific error that occurs? If you could, please email me your account information so I can look into this for you. Sent it to service@opendental.com.
by Dwayne
Sat Jul 27, 2013 8:39 am
Forum: Main Forum
Topic: Cigna HMO setup.
Replies: 8
Views: 12860

Re: Cigna HMO setup.

The insurance estimate that you are seeing includes the write off, which is why it looks so high. When you post the insurance payment and create the writeoff, the balance remaining will be the patient portion ($45 + 3.50).
by Dwayne
Wed Jul 10, 2013 5:02 pm
Forum: Main Forum
Topic: Deductible problem
Replies: 28
Views: 25153

Re: Deductible problem

Thank you for the detail on this issue! This is very helpful. I would be happy to document this and pass on the information to the the programmers. Could you please call in and ask to speak to a support tech in order to get this started? I would record the information on your account right now, but ...
by Dwayne
Wed Jul 10, 2013 4:51 pm
Forum: Main Forum
Topic: Changing pt statuses HELP!
Replies: 2
Views: 3996

Re: Changing pt statuses HELP!

You must also select the appropriate appointment view for this to display on the schedule. Go to the appointment module. On the right side, under the calendar, there is a "View" with a drop down menu. Select F1-Default, or the view that you added the confirmation status to.
by Dwayne
Wed Jul 10, 2013 4:47 pm
Forum: Main Forum
Topic: FEES
Replies: 2
Views: 3686

Re: FEES

It may be best for you to phone in and let a tech show you this. If you have the insurance plan set up as a PPO plan type, simply receive the claim with no payment and do not enter a write off. The balance (your entire office fee) will go to the patient.
by Dwayne
Wed Mar 27, 2013 4:50 pm
Forum: Main Forum
Topic: PC Tablet setup and e-forms
Replies: 6
Views: 8706

Re: PC Tablet setup and e-forms

Xstew: All Windows 7 tablets will work, as will Windows 8 as long as it isn't the Windows 8 RT version. This version requires you to download it's apps from the app store. Brandon: The tablet should work the same as any other workstation. Put it into kiosk mode, complete the forms, then from the wor...
by Dwayne
Wed Mar 27, 2013 4:25 pm
Forum: Main Forum
Topic: Why aren't my preauth fees reflecting estimated coverage?
Replies: 6
Views: 6970

Re: Why aren't my preauth fees reflecting estimated coverage

Most likely, the procedure code that you are using is not in a benefit category, so Open Dental cannot properly calculate the estimate. Please go to Setup > Insurance Categories, and check to see if D4273 is with a span of coverage that is listed. If not, you can add it, or call in to support for as...
by Dwayne
Mon Jan 07, 2013 5:20 pm
Forum: Main Forum
Topic: 30 year old practice
Replies: 2
Views: 4644

Re: 30 year old practice

I don't believe we have done a conversion from OSI (QSI?), although we may be able to if you are interested. Please contact our conversions department for more information - 503 363 5432. Open Dental can run on a Mac if you are using a Windows emulator like Parallels. Here is the link to information...
by Dwayne
Fri Nov 09, 2012 4:45 pm
Forum: Main Forum
Topic: Backup server
Replies: 2
Views: 3517

Re: Backup server

Yes, install mySQL as well as .NET 3.5 and 4.0.

Yes, the trial installer is the fastest way to install mySQL. .NET is also available from http://www.opendental.com/manual/dotnet.html.
by Dwayne
Fri Oct 26, 2012 5:27 pm
Forum: Main Forum
Topic: Deductible problem
Replies: 28
Views: 25153

Re: Deductible problem

This is correct. You will need to re-categorize that procedure code in Setup > Insurance Categories, and yes it is system wide if you make that change.
by Dwayne
Fri Oct 26, 2012 5:19 pm
Forum: Main Forum
Topic: secondary claims not sent report?
Replies: 2
Views: 3754

Re: secondary claims not sent report?

Here is a query from our website for secondary claims: /* 158 Outstanding insurance claims by Date of Service, secondary claims ONLY*/ SELECT cl.PatNum,cl.DateService,cl.DateSent, ca.CarrierName, ca.Phone FROM claim cl INNER JOIN patient p ON p.PatNum=cl.PatNum INNER JOIN insplan i ON i.PlanNum=cl.P...
by Dwayne
Fri Oct 26, 2012 5:06 pm
Forum: Main Forum
Topic: Using Scan-X duo
Replies: 2
Views: 4885

Re: Using Scan-X duo

From what I can see, these systems include their own software for viewing the images. They would not be viewed or stored in Open Dental.
by Dwayne
Thu Oct 18, 2012 9:38 am
Forum: Main Forum
Topic: Deductible problem
Replies: 28
Views: 25153

Re: Deductible problem

If you have a $50 general deductible, and then add an additional deductible to a specific procedure code in Other Benefits, you are essentially telling Open Dental there are two different unrelated deductibles. The procedure code you type in will have it's own, separate deductible that needs to be s...
by Dwayne
Mon Oct 15, 2012 2:48 pm
Forum: Main Forum
Topic: Secondary claims including primary paid information?
Replies: 3
Views: 3779

Re: Secondary claims including primary paid information?

That is correct. Primary insurance payment information is transferred electronically when sending in a secondary claim. It doesn't need to show when you print the claim because the EOB would be mailed along with it.
by Dwayne
Mon Oct 01, 2012 3:02 pm
Forum: Main Forum
Topic: Best way to track collections
Replies: 5
Views: 6249

Re: Best way to track collections

This implies that there were changes made to procedures, or adjustments were made to account balances, after you ran your monthly reports.
by Dwayne
Wed Sep 26, 2012 1:42 pm
Forum: Main Forum
Topic: Denti-cal claim form
Replies: 2
Views: 3644

Re: Denti-cal claim form

You can change the claim form from within a newly created claim. Look for a list at the top of the claim form, in the middle. (Second list from the top, I believe)
by Dwayne
Wed Sep 26, 2012 1:36 pm
Forum: Main Forum
Topic: Statement
Replies: 1
Views: 2893

Re: Statement

When you create statements, there are two areas to add messages. One is in the upper left, called "Dunning Messages". You can create a message in plain font, and also one is bold. The second area is at the bottom, on the right. This message will appear on all statements.
by Dwayne
Mon Sep 24, 2012 4:23 pm
Forum: Main Forum
Topic: CallFire Changed?
Replies: 6
Views: 10797

Re: CallFire Changed?

There is no separate password for Call Fire, at least that would be used with Open Dental. The key is essentially a user ID and password combined.
by Dwayne
Fri Sep 14, 2012 10:26 am
Forum: Main Forum
Topic: New computer setup with open dental
Replies: 5
Views: 7692

Re: New computer setup with open dental

We have many customers similar in size to what you are proposing that simply use a workgroup. Open Dental works just as well with that setup. If you can create the workgroup, we will remote connect and install Open Dental and required supporting software as part of your support plan (no extra charge...
by Dwayne
Fri Sep 14, 2012 10:18 am
Forum: Main Forum
Topic: Sub-contextual menu in chart progress notes for all statuses
Replies: 3
Views: 5349

Re: Sub-contextual menu in chart progress notes for all stat

Those of you interested in this feature, be sure to vote for it in Request Features! (Search by the number posted) Also, if anyone is interested in pledging money toward for the programming, please let us know at service@opendental.com. That will increase the likelihood of seeing it in a future upda...
by Dwayne
Fri Sep 14, 2012 10:12 am
Forum: Main Forum
Topic: Account Module
Replies: 4
Views: 4953

Re: Account Module

It appears that on 8/16/2012 someone changed the write-off amount for that procedure. Can you go to the audit trail, and look on 8/16/12 to determine if the change was logged on that dated, and by whom?
by Dwayne
Wed Sep 12, 2012 4:24 pm
Forum: Main Forum
Topic: Employee note field
Replies: 4
Views: 4470

Re: Employee note field

Try 'timeadjust'.
by Dwayne
Wed Sep 12, 2012 4:22 pm
Forum: Main Forum
Topic: negative payment or adjustment
Replies: 4
Views: 5028

Re: negative payment or adjustment

Actually, using a "none income transfer" is a more efficient method. Go to the either account, click on the payment button, and then at the top, near the middle, there is a check box that says 'none income transfer'. Select each patient at the bottom right and then click "Pay". In the split window o...
by Dwayne
Fri Sep 07, 2012 9:57 am
Forum: Main Forum
Topic: Employee note field
Replies: 4
Views: 4470

Re: Employee note field

It is in the clockevent table.
by Dwayne
Thu Sep 06, 2012 5:18 pm
Forum: Main Forum
Topic: Security Question - Auto/Quick Note Edit
Replies: 4
Views: 4876

Re: Security Question - Auto/Quick Note Edit

Check 'setup' at the top, uncheck everything else except for the auto/quick note edit.
by Dwayne
Thu Sep 06, 2012 5:16 pm
Forum: Main Forum
Topic: Best way to track collections
Replies: 5
Views: 6249

Re: Best way to track collections

The P&I reports are a matter of perception, and preference. When set to procedure date, production is reported on the day that it was done, not the day that it was paid for by the insurance company. With the Insurance Paid Date, the income is reported on the day it was received, not the day it was g...
by Dwayne
Thu Sep 06, 2012 9:52 am
Forum: Main Forum
Topic: Email setup issues
Replies: 12
Views: 29973

Re: Email setup issues

We use GoDaddy ourselves, but not encrypted. If you would like to use GoDaddy, and don't care about encryption, use port 25 and uncheck the SSL box.
by Dwayne
Thu Sep 06, 2012 9:35 am
Forum: Main Forum
Topic: Spell Checker
Replies: 3
Views: 3982

Re: Spell Checker

Thanks! I have passed this information on to the programmers.
by Dwayne
Wed Sep 05, 2012 5:30 pm
Forum: Main Forum
Topic: Account Module
Replies: 4
Views: 4953

Re: Account Module

I'm not certain what you are saying here. Is this a 'before' image, or an 'after'? You're saying line 3 replaced line 2? Do you have an image of what this looks like now, if this is the 'before'?
by Dwayne
Wed Sep 05, 2012 5:15 pm
Forum: Main Forum
Topic: Default Referral Slip
Replies: 3
Views: 3973

Re: Default Referral Slip

Unfortunately, the referral slips are still set in the patient's referral.
by Dwayne
Wed Sep 05, 2012 5:12 pm
Forum: Main Forum
Topic: preferred name
Replies: 2
Views: 3506

Re: preferred name

Happy to see you figured this out, and glad you like Open Dental!
by Dwayne
Wed Sep 05, 2012 5:04 pm
Forum: Main Forum
Topic: Direct Deposit from Insurance
Replies: 2
Views: 3741

Re: Direct Deposit from Insurance

This is correct.
by Dwayne
Wed Sep 05, 2012 4:56 pm
Forum: Main Forum
Topic: Security Question - Auto/Quick Note Edit
Replies: 4
Views: 4876

Re: Security Question - Auto/Quick Note Edit

They would need the top most "Setup" enabled. You can disable everything else except Auto/Quick Note Edit if you would like.
http://www.opendental.com/manual/autonotes.html
http://www.opendental.com/manual/quickpastenotes.html
by Dwayne
Fri Aug 31, 2012 4:50 pm
Forum: Main Forum
Topic: Fee Schedule Types
Replies: 2
Views: 3151

Re: Fee Schedule Types

That is correct. You cannot change a fee schedule type. You can make a copy of an existing fee schedule into another of a different type though, and then hide the original. You can also only delete Allowed fee schedules, if they are no longer associated with a ins. plan. The other types must be hidd...
by Dwayne
Fri Aug 17, 2012 2:40 pm
Forum: Main Forum
Topic: Production reports and write offs
Replies: 1
Views: 2737

Re: Production reports and write offs

You sent this message via email as well, which I already replied to. We will need to remote connect in order to find a solution for you. Please call customer support when you have time to discuss this.
by Dwayne
Fri Aug 17, 2012 10:07 am
Forum: Main Forum
Topic: Tablet
Replies: 2
Views: 3471

Re: Tablet

From our website: "Open Dental works very well on Windows Tablet PCs. The screen must have a resolution of at least 1024x768. Interaction will generally be with a stylus, and sometimes with an optional keyboard. See the Wireless section for ideas regarding security." This tablet's resolution is high...
by Dwayne
Fri Aug 17, 2012 9:43 am
Forum: Main Forum
Topic: Text Messages via CallFire
Replies: 30
Views: 33928

Re: Text Messages via CallFire

Currently, CallFire is the service we are using. Adding another service would be a feature request. (Help > Request Features inside Open Dental). What is the name of another SMS provider that you would be interested in using in Europe?
by Dwayne
Wed Aug 15, 2012 4:45 pm
Forum: Main Forum
Topic: Running OD on a MacBook Pro with Boot Camp
Replies: 5
Views: 5902

Re: Running OD on a MacBook Pro with Boot Camp

If you are in a native Windows environment, you should have no problem with support at Open Dental. However, we don't offer Mac hardware or software support either, so if there are networking issues or anything of that nature, we will most likely not be able to help. I have personally ran Open Denta...
by Dwayne
Wed Aug 15, 2012 4:39 pm
Forum: Main Forum
Topic: Birthday Emails via Open Dental
Replies: 1
Views: 2827

Re: Birthday Emails via Open Dental

We do not currently have the option to send birthday emails. However, you can send birthday postcards and print labels. Please see: http://www.opendental.com/manual/birthday.html
by Dwayne
Tue Aug 14, 2012 11:00 am
Forum: Main Forum
Topic: Running OD on a MacBook Pro with Boot Camp
Replies: 5
Views: 5902

Re: Running OD on a MacBook Pro with Boot Camp

That scenario seems like it would work well for you. I recommend setting the boot options to prompt for the OS you want, rather than booting to the last used.
by Dwayne
Tue Aug 14, 2012 10:40 am
Forum: Main Forum
Topic: progress notes order
Replies: 6
Views: 5581

Re: progress notes order

The 'edit all' only works on procedure codes. It is used to change the date of multiple procedures at one time (perhaps do to a charting error). Select the procedures by ctrl-clicking on each of them, right-click 'edit all', and type the new date.
by Dwayne
Tue Aug 14, 2012 10:35 am
Forum: Main Forum
Topic: Dual Insurance Claim Question.
Replies: 2
Views: 3042

Re: Dual Insurance Claim Question.

Open Dental should automatically create a secondary claim if the primary and secondary insurance plans are set up correctly. Do you remember a patient that had this issue? If so, go into the Family Module. Double click on secondary insurance. Make sure the 'Order' has a 2 not a 1. Then chart a test ...
by Dwayne
Tue Aug 07, 2012 10:12 am
Forum: Main Forum
Topic: Clinic version with Payconnect
Replies: 2
Views: 3235

Re: Clinic version with Payconnect

Tabby, I spoke with our programmers regarding this issue. There is currently no method of doing this in Open Dental. This type of functionality would need to be suggested in a feature request. From the Help menu in Open Dental, go to 'Request Features' and you can add it there.
by Dwayne
Mon Aug 06, 2012 4:33 pm
Forum: Main Forum
Topic: QuickBooks Integration Version 12.1
Replies: 11
Views: 21228

Re: QuickBooks Integration Version 12.1

The latest stable version of Open Dental as well as Quickbooks 2012 is recommended.
by Dwayne
Mon Aug 06, 2012 4:30 pm
Forum: Main Forum
Topic: Security question - procedure note
Replies: 6
Views: 5916

Re: Security question - procedure note

A procedure and a procedure note are two distinctly different things. Procedure edit would allow a user to add and/or edit a procedure. The procedure note security refers to the ability to edit a note INSIDE a procedure, which is typically reserved for the dentist or hygienist's comments about the p...
by Dwayne
Mon Aug 06, 2012 1:28 pm
Forum: Main Forum
Topic: Task Lists
Replies: 1
Views: 2559

Re: Task Lists

The task list is not meant to be confidential. There are no settings to prevent a user from going into the main tab and seeing other user's task lists.
by Dwayne
Thu Aug 02, 2012 12:37 pm
Forum: Main Forum
Topic: Description Width Issue in Procedur Codes window
Replies: 2
Views: 3371

Re: Description Width Issue in Procedur Codes window

Currently, the columns in that list cannot be re-sized. A solution for this is feature request #2358, which will make the descriptions "wrap". This has been labeled as a high-priority request, and will be worked on as quickly as possible.
by Dwayne
Thu Aug 02, 2012 12:26 pm
Forum: Main Forum
Topic: rotating pdfs
Replies: 1
Views: 2728

Re: rotating pdfs

These have already been associated with each other. I will send a note to the programmers to see if they would like to combine them into one. Thank you!
by Dwayne
Mon Jul 30, 2012 3:27 pm
Forum: Main Forum
Topic: Inquiries on insurance
Replies: 6
Views: 6325

Re: Inquiries on insurance

Another option would be to enter a supplemental payment on the original claim.
by Dwayne
Fri Jul 27, 2012 9:51 am
Forum: Main Forum
Topic: Vixwin bridge
Replies: 36
Views: 1993639

Re: Vixwin bridge

Bernard,

Yes, you may ask for James when you call in. If you reply back to this with your practice name or account number, I will make a copy of James' comment and put it in your commlog, so perhaps another tech can assist you if he is unavailable.
by Dwayne
Thu Jul 26, 2012 4:12 pm
Forum: Main Forum
Topic: Deductible problem
Replies: 28
Views: 25153

Re: Deductible problem

By using the "Other Benefits" section, you are giving Open Dental an exception to the rule. Therefore, it ignores the rule completely when it comes to code D0220. The only other option is to include a $50 deductible for all Xrays, but I'm sure you don't want to do this. Is it safe to say there would...
by Dwayne
Thu Jul 26, 2012 3:30 pm
Forum: Main Forum
Topic: Dental Intraoral Camera - Capture Button Installer OUTDATED
Replies: 26
Views: 38841

Re: A great E-Bay Camera

Open Dental does not currently support video capture. Bridging to the manufacturer's application is the best option at this point.
by Dwayne
Thu Jul 26, 2012 3:01 pm
Forum: Main Forum
Topic: Duplex scanner??
Replies: 11
Views: 9472

Re: Duplex scanner??

What version of Open Dental are you currently using? There have been some changes to the scanning features in recent updates.
by Dwayne
Wed Jul 25, 2012 10:54 am
Forum: Main Forum
Topic: "Where" tab under patients-raw list ???
Replies: 1
Views: 2909

Re: "Where" tab under patients-raw list ???

The screen shots on this particular page are outdated. They will be updated soon. Thank you for letting us know. In the mean time, have you visited the query page on the website? There are over 600 different queries that you can use free of charge. Several of which will give you a list of patients w...
by Dwayne
Wed Jul 25, 2012 9:11 am
Forum: Main Forum
Topic: Possible bug in Beta 12.3.2
Replies: 4
Views: 4714

Re: Possible bug in Beta 12.3.2

12.3.3 was released on 7/20/12.
by Dwayne
Tue Jul 17, 2012 4:45 pm
Forum: Main Forum
Topic: Make/Find Appt Window
Replies: 4
Views: 4795

Re: Make/Find Appt Window

There are some additional changes coming to the Make/Find Appointment button(s) in the near future. As I tested the beta, it did appear to be selecting the appointment at the bottom of the list.

Dwayne
Open Dental
by Dwayne
Tue Jul 17, 2012 4:31 pm
Forum: Main Forum
Topic: Clinic column in 'Send Claims' & Med/Premed Flag
Replies: 7
Views: 7405

Re: Clinic column in 'Send Claims' & Med/Premed Flag

1. I am also not seeing the clinic listed in "Send Claims". I will report this to our programmers. 2. It sounds as though your "Premedicate" flag is turned on. Select a patient that has an appointment. Go to the chart module. Scroll down to the pink 'medical" area. Double click anywhere in the pink,...